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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6

Updated: Apr 13, 2025

Complaints 2912

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930

Unresolved

1982

So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Telephone Nigam [MTNL]

Recently resolved complaints

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Not receiving/ Stopped receiving my Telephone Bills on my registered e-mail

Not receiving MTNL bills at my registered email for the last 3 months

Amount deducted from bank, and Prepaid mobile recharge failed

MTNL Landline Complaint not being attended from 7 months

Balanced deduction through various plans which were not subscribed !

Most useful reviews

sms service not working

MTNL dolphin network problem

Refund of security Deposit

Refund of Telephone Deposit

Surrender of landline and broadband connection

SMS can't send & receive also call can't make & getting from MTNL sim card

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Refund security against my landline no 22076692 or ca no 2073081660

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 6

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We had applied online for new MTNL connection on 23rd November 2021 through work order number 8858 by paying the fees of Rs. 600/-. Its been 8 months since we had applied the connection and still did not received the same but received the bill of Rs. 896/- without getting connection.

We have following up to the customer care since 8 month but they always says that they don't have telephone cable therefore they can not provide...

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Address: Delhi

I recieved a fraudulent whatsapp message asking for e kyc of my number else it will be suspended/blocked within 24 hours. I immediately reported and blocked that whatsapp number. However, after that message my sim shows unregistered on network and I can't make calls or send messages.
Please help resolve this issue. Thank you.

The number from which I got the whatsapp msg is [protected]....

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I have surrendered the modem and given an application for disconnecting the broadband in June 2022.

Despite this, my phone bill still includes the broadband charges. It's pain to visit the office every now and then with no customer service help.

Don't know where mtnl is heading!...

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Address: A2/5 SEC 3,ROHINI ,NDELHI 110085 M.9868518718

For the past few days subject nos, are dead and there is no response from area mtnl. Somebody has taken out the wires from the lead/junction box in the neighbouring building.this sort of irresponsuble attitude need to be properly enquired and responsibility fixed so that mtnl image is maintained.
hope that fixing of wires would be done on prioity ie.today itself. thanks....

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Telephone lines and broadband services have not been working since 7th July.
Inspite of complains being registered for both lines on 7th July 6239 C A No. [protected] Mr. Bhagwan Ganglani and 6313- C. A. No. [protected] Mr. B. S. Luthra, we have sent a written complain to the Bandra Telephone Nigam, and no action has been taken to repair the lines.
Kindly resolve the issue at the earliest, as both the lines are being used by...

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Please remove the mtnl pole which is in Block -U House no. 310, mangol puri, delhi-83. This is causing a lot of problems in our society. There is no active connection on this pole.
Issues because of this pole:
1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators
2. Theft issue as this is used by thieves to reach to the balconies.
3. By this Mtnl pole...

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Address: Embassy of U.A.E , 12 Chadndra Gupt Marg, Chankyapuri , New Delhi-110021

We are writing this letter in regard to the not working of our Embassy's landline numbers 24670831, 24670832, 24670829, 26874719, 26874718.

Due to this, Embassy's work is hampered.
We had already lodged a telephonic & written complaints.

We kindly request you to look into this matter and resolve the issue at the earliest. Look forward to your prompt action. Embassy's representative can be contacted on...

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Address: S,16-17/3, 3rd Floor Vijay Vihar, Dharamshala Wali Gali Uttam Nagar, West Delhi

Dear Sir,
I am a resident at S-Block, Dharamshala wali gali, vijay Vihar' Near New Holi Public School in Uttam Nagar East West Delhi. This is to bring to your notice that there is a MTNL Pole in S-Block, Dharamshala wali gali, vijay Vihar' Near New Holi Public School in uttam nagar east.

The pole is proving to be a very negative element in the lane for the following reasons :
1. THEFT - The pole is in very close...

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From past 1 year I am unable to send SMS from my MTNL Sim. I cannot even PORT to a different SIM Provider as I am unable to send PORT SMS to 1900...

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I am unable to send port sms to 1900.
It keeps on showing message not send. Please solve this issue ASAP....

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Address: Dev Samaj Modern School, Nehru Nagar, ND-110065

Dev Samaj Modern School, Nehru Nagar is facing issues regarding landline numbers i.e.[protected],[protected]. Kindly look in to the matter to resolve the same....

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Hi Sir,

I have already surrendered my telephone to the company on 31st May 2021 and requested for the refund since then. Even after multiple follows at the offices haven't received the money yet. Also whenever we go to ask for refund they say that they don't have money to give as of now and come back later.

The telephone number was 28778534.

Request you to kindly into it and help on the same...

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Dear Sir/Madam,
I recently misplaced my mobile. I need to block my MTNL post paid number ([protected], Sajal Anand) . I tried calling customer care but it didn't work out. I would be a grate help if you can block the number as soon as possible. My alternate mobile number is [protected] and my e-mail is [protected]@gmail.com.
Thanking you,
Sajal Anand...

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Address: 302 Janki, Sector 17, Vashi, New Bombay 400703

Telephone 27890364 dead since March 15 in spite of complaints . Inquiry through watchman of the building reveals that a bribe must be paid to the linesman before telephone connection is resumed...

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Amount debited 1167 from UPI id to UPI id [protected]@MTNLDelhi on 22 Jume 2022 but it is still showing pending. I need receipt asap. Transaction id- [protected]...

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Address: Mumbai

Again and again stuck network...

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Address: 42 Naval Apartments, 14 Vasundhara Envlave, Delhi 110096

Website: www.consumercomplaints.in

I have lost my sim card of my dolphin number [protected]. In Kandivali East market, Mumbai, on 19.06.2022.
I request you to please register this complaint and block my above dolphin number immediately.

Thanking you,

R. Lakshmy...

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Website: MTNL wifi service

We live in chitra vihar society and Our wifi has not been since the past two weeks. This happens on the regular basis our wifi stopps working each month for days and weeks and even after complaing several times no one shows up to resolve the issue they only show up after calling several times and then they ask us for money to fix it . Yet it continues to happen every month they refuse to come help and when they do they ask for money....

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Lodged many complaints, the latest being the one below :

Telephone Complaints
Telephone No: 26525007
Docket No: 105
Complaint date : 6/16/2022 16:16:11
Exchange : HK
Complaint Type : DEAD PHONE
PENDING AT : Outdoor...

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Address: MTNL Telephone Exchange Pusa Road

Hi, my mtnl landline is dead for a long time. I need a technician's help to check and fix it. I visited mtnl telephone exchange on 25-May-2022 and lodged a complaint. However, no technician has come to check. The people at the telephone exchange ask to wait and say that somebody will come. But it's 13-June-2022 when I'm writing here. Still nobody has attended the complaint. I really don't know what action to take now. Please help.
br...

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