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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6
Updated: Apr 13, 2025
Complaints 2912
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930
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1982
So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Mahanagar Telephone Nigam [MTNL] reviews & complaints page 146

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P
Pradeep Kumar Mishra
from Delhi, Delhi
Apr 27, 2008
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Telephone Bill Not Received

MTNL Landline Phone No. 25961434
CA No. [protected]
From the date of installation till today no bill received at my address. I have given many complaint for this but bill is not received.
Please do something about my bill.

Thank You
Othe Contact No. is [protected]...
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Jai Prakash Maurya
from Mumbai, Maharashtra
Apr 26, 2008
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MTNL Delhi ..Unconscious towards customers problem

Dear all,

In response of the my previous mail some action has been taken place
by MTNL for my complaint.I would like to share my experience after
that complaint.It is kind request to pay some attention in the same.

On 6th April 2008 I registered a Handset for Garuda ' Vidyarthi
Plan'.I went for delevery on 7th April but could not get the delevery
due to reason mentioned...
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S
Saily Yadav
from Pune, Maharashtra
Apr 23, 2008
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Rude to talk and bad listeners

I had applied for Triband services around 6-7 months ago, at MTNL Panvel they didn't had certian services for my area so then they didn't bother to call. When we plan to disconnect the landline number they inform us now they have Triband in our area so not to disconnect the landline.

However due to some personal reason I decided not to take these services and called them to inform about the same. When called one of...
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J A Fernandes
from Mumbai, Maharashtra
Apr 22, 2008
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hone not working

Phone went dead on 14th April 2008. Compalint lodged on 15th April 2008. Docket No 3870. Phone still not working. Spoke to the Shimpoli Exchange Officer he said he will be sending a phone mechnaic home but to this day no one has come & the phone is still dead...
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pooja gupta
from Mohali, Punjab
Apr 14, 2008
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faulty service of mtnl internet connection

Dear Sir,

I am very dissappointed with the service of mtnl internet connection nobody responsing properly whenever i dial 1504 mtnl complaint no. either nobody is receiving the phone or get the reply our executives are busy and your are not in que. Out of 30 days only one or two days i can work on net otherwise rest all days it is not working.
Kindly take action otherwise i will surrender mu MTNL Land Line connection...
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R
Ravin Sharma
from Mumbai, Maharashtra
Mar 18, 2008
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Disconnection

I regret to bring to your kind notice, my sad experience with getting an
MTNL internet connection installed at my home.
I had registered for an MTNL Broadband connection on 13 January 2008.

After making repeated phone calls, i got the connection installed on 25th
February.(i.e. after more than a month)

Then on 10th March, the connection got disconnected.
From that day onwards...
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S
Saisuresh Sivaswamy
from Mumbai, Maharashtra
Mar 14, 2008
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Does anyone in MTNL care?

For four weeks now (yes, four weeks) our triband connection has been down, and despite numerous complaints to the helpline 1504 and calling up the exchange folks, all we have succeeded in doing is piling up complaint numbers at home.

You will think in these days of stiff competition MTNL will at least let us know what is wrong with our connection (if at all) and how much time it will take to set it right, but till date...
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jonny
from Delhi, Delhi
Feb 28, 2008
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bad network

Since 1 Month i am using MTNL Broadband at home....i took a plan which is called TribUnlimited....with the download speed of 256 Kbps.... i got the speed and worked fine for me but from last15 days my download speed reduced to 30Kbps only....i made many complaint but they replied that this speed is ok in this plan....but in their website and adds you can see the minimum download speed is 256Kbps....my friend is using same connection with...
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gaurav0659
from Mumbai, Maharashtra
Feb 26, 2008
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Incoming & outgoing problem

From 19/January 2008 I lodged 5 complaints on MTNL garuda helpline--1502 and Online also, complaint numbers are--23309, 109721, 109573 and 109456.
Problem is that till from the day i purchased the connection i.e. from 16/02/08 , I am not able receive the incoming calls, if somebody calls me , I am not able to listen his / her voics and the same case happen with the caller...
Kindly do the needful,
My MTNL garuda number...
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GAURAV SINGHAL
from Delhi, Delhi
Feb 19, 2008
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garuda internet

i have garuda walky phone i want to connect internet with garuda 300 monthly unlimmitied downloading plane but the mtnl office have no C D to connect the connection in last two weeks . please connect internet as soon as possible . my contact no -[protected] thanks...
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A
Akshita Sharma
from Gurgaon, Haryana
Jan 22, 2008
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Broadband Internet Connection

I am a customer of MTNL broadband Internet and have been using it from last few months. From 11th January 2008, my Internet is not working. As i was not been able to put a complaint on saturday & sunday, i filed a complaint on monday, on the phone numbers provided to me.(Complaint no.[protected], for your ref.) with a reply that i will be heard in next 24 hrs,i would like to inform you that i never heard from those people after that. br...
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Syed Raheel Hussain Hashmi
Jan 9, 2008
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Garuda Internet Access not working properly since 9 months

Dear All,

Please note that y complaint is not resolved even after 28 days.

I am not at all pleased with this kind of lax attitude towards customers.

addendum to the RTI request below

A. What is the total amount paid to Huawei and Himachal Futuristics Communications ltd. to provide and maintain the hardware, software and maintenance of Garuda Internet Services.

B. Who...
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