MakeMyTrip India Complaints & Reviews

I have completed one trip which was completed on 17th October 2022, but still in my MMTBLACK it shows as “PENDING” and as a result I have not received the cashback and the point has not added to my MMT BLACK.

Please check and resolve .

Registered email address : [protected]@qrc.com.qa and registered mobile number : +91 [protected]

This is very disappointing for me not receiving the reply from MMT of my previous complaint / email dated 07/01/2023 requesting to refund the amount of Rs. 614/- for booking of two seats of bus from Pune -Shivaji Nagar to Shirdi for 07/01/2023 vide PNEM0007535 and 45689053. We had waited more than two hrs but neither bus came nor we got any update then we explored other options.

Due to this we lost other connections of our journey and this caused to spoiled our trip. As the bus was cancelled we could not performed the journey. Kindly response and refund the full amount of Rs. 614/- immediately.

Thanks

Pradeep Kumar Bajaj
Mob. [protected]

PNR: [protected]Booking ID: NH[protected]

My name is anuj kumar. I'm staying in Australia, and due to some emergency, I had to travel to India. As it was last minute travel requirement, I was worried about my stay in Gurgaon, India. I booked a hotel via Make My Trip and got a confirmation email with a tax invoice. I paid the total amount along with Insurance. When I contacted the Hotel on my arrival time, they told me that they don't accept travel bookings via make my trip, and the booking charges they asked for were six times higher than what I had already paid during my booking. I immediately called the Make my Trip customer care number to resolve the issue. I spent almost one hour with the customer care executive who tried to confirm with the OYO team about the booking. Finally, he said the hotel phone number was unavailable so they couldn't ensure the same. After discussing with the OYO team, he offered me another hotel near the original booking. Again, I spent another 30 to 45 minutes getting confirmation of this booking. After a long time over the phone, the customer care executive mentioned that the hotel phone number was unavailable. I asked him to provide any other alternative. But he mentioned that they couldn't find any other hotel for me. So the only available option is to refund the money.

Why I'm so disappointed here-

I'm a diabetic and high BP patient. I spent the whole day without any room and talking to the customer care executive. I didn't check my BP when I was having a call with the Customer care executive. I suggest you should listen to these phone calls. He spoke like a recorded messenger (repeating the same sentence 15 to 20 times). He didn't understand the pain of a customer waiting for a room in an alarming winter.

And secondly, my refund amount is only the hotel booking amount. And what about the insurance charges that I paid? I didn't cancel the booking, and the Hotel cancelled this booking. Why should I bear the cost of the Insurance?

Finally, my email is about something other than the insurance refund but mainly about my mental and physical stress due to this mismanagement and lousy customer service. I will file a case for compensation for the psychological and physical stress I had to bear.

I also request improvement of the services.

Thanks
Anuj Kumar

Make My Trip claims to process my refund amount of Rs.1676 due train ticket cancellation.
However the money did not get credit to my PNB bank amount to which my UPI id is linked.

Name : Jyoti Prakash Dikshit
UPI Id : jyoti.[protected]@ybl
Contact No. [protected]
Email : [protected]@gmail.com

I cancelled my flight on 10th november and they showing me refund processs on 11th november and money will enter in my account around 7-15 days but its already pass more than 2 months and this disgusting people of make my trip dont answere me and saying to contact to another guy and not responsing my query. My rrn number[protected]
totally disappointed by them
amount 18.140 inr

traveller
pnr
e-ticket number
nishith gaglani
(cancelled)
5i63ru
228-[protected]

Dear Sir/Madam,
Reference to a cancelation of my ticket and refund, we informed your office as soon as we could. I fell down in Mumbai on the night of November 17th and next morning I went to my doctor, and it was discovered that I have fracture in his left knee and slight injury to right knee too, therefore under his doctor, s advice I and my companion Ashok Yogi could not travel from Mumbai to Ranchi and return. We called on 19th and informed your customer service that due to medical resign they will not be able to travel. We were assured on phone that a full refund will be granted (I have a recorded message on my phone). Since over a month I did not received credit back to his credit card, therefore waiting almost two months I did not see credit on his card so file dispute of original charge.
If you need further information, please have someone call me at[protected]. or write at [protected]@yahoo.com.
Thank you very much for your early resolution.
Tansukh Salgia

PS. My credit card was charge on or about September 19, 2022. PNC Booking Ref: IWP2FW
Now I been told that flight in question was cancelled by the airlines itself.

On Fri, 13 Jan 2023 at 7:57 PM, sj das wrote:
Sir,
I had booked 2 rooms in Munnar Haritha home stay through your site for 13 th January 2023..I had transferred the full amount and my booking was confirmed as per the mail I received from your end..But I was shocked and disappointed when I reached the venue today to realise that my rooms were already allocated to someone else and they offered to put us up at a different resort which was of much inferior quality and hygiene with bare minimum facilities..We were left with no choice but to take the offer since we had undertaken a very long tiresome journey to reach Munnar and also feared for the safety of our family members .what was intended to be a relaxing getaway has instead turned out to be our worst nightmare.I request you to immediately refund our money and compensate us adequately for all the mental and physical trauma meted out on us .Please find the copy of your confirmation mail below for your reference.

Dear Manoj*,

Thank you for choosing MakeMytrip. Your booking for Haritha Homestay is *confirmed* 👍
Please find the details below👇

*MakeMytrip Booking ID*: NH[protected]
*PNR*:[protected]
*Property Name & City*: Haritha Homestay, Munnar
*Check-in Date & Time*: 13-Jan-2023, Friday, 12 PM (Destination Time)
*Check-out Date & Time*: 14-Jan-2023, Saturday, 11 AM (Destination Time)
*Property Directions*: http://maps.google.com/maps?q=10.02302, 77.03629
*Property Phone Number*: [protected]
*Cancellation Policy*: *Free Cancellation* *(100% refund)* till 10-Jan-2023 (Destination Time)

Manage your booking online on *MyTrips*: https://applinks.makemytrip.com/rT0HePASpwb

Wish you a comfortable stay 🙂
Team MakeMytrip

Requesting to act on this complaint urgently and resolve the matter promptly.
With regards,
MANOJKUMAR.

This is in regard to the problem / high level of inconvenience created by MMT to my family. First of all I would like to state that I have been utilizing the MMT services for more than 10 years but this time unfortunately my experience was not good . I booked my family tickets from MMT on 30.12.2022 from Dubai to Delhi ( 3 passengers, for dated 08.01.2023 with Booking ID: AN7B35680CBUDPM47285 ) .The same tickets were rescheduled on 6th Jan '2023 for dated 14.01.2023 ( midnight 12.05 departure time AI-996), for which I got confirmed tickets from MMT.

On 13.01.2023 evening during web check-in at Air India, I was not allowed . Immediately I called AI helpline numbers and as per their information my tickets have been cancelled by MMT. When I reached Dubai airport, AI staff did not allow me to board as they said your ticket booking is not available and it has been cancelled by MMT while I got confirmed tickets from MMT and even online tickets are showing the confirmed tickets at this moment also. Immediately I called the MMT helpline and had a lot of discussions with the MMT customer care executive. MMT customer care executive accepted that due to some technical error it has happened but no information was given to me till the last moment of flight departure, ONLINE PORTAL of MMT is still showing confirmed tickets. No help was given to me.

My wife was travelling with 2 small kids and the last minute mess by MMT has stressed them . My kids' exams were scheduled for 14th Jan'2023 morning which they missed .Since Friday ( 13th Jan, I have called a number of times at MMT customer care Helpline and explained my case to multiple executives. Even after multiple calls MMT is not responding. every time every new executive gives me one message " We will call back " but no one calls back.

I am utilizating MMT services from last 10 years at least but the behavior your organization has shown to me seems MMT has no customer values. My family is totally harassed and is stressed. Finally I thought to contact you about my case. I need a full refund of my ticket and compensation for the harassment is being caused.

I hope you will understand my case and inreven for the same. MMT has face value in the market but your team is letting it down .

I am attaching the confirmed tickets for your reference which I received from MMT .Some screenshots are also attached which shows the tickets being given by MMT.

Regards,

Rajan Khurana
[protected]

I'm booked a ticket from chennai to Hyderabad on bharathi travels but amont of Rs. 2100 deducted from my account but ticket not booked. Pls refund my deducted amount please.

Refer PNR no WC5SXT on which flight was delayed for more than 2 hours and we cancelled on your app this booking
We should get full refund however you paid only Rs 595/-

Dear Sir
Please refer PNR no WC5SXT on which we booked pune to delhi flight and got delayed for more than 2 hours and we canceled flight on make my trip app and we should get full refund but they released only 595/- instead of full amount of rs 6500/- approx
We checked with airline and they said MakeMyTrip did not informed cancellation to airline so it was no show
We are no where at fault and we should get full refund. We have to book another flight due to urgencies and we travelled too
Please intervene. We filed complaint 1-3 times on call centre but no resolution yet

I canceled my flight ticket on 31-Oct- 2022 as customer service said after 60 days it will processed. I received email says my refund amount 90 aed I had paid 744 total ticket amount. I canceled my ticket 10 days before my flight departure

I raised my refund on 31 Oct 2022 customer care said after 60 days refund will proceed. They sent email of refund amount 90 aed I had paid total 744 aed for the ticket . I canceled my flight 10 days before my departure

Dear Customer Services Team -
Please refer to my Innova Cab booking id NC[protected] from Pune to Terminal 2 Chhatrapati Shivaji Maharaj International Airport (BOM), Terminal 2, Navpada, Vile Parle East, Vile Parle, Mumbai on Saturday, 14th January 2023.

Given below is our complaint against this booking. Kindly investigate and advise suitable action taken. I would expect a well-known firm such as Makemytrip to take...

Hello, I have an account linked to my mail ID and another account linked to my mobile number. I want to merge both of these accounts, for using the MMT icici credit card I need both my email id and phone number linked to the same account. I have attached my mail id and mobile number details below. Kindly check the same and assist me with this as soon as possible.

Email id - [protected]@gmail.com
Phone No. - [protected]...

Booking ID NH[protected].
Amount deducted from my bank account but MakeMyTrip shows unsuccessful.
Please refund the amount.

We had made several bookings from 29th Jan until Jan 4th in hotel EurAsia, Jaipur through MMT.
On the 28th Jan, we visited EurAsia and did not like the rooms on seeing them. We found them smaller, with not enough sunlight and very small bathrooms with a leak (looked very different from what was advertised). It was also a bit away from the main road in a residential area with gates.
We informed the hotel manager who advised us to keep the booking for the 29th (also suggested us to upgrade the room category) but noted cancellation of the other 2 rooms starting on the 30th. He also suggested us to cancel the 2 rooms online. We upgraded one of the rooms on the spot but we were unable to cancel the booking online as it showed nonrefundable cancellations.
Hotel knew from the 28th that we will not have any guests in the other 2 rooms.
MMT and hotel now says that they will refund 0 amount as the hotel had held 2 rooms for us for the 2 days.
This looks like a scam, unfair and unethical. MMT who is the platform provider should take ownership of this and not simply reply that the hotel is refusing and the hotel should also return the money for which no services have been availed.

I have received flight cancellation refund amount in my MMT's My Cash account. I tried to transfer it to my original payment mode as per the option offered by MMT, but it failed several times. I am unable to transfer MY money to MY account which is an injustice.

Since 5 days days I am awaiting the refund of the amount for the cancelled flight for my Jammu trip. It is astonishing to get the mail from the most trusted broker / Agency that the fund transfer is initiated to the wallet. I don’t understand the logic behind this when it could have been easily transferred to my account. Awaiting positive response from both Indigo and the trust worthy agency Make my trip.

The passenger Arnab Sardar found stones in Gal Bladder to the medical reports of the Asian Institute of Gastroenterology. He can't travel on this flight from Hyderabad to Durgapur due to an emergency the booking id of the flight is Booking ID
NF2DFI9NHD9RSC2K8353
Customer support told and advised me to cancel the flight usually and this gal bladder problem is not a big problem at all. They all said in their policy medical emergency refund will be initiated if someone is an illness and also related to death.

I would be happy if I got my refund fully.