MakeMyTrip India Complaints & Reviews

I tried to book four round trip tickets on MakeMyTrip. Even though Rs. 48, 617 was deducted, the booking process was not completed. I DIDN'T RECEIVE tickets. Several attempts to contact customer care executive from MakeMyTrip failed.
Transaction ID:[protected]...

I had booked the tkt through your travel agent Mr. Navi Hussain he had booked the flight to BOM -LHR, LHR - SFO . i had asked him before booking are the pax travelling on tourist visa to USA he said yes on that basis tkt was booked . then after somedays due to new covid strain in the UK . i had once again called and asked him is there any other rules that Pax can't travel due to new strain anything like that he told no such rules you can travel on tourist visa . then today i was denied boarding they are not allowing tourist visas through UK and Europe sectors . i was not informed . i want my refund back . As i had not travel today by the airline .

I booked a ticket for to and from Singapore through make my trip for 18th April 2020 Flight through GoAir. Due to lockdown, flight got cancelled and airline did not give any option to go for cancellation at that time. They told that I can re-book for same sector within a year. Now when i called them, they allowed me to claim full refund and told that amount will be refunded to travel agency. Now I am not able to contact Make my trip through any way as its not showing any booking from my account. Its chatbot is saying that there is no such booking existing and customer care no also is not talking as they claim to have no such booking from my registered booking. I am not sure what shall i do, there is no call back option nor support ticket option

I have booked a to and fro (twoway) ticket from Hyderabad to Kochi and back on 31.12.19 for travel on 14.04.21 and back on 21.04.21 from MMTRIP web site. Due to kovid 19 all flights cancelled and airlines were not operating any flights during april19 and I was not able to travel.As per MMTRIP advise I have directly contacted the airlines and INDIGO airlines has cancelled ticket and given full amount of Rs.3210/- to MMTRIP.MMTRIP has inturn given me a refund of Rs.2291/- only on 10.07.20. GOAIR has agreed refund on 02.01.21after cancelling ticket and has refunded Rs.2746/- to MMTRIP.
However MMTRIP has not refunded to me the money and even after many trials to contact/mails sent MMTRIP was not able to connect/contact and unable to even contact in any manner.
Booking E TICKET Number of GO AIR is BFY6HB and MMTRIP BOOKING ID is NF[protected]( eticket no.of INDIGO AIRLINE was RK7F9T) both tickets booking ID is only one.(Tax invoice No [protected] dated 31.12.2019).Please kindly refund me Rs.2746/- as sent by GOAIR Airlines.
Name R.SANKARA VARRIOR([protected]@yahoo.co.in)

Mumbai - Istanbul flight : PNR GKHEGT
I had Rs. 9600 approx in credit shell balance which is suddenly changed to 0 as soon as I tried to make a booking

Credit shells issued by Indigo for flights booked through MMT which were subsequently cancelled and the credit shell balance is not visible on MMT

PNR YHVZXF - Rs. 7930
PNR LPQM4E - Rs. 11206

I am not able to utilise either of these credit shells for my bookings. There is no customer care number to reach out to and this is extremely agitating.

EGift card for Rs.23000/- was issued by MMT with 1 Year validity as a refund for cancellation of international holiday trip by MMT due to COVID situation. However, the corresponding PIN has not been issued/ informed. In the T&C instructions have been given to contact the seller. But all access communication lines are closed to contact MMT on the issue. They are sending customer care link that does not have any information or process for escalating...

I cancelled a passenger out of 3 of indigo. Indigo has refunded the amount to MMT but MMT has not refunded to me. Even not providing optionin the app. PNR details attached. Pls resolve

I had a flight booking for Bangalore pune done with MakeMyTrip with booking id NF[protected]

Due to COVID situation the flight was cancelled and MakeMyTrip initiated the refund. I got an email confirming that the booking has been cancelled and the money has been credited to the MakeMyTrip account wallet.

The email was dated dec 9th. However despite a month having lapsed, the refund amount of Rs 4724 has not been credited.

Customer care is redirecting to chatbot and chatbot is saying your money is refunded. Not a single customer executive to talk to. This is defrauding the customer.

I am Shaila Anjum, I had booked a flight from MMT for 6th March, 2020 (Booking ID: NN[protected]. Airline did not accept my Check-IN at IGI Airport informing as my destination country did not allow international visitors due to coronavirus outbreak. Instantly, I called MMT's customer support team and notified them. Since then, I have been following up with MMT and they didn't initiate my refund, Its been 10 months till now and I am unable to get my refund.

Booking ID: NF[protected] i didnt receive the tax invoice and i have to claim this amount . not able to contact customer care
it will be the last time i go through this site for any ticket booking

I booked a round trip from delhi to goa and the amount ( Rs 9749 ) was deducted twice from my account . please help me initiate refund of the extra amnount as i am not able to connect to thier customer suppourt .

Booking ID - NF[protected]

MakeMyTrip Booking Id: NN[protected]
I had booked tickets from Mumbai to Amsterdam on Emirates Airlines for 24th April 2020. Due to the pandemic, they had issued me another ticket for 16th November 2020. Since the flight was not operational, I cancelled this ticket and raised a refund request. I got a message from MakeMyTrip on 20th November 2020 that your refund has been processed and will reflect in my bank account in 4 working days. I have still not received any refund. MakeMyTrip's customer care is non-functional since March 2020 citing the pandemic. I have been calling their customer care every 2 days, but no one comes on the call and only an automated message runs there.
The booking on the app or the website does not provide any option to contact the airline or the agent.
MakeMyTrip has been delaying the refund which they would have already received from the airline.
I want a speedy resolution in this matter.
Regards,
Sagar Kanetkar

My refund against Booking ID NN[protected] was reviewed successfully on 3th January '20 and it was mentioned that my refund will get processed by 31th Dec'20. However it hasn't yet been processed to my account and even after numerous follow up am not getting any revert back from your end. Kindly resolve the issue.

As i had booked a flight from 15th April from Delhi to Bangalore due to covid 19 the flight is got cancelled but still waiting for refund

I cancelled my ticket from Indore to Bangalore because of Covid-19 and received my refund in my wallet but when I initiated the transfer from my wallet to my bank account, I did not receive the money in my registered bank account and my wallet balance changed to 0.

My Booking Id:-NF[protected]

Kindly help

Hi, it's been more than 3 weeks since I got sms saying cancelled flight refund has been processed with approval code number. But no amount is reflecting in my account.
In order to get more details i have tried calling and send several emails to customer service but it's of no use .
Kindly let me know how should I contact the customer service or any relevant mail id of make my trip company.

Dear Sir,

Subject booking was cancelled due to Covid lock down. Cancellation amount of Rs.5562/-was credited to my vallet with MMT. Since I was in urgent need of money, I had requested for refund of this amount to my credit card. But now this amount is neither available in my vallet with MMT nor credited to my credit card account.

I have taken up this matter with ICICI bank and they told such refund is not yet received.

Hence request to arrange for refund of this amount immediately. I have been following up with MMT for last 2 months.

Please revert / do the needful.

Thanks and regards,

V. Joseph Chelladurai.
cell.: [protected]
e-mail : [protected]@gmail.com

I want to book a fresh flight ticket using my credit voucher of amount INR 4114 against the MMT booking ID: NF[protected]. But getting no option in MMT site or app. Please resolve this issue.

I had booked a Spicejet flight in March 2020 (PNR: UBIVVM), which was canceled due to lockdown. I received a credit shell from Spicejet, but MakeMyTrip has put more restrictions on it than are allowed from the DGCA guidelines.
Moreover, there is no provision of talking to a real person through their customer support which makes it even more frustrating.
The DGCA guidelines mention that "they (travel agent/company) shall provide credit shell, equal to the amount of fare ..on any route of (their) choice or the passenger can transfer the credit shell to any person including the travel agent through whom he/she has booked the ticket and the airlines shall honor such a transfer".
MakeMyTrip, however, only allows booking the flight with the same passengers. It doesn't even allow to book if only one of the passengers booked originally wants to travel. This is against the prescribed guidelines.