Maharashtra State Road Transport Corporation [Msrtc] — not able to cancel msrtc e ticket booked as guest. later login with same email.

Not able to cancel msrtc e ticket booked as guest. Ticket detail and screenshot pasted below. Please help to cancel and refund.
Msrtc call center and email no response inspite spending much time reaching out. It's very pathetic. Please stop making fool to people.

Tk. No.35189248;manasi kulka;miraj-swargate, pu;11/11/18;ss;22:15;sangli-swargate, at22:15;id-;f:1+h:2+c:0=t:3;s:30, 34, 35;rs1005+conchg
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Shivshahi bus Satara to Mumbai central 22.30 bus was not clean and someone omitted on seat that also not clean

I am traveling from swargate to thane, and my coach has no spring. Today 8 November 2018, 8 am bus. Seat just falls back while i am seating. Please resolve the issue as early as possible.

Thank you.
Reservations was done. Conductor provided wrong information and we missed our bus

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    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
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    Pune Station, Pune, India - 411001
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