Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

I, an executive of a limited company, would like to request you that we are bearing a telephone & Broadband connection with MTNL Delhi with unlimited plan of Rs. 649 per month. Broadband speed was 256 Kbps. I have change Plan and take TriB_Silver_Combo_Unlimited plan with broadband speed of 1Mbps of Rs. 3, 999 per month. Plan has changed from 1st June, 2009 but connection speed was not changed till 07 june, 2009. I have complained many time to customer care of MTNL, but always they has asked to solve this problem so early and couldn't anything for speed yet. I have also complain to SDO and ADO of Rohini sector 3 but nobody couldn't accepted to fixed this problem. I am very upset with this problem bkz we have urgent 1 Mbps speed for work. I am not understaning "who will fixed this proble as soon as possible". Please give suggestion to fixed this problem. I will be very thankful to you.


Thank You,

Warm Regards

Harindar Gupta
[protected]@ngbm.net

sir,
i am using the family & friend service and got a no. free.
but from last week all the no.i dialled are connected except the
no.which is free in my account.
i daily complaint for it but no action has been taken yet.
plz make it a point & take the necessary action as early as possible.

sumit gahlot
mob.no.[protected]

MTNL Landline Phone No. 28049547
CA No. [protected]
I am not receiving any bill before due date from MTNL, I have given many complaint for this but bill is not received.
Please do something about my bill.

Hi Team

My Ph no is[protected].i couldnot receive my telephone bill for last two months.

I have not received my bill before due date from MTNL, kindly see through it
My telephone no. 29564090

Non-receipt of bills.

Tel. No. :29965049

I am not receiving MTNL bills from day of my telephone connection as a result every time I will have to collect the duplicate bill copy from MTNL website(online) /or pay the penalty for late payment. Also Wi-Fi connection is not working. I have complaint many times but no action has been taken.. My ph connection & Internet is temporary suspended. I have checked my bill online in cyber cafe and trying to pay online through credit card but I am getting the following errors.

"No response From Payment Gateway or URL not Found
Unable to connect to Payment Gateway. Please try after sometime."

I would request you to kindly post the bill as well as make functioning of Wi-Fi connection and also let me know when I can pay bill from MTNL website( online). I will be grateful to you, if you active my telephone connection asap so that I can continue using the MTNL services.

dear sir,

i am costomer last 7-8 year my telephone no.is 22342103.my bill not received for me that the resons every month disconected my phone line.

I applied a New Dolphin Connection from Sarita Vihar against my Account No. 9119240 Dt.[protected]. I had not yet get connection till now. I talked with your customer care No. 1503. Your customer care tole me between 11.00 and 11.30 I will get connected with MTNL Dolphin Network. Now 4.00 P.M.. I neither received any call from MTNL not received MTNL Network. This is your service which you are providing to the Customer which is radiculous. Such type of service if you are providing to the customer how you think customer will go long run with you.
Thanks
Kalyan

Sir
I bring to your kind notice that my telephone No. 22717054 is working since May, 1996. My telephone instrument and connection is out of order since culpa of months. I had remind through telephone to your department but no action so for.

Therefore, it is requested, that my telephone instrument change at priority. I shall deeply oblige.

R P Singh
C-83, New Ashok Nagar
Delhi- 110096

speed slow my tel no 22820139
plz help ...
downloding speed 26kb/ps

MY MTNL DELHI NUMBER IS 27296976.

I have subscribed mtnl broadband unlimited plan but I am not satisfied with the service
speed is too low 20 kbps & it disconnects automatically, I have made so many calls to customer care but there is no response .

PLESE DO THE NEEDFUL & TAKE SOME SPEEDY ACTION.IF YOU WANT TO CALL ME THEN PLESE CALL ME ON MY MOBILE MENTIONED BELOW.
THANKS
ANIL KUMAR

dear sir
my telephone no[protected] is not working properly

my phone no is 28334387 it is not working as well as my net is also not working. plz solve my problem siftly

MTNL Have no good respone . Please contact in ths no. [protected]

I purchased a recharge coupon of TRUMP value money of Rs. 340 (talk time Rs. 300) on 15th April, 2009 from Hauz Khas market. While scratching the card during the recharge the 16 digit number got deleted from the coupon. Immediate contact was made to customer care executive and I was informed about submitting the card to Idgah Exchange, Room no. 401, 4th floor Karol Bagh, New Delhi. The card was submitted to Mr. Veer Singh on 17th April, 2009 at 12.00 a.m. at Idgah Exchange. He promised that my number will be recharged within 24 hours. From customer care service I got to know that I have to just keep my serial no. of recharge coupon with me. No other such information was told to me. After 24 hours i.e. on Saturday I had again talk with the customer care executive they told me that Saturday is half day and till Monday you have to wait for your recharge. On Monday I waited till 4 p.m. i.e. on 20th April. At 4.15p.m. I made a call to customer care executive they gave me the telephone no.[protected] of G.M., MTNL Mr. B.L.Singh (C.G.O complex). I made a call to him too but there I had talk with a lady who in very rude manner told me “ki apko job hi karna hai kar lijiye, hum yahan se kuch nhi kar sakte aap Veer Singh se baat kijiye ” Beside this I was trying the landline no. of Mr. Veer Singh since morning but he didn’t responded me not even single time[protected],[protected]. If he is not responding on his phone then why such no. are give to customer for contact.

indeed this is bad, when they hav networked system, and any window system in MTNL, forcing one to go IDGAH can cost ha;lf day and may be more of petrol thaan the cost of recharge card, when ever such scrach problem occurs, they must do either over phone, or by nearest sanchaar haat, the fact, that this can be done automatically, like, system will ask cell number, then, the serial number of card, and then the missing or rubbed numbers, and finally to test again ask customer to feed any visible number, say, he got scrached 13 n 14 digit, then he may be asked say puting any of the erest 14 say keyin 5th and 9 th digit, if he keys the digit, the rechartge should be instant and automatic, ONLY BECAUSE MTNL HAS OLD THOUGHT MODEL for solving this scratch problem, we customer face so much harrasment, as the petrol and time cost for me is much higher, i did not even bother to go to idgah, while i still have my card with me.

I registered a request for installation of wii fii internet through my tel no;27890159 on 2 may 2009, reg id 48000118, and i was promised that the connection would be made within 7 days. But now it has been about 12 days and no action has been taken despite repeated complaints on 1500, who asked me to contact my tel xchange ...But the telephone exchange operator never picks up the phone...After reporting the prob on 1500 again they ask me to call 1504 .1504 ppl say call 1500 or ur tel xchange .How can i contact the xchange when nobody there picks up the calls .Pls look into the matter asap.

I have facing some problem regarding network. taht is not working properly in alst few days. then I am suffring frequentely so plaese help me on urgent basis.
mobile no: [protected]
[protected]

Can't received itemised charges for the month Mar 09(invoice date 07 Apr 09)
my invoice No. is[protected]

Please sent a copy of itemised charges for the above said bill an an early date

Sir, I received all the itemised charges but can't received this month

I am pained to inform you that my broad band connection is not working for the last more than 15 days. Inspite of so many reminders, no body cares.My telephone No.is 29841746. My internet connection is not working.

the telephone is dead from about a month and not a single action has been taken by the MTNL department the people rely on MTNL thinking it as their source of communication but i think these people are careless and deaf to people's questions about their working .It is better we use mobile phones indeed ! at least on them we can rely. The no. of the telephone is 23679866 .If the phone stays in this condition i am sorry to say this MTNL SERVICE IS COMPLETELY USELESS . THEN WE WILL USE MOBILES AND NOT OF MTNL .

i am distrubed from your customer care dholphin, mtnl delhi. [protected] and i did not know what dholphin do in my mobile. MTNL is cutting 25 rupees per m onth in my prepaid account when i have not given any agrrement why dolphin is cutting my money by illegially.

Dear Concern,

My telephone is not working from two day's kindly attend this complaint as under :-

Anil Ruhela

H.N. C-342,
Chankaya Marg East Babar Pur Shahdara Delhi-11032

Tel no[protected] is not working
Contact no. Mob -[protected]

MTNL Idgah Exchange Delhi - Customer Review

This review is for MTNL Idgah Exchange, where i visited to get my Phone services disconnected as they were not up to the mark for past 4 months. Despite numerous reminders, when i got nowhere, i decided enough was enough.

I took with me all the MTNL equipment and a handwritten application for service disconnection request. I reached MTNL Idgah on[protected] at 10:00 am and the Sanchar Haat hall was empty, i was asked to go to Desk 5, where a long list of must-do's awaited me for disconnection rules. I was given an application form and told to bring the registration slip issued 3 years back at the time of taking services, a pan card for signature verification and come between 3 and 5. Heck, its friday and how can i take off from office for something like this..

Its not that i see then working. They are sitting "velas", doing nothing.With no choice, i left MTNL for my office and got an Affidavit made for loss of registration slip for Rs, 100/-. I got my PAN card copy and took an early leave from office to reach MTNL Idhag at 3:20pm. After showing the documents at Sancaar haat desk 5, i was issued a pass from next desk for Room 302 in the adjacent building where the process was to start.

At 302 i was told to get documents signed from someone at Room 101. I waited patiently as i observed a slower than dead MTNL officer in 101 who was attending to someone who came ahead of me. It took him 10 mins to punch on his computer 2 phone numbers. By the time it was my turn, he opened his tiffin for lunch. It was 3:35pm! When i asked him for signatures, he was quite rude and told me that it was not his area and sent me to find someone in room 110. From there i went to 112, where the Divisional officer told me to go to 301 to get signatures, as without those, he won't sign.

At 301, i met a decent chap, and i told him that i was totally frustrated with running around, so instead of making me run, he should sign and help me. He could sense my discomfort and signed, and asked me to attach the latest bill - payed copy, as otherwise it won't be processed. I went again to sanchaar haat for latest bill, only to be told that cash counter is closed! It was 4:00pm! The only window open was for cheques- and i thanked my luck that i had my checkbook with me. I made the cheque and submitted it.

Sweating and huffing, i went back to 112, only to be told by the Divisional Officer that he can't accept my application as it states- services not up to the mark! Mr. Divisional Officer told me to take another form and write anything except that, else he won't sign it. He was sitting with 2 chamchas and told me that getting the phone working was his job and he will get it working. I told him, i was through with his services and do not want MTNL anymore. He told me he can do nothing in that case. I told him that if he does not sign on my application - as its my valid right to choose as a customer - i will escalate the matter to higher authorities, to which he said - "go ahead".

This - told his chamchas in front of me that SDM, was particular about customer reasons for disconnect and this form was not appropriate to be sent to his office! This frog faced dimwit was just worried about his . Delivering services was not his concern. So long till the seniors did not get to know, was all on his mind. He next called the gentleman who had last signed my application and told him rudely that he should have read my application before signing and he should now be charge sheeted for this action. It happened in front of me.

Never before i had seen such nautanki at such close range. I wanted to give this a punch on his face. Instead, I gave him a few verbal slaps. He was so gutless that he refused to give me his name of allow him to take his pic. Later i got to know that the person is on leave and currently person occupying his chair is Mr.Gahlot! MTNL sure knows how to find just the right for its high posts! They have the guts to refuse a customer if he is unhappy with services and chooses to disconnect?? What is this ?? British Era? This Divisional Officer seemed straight out of the ZOO!

Angry and Frustrated, i came back to sanchar haat, where i was told to visit Room 202 where there is an IAS officer, young and efficient and it was the only place where work gets done. By this time i was totally worn. my 4th time back inside and 6 time going up and down made me realize a fact - This country is Hell. Its not just politicians, the administration is also crap. Such inefficient people gobbling up public money as salaries for doing nothing. All the rules for customers, none for them!

At 202, it was a different environment. Clean office for a change. I sat down and told the officer's PAs all the issue, who called Mr.Gahlot and sent a peon with my papers and got them signed in 2 minutes. Mr. Divisional Officer had added comments that he had tried his best to "Convince" me but i did not relent! Thanking them, i next went to 302 from where i had started and got a hand written note for store in-charge, for return of equipment.

To basement i went worried that its almost 5 and who works here this long, submitted the equipment and met 4 very humble and genuine MTNL workers, who listened to my ordeal and offered me some tea. I forgot all the issues and thanked them for being so humane. In course of discussion they told me quite frankly that it was officers like Gahlot responsible for MTNL being in the state it is today. I was now given a serial number for return of equipment.

Again back at Sanchar Hat counter 5, i showed the documents and serial number of equipment return and got my account updated by the MTNL officer in charge. It was 5 pm and i could see just 2 people on the counters. No wonder we are where we are.

My experience with MTNL was nothing short of sheer harassment. I have never seen such shoddy management and such callous working. While people like us work hard to earn, laggards like Mr.Gahlot run down the whole organization like a cattle farm.

Without mincing my words, i say such MTNL officers should be fired. They earn their pay because o[censored]S customers which they fail to support in any way. It was an ordeal to get my connection terminated. If you are planning to get an MTNL connection, i humbly request you to think again before you do.

Here's my rating for MTNL Idgah Exchange Delhi - POOR!

Services - Not up to the mark
Complaints - Will take days to resolve - No guarantees that it will work next few hrs!
Behavior - Don't ask
Process - Pathetic and Slow - Rickshaw pullers can do better that MTNL
Customer Service - Don't Expect any

I have complain via 10 numbers of mail and by personaly visiting okhla office branch but my problen is still the same Even no one is answering my mail.
D-909 new friends colony
26320331

Services of MTNL Delhi is very poor. I have lodged complain of my landline number on 20th May 2008. None of them have reacted so far. This is a very dissatisfying attitude of MTNL which will lead them to another corporate merging.

There is much noise in my telephone line.
Kindly do the needfull.
thanks
telephone no. 25341550

landline phone went dead from saturday(30/08/08)

In response to an advertisement in newspaper, I booked a telephone on 29.08.08 at Sanchar Haat, Rohini, Sector 9, Delhi vide receipt No. 2SLS/00095301/08 under the package 'LIFETIME' FW set 2456 level. I was allotted phone No. 24563818. I was assured that the instrument/handset will be delivered within 2 days of booking at the given address and the number will also be activated on the day of delivering of the handset, though signature on the handset delivery receipt were taken at the time of booking.

13 days have elapsed but neither the handset has been delivered nor the number has been activated despite my persistent visits and requests to Sanchar Haat officials including the SDO Sanchar Haat, Sector - 9, Rohini, Delhi.

I request you to kindly look into this lapse and take action against the erring officers who are bent upon to harass the hapless customers. Hope for immediate action and activation of phone number and delivery of the handset.

In response to an advertisement in newspaper, I booked a telephone on 29.08.08 at Sanchar Haat, Rohini, Sector 9, Delhi vide receipt No. 2SLS/00095301/08 under the package 'LIFETIME' FW set 2456 level. I was allotted phone No. 24563818. I was assured that the instrument/handset will be delivered within 2 days of booking at the given address and the number will also be activated on the day of delivering of the handset, though signature on the handset delivery receipt were taken at the time of booking.

13 days have elapsed but neither the handset has been delivered nor the number has been activated despite my persistent visits and requests to Sanchar Haat officials including the SDO Sanchar Haat, Sector - 9, Rohini, Delhi.

I request you to kindly look into this lapse and take action against the erring officers who are bent upon to harass the hapless customers. Hope for immediate action and activation of phone number and delivery of the handset.

m.t.n.l. home phone — do not work properly

i give application for home m.t.n.l phone for use last 2/5 month ago but the officesors not do thrire job proprely. they always say come affter two or three days; but they do not work.
that my promblem .in mtnl office workers are not came in time but they shown threr time in book that they came in time
ply do nessesory action

Dear Sir/Madam,

My phone no is 28353514 is not working (no dial tone) from 04.11.2008 to till date and i have alredy complained but did not get response from your side. I have received bill also but our phone has not been working for last 45 days so we have no reason to pay this bill please suggest what to do and when will our phone start working .

Thanks and looking forward for favourable and promt reply.
Thanks
Narender Kumar
[protected]

Dear Sir,
My telephone No. 25051835 which is dead since 4 days. I have complained the same on dated[protected] and my complaint No. is 1029. The above complaint has not been attended to yet. I request you to kindly see to this and do the necessary. Your early response shall be appreciated.

Thanking You,

( Sumitra Basu )

Due to poor internet triband service to me from MTNL with Ph.no.28107086 at Mira road(E), i went for disconnection of internet service & handover the modem on 25/04/2009.But the guys taking handover were not there in the office & they made me waited from 10am to 10.45am, I think MTNL starts at 10am.
I went to see their Assistant Manager, the gentleman was great & was covering his people telling "Govt. organisation mein patience rakh na padta hai" & didnt even bother to ask why i am discontinuing internet service of MTNL.
After my greviance to him he quoted " Govt. ne Private companies ko license diya hai unka bhi toa stomach bharna cahiye".

This is what continues then day will be there that MTNL shall be in hands of Private companies.

Thanks GOD I got rid of MTNL.

There is much noise in my telephone line.
Kindly do the needfull.
thanks
telephone no. 29913440

Dear Sir


My phone no. 27853038 is dead for last 4 days( 4th July, 09). I have already lodge a complaint on the same day, but no action has been taken from your side. My complaint no. os 5320. I request you to kindly look into the matter and do the needful.


Regards

(Ranbir Singh)

MTNL Landline — not working

my landline no.[protected] is not working since the last 3 days.

MTNL — Landline not working

I am sudhanshu agnihotri, resident of 336 A/4, 3 rd Floor Govindpuri KALKA ji
New delhi,

My Landline no.:-[protected], which is faulty from the last five days and it gets working fine at night automatically and all the day it is faulty...I do't the reason...Many times i have lodged a complain On 198of MTNL., but No one has arrived till yet

Kindly take some action for the same

only the earthing voice comes...No dialler tone is heard

tel no.28844073 lying dead for last 4 days. when tried to lodge complaint, the computerised voice says that "complaint already lodged in September, complaint no.489". Looking ridiculous?

this is to be perused by some higher authorities.

We are nationalised bank and this tele no. is very important for our commercial communications. our corporate customers find it difficult to contact the bank.

kind set right the anomoly and activate the phone. please, at the earliest.

chief manager
bank of india
new delhi corporate banking branch.
c/o Hotel connaught
near sivaji stadium
connaught place
new delhi -1

My phone is dead from21.08.09.I booked the complaint on 24/08/09 COMPLAN NO 6677
PL SOUT OUT OUR PROBLAM

THANKING YOU

I made a complaint for telephone no. 28521820 on 8th October, 2009. Today 12th again I complained dialing to telephone no. 28522198. I was told that my complaint has already been registered. Please do repain of the instrument which is faulty.

dear sir/madam,
with respect I want to say that I got new connection on 30 sep 2009 my ph.no. is 22960436 but outgoing on my telephone set is not working properly, and also there always remain humming... type sound. which really disturbs in calling.Also I have tried many complains by calling to costumer care (198, 1500)but always they disconnect my calls.so I am requesting you sir please try to solve my problem and change my telephone set, so that I may use your facility properly .
Thank you
kamal nayan
Address-A-2/72 pocket 5 sonia vihar Delhi-94
ph.no.22960436

Hi,
I am holding MTNL Landline having no. 24619727 which is not working from last 5 days.Please do the needful as soon as possible.my com no is 529.

Regards,
geeta devi
24619727

DEAR SIR/ MADAM,

OUR PHONE BECOME DEAD SINCE ONE WEEK . OUR PHONE NUMBER IS
[protected]. SO, KINDLY PLEASE SOUT OUT OUR COMPLAINT & KINDLY SOLVE THE PROBLEM.

THANKS
PRIYANKA.
ADDRESS : C1/38 SANJAY ENCLAVE, RAJA PURI ROAD,
UTTAM NAGAR, NEW DELHI - 110059.
[protected].
16/01/10.

I can not call the other phone & www.lockerz.com is not working for the three week please help him

My phone no. 22758696 is dead for last 4 days have already lodge a complaint on the same day, but no action has been taken from your side

There is much noise in my telephone line.
Kindly do the needfull.
thanks
telephone no. 22803747

IT IS FREQUENTLY BREAKING OF LINE AND SERVICE IS POOR. AND SPEEAD OF BRAODBAND NOT MATCHED AS PER TRAI DIRECTIVES.

My phone no. 26851651 is dead from last 15 days. I booked the press complaint also & today is 20/07/2010 nothing is done uptill now. The service provided is very poor.
Atleast we should know up to which date it will be solved.

K.K.Katyal
A-31 Gulmohar Park
New Delhi-49

From the last two months phone is not working. I had made various complaints but of no avail whereas bill is coming for fixed rent and I had paid it. My telephone no. is 22548708. Kindly take immediate action for withdrawal of bill.

my landline phone(No.[protected] is not working. It has been dead for the past 2 weeks. I have complained many times, but still no reply. I am a 68 old year lady. Please do something fast

Telephone no.27306164 is lying dead since last one and half month. Last complaint no. is 1010 dt. 5/9/13.Iinspite of several reminders and personal visits to the exchange (in spite of my old age and removal of vocal cord due to which I cannot speak) no action has been taken by the department. I have sent email to the chairman of mtnl, email to G.M. Shakti nagar exchange and letters to different authorities, but no action. My internet and telephone both are lying dead. I have switched over to Airtel and requested the mtnl authorities to disconnect my broad band line with the hope that they will take action. N.K.Ahuja

Dear sir,
my name is michael and my number is o[protected] i am having this number for almost 2yrs now i got my subscription for internet connection dome on the 12th of jan 09 i was given the order number as 920 from last 2 weeks i have been calling the department and they say ur order is processed pls call the other department i have been calling so many numbers started with mrs nikam [protected] she said its done pls speak to jadhav his number is [protected] spoke to him he said it will be connected on monday no call from his side called another alternate number [protected] he caid already sent from here gave me a another person mr pandey [protected]/[protected] spoke to him he says he has not recieved the order pls call mrs nikam [protected] called her she said already sent to pandey .so i called pandey he now says the server is down my connection will happen from 4 days to 15 days for which i told him to get an internet connection does it take 45 days .alll i am doing is calling different departments moving in circles your staff is making a fool of me i have bpl vodafone tata and airtel i have never faced a problem as such i have a wireless tata connection they took just 2 days why does MTNL take 30 days.
pls look into this matter at your earliest hope not my complaint just sits on ur computer and no action taken.i am sad and disgusted with the service i have been provided pls do revert
thanking you
michael fernandes
[protected]

i am not satisfied with the internet connection. It works very slowly.The yahoo browser is not working.

Dear sir
I am feeling no glad to tell you that the service of MTNL broadband is so poor that when i got this wireless connection only i could use it one month after that it got disconnected then i complained on 1504 nothing happend. many of the times I tried then one day they sent line manager instead of sendi ng an engineer so again i got dissapointment. so now after that day I agm still trying to 1504 till date but i am not getting any response.sir I only bought this MTNL connection (having so many option in the market)coz i used to believe in MTNL. now i am bugged up of calling on 1504 because nothing happens there.
so sir kindly do something in this regard for the retention of your customer.waiting for your positive response.
thanking you
sita bisht

i have mtnl broadband connection and the mtnl person are like ideats in hell. they dnt pay any attention to complaints. even the directory is full of numbers and emails from je to Gm to seniors. but noone pick up the phone it somehow rarely they pick then they talk like a animal or take complaints like a humour.


MY broadband connection automatically changed from 590 plan to 749 nu. without any notification . strange naa..

even for getting resolved complaint i have to keep calling again and again. but still not resolved more than a month. past now.
i m facing problems in adsl light but they even no one paying attention to complaints i have a list of complaint numbers but no one is doing something to sought it out.


all the bluddy [censored]s . Mtnl is .full of excuses.

some name of person who is acting like a dummy are.

Je- uttam nagar- Mr. Rampal ( caompletly ignorent )
SDO-HARi HAR
Mr. Malik

The broadband connection on my telephone number[protected] has been performing erratically. The ADSL light never remains stable for more than a minute and starts flickering off and on.

I registered a complaint about it on customer care (1504) and they gave me complaint number : 41601394 on 4th June'2008. They said the problem is with the frequency on my telephone line and would be rectified in 24 hours.

Nothing happened after that. No one from MTNL even asked me about the problem. I again telephoned customer care and this time they said that I should get in touch with Area Manager (Dwarka), New Delhi. I contacted him on 9th June'2008 after many dial attempts and he said that it will be done. Thereafter I received a call from MTNL asking me "aapka phone theek hai?" Before I could say that it is not the phone but the internet which is faulty.. the official disconnected the phone.

Nothing has been done by MTNL so far.
Even contacting Public Grievance Cell of MTNL on 23356666 and[protected]fax) has not yielded any positive response from MTNL.
Can anyone help?

My landline number is 27102302 this number is requently out of order . I install internet connection in March 2008 under plan DSL-199-256kbps. But I did't use it due to my landline phone . I want to disconnect my broadband connection . Please stop this I don't want to contiue it .

I have Service Connection. No is [protected].
I m using Unlimited Plan. 1st few Months I got good speed Between 180-200KBPS. Now last month and this month i got 25kbps.
Request to solve the problem.
Thz!

i am extremely frustrated and disappointed with the mtnl broadband service.The mtnl customer service is the most pathetic service you will ever find they do not know the meaning of even c of customer service.I had given a request for connection on the june this year and i got the connection on the 24th of october 2008 in the evening.the very next day when i actually sit to enjoy high speed surfing as claimed i come to understand the fact the adsl connection has been disconnected from the exchange without any reason.After repeated complaints my connection has not been rectified upto date, Kindly help me with the same.

Also people who are actually planning to get an mtnl connection please think twice as you might just increase your telephone bill amount not because of long hours of surfing but for long hours of argument with the help desk people.

dear sir
my broadband connection has been disconnected .
kindly connect carefully.

Ihave broadband connection so i have some complain from your side that is the net connection service is very slow.so kindly checkout your service and i want good service from your side

thanking you
yours faithfully.

rajesh jindal
model town
delhi

i have internet broadband connection on phone no 26169059 . internet speed is very low like download speed of 5 kbps which is nothing as compared to lowest speed of 256 kbps as claimed. besides this there is very frequent disconnections.
nothing seems to be working to correct this problem inspite of many requests. is any body from the department responsible of answerable for this?
please convey this message to the concerned officials;

my net is not working properly from last six months, i visit many time to dabri exchange (mr yadav irresponsible person ) connection speed is very low, adsl stable still destination net unreacable.
i call to area manager, mr. kurli, i wrote mail to area manager & gm broadband but no solution .
any one not visit at my premises. why mtnl make people fool.

rajesh kumar
phone no. 25052018

dear sir
i want to state that i live at village wazirabad, Ramghat, Wzirabad.delhi.there is no any type of internet facilite is available in this area while it is just near the centre of delhi. there are many users also.
so it is request to you kindly to the needful and give us internet line here as soon as possible.

dear sir,
jaisa ki maine apko pahle bhi likha hai ki hammare yaha par wireless internet sewa bhi available nahi hai jab ki phone line hai. dilli jo ki desh ki rajdhani hai usme rahkar bhi hume lagta nahi ki hum dilli me rah rahe hai . jabki mtnl ki line har jagah hai fir yaha kyon nahi.
meri apse request haiki aap yaha par internet sewa uplabadh karaaye
''


prem singh
[protected] gali no. 2 near ramghat, village wazirabad. (near timarpur) new delhi

Broadband (MTNL) — Disconnection of broadband

I am facing problem with my disconnection of existing Broadband connection .I have applied for disconnect the same on 23rd Jan.09 .But the same has not yet been done inspite of my several visit to the nearest Sarita Vihar Sanchar Hat & moreover the charges are impounding everymonth without any use of the said broadband.

I have completely stopped using the broadband since Dec.2008.

I have visited many times & meet the concerned persons who gave me false promise of makign the disconenction very soon.But still the charges are added up to my telephone bills every month.I am fade-up with the services & will be very happy to disconnect totally the Phone no.

I am not going to pay the extra charges been added-up since Feb.09 for the Braodband connection.You are requested to see the matter & deduct the extra amount being added to my phone bill at the earliest.

The people sitting at Sarita Vihar Sanchar hat always takes the matter casually, for which consumers are suffering.

It is requested to disconnect my Broad band & deduct the amount added for the last months & send me the fresh revised bill only for my telephone.

A total amount of Rs.1700.00 has to be deducted from my telephone bill & then only I will continue to pay my telephone bill otherwise I will be very happy to disconnect my telephone no.



My Phone No:29943414
Consumer No:[protected]



Sincerely
P.R.Das
Jasola Vihar
New Delhi-110025

sir, my mtnl no is 27860281. i have a 599 unlimited combo with 256 kbps plan. but i get only 120-130 kbps speed. when i saw the activity section o[censored]r net then there was packets sent more but receive less. but actually hona opposite chahiye.. please solve my problem immediately

thanks

MTNL — Disconnection of Broadband services

Our internet connection for the telephone number 24314814 has not been working since last 3 weeks.
We have lodged 4 complaints already. However, no action has been taken. Please look into the matter.

Thanks.

I have broadband connection on my telephone no.26198796. there is frequent discontion. my work is distrupted. i have been making complaint to one Mr. AK Singh ( tel no.[protected] to rectify the defect. he said that there is some defect in the cable fitting and that he would get it rectified soon. he made the promise in mid february. when the "soon " will come, he only knows. very poor service. this needs to be improved deputing experienced technicians.

i am having unlimited use plan 599. i come to understand that 100 calls are free under the scheme. i am getting only 36 calls free. why this discremination. please explain. regards,

I have broadband connection on my telephone no.26198796. there is frequent discontion. my work is distrupted. i have been making complaint to one Mr. AK Singh ( tel no.[protected] to rectify the defect. he said that there is some defect in the cable fitting and that he would get it rectified soon. he made the promise in mid february. when the "soon " will come, he only knows. very poor service. this needs to be improved deputing experienced technicians.

i am having unlimited use plan 599. i come to understand that 100 calls are free under the scheme. i am getting only 36 calls free. why this discremination. please explain. regards,

i m user of mtnl broadband.my telephone no.is 25391005.i have problem with broadband last 20 days, sometime working sometime not.but now it is completely not working from last 7 days.i was complaint about in mtnl office and call centers many times.problem is not solved till now.

Our MTNL broad band connection not working from last one week . please solve the problem in urgent basis.

tele no.[protected]

Ihave broadband connection so i have some complain from your side that is the net connection service is very slow.so kindly checkout your service and i want good service from your side

thanking you
yours faithfully.

PHON NO[protected]
COMPLETE NO--9475

Our MTNL broad band connection not working from last one week . please solve the problem in urgent basis.

tele no.[protected]

Hi,
I m using MTNL broadband for the past 5 years.
Since past 4-5 months I have been facing problem with my internet connection. It frequently gets disconnected some time the is not ADSL line and most of the time there is no ping from the DNS server.
I lodged many complaints with MTNL over phone (called on 1504) and have personally gone to telephone exchange to meet Dwarka Area Manager they noted done my complaint. They reconfigured my ADSL moden but nothing happend then they told me that it there server that is giving problem. But non of them have any clue.. My connection still gets disconnected frequently.

I have came to know that MTNL's higher managers are bribed by Airtel broadband. So that we people leave MTNL and move to Airtel which is other alternative to MTNL. That is why these people deliberately create problem in there servers.
If it is true What should we do???

Hi

It has been more than 1 week, internet connection and telephone both are dead. Even after chasing a number of times, I did not get a solution. Constantly I am being given someone's other number each time to call and it is never being picked.

This is the awful behaviour by MTNL guys.

Never choose MTNL.

sir,
Our MTNL broad band connection not working from last one week . please solve the problem in urgent basis, then i will pay the bill otherwise i can't pay the bill



tele no.[protected]

I have mtnl broadband connection. I have complaints so many times,
1. After long times you can get operator connected.
2. Line man says, there is problem with server, Line man says there is problem with Server. I dont know to whom I need to catch.
3. Connection is not stable.
4. Service is very-very poor.

If again - 2 they are providing this services, they can not win the RACE.

Rajeev
27231950

Respected sir,


My name is Sumit Kumar Dogra I live in Shastri Nagar delhi-52. I have many time complaints regarding my mtnl broadband Connection[protected]
but nobody came at my home, it this modem the link LED always blink every time I talked with Mr. KHEM CHAND (Area Manager) regarding this issue but according to him its modem problem and when I talked with 1504 C.Care no. they said its line problem pls solve my broadband connection problem. I am too much suffering, I am regularly paying my internet bill 727 Rs every month then why i face this problem. Pls solve my problem ASAP. I talked with following numbers but nobody reply [protected], [protected], [protected], [protected] pls solve this issue

Regards
Sumit Kumar Dogra
[protected]

Respected sir,


My name is Sumit Kumar Dogra I live in Shastri Nagar delhi-52. I have many time complaints regarding my mtnl broadband Connection[protected]
but nobody came at my home, it this modem the link LED always blink every time I talked with Mr. KHEM CHAND (Area Manager) regarding this issue but according to him its modem problem and when I talked with 1504 C.Care no. they said its line problem pls solve my broadband connection problem. I am too much suffering, I am regularly paying my internet bill 727 Rs every month then why i face this problem. Pls solve my problem ASAP. I talked with following numbers but nobody reply [protected], [protected], [protected], [protected] pls solve this issue

Regards
Sumit Kumar Dogra
[protected]

MTNL's Triband goes off and on frequently as their server is not able to take the load. I actually went to the Borivli telephone exchange and yelled at the engineer. The guy was very helpful and told me that the dedicated power supply provided by Reliance Energy keeps fluctuating because of which MTNL's local server crashes.

So the private sector seems to be even worse than the PSU!

Despite repeated COMPLAINTS to MTNL on phone & online, the WEBSITE "register.mtnl.net.in " functions erratically & intermittently. Therefore, it becomes virtually impossible to ascertain one's TRIBAND USAGE. Please rectify this situation as soon as possible. Thank you.

Website " register.mtnl.net.in " unavailable.

Hello Saisuresh Sivaswamy

I totally agree with you, today in the fast pace of Life MTNL should improve their Services.

I too have made several complaints but the same thing only compaints numbers have been piled up at my place .

MTNL Triband — No Connections available

I have been waiting for 6 months for an MTNL broadband connection and today they tell me it will be another 5 months before I get it. I stay in the Borvali (W) area. I suggest looking for other plans and leaving MTNL as a last ditch option. I sugggest they take down advertizements on their site if no connections are available instead of wasting everyones time and effort.

DNS
IP ADDRESS

respected,

i am your customer, i purchase mtnl broad band service.
my internet is not running last 7 days and i also complaint on phone line on 1504 but he does not give proper response no one engineer or person send to our office for recovering this problem

i hope you will consider my application

regards
pratap h. ved

Even after lodged complaint on 8/6/2008 through 26042198, our tlelphone/ triband number : 26041295 is no repaired

Hi,

I agree to this. The MTNL just sucks. They care a for our problems. Atlast government office will always be government office only. World will change but in India, these government office and their employees will never change.

The meaning of MTNL is:
M = Mujhe
T = Tension
N = Nahin
L = Lena.

They don't take tension but yes they are just good to give tension.

Ashok M. S.
Mumbai

MTNL Triband — Poor internet connection from MTNL

I have registered for MTNL Triband internet service, though i got connected with this service, I am not satisfy with this service. My internet link is flapping every time because of that i get poor connectivity to internet. My landline no. is 28227088

mtnl call centers are totally useless.
If you want any results you should submit a written compliant in the mtnl office itself.
You will be provided with a slip that can be used for any legal actions.
My problem was solved only after i had submitted a written compliant.

Hi,
Its been near about 3 weeks now that my complaint had been registered as 'urgent' by the MTNL folks, since then I have registered numerous other 'urgent' complaints, but to no avail.

The attitude of MTNL employees when addressing a customer complaint is nothing short of pathetic, there seems to be a total lack of accountability, with the customer care officials blaming the inefficient line man who does not respond to the complaints while the line man returns the compliment by saying that he never recieved any complaint.

couple of my complaint no.s are as follows
40800120
8681- URGENT

Thanks,
Siddharth J
[protected]

i am not able to find my usage your web site rgister.mtnl.net.in is not working please help me in finding my usage

very bad connectivity slow speed and again & again disconnectivity in internet i m recieving only 0.038mps=36kbps
speed of downloading my phone number is
[protected]

take action

MTNL Triband — pathetic speed

I have an mtnl broadband connection from past 3 yrs. recently they changed the connection line from ericson to alkatel. Due to this my broadband was down for more than 3 months. With regular visit to mtnl office and hundreds of complaints I got the connection back again, but my agony doesn’t end here. Now the speed that mtnl claim to be 2 mbps is worse than a dial-up connection. It gets disconnected 10 times in 10 minutes and you have to wait for 2 mins to open a google page. In the process of getting my connection back, I came to know that these guys don’t even have a knowledgeable person in place who can figure out the root cause of the problem. It sucks.

MTNL Triband — No connection

I applied for broadband connection 3 months back but no connection as of now. I visited the MTNL office and they assured that it will be done soon but no action has been taken.
The officers behave irresponsibly and everybody puts the responsibility on someone else

Last 3 days internet is not working it is totaly shut down, and I had given a complaint on 1504 its complaint no. is 25.

So far there is no action from ur end.

Kindly look into the matter to get the earliest repairs.

Regards,
A C Patel
Tel. 27723071

MTNL Triband — Worst service of internet by MTNl

Respected Sir
I am using MTNL triband, from last six or seven months the service provided by MTNL is totally null. i have to pay approx Rs 750/- every month for no service. Today's situation is that I have lodge complent everyday.
The response I got from our honorable SDO sir that “150 mtr ke lambi line mai Internet nae chalta",
please sir i am loosing my hope in justice.
As no other company have Availability in this area thus why I have to tolerate this connection

internet is on My Father's Name, he is also an employee of MTNl thus why i am afraid of lodgeing this complent in the hope of some pleasent action without giving any harma to any one..
Our Area Exchange is Dilshad garden MTNL and Area is shahdara..

yes i do agree with this. In MTNL nobody cares about the customer problems. I think they go to their offices, so that they can enjoy, have fun and for chat.

If somebody calls them, they don;t even think to pick or attend the call.

These peoples are the useless one... I think they are the worst then anything.

MTNL — Low Bandwith

I have taken a mtnl broadband service of limited download of 400mb in which i supposed to get above 50kbps of speed, which am not getting instead of paying large amonut of bills, please do something as the customer care of mtnl is so unhelpful they disconnect the call when thier is some serious queries.
my mtnl number is[protected].

I faced a similar problem. My broad band connection was down for two months & I made N-number of complaints. The problem with MTNL is non availability of qualified man power. Those poor line man can not solve the broad band problem. They can only check that telephone is not dead. For ADSL to reach shielding of line must be very good, which can be checked from exchange itself by a qualified engineer and if required line pair to be changed with a telephone connection that does not have ADSL. BUT THERE ARE PEOPLE IN MTNL WHO WORK AND POLIT TOO. I know people in Mankhurd Telephone exchange region, worked whole day for me on 14th August and restored my ADSL connection at 7-00 pm, talked to me on phone over half an hour and admitted that MTNL does not have enough qualified man power and line infrastructure for providing Broad band services. The shielding properties of old line are not capable of carrying broad band signal. They changed the line pair from exchange to my residence.

ur web site register.mtnl.net.in is not working, i cant get the login page of triband servises. so i can't get my usges summey pl'z help.

thanking you.

last 10 days I am not able to asertain my triaband usages as the relative page is not available on site...Y so much indifferent n neglected attitude from MTNL.

summary datails of the internet usage

ur web site register.mtnl.net.in is not working, i cant get the login page of triband servises. so i can't get my usges summey pl'z help.

I truly agree with Saisuresh Sivaswamy. My internet connection has been down since 4 days. i had raised the issue with MTNL on 1504 only to receive four different complaint numbers. Inspite of my parents, who are working in MTNL, using all their influences are still not able to get the connection up.

Im fed up with the way the call center of MTNL works. In case of any complaint brought up with them, they thing they do is raise a ticket number. All the follow up has to be done by the customer himself !!! They have altogether changed the meaning of call center...Dont noe why MTNL is wasting money on this call center which is of no use to us???

Unless the top brass, who still enjoys government benefits, are removed from the organization it will still function in the same way. With the kind of support it gets from government and the infrastructure it has it should have been one of the best ISP, which unfortunately is not the case.

All i can say is it truly sucks!!!

i m facing very problem with my net its speed is very slow. connection is drop so many time. my landline no. is 22448569. please do need ful as soon as possibal

I applied for broadband connection 3 weeks back, they installed everything effectively within 2 days turn around time.Its almost 2.5 weeks I was never been so blessed by the MTNL folks to see the internet running in my home. Several times they tried they could not set up the internet connection in my home. The link light is keep on blinking. Surprisingly no one is there to listen anything. No one is capable of doing anything.
Its pathetic to have MTNL internet.
My complaint number is 9132

MTNL Triband — Connected to ADSL but no internet connection

After starting ADSL Router, all required lights are glowing but IP address rcvd is 10.117.2.234. Hence, we are not able to connect to internet. Previously I used to receive IP as 192.168.1.2.

We have no clue what has gone wrong. I have been trying to contact MTNL 1504 since many days but cant reach the call center as yet.

Please forward my complain to MTNL.

During the day, the internet works normally but in the night, none of the web pages open up. even if the adsl and all other lights are on, internet does not work at all in the night (except for yahoo messenger)

AFTER READING ALL THESE COMMENTS I HAVE DECIDED NOT TO GO FOR THE TRIBAND CONNECTION.

THANKS ALL.

MTNL is the worst internet service provider.
its been a month since i have received the triband connection and not even one day the internet has worked properly...
i have registered atleast 25 complaints in various mtnl helplines and exchanges but all in vain...
the simple reason for this is that all the mtnl employees r not at all intrested in their work and public service is no word in their dictionary...
i register a complaint everyday but till date my net is out of order...thanks a lot MTNL...
U r the worst...

SIR,
I have got triaband connection for plan T10 on Telephone No[protected] & Paying bills since Jan 2009 But, internet connection is not yet started. In this respect, I have already lodged complaint on MTNL no 28688189. You are requested to start my internet connection by sending your serviceman to my home immediately & to inform me on my cell NO [protected] so that I will be at home when your serviceman visit for doing the work.

Thanking You,

Sanjay Toraskar

To,

The General Manager ( West 1)

M. T. N. L.

Mumbai.


Sub : Tel No. 26116363, Abnormal high bill from the Broadband uses.


Sir,

This is to draw your attention that I have received a bill for said Broadband connection on tel no. 26116363 for the month of March ‘ 2009.The Broadband uses charges is showing 2071.97 MB . Details of previous bills are as follows.

Month Bill No. Broadband uses

Nov ‘ 2008 [protected] 742 58 MB

Dec ‘ 2008 [protected] 416.82 MB

Jan ‘ 2009 [protected] 387.87 MB

Feb ‘ 2009 [protected] 618.08 MB

I had not gone for the DSLU 849 plan at my residence as I am the lone person using internet occasionally. Three to four time uses of Broadband needs through investigation.

Meanwhile I am paying the bill under protest.

Thanking you.

Yours faithfully,

R.K.Baid
[protected]

MTNL is trying to bluff the customer, MTNL triband helpline are really worst. My internet connection is down since last 2 days. I had trie dto call on 1504, 1500, 1505, [protected] at least 5-10 times each, but nobody picks up phone. It is not new. It has been always found that helpine nos are not at all working. This is really disgusting, inspite of paying regular bills, we are not getting basic service.

even i am having problems with my internet speed the speed i get is max 20 kbps when downloading anything thats too less i am having unlimited download and i was getting speed upto 70 kbps when i took it for a month it was fine but since last 2 mnths its down i made a complaint 20 times i have 20 different numbers of mtnl personals and every one gives me another number to contact when i called 1504 to register my complaint they take my number and then just put my call on hold for atleast 10- 15 minutes its really disgusting behavious...

there is no connection with yahoo at all.not able open any site.connectivity is extremely poor.

MTNL Triband — Fake MB Usage

I am using my MTNL triband from past 3 years. But from past 2 months they are billing fake Usage Summary. Sometimes my Router is on but I am not using any Internet bandwidth but they charge any fake MB ranging from 5MB to 50MB.

23541479

MTNL Triband — Low bandwidth and frequent disconnection

I have been facing the problem of frequent disconnection (sometimes the internet disconnects every 5 minutes) and low bandwidth (lower than 256 kbps occasionally otherwise maximum 256 kbps) since mid June thus making it impossible to surf on the internet.
I had complained on 1504 (MTNL Helpdesk number) in July, some of the complaint nos being 9378 and 7815. After that I have been calling 1504 and other exchange numbers provided by them every 3 4 days to no avail.
I have visited the CBD Belapur, Navi Mumbai exchange thrice but no action has been taken.

They are a fully loaded , and they are a total foocking, bestardly, essholes!! Simple!! They eat our money for free!! Everyday I feel like throwing away my computer in anger. I just can't work, a 2 minute thing on internet takes my day and still won't work. I will just keep trying and trying looking at the computer screen and pushing all wires again and again in sockets, and staring and staring and keep complaining and complaining but just can't do anything. It has simply eaten away my soul and giving terrible grief since the day I started using it months back. I feel dead, helpless, lifeless in my life in this internet age, where you cannot do anything, but snatch your own hairs in ultimate frustration, and your internet won't work, due to these foocking, bestardly, essholes, who simply are deaf. Every day I feel like I want to go to their office and slap on their faces with full force every day. Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, Fook them, essholes!!!

MTNL Triband — no internet

MTNL mumbai has the worst customer service, when ever a complaint ticket is issued there is no action taken it will take days for the mtnl officers to initatiate anything. How fair is it to pay for a service which has not been available to us. MTNL Mumbai is a SCAM. They will not provide internet service for a month but charge us for that month. We have to plead to them it get our internet up and running. India has completed 60 years of independence but nothing has changed. MTNL on whole is run by DOGS.

MTNL Triband — Charged for Wireless but not provided

Dear Sirs,

Please note that i have been following with MTNL for a wireless triband connection for the past 3 months. Then one fine day they appear to install it and they install the wired modem instead of the wireless and the problem has still not been resolved inspite of complaining to 1500 (the MTNL call centre)

Please help me out.

Best regards

Raj Shroff.

Yes, Even i am facing the same problem.
I cannot use the internet when i want.
The net keeps on disconnecting after every few minutes or sometimes it takes hours to connect.
Even after complaining there is no use.

MTNL Triband — PHONE DEAD

My triband connection is not working since the last week . when I try to register a complaint I get the message that the phone is disconnected due to shift. What shift? Who asked them to shift?

When I try to lodge a complaint on their website the complaint does not get accepted due to the reason "Your phone is closed".

I know my phone is dead they don't have to tell me that!!! And what do they mean by Phone is closed? Is it a cupboard or a shelf?

Is it their way of asking for a bribe?

MTNL sucks big time.

worst employs of mtnl do no pick up the phones or eles they will keep it aside and will no attend our problem

I suggest you file complaint under TELECOM CONSUMERS PROTECTION AND REDRESSAL OF GRIEVANCES REGULATIONS, 2007 with the NODAL OFFICER.

If the Nodal Officer does resolve the issue within 10 days than file appeal with APPELLATE AUTHORITY.

All this can be done on email.

Please read the following link for details.

http://delhi.mtnl.net.in/customer/zone.htm

Regards,
Kapil Chawla
Mobile: [protected]

Sorry. Everybody likes to go their own way-to choose their own time and manner of devotion. Help me! Could you help me find sites on the: Debt consolidation home loan. I found only this - <a href="http://www.acibdf.com.br/Members/DebtConsolidation/government-credit-...⇄ credit card debt consolidation</a>. N't in the today, the loan terms got a objective bill, debt consolidation. Debt consolidation, credit: loans over 12 goals installment cannot be withheld unofficial debt. Waiting for a reply :mad:, Sela from Dominican.

sir,
meri complent ye hai ki pahle mera internet nahi chal raha tha.our ab internet chalu hai. par slow chal raha hai.our phone bhi ded hai.na to hamara bill aata hai.our na hi pata chalta hai, ki hamara phone bill na jama karne se kata hai.
sir, hamare ghar se itz cash world ka kaam hota hai.jo ki bahut disturb hai.sir, bill ke complent par dhayan dijiyega.

maine complent kiya tha number hai-6460033
Santosh kumar
Ph.26669024
A-465 jaitpur exten badarpur new delhi-44

Sir,

I live in Molarban ext. plot No. 54 C gali No. 7D. We are lived in Jaitpur Ext. but recently we are shifted in molarband area on June 2009. We are the regular consumer of MTNL last 8 or nine years but now a days we r fade up of your service because in last june to till now every day we face lots of techinal proublems like dead, or making noise on line or various thisngs.

So please shortout this matter as soon as possible I am thankful to u

Cell. [protected]

Respected,

MTNL is by far and large the best Broadband service, providing consistency and reliability. BUT, there's a catch. "All Is Well" only till everything works fine. If there occurs any problem (the worst being a Line issue) .. All Hell Breaks Loose.!

I've been having problem with my MTNL broadband since March 10. So thats more than 2 months now. Frequent disconnection problem at first, then gradually more frequent disconnection, and finally ending up with NO Internet at all. And this has been the status since past 10 days.

I've complained, now, countless times, at 198, but it has been of no use till now. Realizing online help wont solve the problem, I've made so many trips to the MTNL Exchange myself. Situation becomes even more pathetic then.

Even after explaining them the story each time everytime, they are soo irresponsible towards solving the problem, I feel soo very disappointed.

It is difficult for me to take leave/half days off from office and attend to this problem. And when i have taken some days off, there's never been a sign of those MTNL guys.

I'm on the verge of bursting into frustration, and disconnecting the service.

If only someone could help me regarding this.

Yours,
Krishnan

I agree with him. MTNL is the world's no 1 worst service provider. In mtnl department totally illiterate person are working over there that they don't have any sense how to talk with customers. MTNL just give temptation to give cheaper service but worst quality. and some areas, peoples don't have any choice to retain other company services.so that's why mtnl have monopoly in such areas...i think so that mtnl should be privatized.

No internet services to access on Tel Phone No. 22918642, Please send a reprsentative from your side who can remove such type of fault as early as possible. My work is held -up due to internet problem.

Thanking you,

S.S Mehra
C-3/ 271, Yamuna Vihar,
Delhi-110053

Tel no 22168820 not working

Tel no 22168820 not working inspite of so many complaintd

Hi - did anyones problem get resolved by MTNL? If yes, in how many days did they respond to you?

hi,
Coincidently, i am also using the MTNL TRI B unlimited plan since January and as Jonny told that it worked fine at 256kbps speed for 15 days, well for me it worked at that speed for a month and half and then the speed dropped to 20kbps.I have done my best to bring this upto MTNL customer support several times, and the outcome of all the complaints was that this is the right speed.I am fed up as well because i have the similar issue as Jonny do, why the internet speed worked for 1month and so and after internet speed went really down that sometimes i cannot download anything.The browsing speed has also been affected but MTNL concerned employees are not ready to listen to us so, i am concerned about my money.I am conerned about my time that i spend over internet waiting for a webpage to load completely, in sometimes to download Pdf files.I pay the same amount as Jonny and other MTNL TRIB unlimited subscriber do, then why few o[censored]s get slow speed and rest would enjoy the internet as we also suppose do.Please this is getting really disgusting service from Government ISP provider and i really like to disconnect the connection but i really don't find that a positive solution to this problem.Since march till now i have paid for the cost of TRI B unlimited service, now if i disconnect the connection then what do i i get in changing to a different ISP.What do i get by paying for the kind of service which i haven't been to use for past 2 months, i meant who will bare the cost and if MTNL is responsible to bare this cost then i will be happy to change to another best competitive ISP provider in the market.I have walked and discuss this problem with various MTNL personnel and what i get to hear is this that MTNL is not putting up with the capacity of connection the can handle and they are providing connection to each and everyone without putting any cost in the production or so called not putting money to make sure all the including existing and new gets the the same kind of services what is being promised while taking the connection from MTNL. This is highly cost cutting issue but this is not the way how MTNL is dealing.
Please help us out.
Aditya
MOB:[protected]

I have got exactly the same problem as Aditya, I had thought that cutting my broadband speed from 256 to 30 kpbs from MTNL was a deliberate act. Its been only two days and I am replying to the inane questions from the consumer care department, waiting to hear their not so easy to understand technical explanation if they have any.

Something needs to be done.

My internet connection is not been working since past 8 days.
My bill payments are regular and the last bill is also paid.
Request your immediate response on the above matter as its o[censored]tmost urgency to get the internet Broadband connection.
Many thanks in advance
.
Regards
Arun Singh

It seems we all are facing the same problem. I got speed upto 200KBps for a month and then it is about 20KBps. andeven worse my connection didnot workfor about 2 months.
they are really cheating

hi,
from the month of june i ve been facing a problem for my internet connection. It is not working properly and i also complaint for this but they didn't look after it.
i want to change my modem.
please help me out.
thanks!

my no. is[protected]

man iam at present gettin speed o[censored]pto 200kBPS in downloading an d my frends told me that u are supposed to be getting around 32kBps mind me kB not kb that means its supposed to be 32 kilo bytes not 32kilo bits right now u all are getting 200kB and the plan is 256kbps divided by 8 will give you 32kBps so first few months its ok but after that they cut down your speed ive seen and searched that many places even i have ordered for the same plan trib unlimited earlier i had limited one i have the same case as you guys hve iam happy that iam getting excellent speed now but iam scared that if i get bill of limited connection then iam done cuz u can neva trust these mtnl guys i call them at 1500 nd they say arey bhai apka unlimited hi hai tension mat lo...arey kyun nahin loon bill takda dey diya to ...arey kaise dengey jab connection hi unlimited hai ...and iam like using the net but with all my senses waiting for the bill ..just let the bill come and if its unlim. plan then mtnl will see how this kid keeps downloading day and night message me at [protected]@yahoo.co.in till then peace...

Have applied for MTNL Broad band connection on my land line No 26536582.
Understand it has been approved vide MTNL ORDER No 11637 dated 15 Jul 2008 as provided by your staff on personal visit.
However neither the Modem has been positioned/installed nor Broadband activated till 1640 hrs on 16 Jul 08.

May I request the Commercial Manager, MTNL New Delhi to look into the matter and get the BROADBAND service activated IMMEDIATELY.

Its shocking to see the NEGATIVE attitude of MTNL staff when approached by any customer.

Is it not appropriate for Chief Commercial manager, MTNL or higher ups to IMPROVE the services rather DUPING the innocent customer who PAY for the services and MTNL deprives them.

Am sure some responsible staff will take a note of it and RECTIFY the system how long you can fool people.
Lets rise and make PROMISE to ourself to do atleast 40% of work in a day to justfy your SALARY.

Regards!
For Kriss

MTNL staff needs to learn from Private operators, they really deserve PAT and not nasty comments.

Am sure MTNL can pull themselves up and PROVIDE even better services.

Regards!
For kriss

Its my bad luck there is only MTNL that provides broadband facility. If there would have been any other option I would have never opted MTNL.

MTNL have worse connectivity and customer care server. They don’t even bother to pickup their phone. If pickup they guys just pick and hung up, if any executive has nothing else to do and he/she talks to you. Don’t think your problem will be resolved. There are here just to take salary.

Since 2 Month i am using MTNL Broadband at home...i took a plan which is called TribUnlimited...with the download speed
of 256 Kbps... i got the speed and worked fine for me but from last 30 days my download speed reduced to 20Kbps only...i
but why they reduced my speed...still no action from MTNL yet...I am paying Rs. 1000 for the month & still not getting the speed...
Even their customer care guys dont have any resolution they just hang up the phone or give a other no. for Internet speed complaint and when i am call on it they also give a another no. that so at last no is not working ...
when i asked about my complaint and speed problem.

That is really a Bad services for costomer...

They are really cheating...

Since 2 weeks I m facing problem My Internet is not working I m resident of Rohini C-11 156 Sector 3 Rohini I have made complaint 2 weeks ago they have given me complaint no but no action is taken on it No Executive came into home to tackle problem.I tried several times the mobile no of Area manager of Rohini.Neither he picked up his mobile number([protected]) nor landline number[protected] Lastly I have to go to area manager (Rakesh sharma ) of Rohini Branch and met him personally in office of sanchar haat He has done some phone to others who can solve this problem But the problem didn't solved at my end and he is unable to manage the problem till now .Kindly take some action to solve this problem otherwise I will have to change my internet service .

Anant Verma
(Rohini)

Since 2 weeks I m facing problem My Internet is not working I m resident of RZ-82, Mohindra Park, Uttam nagar, New Delhi-110059 and my mtnl no is 25559637 have made complaint 2 weeks ago they have given me complaint no but no action is taken on it, always getting the phone call fm janakpuri exchange that the internet instalation has done or not, no body is willing to solve the problem.

i am not agree with your service because i had complaint 3weeks before and there is no any reply.plze make it correct as soon as possible.my complaint number is 70011003.

hi,

please remember i am also facing same problem in same area.

help desk is outsourced and guys there do not know even basic of networks.

i think below quote sums all about mtnl

" if you give nuts you get monkeys "

My Landline no 27899424, i have complane 4-5 bar, 15 day problem not ok internet my complane no 3791 and 6851

My name : tejpal

Mobile no : [protected]

I am having MTNL's TRI B connection for internet and i have given up hope for a good network or speed,
I am residing in delhi and my e-mail is [protected]@yahoo.com,

Rgds
Ank

i am having MTNL's TRI B connection for internet but internet signal not proper please check the connection.

hello, this is my second mail in reguard to that the service of internet which MTNL is giveing to us has some issue, in connection, internet do not get connected, most of the time so kindly go through it and do the need full.

pallavi

Hi,
I have been using the MTNL internet since a month and found that the internet flaquate many times, I took the plan of 256Kbps and getting the speed of 120Kbps only and called 1504 several times but no response. and I have called about this problem but there is no response from MTNL. my number is 22943067.
I think MTNL is not taking its customers seriously.

Regards
jogender

hi
my internet not working last three weeks i hav registered several times complaints bt they didnt listen
area manager mr aksharma never given any response abt my complaint nevre recive my call plz my no is[protected] i m facing lots of prob plz give me response my mob no is [protected]

MTNL — speed problem and network always downl

i dont get my full speed ... i pay them for 265kb/s but my speed only come 15-20kb/s .. this is a big cheat and they dont listen to us also...

server problem and slow speed

server problem and slow speed

seraver problem

hi
my internet not working last three weeks i hav registered several times complaints bt they didnt listen
i m facing lots of prob plz give me response, i m a aircel prepaid user and i use the sim for internet.

internet not working properly

may i got the internet plan 320 kbs & My Tel. No.[protected]
but checking Speedo meter is not
Proper speed
Please Check My Speed

[protected]

MTNL — BAD MANAGEMENT

Actually MTNL is a state owned telecom which operates under the policy of " Whether i work i or not my salary is sure " which is why complaints are hardly ever attended to. I complained to MTNL help line, customer care.. kept calling them daily. Until now it hasn't been resolved, they keep telling one and the same thing.My Internet is not working, phone calls breaking up. I want to think MTNL suffers structural management problems. Maybe i made a mistake subscribing to MTNL in the first place.

Broadband line not working

My MTNL broadband line is not working . I have made several complaints, but still no action

my garuda internet wll no[protected] is very slow customer care does not repair this problem so garuda internet is very bad.

i am very unhappy with the service of FWT (gardua 300 unlimited). every 3 to 4 minute the signal is break down therefore i cannot download any study material and software from the any website. i am very disappointed with the FWT connection . the internet speed not more than 6 to 7 kbps. please provide me good speed so that i donot interupt during the work. this is my very humble request to you please solve my problem as soon as possible.

i m unhappy with DATA CARD OF MTNL INTERNET. i m using it from 2 months..very bad service..

i am very unhappy with the service of FWT (gardua 300 unlimited). every 3 to 4 minute the signal is break down therefore i cannot download any study material and software from the any website. i am very disappointed with the FWT connection . the internet speed not more than 6 to 7 kbps. please provide me good speed so that i donot interupt during the work. this is my very humble request to you please solve my problem as soon as possible

i am very unhappy with the service of tri band. every 3 to 4 minute the signal is break down therefore i cannot download any study material and software from the any website. i am very disappointed with the connection . the internet speed not more than8 to 9kbps. please provide me good speed so that i donot interupt during the work. this is my very humble request to you please solve my problem as soon as possible
ph 22116011

garuda internet is very bad.

very bad

I am a customer of MTNL broadband Internet and have been using it from last few months. From 11th January 2008, my Internet is not working. As i was not been able to put a complaint on saturday & sunday, i filed a complaint on monday, on the phone numbers provided to me.(Complaint no.[protected], for your ref.) with a reply that i will be heard in next 24 hrs,i would like to inform you that i never heard from those people after that.

I have been talking to a man regularly on this matter daily and he keeps on telling me," today i will definietle send a lineman to check things" but that lineman also never came to check. (ph. no's[protected],[protected],these were the numbers where i spoke with this man. And sometimes twice-thrice a day.
I kept on postponing urgent work of mine day after day, that what if lineman came when i am not at home. But i was such a fool to waste my time thinking that they will send somebody.
Finally on Satuday (19th January) i took number of some head person of the region, with a hope that he will understand my problem and will help me out. The person (MR CHOPRA) satisfied me over the phone that it will be done in hours. Its already 3 days after that and its not done till yet. Now, from morning i am trying Mr Chopra's mobile number, but either he's not picking or attending my call.

I am paying a monthly rental of Rs 399/- for internet connection. Please tell me why are they charging a monthly rental if they cannot help their customers.
I am a working professional and have taken broadband internet connection because i need to do my official work at home also, but i am not being able to do my work.

I am really pissed off now by the, Behaviour..Poor services...lack of customer relation capabilities...of the MTNL people, and have contacted you.

Hoping to get a positive reply and action from your side now, keeping in mind that you can surely provide justice, after when i feel cheated by them.


(A fool aka customer of MTNL boradband Internet)

Dear Sir,

We have your Internet connection on this Number[protected] but we don't satisfy, we would like knowing your new high-speed Internet plain.

1. Broadband is not functional for more than a onth at the residence of Brigadier Sunit Kumar, DACIDS (ORSAT), HQ Inteegrated Defence Staff, address of the officer as under :-
P76 A
Shankar Vihar
Delhi Cant
2. The fault has been earlier reported telephonically on number of times. The basic problem is non reciept of the signal in the hous, may be a booster is needed to enhance the signal strenght as a permanent solution.
3. Request urgent action to remedy the problem.

I am using dolphin connetion. I paid dolphin bill of month Jan and Feb 2008 through Cheque No. 961297 on 27/MAR/2008. Also It was deducted from my account to DOLPHIN as usual. But this amount is again deducted to DOLPHIN through ECS in the next month. I asked customer care hundreds number of time but nothing happened. I faxed passbook entry to MTNL officials number of times but nothing happened. I also e-mailed it to MTNL officials but nothing happened. Each time they say that this record does not exists with them. My bank persons says that they has debited the amount to DOLPHIN and the has nothig more to do with this regard.

What can I do next? I can not go to MTNL office physically as I am very busy these days.

If nothig happened in this regard, I has to disconnect my self from DOLPHIN service.

Respected Sirs,
I am the residence of Kandivli West, Mumbai 67.
I have applied for a election card by filling a manual form no 6 & have submited at the place informed in Jan 2008. I am having the acknowledgement receipt. But I have not received the letter for the photo session. I went at the place where the photo session are conducted they informed me that your name is not in our system.
After that I have applied it Online and my application no is: A[protected]. While submitting the form online there was a message that you will receive a mail from our side in 24 hours.
But till now, its more than 72hours I have not received any mail.
I request you to let me know is my name added to the system or not. Full Name: Shashank Rajesh Mehta.

Hi,
I am a fool customer of MTNL Delhi braudband, I applied MTNL braudband before some days.
The connection never work properly, It always disconnected after few minute and not connecting during the long time.
I am getting a good speed and connected status on welcome page but when I browse the net it shows the page can not displayed.

I called to their customer care lot of time and feel that they are the head and we are just low level of people. They never speak in a polite way, told that we can not do anything if you want mailing you can.
Their customer care has a very poor attitude. Always said that today i will definietle send a lineman to check things" or sometime when I called them they disconnect their call after saying hello.

The complain No. 41601214 has reset by 7 times by 249 seat number.

But nobody providing the solution. I think MTNL should stopped their services.

i am a fool customer of MTNL Delhi Garuda, I applied MTNL Garuda before some days.
The connection never work properly, It always disconnected after few hour and not connecting during the long time.
I am getting a good speed and connected status on welcome page but when I browse the net it shows the page can not displayed.it is not providing suitable speed
kindly take an immediate action against this problem otherwise one idel coustomer

Sir/Madam,
I am mtnl's customer for almost 25 years now and 4 years back i took the broadband connection wich initially had awesome services but then as and by time elapsed the condition started to ruin my mind as i get no service at all :-(. i have registered complaints unlimited number of times, people from mtnl do come at times to solve my worries but then within few days back to the problem of NO CONNECTIVITY and yet paying my bills every month without any possible usage. Alas!!
I request you to show your concerns and take some sincere actions to get me my young good connectivity back. my whole day's work get stuck.
tel number: [protected]
Thanks
your agreived customer

mtnl broadband internet — speed of internet

hi
i m devender,
i m using mtnl broadband for my internet surfing
it works better but some times not every time.
it disconnet automatically on every use for few miutes
it always reply
request time is out
reply the destination is unreachable

i[censored] solve my these problem please solve it

bye

I have been facing worst broadband services of MTNL on my telephone number 25212152 since last two months. Even after repetitive complaints, no action has been initiated from MTNL department.

A month back a guy on phone designated as SDO of the area assured me that a lineman would inspect and rectify the problem in a day or two but it has been a month and since then nobody has taken an initiative in this regard.

Please stop using MTNL broadband services. This is the worst experience you can have. Private providers is a much better option eventhough they charge a little but atleast provide you quick service if anything goes wrong.

Thanks Friends and Hell with MTNL

I have been facing worst broadband services of MTNL on my telephone number [protected] since last two months. Even after repetitive complaints, no action has been initiated from MTNL department.

A month back a guy on phone designated as SDO of the area assured me that a lineman would inspect and rectify the problem in a day or two but it has been a month and since then nobody has taken an initiative in this regard.

Please stop using MTNL broadband services. This is the worst experience you can have. Private providers is a much better option eventhough they charge a little but atleast provide you quick service if anything goes wrong.

Thanks Friends and Hell with MTNL

ADSL Box or so called router has been defective since the installation. All the lights do not show. Today one person came from your office and attempted to handle my complaint, but tells me that I have to go to MTNL myself to get the box replaced, Mr Redkar Business office has promised me categorically that he would assit me all things since I am a senior citizen with serious arthritis. Mr Shishant tells me that I have to do it myself. Would look after my complaint reg Shafiq who took Rs 500 from me on 28 8 08 to get things done.
Please look after the matter and deliver my router after 4th Dec as I am proceeding to Gujarat tomorrow morning till the 3rd.
Thanking you
Dr Sarla Ganatra

MTNL Broadband — mtnl brodband conaction is dad

i have taken mtnl brodband but i am not satisfied with the service.i have made so many calls to customer care but there is no response from the company side.

my phone number is [protected].

the internet connection gets disconnected during the shortintervals please rectifi.
Rahul bishnoi.

MTNL Trainband is good but the People who is working with it they are not compatible or not willing to support. What ever is reason but bad service from there side. This may the government employee don't care for the customer which is normal rutting for any Government employee.

They know that the whole system is like them only. no one will take the responsibility

I had the very bad experience with them

Is any body there to listen to our complaints.. Its been 1 month that iam getting a problem in my line .. We onbly get a response that our person will come and check.. from first day till today nobdy has turned up.
]Do u have any solution or we have to contact the head of MTNL.

MTNL — Internet/mobile connectivity

I am Y P Singh and my landline/mobile number is 22593147/[protected]. I have complaint about my internet before 25 days and also inform area SDO- Mr Prem as well as Mr Srivastava. Till date no ones attend my complaint.

In regards mobile signal in GLB enclave we are facing lots of problems. Infect there is no signal inside of house. Can some one solve my problem?

MTNL — BroadBand Internet Connectivity

Dear Sir/ Madam,

I have been regularly complaining at your help desk number i.e 1504 regarding the connectivity issues that I face in my area i.e. Ghatkopar (e), Near Odeon Cinema, Mumbai 400075.

They ask me to call the MTNL offices (GM and AGM offices) and provide me with the numbers[protected]/[protected] to the same. However all they say is that we are facing a lot of issues today so we don't know when we'll solve yours.

The ADSL light on my triband modem goes off every alternate day and even if the internet is working the net speed is very slow. There are times when the complaints have remained open for over a period of 15 days.

Can you kindly look into this and let me know what is they way around this.

Thank you.

MTNL broadband Services — Internet not yet connected

Sir,

I had applied for internet connection around last week of June and accordingly on 1st week of July telephone set and a modem was placed in the house, thereafter they asked me to upgrade the system. After upgradtion they did not come to connect the internet till date. I have also given complaint to MTNL and the complaint was Registered vide docket No 47507 on 13/15 July 2009 and by then even the telephone set became dead and complaint was lodged in 198 and complaint No given 1207. It is really pathetic that the mtnl being one of the premier organisation is not doing their job.

An early action is requested.

Regards
Haresh Sharma

MTNL Broadband — internet speed

to,
Consumer Cort
respected sir,
i have taken a Mb p/sec plane but he give me only approx 440 & 450 and downloading speed is 50-60kbps so kindly i said to you that please complain against to mtnl that please increase my speed i already complain on this no.1504 he give me complain number but i forgot that
please sir help me...

NO ONE LISTEN IN MTNL

MY NET HAS NOT BEEN COMING SINCE 1 MONTH

AND WHENEVER I COMPLAINT THEY SAY THEY WILL REPAIR IT WITHI 24HR AND NO ONE COME! ! !

YOU ALL ARE ADVISED DONT GET MTNL

MTNL SERVICE IS SUCKS! ! !

INSTALLATION OF NEW MODAM ONLY

My Contact no. is [protected] & (1) mtnl doesn't provide new modem of broadband in respect of landline no . 22324326. they provide only secondhand modem.

call details of this no 9869712463

please the call details of this no [protected] from last 6month incoming andoutgoing myemail id [protected]@prathameshdevices.com

Date : February 12, 2008, 2008.

To,
Mahanagar Telephone Nigam Limited,
Mumbai. ( GARUDA ).


RE : Pre Bill statement before using Garuda

Respected Sir / Madam,

I had registered a complain with your department on 28th January 2008. It was regarding my bill which I was charged before using GARUDA HAND SET. I received the first bill on 3rd January 2008 , where as I didn’t had a handset at that given point. I received the handset on 8th January 2008. I was told that the amount would get reverse in the next bill cycle , but it was added instead of it. Sir / Madam is this the practice of telecommunication giant to charge the customer before using the phone ? I had to pay Rs.87.00. Please do explain me why shall I pay the said amount before using the phone. This is a case where some one in your department is putting down the name of MTNL. Which please note. Yesterday ( 11th February 2008 ) I received another bill from Garuda stating that I had to pay previous balance of Rs. 87.00. + 160 monthly charges from 1st Jan to 31st Jan 2008. So total I have to pay is 248.00 ? In spite of many calls to the BKC nothing happen It seems no one is bothered but here I’m as it is my hard earn money and I cant give any one just like that for what services I haven’t used , I think I’m right in thinking that.When I received the phone on 8th January 2008 why shall I pay for 7 days which I haven’t used? Its my hard earn money. Please check the account in your department that who is fooling around.

My Number : 20326748
My First Bill Invoice No. FINV[protected]
My Second Bill Invoice No. FINV[protected]

Thanking You

Yours truly,


Mahendrakumar Nemchand Shah

C.C : Consumer Cell Mumbai.

Date : February 12, 2008, 2008.

To,
Mahanagar Telephone Nigam Limited,
Mumbai. ( GARUDA ).


RE : Pre Bill statement before using Garuda

Respected Sir / Madam,

I had registered a complain with your department on 28th January 2008. It was regarding my bill which I was charged before using GARUDA HAND SET. I received the first bill on 3rd January 2008 , where as I didn’t had a handset at that given point. I received the handset on 8th January 2008. I was told that the amount would get reverse in the next bill cycle , but it was added instead of it. Sir / Madam is this the practice of telecommunication giant to charge the customer before using the phone ? I had to pay Rs.87.00. Please do explain me why shall I pay the said amount before using the phone. This is a case where some one in your department is putting down the name of MTNL. Which please note. Yesterday ( 11th February 2008 ) I received another bill from Garuda stating that I had to pay previous balance of Rs. 87.00. + 160 monthly charges from 1st Jan to 31st Jan 2008. So total I have to pay is 248.00 ? In spite of many calls to the BKC nothing happen It seems no one is bothered but here I’m as it is my hard earn money and I cant give any one just like that for what services I haven’t used , I think I’m right in thinking that.When I received the phone on 8th January 2008 why shall I pay for 7 days which I haven’t used? Its my hard earn money. Please check the account in your department that who is fooling around.

My Number : 20326748
My First Bill Invoice No. FINV[protected]
My Second Bill Invoice No. FINV[protected]

Thanking You

Yours truly,


Mahendrakumar Nemchand Shah

C.C : Consumer Cell Mumbai.

my net never open an orkut sites n QTV web? plz check n solve rhis problem.i'll survive till one month.

Garuda Mobile is useless & that section of MTNL should be dissolved so that no one could be harrassed. This is nothing but the mental, physical & monetary harrassment caused by Garuda.

From
Dinesh

Hi
my name is vipin jain. i live in shastri nagar.my full address block-L,House no 188 ,Patli Gali,Shastri nagar Near Nag Mandir Delhi 110052

I have Locked the call every time regarding landline Phone but your department do not takeing any action and last two month my lanline number struck and landline number is not working.due to the landline we are facing more problem

My landline number is[protected]

Please take action immgeately

Thanks & Regard

Vipin Jain

Landline not working since April 14th 2008. gave a complaint on 15th April 2008. Given docket No 3870 but no action has been taken inspite of ringing up the Shimpoli Exchange & speaking to the officer in charge. The Phone is still dead Pl look into the matter

To
General Manager
Garuda Services
MTNL
Delhi

Respected Sir,

Sub ; Payment of July 2007 bill of garuda not adjusted till date.

I have a garuda mobile 20262954. Bill of July 2007 i made payment in cash vide Receipt No. : A2702 dated 18/8/2007
amounting Rs. 247/- in Dareeba Post Office. I made complaint
no. 54473. I talked with related person, they told me why you deposited the money in post office the payment will come automatically within 2 or 3 months. but now 9 months has
gone no action has been taken so far nor payment has come in my account. I am very much surprised in this tough competition how you survive.

please look into the matter and adjust as soon as possible.

thanking you

yours truly

ajay kumar jain
mobile 20262954

mtnl garuda mobile — july 2007 bill not adjusted till date

I have mobile no 20262954. bill of july 2007 i deposited in
dareeba post office on[protected] vide r no 2702. but this bill
not adjusted till date[protected]. several complaint has been made but not action has been taken so far.


your truly

ajay kumar jain

plz change my garuda fw phone because his usless
his charger not working & his keys.
[protected]

mtnl garuda cdma service — unnecessery harrassment

Sir,
my garuda number was[protected] which is disconnected from last several months due to non payment of those bills except one for which the service is not provided to me. First time my phone was disconnect when i was not paid the bill because no bill was received to me and when i complained to customercare, he/she replied that first I should pay the bill with penalty then the phone will connected. I objected that it was not my fault as i had not received bill with in the time limit which is duty of company becaused it is a post paid service so that why i should pay penalty which was not much in amount but it was unfair and fault of company. I requested that i will pay only actual amount but he/she refused. Since than my phone is de-activated continously even after my repeated request. But now from last 3/4 months i have received bills of huge amount and for that service which is not used by me. Company neither sattle the my complaint nor finally disconnect the phone. it is requested that either the company sattle my matter or completed disconnect my phone service.
send reply me on email or informed on [protected].

i am unable to connect internet in vista

I have paid the bill of a garuda mobile, but the authories are sending the new bill with the addition amoumt of previous bill .my phone no. is 20290311.

20131621 garuda no(cdma internet data card) bill never received yet after so many complaints...address is accurate...help...

dear sir
i have a garuda conaction last onre month i using a internet but internet spped is block no find any web site i did many compiant at phone by C.M.D of mtnl AND mr.jain G.M and mr.bhargav so many compliant number i have 102667 date 3-4 2009 and[protected] date 8-4 2009 and 10288 date 2-4 2009 but no action on this compliant the spped as same as same please take some action as soon as possible i living in 3374-b durga block jain nager karala near sector 22 rohini this area is no any make sanchor hot please make the sanchr hot in sector-3 rohini please benefiial for us please take some
thank u
suresh tiwari
20467938

ya

Hi All
I am Sumit Kumar. I applied for the Garuda services in April 2008. I was given a handset with the assurance that if any problem the handset is in warranty of one year. when I first encountered problem, it was september 2008, and afterwards it never became fully functional. My days started with complaining to the call centers and ended with the comment. "The call centre is not responsible you go to sanchar Haat." Whenever I got time I went to Sanchar Haat, as I was not working there to be in Sanchar HAat daily. They said the set is good and working and who told me that it is out of order. The question whose responsibility is to repair the cell took 15 days. I was also using 299/- unlimited internet access plan of Garuda. 15 days means I had lost my 150 rupees without any service. The phone was never repaired, and I was scolded by the call centre persons for making calls and warned to go to anywhere I can go against them. Lastly I decided to discontinue with the service.
I also had another number on my name being used at my Home. When this set started malfunctioning, call centre people started saying u better throw the set in the drain.
1- i want to ask why MTNL is maintaining call centres to tell its customer base that they should not use MTNL services. If So then Please MTNL officers you do not need pay so much for this little problem. I suggest you to end your services and let other network owners provide the service. Why under the umbrella of Govt protection, you people are befooling the public. Shut down your call centres which are of no use and shut down your services which would be left of no use without call centre facilities. TRAI would not allow u to continue without having grievance redressal cell.
2- It is 12.5.2009 when I was grossly misbehaved by the call centre respondent and was again suggested to discontinue the service????????????
3- I want to know what is your modus-operandi behind maintaining such a nonsense system. Not every one can approach customer court and the higher authorities. I would suggest you people make a survey of the average life span of a new connection. It would be eye opening for you. It can not be more than 5 months. Your services are running because BSNL is maintaing the quality throughout India, and Delhi receiving approximately 50000 immigrants daily from the far corners of the country, and these innocent people blindly go for your services. And it is this influx which can provide you an ever stretching customer base. Also have a survey of average educational qualification of your customer base. They are mainly daily wage laborers almost illiterate not knowing even the number of your call centre.
4-There are thousands other problems with you people, and I am surprised that in such a cut-throat competitive market, how you people are maintaining yourself. I will provide thousands of other suggestion how to raise the annual turnover without being dishonest.
My respective two numbers are
20305255 discontinued when it became migraine
20305245 in the row to be discontinued. It has stated becoming migraine.

For you MTNL people "JAGO MTNL JAGO OR DELHI SE BHAGO"

I agree to the above complaint 100%, as i am also using the MTNL Garun internet 300 plan, every now and then it disconnects and does not work at all, on contacting the customer care, they always reply that server is down .Plz do something

Dear Sir,

I own a Garuda FW Landline phone number[protected]. Our MTNL is Najafgarh New Delhi 110043. I have been using the Garuda internet services under the plan 299 unlimited since more than 2 months now. From the beginning of the service till date, the internet service has remained unreliable and has never given proper speeds of even a dialup connection of 28.8 KBPS.
I am very tired by this garuda service. I hope you understoodmy problem.

Yours faithfully.
Phool Singh
Address: 134 Malikpur Block Najafgarh, New Delhi-110073

Mumbai MTNL - Garuda — Charging Problem

I am having two Garuda Phones but inspite of chaging battery gets empty after talking for 5/10 minutes so whenever I have to talk to someone I have to keep charging those phones.

I am very surprised with MTNL Garuda internet speed. MTNL should have to compensate for such service and wasting our precious time.

Prashant Kumar Gupta

garuda fw telephone — telephone not working

my t n . is 22923392 .i changed telephone many time but they always give worst then my instrument .today they gave me another one but that is also not working properly .what should i do ?

Hello My Dear Friend,

Garuda is a best International service provider for me, It is very lower rental and provide best service, I love to Garuda Internet Service. I have tried many Internet Service Company but who talk in Garuda nor any more, I am very greatful of Garuda. I think that donation give to garuda in future. I best wishes to Garuda that Always bright in the Globe.

Subcriber of Garuda
Phool Singh Dagar

MTNL hai to Sahi Hai yah bat Bilkul Sahi Hai

i am alos agree
my garuda net is not working properly scince 7-8 month.any boby including SDO, customer care and other is not responce properly and still have i problem.any body in sanchar haat do not help for my proble.
i report- to many -complains to MTNL but lastly i am upset.

lastly i am looking for other ISP.

i want to say that all of you MTNL is one of worst company in delhi and MTNL employee is one of the worst and lower garde man in india which is always intension to "JIS THALI SE KHANA MILTA HAI USEME HI HOLE KARTE RAHNA HAI"

its too bad for our countary.plase somthing do.please.anshu kuamr.

my mobile no. [protected]