MakeMyTrip India Complaints & Reviews

Hi,
This is regarding my Makemytrip flight booking NF[protected].
On 25th Nov'20 got an intimation from Indigo that they have cancelled the flights 6E-6175 for 4th Jan'21 from Mumbai to Mangalore and 6E-459 for 11th Jan'21 from Mangalore to Mumbai.

I got a confirmation from Indigo that the refund of Rs.22713/- has been processed and credited to MakeMyTrip and they provided the below reference nos. that confirm the amount being credited to MMT.

PNR: GJ9BFW[protected],[protected]
PNR: AN18FK[protected],[protected]

MakeMyTrip mobile app and website show that the amount has been refunded but, it still does not reflect on my Credit Card or Bank Statement.
I even locked a complaint with this, reference no. for which is[protected]. However the complaint was closed without any resolution.

I have been trying to reach MMT on their email ID, Customer Care nos. Twitter but there is no response.

Total amount yet to be refunded to me after deductions by MMT is Rs.18710/-

Kindly provide me a response as to why the amount has not been refunded till now and what is being done to address the issue.

Kamlesh

Booking Number: NF[protected]
Booking Number: NF[protected]

My Flight has been cancelled by Airline. I have contacted Air Asia customer care and asked for full refund and it has been approved.
However in your site you are charging MMT convenience charges, for the airline cancelled flight, why should I have to pay the MMT charges? Airline has cancelled it and you have to get it from Airline instead of the customer.

for my 3 tickets I am loosing more than 1000 rupees

My PNR no R54PGB, I have booked a flight from Delhi to Kolkata. I got a message and email from spicejet stating the flight is cancelled.

Email from Spicejet

"Dear Customer (PNR: R54PGB): Due to the Covid-19 travel restrictions, your SpiceJet flight SG 263 from Delhi-Kolkata dated 10-Nov-20 has been cancelled. We regret the inconvenience caused."

As the flight was cancelled by Spicejet and Make my trip I was supposed to receive a full amount of Rs.12, 795/- but Make my trip has refunded only Rs. 10, 319.67/- and writing a email that full amount refunded (Request id.[protected] and[protected]

Request you to refund my full amount as the flight was cancelled from your side. Hence as per the policy I am supposed to get my full refund.

Waiting for your prompt response.

After booking my international flight from Delhi to Canada, the MMT agent now is not reachable on the phone. All lines of the customer care are busy for the past two days. Despite of submitting an online request for change of date, there has been no communication from Makemytrip's end. I sent an email to my MMT agent 2 days back and there has ben no reply from his end too. It seems they are only interested in making money and not in supporting the customer. I am worried that I will have to bear unnecessary loss of time and money as Air Canada is also not able to support me for changing my flight dates.

The office I was in contact with is Gurgaon office. Rachit Mulpana is my agent's name.

I have booked a package with MMT for Kerala visit. I am facing the following issues in the booking-

1. Flight changes from MMT end/ service provider - Asking for Extra charges 6200/- (spoken to flight carrier no additional charge for rescheduling flights)

2. I have booked Jacuzzi suit for 2 days in Elixir hills Munnar - I have been told that Jacuzzi suit is booked now we can accommodate you in Deluxe Room. (Spoken to Elixir hotels, Jacuzzi room never booked in my name)

I applied for a date change of my flight from Delhi to Goa and paid 5084 Rs for the same. My request to change dates was rejected and I was told a refund will be initiated . There has been no update on this now and I have been trying to contact customer care but they dont answer, only automated messages. I have attached a copy if the email showing I applied for the date change

I have made a booking on MakeMyTrip and paid the amount by upi and cancelled on 28th Nov 2020.The amount of 965 should get reflected in my account within 2nd Dec 2020.It is still not reflected.
Can you please let me know when I will
Recieve that?

Order no.- NH[protected]

My flight was cancelled by Spicejet for PNR:-R8HW6S, Dubai to Mumbai 10th November'2020 flight, Spicejet mentioned a full refund was sent to Makemytrip, dated 28th October, 2020. I've been waiting for my refund amount since that period, I've been following with them on different mediums- email, call, Twitter, Facebook. But nothing fruitful. Kindly assist. Thank you.

I had a flight from Jaipur to Mumbai at 7th Dec2020 18.40 evening through Go Air which got changed to Early mrg 08.20
I tried several times but cannot connect to airline neither my make my trip is helpful...
I had travel all night long with my 1year old infant to board the flight

I have been chasing on the refund which is processed by Indigo to makemytrip on PNR AENPMF. it's been more then 2 months now and I still not received the refund. I have been contacting them through emails and they have even taken my bank account details to process the refund.

I needed to get a booking done for 10 adults and 1 infant for a trip. The transaction happened last Saturday with the sales rep (as I was directed to the sales team to get such booking done) and I am yet to be issued with tickets.

I had booked a ticket of four people for travelling in train from NJP to sealdah .But however I forgot my irctc password and the booking failed. Though my money had already been credited .it has been 1 week yet in haven't recieved my refund

I had booked tickets via makemytrip and had to cancel it eventually because of AirAsia's worst service. (They kept moving our tickets to connecting flights).

After sending huge mails to makemytrip they finally processed my refund. But It was not received by me.

The payment was done through UPI.
BOOKING ID: NF[protected]

BOM-DEL -- PNR -- O29CWJ
DEL-BOM --PNR -- P7HYVX

And the chatbots did not work either in solving my issue.

Due to covid-19 all airlines cancelled flights and refunded the amount. My PNR number is Q4U2FD ( MR. JANAK BASUMATARY).As per confirmation with airline amount is refunded but Make My Trip does not refunded the amount. The date of flight was 24/04/2020.
request you to help for releasing my amount.

Phone number: [protected]

I booked a flight before the pandemic. Due to the pandemic, the flight was canceled and I received a refund in my wallet. I have transferred my wallet money to the bank on 22nd Nov 2020 but I didn't receive it yet. I have tried many times to call customer care but there is no option to talk with the executive.

I want my money in the bank asap

My flight was cancel by airline . they return my money to MMT but they didn't gave mr money back to my account they are giving me credit vouher which is not useful for me because in future I would not travel to air so please refund my amount so I use it for another
my PNR C1E13L
PLEASE RETURN MY MONEY AS SOON AS POSSIBLE

I booked a flight before the pandemic. Due to the pandemic, the flight was canceled and I received a refund in my wallet. I have transferred my wallet money to the bank on 22nd Nov 2020 but I didn't receive it yet. I have tried many times to call customer care but there is no option to talk with the executive.

I had made two bookings for goa on being recommended a trip by a friend. Ms. Roja Patil of Makemytrip contacted me to offer me good packages. On 21st October, I made the payment partially. I made the full payment of 1.29L on 1st December, 2020. Paid extra for one cancelled passenger too which is against the cancellation policy. All proofs with me. My relationship manager was Selvi George. The next day I got a call from Rupini Raghu who said that the said hotel cannot be booked and offered me suggestions. I rejected the suggestions and gave her my suggestions to which she agreed. Resort rio was confirmed post the call. After a day, she said that also isn't possible. I am not getting any response from anyone. I have paid entire amount. What ### is this.

I have not received the refund for cancelled rail booking from your end.

I had booked my flights from Mumbai to Vancouver on 18th march 2020.But due to pandemic i had to cancel.I was given choice to keep open ticket or refund.I opted for open ticket.But also came to know airlines had refunded money.Its been 7 months i have not not got any response or support from make my trip.I want to rebook flight, but they dont have any contact number which i can reach too .My money and time both are wasted.I need to bring to this to notice to everyone.Either give my refund or book me a flight.