MakeMyTrip India Complaints & Reviews

I used HDFC Diners coupon code to apply for MMT Black Membership but didn't get it.
Email: [protected]@gmail.com

I have a booking for Leh. Out of nowhere I got an email from the hotel that they are cancelling the booking as they are not open for those dates and contact MMT for change of hotel. I am trying to contact them by all the possible ways but their service sucks. They are are not responding to mails or tickets. I get calls from their executives and they say we will call you with a resolution in 2 hours and they never call back. I am trying to get in touch with them but it is waste. My booking id NL[protected].

My booking id ending with 2231 and 6624. The return leg in this booking kaulalumpur to mum ai has been modified by the airline. I requested makemytrip to arrange for the refund of this leg only. They havent done anything
My trip is due to commence.and I have to do my alternate booking. No assistance from makemytrip despite writing multiple emails and calling customer service

Hello sir/madam I have booked Senhor Angelo resort Goa through make my trip with booking id NH[protected]. Booking was from 21 jan 2023.Resort refused to allot room in midnight as manager told that he have not got any mail from make my trip. I called customer care and I was promised my refund of Rs 3800 and as a gesture told me to book another hotel for which I will be given reimbursement amount of Rs 6800.I have mailed all the bills and another hotel bill of Rs 6000 but it's more than 1 month I have not got any response from them.

I have locked the price of fligh which the company cancelled without any reason. Now the amount was not refunded. I had debited it from SBI debit card but when I am cheking the status it shows we will refund you in your Jammu and Kashmir Bank debit card

I have recently done a booking of flight through makemytrip, believe me this is the last time i m gonna book through them. I m in UAE and there is no option for the changing of flight through website? are u serious. Fine when we call toll free number, there is no option to proceed to talk to an assistant. How can somebody do the service when its required and left with no other choice to write this. I still cant believe this, i have even written an email to customercare but no response. Somebody needs to solve this matter.

Haven't recieved refund and its been over a month.

It has been over a month since my refund for a cancelled bus ticket was initiated and i still haven't recieved the money. The customer service has been absolutely abysmal

We booked a Kashmir trip for 6 days in Srinagar and Pahalgam. I booked it on 28th Jan for 26th March by paying 72, 000 as the booking amount. Now they are saying that we have to pay 70, 000 as they are rescheduling the flight or lose a day while I have to pay the whole cost. It's such pain and agony for all o[censored]s. We want to cancel and now they say the booking amount.

Today, I faced an issue with MMT airport cab, I booked the cab yesterday for my parents from my place to Bangalore airport. Cab driver's number company shared to us was not right and there was no way to contact driver and customer support to share our issue.

Driver arrived 15 min late and was heavily drunk and not in condition to drive. I have to ask driver to leave and I booked another cab for my parents. Still, there is no way for me to contact MMT customer care. Thisa is a serious safety issue on MMT's part. Please look into it seriously, I demand full refund of the trip.

Mobile: [protected]
Booking Id: NC[protected]

Dear Make My Trip Team

This was the ugliest day of my life that I booked ticket through Make my Trip, please find complete details happened on 20th Feb'23.

I had booked ticket on 20th Feb at 1.34 Pm I have called Bus Operator in his mobile No. [protected] at 1.35 Pm and told him that mistakendly I have selected pickup point Sindhi Camp instead of Narayan Circle he told me, no need to worry about that we have pickup point at Narayan Circle you ensure to reach at Narayan Circle as per time, as per his guidelines I had reached in Narayan Circle at 10.15 PM . I have called at 10.17 Pm to the Bus Operator and infomed him that I have reached at Narayan Circle he advised me to talk to the Bus Driver (RJ 27 PC 0155) Driver informed me that he will not able to reach Narayan Circle before 2 Am (Boarding time is 11.15 PM) again I called Bus Operator in his mobile No.[protected] and requested him to kindly arrange my seat in some other bus because I have to reach at Delhi before 5 Am which he denied and advised me to book Bus from Narayan Circle and he assured me to return my ticket amount on 21st Feb, I put him pressure to return back my refund immediately which he completely denied .

I have lodged complaint in Make My Trip vide complaint No.[protected] &[protected] at 10.49 Pm on 20th Feb itself from Bus stop and request make my trip team to refund my money which is still not refunded by them, Even I tried to contact make my trip customer care vide phone no. [protected] but despite of my all efforts not able to contacted to anyone. I have again spoken with Bus Operator [protected] he started to threatened me that since you have lodged complaint in make my trip he will not refund my money and after that he switched off his mobile number [protected] (whole night he put it on switched off mode) then I have called driver of Bus No. RJ-27-PC-0155 at 12.27 AM again he said the same thing that he will not able to reach Narayan Circle before 2 Am driver suggested me to book ticket in another bus and assured that he will arrange to refund my ticket money on 21st Feb, because I had no other choice so booked sleeper seat in another Bus @ Rs.800 and informed the same to the Driver so he may allocate my seat to someone else and request him to make sure to return back my money by tomorrow. Next day ie 21st Feb I spoken with the Bus Operator & shocked when he said that he will not return my money because I had lodged complaint in make my trip.

Please note, this all happened in the mid night, we expected from MakeMyTrip will resolve such type of issue immediately, but I am sorry to inform that Make My Trip team have not solved my problem since last 5 days, it is very surprising and totally unprofessional attitude from make my trip team.

You are requested to kindly refund the ticket amount of Rs 797 with immediate effect.

Regards

Sri Kumar

Hello Team,

Please help me delete my MMT account. There is no way to delete it from app or website or by contacting customer support. This is high time MMT should have option in app/website or public facing support article with steps.

मेरा केवीएस का एग्जाम 21 फरवरी को शिमला में होना था । इसलिए मैंने 19 फरवरी को सिटी लैंड ट्रैवल्स की दिल्ली से शिमला के लिए बस बुक की थी उन्होंने कहा था कि 20 फरवरी रात 11:45 पर वह हमें मुरथल पहलवान ढाबे से पिकअप करेंगे लेकिन हम 11:00 बजे से लेकर रात के 1:30 बजे तक ड्राइवर के पास कॉल करते रहे उन्होंने हमारी कॉल का कोई जवाब नहीं दिया और ना ही उसने खुद कोई कॉल किया और रात को जब 1:30 बजे सिटी लैंड ट्रैवल्स वालों ने कॉल उठाया और उन्होंने कहा कि हम कल दोपहर 12:00 तक आपका सारा रिफंड दे देंगे। बार-बार कॉल करने के बाद वह हमें आगे आगे का समय देते रहे इस दिन इस टाइम आप का रिफंड आएगा इस टाइम आएगा लेकिन आज 23 फरवरी तक हमारा रिफंड नहीं आया है। हम सारी रात मुरथल ढाबे पर बैठे रहे। हमारा मानसिक और शारीरिक रूप से हरासमेंट हुआ और मेरी बहुत अच्छी तयारी थी लेकिन मैं अपना केवीएस का पेपर भी सिटी लैंड ट्रैवल्स वालों की बेकार सर्विस के कारण नहीं दे पाई।
Operater pnr no .384HS7NX
Ticket no. CLT774910
Bus operator no [protected]

REG: VERY MUCH CONCERNED ABOUT ILLEGITIMATE DEDUCTIONS OF CANCELLATION CHARGES AND COMPLAINT THAT REGARDING.

Hello Officer,

I am very much concerned with these illegitimate refund deductions of Airline + MMT = 354 +649 = 1003, as I booked the ticket after looking to these flight details from YVR-YYZ (Air Canada) and YYZ-DEL and DEL-AMD (Air India), that baggage was initially before booking it was shown 1 piece 23 Kg Check-in-baggage + 7 Kg Carry-on in Air Canada and 8 Kg Carry-on in Air India. And, we completed payment & SHOCKINGLY when I received e-ticket for this booking, for check-in-baggage it was written *Contact MakeMyTrip support below to know about check-in baggage for this flight.

After I login to makemytrip support, it was seen somewhere that there is NO Check-in luggage for this ticket, and THAT WAS THE MAIN REASON TO CANCEL THIS TICKET. How one can travel such a long journey without Check-in Baggage especially when someone to home country.

IT WAS VERY SCARY to such, CONTRADICTORY.

Due to that afraidness, I cancelled within 15 minutes of booking of this ticket. And you are charging cancellation charges of 1003 INR for cancellations within 24 hours. I travelled a lot to UAE, Qatar, Saudi, Sri Lanka, Switzerland, Germany, UK and Canada with good airlines. I learnt that most of the airlines don't charge any cancellation fee if you cancel the ticket with whatsoever the reason even if it is from the passanger.

This was my first experience with MMT which was proved BAD EXPERIENCE and MUST be LAST, as I find it is illegitimate to have deductions even someone has cancel the ticket within 24 hours.

I lodge a complaint here on this regard.

You must include in my refund the illegitimate deductions of INR 1003 and give the FULL REFUND.

Please bear in the mind that it is NOT a question of INR 1003, BUT it is GENUINENESS of MMT.

On the contraryI STRONGLY advise MMT, as a geniune customer that MMT MUST BE CLEAR IN THE E-TICKET ABOUT THE CARRY-ON and CHECK-IN baggage (As I had travelled with so many e-tickets wherein it is clearly mentioned how many pieces/weight of each Check-in baggage(s) and Carry-on baggage AND Personal Article (if any eligible in the airlines in that particular class/type of fare ticket).

Look forward to hearing a very POSITIVE response.

Ajay Shah

PS:

MMT emails they have sent the replied like below:

Automatic reply: Regarding Refund Status of Your Flight Booking ID : NN2VTV4H2LBYUO475146
Feb 22 at 1:52 PM
PrintRaw message

Service
To: AJAY SHAH

Dear Customer,

This email ID is only used for sending out auto-replies to you, and is not monitored by us.
If you have any query regarding your booking, please visit the MyTrips page on our app or website. Or, simply click here: https://www.makemytrip.com/

Team MakeMyTrip

To start with AC does not work for this Bus no. KA51AD1207. THIS BUS IS INFESTED WITH COCKROACHES. I mean saw more than 20 COCKROACHES on the bed i am about to sleep in. I requested for change of seat and got the worst seat possible. Since it is an AC bus the windows dont open so no ventilation only suffocation. Amenities promised such as TV, wifi, water dispenser, snacks etc dont exist. If i were not on official central govt tour I would have cancelled the journey and requested for a refund. Strict action needs to be taken against such fake advertising

We are booked city land travels from Sonipat to shimla because my kvs exam held at shimla on 21 February 2023. At 9 p.m.driver say to pick up us from murthal at 11.45p.m but I was dialing the driver number after reaching murthal he didn't pick up the call we are standing there for 1 30 am and he didn't call back and also not pick up my calls .when we call to another number ([protected] ) says that your amount will be refunded before 12noon .After 12noon we call back and they give us time 2 p.m. and after 2p.m when we call them he say that they will punish driver only .They didn't gave satisfied response to us . I have physical harrased by them .I had not attempted my exam because of City land bus"s poor service .We only want to refund my amount .

I locked price couple of days back for 4 travellers and was trying to pay today to confirm trip. Transaction failed saying that no seats are available now and lock price will be refunded. However I was able to book tickets on airlines directly which means tickets were available. Downside is that I ended up paying 15k in addition to what I would have if I had bought 2 days back instead of locking prices.

Horrible service from these fellows

I used this platform to get complain and get my refund. However, I got an email saying my invoice is not valid. Out of the total Rs 839, I paid 213. And the rest was supposed when I got the cab, which never came. Now I received an email saying my tax invoice is not valid. This is ridiculous. I need to be reimbursed. I WILL NEVER CHOOSE YOUR SERVICES AGAIN. Make My Trip India is unreliable and the helpline numbers don't work and so does every other number provided via booking.

I booked for a cab to go to the airport on the 17th and the cab never showed up. I booked it for 6 p.m and waited. I called them and they said the driver would call. I tried calling them again and they conveniently ignored my calls. On make my trip it says the travel was completed but THEY DID NOT EVEN PROVIDE A CAB FOR ME. I NEED A REFUND!

The website has mentioned that you will be getting 12% flat discount on hotel after booking a flight.
But after booking the flight, the offer could not be availed on the hotel booking.
Customer care kept my call transfering from airlines department to hotel department.
I am attaching the screenshot with this complaint.
Also I have attached the hotel booking screenshot and flight booking screenshot.
Later I have to book hotel it at full price.
I could have saved around Rs.2041