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Updated: Mar 9, 2026
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MakeMyTrip India reviews & complaints page 161

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T
thenonamegame
from Delhi, Delhi
Dec 31, 2020
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I've booked an hotel on make my trip and the money was debited but after the transaction was done it was showing any booked status I waited for a long time but there wasn't any change. Then I contacted all the customer care numbers I got my hands on the all india customer care, Gurgaon head office, delhi, I'm from Hyderabad so banjara hills, Kondapur, Dilsukhnagar but there was no response on the main toll free number the computer was asking me to press "1" for a query about existing booking but when I did it said there was no booking on this number and my call was disconnected. Please help me to get my money back or get the booking done to the specific hotel on which I used makemytrip for booking
MakeMyTrip India customer support has been notified about the posted complaint.
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    sathva srinath
    Dec 30, 2020
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    My flight booked through makemytrip was not operational due to Covid19. I made a cancellation with the airline and applied to process refund through makemytrip. The airlines has confirmed that the refund has been credited to the agent. On the MMT App, it shows that the refund should reflect in my account between 4th and 7th Dec 2020. I have not yet received the refund and have no option through the App or website to address the issue.
    MakeMyTrip India customer support has been notified about the posted complaint.
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      V
      Vasavan MD
      Dec 30, 2020
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      I have booked a ticket through Make my Trip from CCJ to SHJ Booking ID :NN[protected].
      I was not able to travel due to covid 19 and have cancelled the ticket. As per Airlines the ticket was cancelled on 10th April 2020 and refunded to travel agent (make my trip) till date i did not get the refund.As per Make My trip a credit voucher is been issued but i have not received any credit voucher or any option in my MMT account to book another flight. I tried contacting MMT through email and telephone but not getting any support or response .
      MakeMyTrip India customer support has been notified about the posted complaint.
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        A
        Abhishek_arni
        from Delhi, Delhi
        Dec 30, 2020
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        I was booking a hotel in Mandarmani (Aqua Marina Drive Inn) via make my trip and paid Rs. 5129. The payment was deducted but I didn't receive any booking acknowledgement from MMT.
        MakeMyTrip India customer support has been notified about the posted complaint.
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        The following information was used for the transaction:

        Contact number: [protected]
        Email: [protected]@gmail.com
        Bank used: State Bank of India
        Reply
        Please find the SBI bank statement.
        Reply
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          V
          vn Bass
          Dec 30, 2020
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          Letme know why I didn't get a credit cell option or refund amount .
          I had called spicejet customer care about what is my problem in pnr JCR56D that why i didn't get a credit cell option, they have informed me about the above issue as we can't give an answer for your requirement because you have booked a ticket to make my trip apps . So you must ask for your problem to make my trip. But make my trip customer care call hasn't connected and also i have tried more times but no response . Kindly solve my problem. I need credit cell option or refund amount . Spicejet has been given till only 31march2021.

          Herewith i have attached flight ticket and also flight has been cancelled by spicejet mail.

          Thanks,
          VN.Bhaskar nagarajan.
          MakeMyTrip India customer support has been notified about the posted complaint.
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            N
            Nirmala Ratchagar
            Dec 30, 2020
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            Address: CHENNAI

            I booked my flights from Chennai to goa on 4th April which got canceled due, to lockdown, I want to reschedule your flight ticket but it says cannot find flights. for any dates. at least let me know when the flights are available.I have been trying for the past week.
            I need to plan my trip in January, the rates of the flight are increasing. Please help me
            MakeMyTrip India customer support has been notified about the posted complaint.
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              H
              Hemant_Jain
              from Powai, Maharashtra
              Dec 30, 2020
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              Resolved

              My refund against Booking ID NF[protected] was reviewed successfully on 13th Dec'20 and it was mentioned that my refund will get processed by 18th Dec'20. However it hasn't yet been processed to my account and even after numerous follow up am not getting any revert back from your end. Kindly resolve the issue.
              Jan 1, 2021
              Complaint marked as Resolved 
              After i raised the complaint of this platform, Make my trip has initiated the refund and provided me with the refund reference number (same got updated in my bookings on their app) and in 4 working days I got my money refunded.
              MakeMyTrip India customer support has been notified about the posted complaint.
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                V
                vis65434
                Dec 30, 2020
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                I have refund my cash from my wallet that was credit by flight cancellation to my bank account it was supposed to be credited in my bank account within 29 dec but still it is not credited and there is no any proper customer care services to serve me properly. Plz help
                MakeMyTrip India customer support has been notified about the posted complaint.
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                  R
                  Ramsundar Balasubramanian
                  Dec 29, 2020
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                  Address: THANE
                  Website: www.makemytrip.com

                  Dear Sir/ Madam

                  I am Ramsundar Balasubramanian from Mumbai
                  I booked a bus from thane to shirdi for 2nd jan 2021, today through MAKEMYTRIP
                  And the issue is my amount got debited while paying online (paid through SBI NET BANKING) and it shows payment status failed and no confirmation of bus booking from your side?

                  FOLLOWING ARE THE DETAILS:

                  REFERENCE NO:
                  [protected]IGAKDOSJE0

                  AMOUNT:
                  433.94 (Got debited)

                  FROM THANE TO SHIRDI
                  SLEEPER AC BUS ON 2ND JAN 2021

                  Kindly check and make arrangements to refund this fee, so that I can book a new one

                  Regards
                  Ramsundar
                  [protected]/ [protected]
                  MakeMyTrip India customer support has been notified about the posted complaint.
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                    A
                    ashish2yz
                    from Delhi, Delhi
                    Dec 29, 2020
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                    Website: www.makemytrip.com

                    This has been more than one month after my flight got cancelled by Airlines and I updated this to "Make My Trip" . But I did not get any refund till now. Also I sent email, there is no response. I tried to contact but no luck.
                    Please check and process.

                    Booking ID
                    NF[protected]

                    Thanks
                    Ashish
                    MakeMyTrip India customer support has been notified about the posted complaint.
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                      R
                      RANJITH PH
                      Dec 29, 2020
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                      I tried to book flight ticket on 24 Dec 2020 for flight from Ahmedabad to Cochin and return for dates 10th & 28th Jan 2021 respectively. The amount of ₹27509 is debited from my account (INB/[protected]/MAKEMYTRIP INDIA PVT. LTD) and till date the ticket is not received.
                      MakeMyTrip India customer support has been notified about the posted complaint.
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                        S
                        shaheda meera
                        from Delhi, Delhi
                        Dec 29, 2020
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                        Booking id -NF[protected]
                        RRN num[protected]
                        Amount - 2650/-
                        Account num[protected]
                        IFSC - HDFC0002043

                        Booked a flight ticket from Chennai to vijayawada. That flight was cancelled due to operational issues by the Airlines. Make my trip was saying that, they refunded amount in july. If they refunded, why it's still not credited into my HDFC bank account.
                        MakeMyTrip India customer support has been notified about the posted complaint.
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                          R
                          ra_saravanan
                          Dec 29, 2020
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                          I have made refund request to my bank ( the original payment mode) on last 19th December 2020 from my make my trip wallet. As given dead line 24th December is over till my amount is not credited in my account. No customer support and not able to contact make my trip through any channels like email, calls, chats . The given number and chats are giving Only some recorded voice and recorded chats. The outcome is nothing. Also i have not such a unethical worst ... customer support in any of the customer service company in my life. The details and its email are attached for your reference.

                          My Make My Trip booking ID NN[protected]

                          Make My Trip REFUND APPROVAL CODE 001282
                          MakeMyTrip India customer support has been notified about the posted complaint.
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                            N
                            Nithish Kumar Sukumaran
                            Dec 29, 2020
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                            Address: Marthandam tamilnadu

                            I would like to inform u my name is NITHISH KUMAR i booked ticket Abudhabi to Trivandrum 7 may 2020 ..my id no NN[protected] and i cancel the ticket because of pandemic situations corona issue..still i not get my refund amount 17500 Rps . December first week i call ur customer service only lady info me Dec 27 2020 u will get amount..why she tell lie about my refund so iam kindly request u pls refund my money as soon as possible ..My contact number [protected]. Thanku
                            MakeMyTrip India customer support has been notified about the posted complaint.
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                              J
                              Joseph29
                              Dec 29, 2020
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                              With reference to my Eticket NF[protected], I would like to mentioned that I booked VISTARA Airlines ticket through MAKEMYTRIP on 12.01.200 for journey from Delhi to Mumbai on 16th May, 2020. But, due to Covid Lockdown, my flight was cancelled. As per VISTARA Airline refund has already done last month, but still I have not received refund from makemytrip. I humbly request to please help me in getting the refund at earliest possible time
                              MakeMyTrip India customer support has been notified about the posted complaint.
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                                N
                                Neeraj Kumarnk
                                Dec 28, 2020
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                                Hi
                                I have booked Sri Nidhi estate rooms on make my trip for the period of 25th dec to 27th dec. My hotel booking voucher number is NH[protected] has been canceled by hotel agent and they didn't allow me for check in and told me that refund will be given by makemytrip... from last 2 days I am trying to contact makemytrip but there is no way to allowing me to contact customer care. An agent, name chetan ([protected]) helped me to book in other resort but he vanished when I have asked gst bill for the amount I have paid to him. He is not picking my phone also. So I have lost a lot in this trap.
                                I have been using makemytrip from a long time but I have never been looted in this manner, kindly help me to get my hard earned money and punish the looters.
                                MakeMyTrip India customer support has been notified about the posted complaint.
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                                  A
                                  Abhinav Suthar
                                  Dec 28, 2020
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                                  Website: Make my trip

                                  I did a booking from Ahemdabad to Chennai (Round trip) on 7th March 2020 (Booking ID NF[protected]). As per COVID policy flight was canceled and I entitled to a refund. On 6th October I received mail from your side about instant money credited in my account. Still far no amount is credited to my account.
                                  Since one-year making a fool !!! No contact number??? No response?? Is this your way to serve people?
                                  MakeMyTrip India customer support has been notified about the posted complaint.
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                                    A
                                    Abhinav Suthar
                                    Dec 28, 2020
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                                    #makemytrip
                                    MakeMyTrip
                                    MakeMyTrip Refund
                                    I did a booking from Ahemdabad to Chennai (Round trip) on 7th March 2020 (Booking ID NF[protected]). As per COVID policy flight was canceled and I entitled to a refund. On 6th October I received mail from your side about instant money credited in my account. Still far no amount is credited to my account.
                                    Since one-year making a fool !!! No contact number??? No response?? Is this your way to serve people?
                                    MakeMyTrip India customer support has been notified about the posted complaint.
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                                      S
                                      [email protected]
                                      from Delhi, Delhi
                                      Dec 28, 2020
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                                      My family booked to and fro flights from Kochi to Delhi which got cancelled automatically due to covid 19 situation and MakeMyTrip has deducted Rs 3795 as MMT charges.

                                      Pl refund the same as cancellation is not done by me
                                      MakeMyTrip India customer support has been notified about the posted complaint.
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                                        A
                                        [email protected]
                                        Dec 28, 2020
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                                        I didn't receive the refunded amount yet even after many months. Air India express confirmed that they have already fully refunded on 15-oct-2020 to MMT(attached proof). But MMT not transferred to me and not responding to email, and can't connect IVR as I am not using the registered phone number. The customer agent says they can not connect to the respective department other than IVR. It seems fraudulent. I'm looking to file a case against them. Booking Id:NN[protected], NN[protected]; PNR (JZRNCE, WPRKRL). Always they respond by providing a robot chat support link which is useless.
                                        MakeMyTrip India customer support has been notified about the posted complaint.
                                        Jan 03, 2021
                                        Updated by [email protected]                                         Is there any update?
                                        View replies
                                        Is there anyway to know the status?
                                        Reply
                                        Helloo,
                                        Is this request still active??
                                        Reply
                                        I received refund
                                        Reply
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