Mahanagar Telephone Nigam [MTNL]
Mahanagar Telephone Nigam Limited
Customer satisfaction rating: 35%
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2608
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Mahanagar Telephone Nigam [MTNL] Customer Care

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Address
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts


Mobile:
Mobile:
up
37
down
20

Fax:
Fax:
+91 11 2335 7777  

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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35%
Complaints
2608
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0
Resolved
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So far so good - The company responded to our notifications and is working on resolving complaints.

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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MTNL line not working from last 2 weeks kindly do needfully we running health service center with hospital thats why lots of problems face our patient. kindly look into matters seriously...
May 28, 2021

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    Our landline broadband is cut off since oct 20 and still we have been receiving bills in full and no one listens to our complaints no one is interested in our complaints mtnl people
    are just telling us to pay bills
    May 27, 2021

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      We have been lodging online complaint for the telephone landline no.[protected] that its dead for more than two months. No docket number is received for complaint. None of the person is attending to the fault. We have been receiving only bills for each month for payment and are regularly paying and the last bill is now paid today without any service being rendered. Its this very bad and poor service resulting in many leaving mtnl and those are having these problems unattended by your team. Pl look into and immediate restore the line active. Further please refund or adjust in future bills for the amounts we have been paying since the phone is dead. Pl take on sos basis.
      May 25, 2021

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        My MTNL sim has been deactivated due to non usage but I urgently require this number for an official purpose. Kindly help me as to how can it be activated again? Number : [protected]
        May 24, 2021

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          My phone is not working for last 1 month
          May 24, 2021

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            My Landline no 24145840
            my CA number [protected]
            On my name Laxmi Natraj
            at 3/225 Kamla sadan, pro[censored]u bhatt rd. Matunga east
            Mumbai 400019

            is not functioning for past 20 days.

            Pl check the connection

            regards
            Laxmi Natraj
            May 23, 2021

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              Tel 24036710 submitted to mtnl for about 1 year passed and still no refund received.

              Earlier 2 - 3 month before also complained but no reply received.

              Sion mtnl doesnot accept complain letter or helps in finding out about refund as mtnl noone picks up phone, thinking it is govt co and they are under covid so they can do anything.
              May 19, 2021

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                To
                The Manager MTNL
                Dear Sir
                My Phone no. is not working for last 20 days. We tried to Submit complaint online on [protected] and [protected] bur system is not accepting the complaint. Please resolve the issue so that the Phone no. 26216383 should be operational.
                Thanking You
                Shiv Kumar Handa
                Mobile No. [protected]
                May 18, 2021

                Complaint Status

                Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                Dear Sir
                My Phone no. 26216383 is not working for last 20 days. We tried to submit complain on 26442198 and 26212198 so many times but is not registering the complaint as your computor system is not working. Please Resolve the issue.
                Shiv Kumar Handa
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                  Sir/ Madam
                  we had call so many time for the complain of tel. no. 26136161 is not working but no one came know 26136060...
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                  No Net Phone dead
                  May 17, 2021

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                    16/05/2021
                    To,
                    The Manager,
                    M.T.N.L.
                    Malad (W),
                    Mumbai – 400 064.

                    Sir,...
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                    Above phone numbers dead for several weeks. Complaints registered vide complaint numbers 100 and 101 dated 7/5/21 for numbers 26536316 and 26534969 respectively.No response despite heavy bills / charges by mtnl as compared to mobile numbers.Very poor service.No wonder the company is failing
                    Regards,
                    Sanjay Goel
                    [protected]
                    May 15, 2021

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                      Complain No/ Service No - 79759
                      Complain raised in Nov 2020.
                      Complain accepted on 21 Jan 2021

                      The number has still not shifted to a new residence. It's been more than 5 Months just Playing Bills and cannot use it.

                      Request the team to look into this.
                      5 Months still telephone line is not been moved to new address.
                      May 14, 2021

                      Complaint Status

                      Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
                      Hello Team, Complaint submitted on 14th May 2021, Today it is 20th May 2021. No action taken by MTNL.
                      Hello Team, Complaint submitted on 14th May 2021, Today it is 29th May 2021. No action taken by MTNL.
                      Hello Team, Complaint submitted on 14th May 2021, Today it is 14th June 2021. No action taken by MTNL.
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                        I can't send SMS & not getting SMS. I am using this sim from last 30 years +. Everywhere MTNL No.is registered in banks, Income...
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                        DEAR SIR,
                        MY LANDLINE TELEPHONE NUMBER IS[protected].i am unable to make a phone call to other numbers.
                        PLEASE...
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                        I have been writing mail for the closure of the account but no one has responded yet. The network connectivity of MTNL is...
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                        My MTNL, Mumbai, landline no.[protected] is not working. Dial tone is not available. Sometimes, the phone rings and when lifted, ring continues until (perhaps) the ringing party ends the call. Please attend tothe fault without delay.
                        May 07, 2021

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                          I had surrender my mtnl phone[protected] to borivali telephone exchange on 1st feb 2021 with letter dt 1st feb 2021 duly acknowledged by them at sr no 563 requestingbthem to refund deposited of Rs 3000. They told me that I will get within 60 days . But yet not received
                          I am a sr citizen of age 70 and need money for daily medical and other expenses.
                          When I phone on mtnl mumbai number 28066788 account dept they say that mtnl has no fund to pay and refun of deposit pending from 2019.
                          Please follow the matter to get refund.
                          Rajnikant mehta
                          May 06, 2021

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                            No Dial Tone and my phone no. 25048141 is not working for last few days and customer care no is not responding at all- Shakuntala...
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                            Refund security deposit amount rs.3000- of mtnl
                            May 05, 2021

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