MakeMyTrip India Complaints & Reviews

I was booking a rail ticket through MakeMyTrip. At payment gateway, the payment was successful, ₹1500 deducted from my account in favour of MakeMyTrip but MMT shows that session time out and no ticket was issued.
Also, when I tried to reach the customer care, the service is so pathetic that you just can’t reach the company. No phone number, no mobile number, they don’t even contact you.
Same happened with me twice so now my hard earned ₹3000 are stuck with this pathetic company.
I’m going to defame it. I’ll never recommend it to my knowns.

My money got deducted and Neither did I receive the ticket nor the refund. I’m unable to contact MMT, such poor customer service. My ₹3000 is stuck and they have no platform where customers can reach them. Such pathetic service. I’m going to defame the company on every social media platform.

Reference No.[protected]: Refund Application submitted to airline for booking Id: NF[protected].
We booked air india flight tickets through Makemytrip from udaipur to delhi and then delhi to Chandigarh for 1st august. Flights were cancelled by air india and its almost one and half month Makemytrip is not returning my money of INR 11131.

I have booked the air ticket from Make My Trip website.
PNR-H5KN1 and MMT booking reference: NN[protected] date of booking 08/07/2021, and date of travel 07/08/2021.

Till know there is no reply from both of the party MMT and Air India.

Please help me to get the refund ASAP.

My husband and I are running a homestay in Darjeeling, India. We have never listed it on Make My Trip. Some individual who we do not know named Rajesh has listed our property as his on Make My Trip. He is taking bookings. Someone contacted us today about it and we have no idea how long this listing has been up since we do not use Make My Trip. Please help us take down this fraudulent listing for Cozy Q Homestay in Darjeeling. We are currently only on two websites and this is not one of them. He has put incorrect info and he has stolen some of our photos and put some of his on there as well which have nothing to do with the property. Please help. I cannot get through to anyone at Make my Trip

I booked a train ticket on 3 Sep 2021 through MMT, the page showed transaction had failed but on my gpay app it shows transaction was successful and amount has been debited so I had to pay again for the same kindly assist how to get the refund

I had booked Go first flight through Makemytrip.
Flight details : PNR no: O9DWTJ
Flight No: G8-452

User details:
Name: Shubham Randive

Flight was cancellled by Go First and refund was sent to makemytrip. Makemy trip portal shows that refund has been processed and credited to wallet, but I dont see any money in wallet.( screenshot added)

I booked a Turkish Airlines flight to Berlin from Mumbai on Make my Trip for 22nd Sep and 24th Sep (booking ID reference NN[protected] and NN[protected]
I called Make my Trip for cancellation on sunday and this should have happened automatically. However, they havent done this yet and are yet to initiate the process with Turkish airlines. I confirmed with Turkish airlines and they said that they havent received any request from MMT.
the amount of refund is close to Rs. 270, 000. MMT is also saying that they will not pay my convenience fees back though I have not cancelled this trip. Your help is required in assisting me with this refund.
Also, their call center person refused to connect me to their manager and said that it is not in his authority to transfer to his manager. I think this is akin to bad treatment and has led to tremendous mental stress and pressure.
My email id is [protected]@yahoo.com
mobile - [protected]

I booked a domestic flight from Coimbatore to Mumbai using my debit card, the amount was debited from my bank but after a couple of minutes the session timed out and i couldn't find my booking in my trips. I tried to reach customer support but everything is an automated response. I probably wouldn't book anymore using MakeMyTrip if there isn't any real customer support. I would suggest anyone booking flights directly contact the airlines.

HI
Im am not able to contact and I'm not able to change the date also, I'm trying to cal several times but its not connected, seriously im very disappointing your services, I will not suggest any one, I need to change my flight date and time, so can you please cal me back.

I booked my ticket on 01/09/2021 for a flight from Bhubaneswar to Bangalore. In the process of booking, twice amount got deducted. Post deduction, I have been trying at all numbers and online chat support, however, there no option to address said issue.

This the PNR No. for my travel RI9M6S and I have attached transaction details.

I have made payment of rs 13961 from my axis bank, internet banking i hve talked to customer support of acis bank they have provided me payment reference id. But the book failed from mmt

Hi,
My self Dr Bhanu Prakash Kandluri and my wife Dr Bhavana . We booked our honeymoon trip with MMT to Maldives, while confirming the booking we got clear assurance from MMT representative regarding Covid 19 grounds like covid 19 positive and lockdowns absolutely we can change dates by paying only airfare changes (in fact I delayed the payment for 2 days, to get assurance for non covid reasons also like any trauma, fracture or family emergencies ) now they are talking contrary
I have clear chat records also which am attaching to this mail * later they saying not assured
Unfortunately me and my wife got positive for covid antigen test, in fact we both are Doctors, we booked our bus tickets, cabs, return tickets.
Now the representative from MMT saying we are not responsible for that we will try to get whatever possible but can’t guarantee any refund (allegedly saying only 12 days before refund possible )

But as per travel guidelines we need get covid reports of less than 72hours only, how can we predict covid reports 12 days prior ?
It is absolutely contrary to the commitment given to me
I never expected these things from such a reputed MMT, being doctors how can we travel to somewhere after getting positive .
How many lives it will affect if we travel

Kindly look into it and do needful

Thanks and regards

I have been using HDFC credit card services for past few years, My current credit card number is [protected]
Few month back I have updated my credit card. And my old credit card ends with 4221.
I have booked the air ticket through using my previous hdfc credit card. On 25th september 2020. Due to corono, From March 2020 to May 2020, all the flight had been cancelled and i have got my refund amount to make my trip wallet. I have made the request of changing the wallet amount to original payment method on 22 January 2021. But still I didn't receieve the amount to my credit card.
Below is the message I received from make my trip, when i enquired about the refund:
As checked we have already processed 178+7594 inr already and the ARN numbers are [protected] / ONUS CREDIT EMI Please check with your bank if you have not received .please share your bank statement with us so that we can assist you further .
Kindly do the needful as soon as possible.

Hello

I had booked a round trip ticket from the Makemytrip website on 30.08.21 to Delhi from Kolkata and vice versa. The flight I had made the payment was- Kolkata - Delhi (T3), Sunday, Sep 05, 21 • 14:15 - 16:50. Indigo flight 6E 6574 • A320 and Delhi (T3) - Kolkata, Friday, Sep 10, 21 • 07:20 - 09:35. Indigo Flight 6E 6573 • A320.The payment of INR 14, 392 has been deducted from the ICICI card ending with xxxx6484...

I have applied for transfer of balance in my wallet of Rs.4598 on 5.8.2021. My wallet balance shows it has been transferred to my bank account however on checking with bank i haven't received the refund. No customer care numbers are working.

My airline cancelled by flight on Dec-25, 2019. I have been trying to get my refund for past 2 years. I contacted my airline, and it was confirmed the refund was credited to Travel agent, which is Makemytrip. But Makemytip didn't reply to either of my mail or call. My booking id: NF[protected] and my PNR number: PNR#T93T2G.
Please contact my registered mobile number.

Here is my booking details:
NN[protected]
PHONE [protected]
It was an international flight from Mumbai to Johannesburg and it was canceled within date of refunds.
Makemytrip neither doing refund nor they are responding to my mail. I need my refund.

I had booked an Indigo return flight from my parents through makemytrip for 8196/-. Airline has cancelled the return flight and agreed for full refund. But makemytrip refunded only Rs 5236/-.

Airline has confirmed refund of Rs 7340/- but Makemytrip is trying to still the remaining amount including the MMT convenience fee of Rs 960/-. I have been trying to reach out to them through phone calls for over a week but the phone is conveniently disconnected. There is no option to raise my grievance.

This seems to be a well thought of fraudulent practice of Makemytrip to earn profit by stealing refund amount. It is stupidity to book through makemytrip, always better to book through the airline or hotels directly.

For my trip from Del-Hyd for flight date Sept 12, 2021, i paid an amount of Rs.5, 813 usking mobikwik wallet. Order was successful but the ticket did not get generated.
Mobikwik Order No. WMBK[protected]