MakeMyTrip India Complaints & Reviews

I booked a flight before the pandemic. Due to the pandemic, the flight was canceled and I received a refund in my wallet. I have transferred my wallet money to the bank on 22nd Nov 2020 but I didn't receive it yet. I have tried many times to call customer care but there is no option to talk with the executive.

I had made two bookings for goa on being recommended a trip by a friend. Ms. Roja Patil of Makemytrip contacted me to offer me good packages. On 21st October, I made the payment partially. I made the full payment of 1.29L on 1st December, 2020. Paid extra for one cancelled passenger too which is against the cancellation policy. All proofs with me. My relationship manager was Selvi George. The next day I got a call from Rupini Raghu who said that the said hotel cannot be booked and offered me suggestions. I rejected the suggestions and gave her my suggestions to which she agreed. Resort rio was confirmed post the call. After a day, she said that also isn't possible. I am not getting any response from anyone. I have paid entire amount. What ### is this.

I have not received the refund for cancelled rail booking from your end.

I had booked my flights from Mumbai to Vancouver on 18th march 2020.But due to pandemic i had to cancel.I was given choice to keep open ticket or refund.I opted for open ticket.But also came to know airlines had refunded money.Its been 7 months i have not not got any response or support from make my trip.I want to rebook flight, but they dont have any contact number which i can reach too .My money and time both are wasted.I need to bring to this to notice to everyone.Either give my refund or book me a flight.

Hi
I have not received a refund of inr 5040/- in my makemytrip wallet when i modified the booking dates of my original booking ID NH[protected].

Please let me know by when i will receive my refund.
thanks

Hello, kindly help me with the best way to reach a customer service executive. I tried booking a flight with MMT (Make My Trip) on August 18th, however, MMT failed to send me a confirmation email or confirm my flight ticket in time. Due to urgency I booked tickets directly with Air India. Upon reaching out to MMT about their technical issue with my flight booking, they charged my credit card two days after they were supposed to book my flight.
I asked MMT to cancel and refund since I had another booking with Air India, and they agreed to do it. It has been 3 months and I haven't heard back about the status of my refund.
Moreover, Air India informed me that MMT cancelled my tickets, MMT did not even have the decency to inform me about the cancellation. My account shows that MMT completed the trip and none of the customer representatives have responded about the cancelled trip or refund. There is no direct contact number to talk to a representative. They have been extremely unprofessional and have made this a harrowing experience for me. Make My Trip failed to book my tickets on time, cancelled my tickets without informing me about it, refused to respond about my refund status. They are stealing from me and conveniently avoiding the situation.
Kindly advise on how to proceed with my refund of $1781 for booking number UN[protected].

With reference to my Eticket NF[protected], I would like to mentioned that I booked VISTARA Airlines ticket through MAKEMYTRIP on 12.01.200 for journey from Delhi to Mumbai on 16th May, 2020. But, due to Covid Lockdown, my flight was cancelled. As per VISTARA Airline refund has already done last month, but still I have not received refund from makemytrip. I humbly request to please help me in getting the refund at earliest possible time.

Regards
I booked Spice jet flight SG371(BOM - ATQ) for the date June 6th 2020 for my son Harnoor Singh Bedi. This flight was cancelled by spice jet as per Govt of Maharashtra advisory. Now as per orders of Honorable Supreme court of India, Full amount paid for booking has to be refunded. I raised refund for said booking, airline informed me by mail (dated 14/102020) that have initiated refund and asked me to contact travel agency (MMT) for further action. I sent mail and even tried to claim refund using MMT app but in vain.
Kindly do the needful for refund and oblige.
Thanks
Kulwinder Singh Bedi
[protected]@gmail.com
[protected]

My booking id is NF[protected].
Passenger name - Param Rathee
Flight - Delhi to aizawl
Date of flight - 5 August 2020
Flight cancelled from airlines ( AIR India)

Refund application is not submitted by mymaketrip.

No customer care response, no mail response.

Hi,
I have booked the round trip from Chennai to Varanasi. The travel was scheduled in Apr 2020. Due to pandemic all the flights were cancelled. The Indigo airline has provided 100% refund to the travel agent. But the MakeMyTrip is not refunding my money. On top of this they have deducted cancellation fees. I have tried several times to talk to their customer service agent. But nobody is answering my calls. My call was redirected to auto message. I request the government authorities to intervene and order the travel company to repay the 100% amount to the customers who’s travel canceled due to COVID-19. Thank you.

A refund of amount in excess of 10k is due following cancellation of flight due to COVID 19. MMT has not refunded they subject amout yet.

I have tried various ways to intimate MMT with regards to this refund but not received a single response.

Kindly see to it that the money is refunded immediately without any further delays.

Dear sir

I want to know where is my money lying

This is Ibrahim the month of November am booked 3 hotel booking through your internet banking most of the time am using your gateway but now I dont know this is bank mistake or MakeMy trip mistake .

Please make sure about the queries.

While making hotel booking through the MakeMyTrip website, my payment got confirmed through the payment gateway, yet the ticketing process did not get completed. A page was displayed saying that the 'payment failed". So, the payment had now been deducted from my account and there was no Booking reference no to show for it.

Transaction date 30 11 2020

Time 11:39 am.

Amount 3920/-

Payment mode internet banking

And again I did card payment it's worked but the amount deducted double time

I need my money back as soon as possible .

I had booked round way tickets Hyderabad to Delhi on Feb 2020 which was extended to feb 2021. Hyderabad to Delhi was cancelled by the airlines due to Covid restriction, post which I csncelled the Delhi to Hyderabad ticket . Both showed full refund and I received the credit receipt email from the Airlines.
However amount did not credit in my account. I asked bank and they said nothing is pending. I spoke to airlines and they informed me that Makemytrip should credit the amount to wallet and that I should speak to make my trip. There is no customer care number and I placed complaint through the makemytrip app and shared the receipts. But no response yet. This is not the right way to make customer run around for their money. Please help get my refund credited. PNR ZGV33C

My flight ticket booking Id : NF[protected].
Raipur to Chennai on 24/4/2020 was cancelled by airlines due to covid-19. Till date refund is not issued.

I had booked ticket for myself and my family to travel on 4th and return on 6th from Goa. Though while purchasing the ticket, I had not opted for cancellation of flights. At the time of booking on 18/11/2020, there was no notification from the State Government about travel to other states including Goa. However, after the booking was done, we got the notification that we need to quarantine ourselves for 14 days in case we visit states like Goa, Rajasthan, Delhi etc. Now, while cancelling the flight, I am getting no refund. I am giving this complaint 3 days prior to my travel. However, it is surprising that in this pandemic, the Airlines are asking Rs. 3000/- per passenger in case one wants to cancel the flight or Rs. 2500/- for shifting the dates. Further, Make my trip is charging separately for cancellation. In case we travel out of State, then we will have to be quarantine in that State and again in Maharashtra. In such a situation how a person can travel is my question. I want the full refund of my booking charges as it is no way going to cause any loss to the Airlines as well as Make my trip, if I cancel my flight. If I do not get full refund, I will have no other option but to go for legal recourse.
My Booking ID is NF[protected]

Flight was Cancelled by Airline
Booking id: NF[protected]
PNR : WNLLSA
My PNR is cancelled by the airline, Airline not deducted any cancellation penalty. I asked the airline about my refund . They already initiate a refund to MakeMyTrip and airline confirmed that agent received the money.
I still not received the refund from agent (MakeMyTrip) . its been 14 days now .
MakeMyTrip customer support is not helpful, they are not responding to mail also. I have received automated mail everytime that you can check the status in my trip section .

Please help me to get my refund .

Hi
I have booked a flight from MMT. I have got booking confirmation Booking Id: NF[protected]. The travel time on this Id is 18.40 hours and the boarding pass received is for 08.20 hours.

Due to this mismatch I am unable to take the flight as I had planned as per 18.40 hours and cannot make it for 08.20 hours.

Kindly issue me full refund as the error was made on your part.

Singapore Airlines cancelled the flight from Mumbai to Sydney round trip and refunded the amount to MMT wallet.
From MMT wallet i selected the money to be transferred to original payment mode(Credit card)

Few days later(28th Nov 2020) i received a message from Make my trip to update the details for refund to process on a link, but the link is not accessible.
I tried calling MMT customer care for updating required information but not getting any option to talk to executive, nor their chat bot useful for this kind of request.

Now MMT wallet is showing 0, and my account is also not credited with the refund money. So money looks lost.
Please help in contacting MMT to know the root cause why money is not yet credited to original payment method.

Booking ID: NN[protected]

I had booked a ticket on 27th Feb for my son's return ticket from UK through MakeMyTrip. The ticket was booked for Virgin - London to Delhi and Delhi to Bangalore by Vistara. Ticket was for 15th July 2020. and Return in Sept.

Ticket delivery address: Chandramouli.[protected]@gmail.com
Booking Id : IN1B[protected]
Total payable amount : INR 57, 683.00
Payment received : INR 57, 683.00

All flights were cancelled due to Covid and he could not come. Now flights are open and he wants to come from Dec break and I am trying to get a re-issue of the ticket through makemytrip (as instructed by Virgin) - now I have been trying their website - and I am unable to rebook on the website though the ticket is showing. On their App the ticket is shown as completed, but I am unable to manage that. So I have been calling their call center for the last 5 days and call center is refusing to take the rebooking. To manage the existing booking they are disconnecting in IVR by sending a link which goes to the app or website and does not work. For a new booking against credit against existing booking, they are saying we will transfer your call to respective department (tried 4 times) the call goes to IVR or drops in between while waiting for call transfer to happen. I am trying day in and day out and spend more than 12 hours in the entire process to no avail. Today also it did not go through the iVR itself.
Kindly help me to reach out to the right officials so I can get this rebooking done, The credit is available with virgin but it has to be booked through makemytrip as original booking was thru them. They just don't want to take up my case and rebook and making me go around in circles.

Booking ID: NL[protected].

Please find below mail, where Make My Trip agent agreed with me to have my booking price as 63, 594 but now charged with 67479. I have waited almost 15 working days now and there is no response and no support, but just asks me to wait.

She mentioned to book via her, so that I get ground support and 1:1 relationship manager, where I am getting none. I have booked for my friend online where he is getting proper support and his relationship manager is also in touch with him.

Attached all proofs screen prints and the price that is shown now in MMT page. Please do help and take necessary actions. The date is fast approaching and I think I have waited enough listening to Seema.

Regards,
Sanal Babu
+91-[protected].

On Monday, 16 November, 2020, 05:58:36 pm IST, Seema Jain wrote:

Hello sir,

As discussed, the final total cost of the below Kashmir package for 2 adults

On twin sharing basis will be 63, 594 only.

Regards

Seema jain