MakeMyTrip India Complaints & Reviews

The amount of 15, 010 has been deducted from the account without any flight ticket. There is no medium anywhere to contact for refund. The payment details rceived in SMS are as follows:

Thx for INB txn of Rs.15010 frm A/c X0698 to MyBiz Make... Ref#IGAKFAKGH1 on 06Jan21.

I want my refunded money back as soon as possible. Worst customer service by service company.

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H

hathwal07

from Ahmedabad, Gujarat

Jan 14, 2021

Same thing happened with me sir. INB transaction failed and there's no way to contact them.

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Address: Gurgaon (Head Office) MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B. DLF Cyber City, DLF Phase 2. Sector 25, Gurugram, Haryana 122002, India

I had booked flight tickets for international travel worth 64421

PNR K4LN3S, Booking ID NN[protected] booked on 23 Dec 2019

MMT refunded 32919 on June 16 2020 for the booking made through air asia (screenshot attached) and further 27296 on 29th Dec 2020 for booking made through go air deducting 4206/- towards convenience fees since this is a covid related cancellation with the flights being cancelled by the airlines it should be a 100% refund

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Hi mmt,

I m still waiting for my refund amount to be updated in mmt wallet or bank account. Though I have received sms stating it has been credited in wallet however the amount never came in my mmt wallet. Have been trying to reach u guys but sadly not getting help from anywhere

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I cancelled the ticket before 10 days of the journey date i.e., Dec 13th 2020. Attached screenshot has the details of the refund amount I am supposed to receive which is Rs:11193

Haven't received any refund and no option to raise the complaint.

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Not been able to use to the credit shell nor have received the amount. have tried calling the help desk number but there is no response. No doubt make my trip has the worst customer care service, no wonder you all just steal people's money. Bloody fraud, i have to book tickets for my parent's as there is an medical emergency but sadly make my trip has all decided to not steal my money.

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I am a long term customer of Makemytrip and had booked the following tickets(for travel during the COVID lockdown). The details of the booking have been removed from my account as well, but i have saved the e ticket and invoice for the same. The refund for the tickets have not been processed until now.

a) Booking ID: NF[protected]- INR 17, 928 has not been refunded.

b) Booking ID: NF[protected]- INR 10042 has not been refunded.

c) Booking ID: NF[protected] -INR 6798 has not been refunded.

I got several messages saying that the refund has been initiated and will reflect in My wallet account or my bank account, but it has not been credited to either of these.

The customer care number is not working and there is no customer support email provided for raising such issues. This shows the pathetic customer support provided by a popular online booking company-Makemytrip.

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I tried to book a ticket from Hyderabad to banglore on 30/12/2020 and the transaction failed but the money got deducted from my account and the automated system on make my trip said I will recieve the refund in 5working days and it never happened.I have been trying to contact them but their automated services never really allow me to reach their representatives.No email id nothing.

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Hi, my money was deducted 2 times while booking a ticket on 30th December 2020. Please refund my 7130 rupees.

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I booked my ticket through makemytrip transaction number is Booking ID NF[protected]. they have not sent me invoice bill of ticket fare. As I am trying to contact their customer care they always we can not do anything. I am still struggling for my bill as I have to claim that bill but due to their poor customer response I am losing 9031 rs.

Devashish
[protected]

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Address: Kachiguda, Telangana

I'm unable to use 'Credit Shell' amount for a booking done through MakeMyTrip on the Spicejet airlines.

The flight date was April 7, 2020.
Booking ID : NF[protected]
PNR No : YE637Q

But the flight was canceled due to COVID19. eTicket is attached.

I opted for the 'credit shell' option. Spicejet is showing the refund amount (Rs 19384) on their site.

But when I'm trying to book a flight from the Spicejet site availing the 'credit shell', it's asking me to contact the source of booking (MakeMyTrip).

I have been reaching makemytrip customer care through call and email without any result. I'm extremely frustrated with the makemytrip response.

I will make sure not use MakeMyTrip for any of my future trip if this issue is not resolved ASAP.

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Jan 6, 2021

Complaint marked as Resolved

I could reach out to the MakeMyTrip customer care support. The representative spoke to the airlines (Spicejet). Eventually, a confirmed ticket was booked by the airlines using the Credit Shell amount.

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K

Keshang Dolma

from Delhi, Delhi

Jan 11, 2021

I'm unable to use 'Credit Shell' amount for a booking done through MakeMyTrip on the Spicejet airlines.

The flight date was[protected]
Booking ID : NF[protected]
PNR No : XITW8R-8G-657 and 658

But the flight was canceled due to COVID19. eTicket is attached.

I opted for the 'credit shell' option. Spicejet is showing the refund amount (Rs 20223) on their site.

But when I'm trying to book a flight from the Spicejet site availing the 'credit shell', it's asking me to contact the source of booking (MakeMyTrip).

I have been trying to re-book the ticket through Makemytrip but it won't book at all. Also, reached the makemytrip customer care through call and email without any result. I'm extremely frustrated with the makemytrip response.

I will make sure not use MakeMyTrip for any of my future trip if this issue is not resolved ASAP.

Unable to avail refund of - Comment #3786619 - Image #0

Unable to avail refund of - Comment #3786619 - Image #1

Unable to avail refund of - Comment #3786619 - Image #2

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Address: [email protected]

I had a flight booking on 15th Of April in the name of my wife and children.
The flight was cancelled due to covid lockdown hence I would like a refund for the same as directed by the Govt.
I was trying to raise a claim in the website but it seems to be not working.
Flight Details as below.
Make my trip booking ID: NF[protected]
PNR : Z9NDC
E Ticket Nos:
098-[protected] - Mrs. Paromita Ghosh
098-[protected] - Rudraksh Ghosh
098-[protected] - Malishka Ghosh
098-[protected] - Aanaya Ghosh

Air India - AI 776 (Bengaluru to Kolkata)
Date : 15th April 2020.

Presently I am trying to rebook an Air India Flight using this booking ID however i am unable to find details of this booking in Makemytrip.

I want MMT take MMT to the court as this has turned out to be quite distressing.

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Hi, I am mahima. I have booked intrn.flight in MMT and due to lockdown it’s cancelled. So I requested to transfer amount from MMT wallet to my account and it’s shown as instant transfer on 29th of Dec 2020 . But amount has not credited yet to my account. Please help to transfer.
[protected]@gmail.com

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Hello I booked a hotel in MakeMyTrip and I paid around 10k but after reaching the hotel I came to know that the hotel is not even worth for 2k but MakeMyTrip has sold me to 10k and I complained regarding the same and MakeMyTrip is not even responding to my queries and I want MakeMyTrip to refund my money back.

Kindly contact me [protected]

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Address: Gurgoan

I have been following up with Make my trip customer service team for my refund of Rs 3652/- which was supposed to get reflected in my wallet account, however the same has not reflected since last 1 month.
As per Make my trip i have their Premium customer under MMT black membership. cant understand what is taking so long for a company to process refund....

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I had canceled my flight from Delhi to Port Blair 24hrs prior to departure on 19th August 2020.
Full refund was assured and not received yet by MMT.

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Hi
This to inform you that I had applied for a bank transfer through upi id for the cancelled flight which was refunded to my MMT account. But till date I didn’t get my money to the bank account through upi id. MMT had sent me a link on my mobile number to fill the details of my flight but the link is also invalid. Kindly look into the matter.
Thank you!

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Regarding my booking for - NF[protected],
I cancelled tickets for Mrs Chitra Mehra, and during cancellation it was showing I will get a refund of Rs 2800 approx.
I raised complain on email, and I got reply on 12 December that I will get refund in 1 week.
But still no refund is being provided.
Also I tried to contact your customer care and Myra service many times, but now proper response.
And I got reply that you do not complains on mail anymore.

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Jan 12, 2021

Updated by Tripti Mehra Hello, Any update from MMT team?

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T

Tripti Mehra

from Powai, Maharashtra

Jan 12, 2021

Hello, Any update on this from MMT tram?

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Dear sir,

On 1st jan 2021 1 was trying to make a booking in the name of S venkateswar rao. by card charged rs 4899 but no booking is made . again i tried and booked for rs 5055. and booking id is NF[protected].
Request you to let me know the refund status of Rs 4899.

thank you and regards
shaji yacob

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My app shows that the refund request is processed but still haven't received the amount in bank. It has been more than 2 weeks now! I have been trying since March '20 to get the amount.

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Jan 23, 2021

Complaint marked as Resolved

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Address: GURUGAON ,HARYANA

Website: www.makemytrip.com

Booking id nf[protected]
RA number: [protected], [protected], [protected]

I booked on 16/feb2020 for flight AI-510 ex cok-maa pnr #y53vy fr which i had paid rs.5779/ which was canceled due to covid. I hv been making numerous emails /msgs in twitter and fm and suprisingly, they inform me that it will take 365 days which is march 2021 .
This is unaccepatble. Pls immedtly cnfm my refund status

regds
nirmal

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MakeMyTrip India Complaints & Reviews

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MakeMyTrip India reviews & complaints page 158

regarding failed transaction

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Refund issued for flight tickets

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Refund of air booking

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did not receive refund for cancelled ticket booked in mmt

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Not been able to use to the credit shell nor have received the refund

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cancellation refund not received from makemytrip

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Flight booking-hyd-bangalore round trip

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Money deducted 2 times

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not getting invoice bill

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Unable to avail refund of

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Flight Booking OR cancellation PNR- Z9NDC

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Refund amount not credited to account

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Charged me high and gave me a worst hotel

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Refund Issue-Hitesh chhabra

No refund initiated since 3 months

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flight bali refund

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Return on flight cancelation

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card charged but, no booking is made

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Refund to bank

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Still Awaiting refund for cancelation of my ticket for april 2020

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