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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in
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Updated: Nov 28, 2025
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Bad 😕 It seems that Maharashtra State Road Transport Corporation [MSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints page 61

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A
Abhidnya kulkarni
from Pune, Maharashtra
Nov 11, 2018
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Not able to cancel msrtc e ticket booked as guest. Ticket detail and screenshot pasted below. Please help to cancel and refund.
Msrtc call center and email no response inspite spending much time reaching out. It's very pathetic. Please stop making fool to people.

Tk. No.35189248;manasi kulka;miraj-swargate, pu;11/11/18;ss;22:15;sangli-swargate, at22:15;id-;f:1+h:2+c:0=t:3;s:30, 34, 35;rs1005+conchg
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Shivshahi bus Satara to Mumbai central 22.30 bus was not clean and someone omitted on seat that also not clean

not able to cancel msrtc e ticket booked as guest. later login with same email. - Comment #3268033 - Image #0
not able to cancel msrtc e ticket booked as guest. later login with same email. - Comment #3268033 - Image #1
not able to cancel msrtc e ticket booked as guest. later login with same email. - Comment #3268033 - Image #2
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I am traveling from swargate to thane, and my coach has no spring. Today 8 November 2018, 8 am bus. Seat just falls back while i am seating. Please resolve the issue as early as possible.

Thank you.
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Reservations was done. Conductor provided wrong information and we missed our bus
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    V
    Vaijinath Funde
    from Pune, Maharashtra
    Nov 11, 2018
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    Address: Ahmednagar, Maharashtra, 414102

    I am vaijinath funde frequently travelling from pathardi to pune and other station also, but every time facing same problem bus departure scheduled is very poor and not on time, in enquiry answer is"bus is not ready, it will take time"
    So i request you to take further action this matter and inform depo manager for time schedule for bus departure to avoid traveller inconvenience.
    Vaijinath funde
    [protected]
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      K
      Kajal Bothra
      from Bhusawal, Maharashtra
      Nov 11, 2018
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      Nashik pune shivshahi bus travelling on 11 november 2018, bus has no curtains available. Not clean. Bus has an dirty odour. Not hygienic at all. Bus seats have food garbage on it. What is the use of such bus when there is no proper service and charging such a cost. Serious actions should be taken. Refund our money and provide satisfactory service. Or else the issue will be tweeted.
      +3 photos
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        A
        Anirudh Shinde
        from Aurangabad, Maharashtra
        Nov 11, 2018
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        I had enquired for the reservation tickets for shivshahi from hingoli to aurangabad in hingoli-pune bus which i was denied at hingoli bus stop saying tickets are provided only in the bus and that there is no prior reservation system available. Later when i entered the bus i was zapped to know that there are reservations available for all shivshahi buses. Also when spoken about this to the ticket checker he royally ignored the complaint and did not pay any heed to this.. Please look into the said complaint as it causes major inconvenience to the passengers.
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          N
          Nilbtech
          from Visnagar, Gujarat
          Nov 10, 2018
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          Address: Latur, Maharashtra, 413512
          Website: MSRTC

          Ticket from: latur to pune
          Date: 10-nov-18
          Ticket no: 35276668
          Seat no: 40, 41
          We have booked the online reservation of shivshahi bus from latur to pune dated 10-nov-18 at 22:20 hrs. We booked the seat no. 40 & 41 as they were showing at the very front (Screenshot is attached) however the seats at the time of actual journey, was at the back. The staff available at bus stand was useless as they were trying to convince me to adjust at the back. It is very regretting that even after booking the tickets well in advance, we had to compromise sitting at the back since we did not have any other option available. We need a strong justification from msrtc about this pathetic service.
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            A
            Aniket Rhatwade
            from Pune, Maharashtra
            Nov 10, 2018
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            Address: Nashik, Maharashtra, 422001

            We book tickets for jurney on date 7/11/18 at time 00:30 from pune swargate to kolhapur. But instead of shivshahi they provide us green colour local bus. But taking a charges of shivshahi. And the staff of swargate is very useless. The behavior of staff is not good, they talk loudly and they act like a irresponsible person. Specially mr. Shaikh and some one sitting in inqurey room (He dont knw how to speak marthi) the use less staff in swargate.
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              S
              sushil disale
              from Akola, Maharashtra
              Nov 10, 2018
              Resolved
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              Resolved

              Address: Beed, Maharashtra, 431517
              Website: public.msrtcors.com/ticket_booking/index.php

              1) booking date:- 10/11/18
              Date of journey:- 11/11/18
              Bus service point:- ganagkhed
              Boarding point:- ambajogai
              Departure point:- chandan nagar
              Time of departure from origin:- 18:45
              Transaction id:- cicagkdc4c2reg
              On same date, i have done another booking.
              2)
              Booking date:- 10/11/18
              Date of journey:- 11/11/18
              Bus service point:- ambajogai
              Boarding point:- ambajogai
              Departure point:- shivaji nagar
              Service end point:- vallabh nagar
              Time of departure from origin:- 20:45
              Transaction id:- igaesvaif4

              Kindly refund my money asap.
              Dec 25, 2018
              Complaint marked as Resolved 
              Money got refunded on 13 th & 14th Nov. for the tickets. Thanks for the valuable support.
              Nov 29, 2018
              Updated by sushil disale               Kindly refund money.
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                T
                tech help with Shakur Sayyad
                from Pune, Maharashtra
                Nov 10, 2018
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                Address: 423601

                When i start the travel from kopargaon i was asked in enquiry office the mh 14 bt 3797 bus number was will go to shirur. When i was take a ticket at that time conductor was told the bus not goes to shirur. I was travel with my family and bags. So how to travel in msrtc buses.
                Each an every bus goes to shirur in diwali festivel. I was also came from there.
                So please help me and give a good service for us.

                Thanx
                Nov 10, 2018
                Updated by tech help with Shakur Sayyad                 What is the status of my compalaint.
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                  V
                  [email protected]
                  from Bhubaneshwar, Odisha
                  Nov 10, 2018
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                  Address: Aurangabad, Maharashtra, 431009
                  Website: Msrtc

                  We have done booking online from msrtc website for ordinary bus paied extra amount more than ticket online to get seat while travel.

                  But msrtc department is has no clue about our reservation and on top of it they are saying there is no bus we got time 8.45 am to board the bus.

                  They are coming with weard reason bus got cancelled and asked to board some other bus and no seat provided asking us to stand we have some other commitments.

                  Illegally they taken other passenger in the seat where someone have booked the seat.

                  And we are suffering due to this managment.

                  How can msrtc can be so careless, they have no clue about solution while taking the money they take easily and while service they say check yourself.

                  I need justice to this situation.
                  Kindly take my voice forward.
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                    G
                    gopal khatke
                    from Mumbai, Maharashtra
                    Nov 10, 2018
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                    Omerga to latur or return buses are not following the schedule. Frequently it is observed that two buses with same destination are running back to back with first one crowded and next is empty.
                    Yesterday i was waiting for the bus to reach latur from killari. I was there from 7.55p. M. I was waiting there for more than one hour. And suddenly two buses with same name plate (Omerga to latur) were arrived. There were few senior citizens and a lady with babies waiting for the bus. It is really uncomfortable and unsafe to stand there at remote location. This is happening just because of the negligence of msrtc authorities and related staff. Please resolve it as early as possible.
                    Thank you
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                      P
                      Pravin A
                      from Pune, Maharashtra
                      Nov 9, 2018
                      Resolved
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                      Resolved

                      Address: 412412
                      Website: Santh Wadi Phata, Alephata, Pune - Nashik Hwy, Junnar, Maharashtra 412412

                      Gurudev Hotel is very costly hotel on Alephata sangamner road, And we are traveling in ST Bus. We have no reach people. And I request you ST Maha mandal need to decide Food/Snacks rates on hotel where is ST stops at least..
                      So please take necessary action and reply me if you really work for customer..

                      Advance thanks..

                      Pravin Andhale
                      [protected]
                      Nov 26, 2018
                      Complaint marked as Resolved 
                      My complaint still not resolved, why you marked complaint has resolved.. please explain how????
                      Nov 27, 2018
                      Updated by Pravin A                       Still I didn't get any response..
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                        K
                        Kalyani Warudkar
                        from Nashik, Maharashtra
                        Nov 9, 2018
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                        Dear team,

                        On date 05/11/2018, i have booked my ticket online on msrtc mobile reservation app (As guest).
                        Mob no -[protected]
                        Bus timing-10.00 in the morng
                        Way-nagpur to morshi
                        But bus not coming due to some tech problm (As per your station master mob no-[protected])
                        They are told me, they initiated cancelled request of my ticket nd refund will be refunded on my account dirctly but still now i have not received any refund in my account.. Request you to please help me on that otherwise i am going to logded complaint in consumer court.
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                          P
                          Pravin Damkondwar
                          from Rajampet, Telangana
                          Nov 9, 2018
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                          Address: 413517

                          As tickets are increased, try to maintain bus condition bit good, would won't expect very good or excellent.

                          Life on death situation, driver also driving bus like roller coaster. Too much sound from each and every corner of bus. Each and every screw in the bus is loosed, all windows are broken. I'm unable to type all details now, because bus is shaking like anything. I know nothing will be changed my complaint. No expectations from this complaint website.
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                            P
                            Prachi Sortur
                            from Mumbai, Maharashtra
                            Nov 8, 2018
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                            Website: MSRTC website

                            Hello,

                            I booked a ticket for pune to solapur shivshahi bus on 3rd november 2018 at 12:30pm. An amount of 520 rs was debited from my account but the ticket was not booked. The amount debited was also not reversed.
                            It's been 5 days we are trying to contact the numbers given on the msrtc website for complaint but they just answer the call and no one is responding from the other side.
                            This behavior is not at all appreciated also not tolerated. I request you to credit the money back and look into this issue.
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                            Hello,

                            I was booking ticket for omega to pune on 10/11/12.
                            While money got deducted from my bank account, ticket was not generated. I send an email to help desk team but did not receive any response from them. I contacted support team but nobody received call from other end.

                            account debited but ticket not booked - Comment #3266031 - Image #0
                            account debited but ticket not booked - Comment #3266031 - Image #1
                            account debited but ticket not booked - Comment #3266031 - Image #2
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                            Bad service
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                              S
                              Sourabh shukl
                              from Pune, Maharashtra
                              Nov 8, 2018
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                              Address: Nagpur, Maharashtra, 441104

                              Sir,
                              Most of the time buses from mauda to nagpur do not arrive mouda on time...
                              I. E. The bus which has to arrive on 06:30 am.

                              The same bus did arrived mauda on 07:23 am... The buses are directed from shivaji nagar, dist : bhandara...


                              No buses were available from mouda to nagpur till 7:23 am...
                              Sir, plzzzz resolve the issue as soon as possible...
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                                A
                                Afroz Sayyad
                                from Pune, Maharashtra
                                Nov 8, 2018
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                                Hello sir/ madam

                                My self sayyad afroz (M. E.) from ambajogai dist beed mh 431517.

                                My mother's native place is a village i. E. Borkhed taluka beed district beed mh.

                                Now my mother is 58 yrs old and she said to me for my native place there is a single bus from beed to kharda daily at 6 pm.

                                So my request to the management, plz arrange some more buses for this village.

                                This is only one bus to this village since 80 yrs.
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                                  M
                                  manojkulal
                                  from Mumbai, Maharashtra
                                  Nov 7, 2018
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                                  Address: Mumbai City, Maharashtra, 410206
                                  Website: msrtc.maharashtra.gov.in

                                  I performed the journey from panvel to alibag and back as per the following details :

                                  06.11.2018 - panvel to alibag - departure 0820 hrs - fare rs.110/-
                                  Ticket no.001503 - semi luxury bus

                                  06.11.2018 - alibag to panvel - departure 1310 hrs - fare rs.85/-
                                  Ticket no.027938 - semi luxury bus non stop

                                  The difference of excess amount is rs.25/- for same distance. The matter may be reconciled at appropriate level.
                                  +1 photos
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                                    T
                                    toshad
                                    from Sangli, Maharashtra
                                    Nov 6, 2018
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                                    Address: Pune, Maharashtra, 411051
                                    Website: public.msrtcors.com

                                    Namaskar!
                                    I was booking for shivajinagar to sakri ordinary bus for 8th of november 2018 which leaves from shivajinagar at 21.00hrs.

                                    While booking the seat nos. 21 & 22 i was redirected to the payment site through billdesk. Then i selected for upi payment option. The payment was debitted from my account for rs. 912.27. But when i awaited for the ticket to be shown on screen there was some error and the ticket was not been booked.

                                    Also no intimation from billdesk as well as from msrtc is received. But my money is debitted.

                                    I request you to please book the tickets against the payment received or do refund my money back to my account immediately.
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                                      Wison
                                      from Nashik, Maharashtra
                                      Nov 6, 2018
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                                      Address: Jalgaon, Maharashtra
                                      Website: www.msrtc.in

                                      I m complaining about the extreme shortage of buses from jalgaon to aurangabad via pahur...
                                      Passagers are suffering a lot due to this
                                      There are more than 4 to 5 buses standing on the platform which are going to dhule while there is no bus for pune and aurangabad for almost 1 hr. Most of the buses goes empty for dhule which accounts great loss to govt.
                                      I really request for proper attention into the matter and hope for the better organistion.
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                                        D
                                        Dingbabaji Sharma
                                        from Mumbai, Maharashtra
                                        Nov 6, 2018
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                                        wants to change boarding point but no help and phone number.

                                        Address: Raigad, Maharashtra, 410210

                                        I have booked my journey through shivsahi sleeper from mumbai central to parli bus time 19.30 pm by red bus. My pnr / ticket no. Is 35170391 and bus service no. 517326 dated 11/11/18 at red bus it shows boarding point till maitri park only. But at msrtc web site it shows boarding point from mumbai central to panvel. I am staying at kharghar. So, i wants to board from three star hotel, highway at kharghar navi mumbai. I called so many times...
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