MakeMyTrip India Complaints & Reviews

Dear Sir/Madam,
Reference to a cancelation of my ticket and refund, we informed your office as soon as we could. I fell down in Mumbai on the night of November 17th and next morning I went to my doctor, and it was discovered that I have fracture in his left knee and slight injury to right knee too, therefore under his doctor, s advice I and my companion Ashok Yogi could not travel from Mumbai to Ranchi and return. We called on 19th and informed your customer service that due to medical resign they will not be able to travel. We were assured on phone that a full refund will be granted (I have a recorded message on my phone). Since over a month I did not received credit back to his credit card, therefore waiting almost two months I did not see credit on his card so file dispute of original charge.
If you need further information, please have someone call me at[protected]. or write at [protected]@yahoo.com.
Thank you very much for your early resolution.
Tansukh Salgia

PS. My credit card was charge on or about September 19, 2022. PNC Booking Ref: IWP2FW
Now I been told that flight in question was cancelled by the airlines itself.

On Fri, 13 Jan 2023 at 7:57 PM, sj das wrote:
Sir,
I had booked 2 rooms in Munnar Haritha home stay through your site for 13 th January 2023..I had transferred the full amount and my booking was confirmed as per the mail I received from your end..But I was shocked and disappointed when I reached the venue today to realise that my rooms were already allocated to someone else and they offered to put us up at a different resort which was of much inferior quality and hygiene with bare minimum facilities..We were left with no choice but to take the offer since we had undertaken a very long tiresome journey to reach Munnar and also feared for the safety of our family members .what was intended to be a relaxing getaway has instead turned out to be our worst nightmare.I request you to immediately refund our money and compensate us adequately for all the mental and physical trauma meted out on us .Please find the copy of your confirmation mail below for your reference.

Dear Manoj*,

Thank you for choosing MakeMytrip. Your booking for Haritha Homestay is *confirmed* 👍
Please find the details below👇

*MakeMytrip Booking ID*: NH[protected]
*PNR*:[protected]
*Property Name & City*: Haritha Homestay, Munnar
*Check-in Date & Time*: 13-Jan-2023, Friday, 12 PM (Destination Time)
*Check-out Date & Time*: 14-Jan-2023, Saturday, 11 AM (Destination Time)
*Property Directions*: http://maps.google.com/maps?q=10.02302, 77.03629
*Property Phone Number*: [protected]
*Cancellation Policy*: *Free Cancellation* *(100% refund)* till 10-Jan-2023 (Destination Time)

Manage your booking online on *MyTrips*: https://applinks.makemytrip.com/rT0HePASpwb

Wish you a comfortable stay 🙂
Team MakeMytrip

Requesting to act on this complaint urgently and resolve the matter promptly.
With regards,
MANOJKUMAR.

This is in regard to the problem / high level of inconvenience created by MMT to my family. First of all I would like to state that I have been utilizing the MMT services for more than 10 years but this time unfortunately my experience was not good . I booked my family tickets from MMT on 30.12.2022 from Dubai to Delhi ( 3 passengers, for dated 08.01.2023 with Booking ID: AN7B35680CBUDPM47285 ) .The same tickets were rescheduled on 6th Jan '2023 for dated 14.01.2023 ( midnight 12.05 departure time AI-996), for which I got confirmed tickets from MMT.

On 13.01.2023 evening during web check-in at Air India, I was not allowed . Immediately I called AI helpline numbers and as per their information my tickets have been cancelled by MMT. When I reached Dubai airport, AI staff did not allow me to board as they said your ticket booking is not available and it has been cancelled by MMT while I got confirmed tickets from MMT and even online tickets are showing the confirmed tickets at this moment also. Immediately I called the MMT helpline and had a lot of discussions with the MMT customer care executive. MMT customer care executive accepted that due to some technical error it has happened but no information was given to me till the last moment of flight departure, ONLINE PORTAL of MMT is still showing confirmed tickets. No help was given to me.

My wife was travelling with 2 small kids and the last minute mess by MMT has stressed them . My kids' exams were scheduled for 14th Jan'2023 morning which they missed .Since Friday ( 13th Jan, I have called a number of times at MMT customer care Helpline and explained my case to multiple executives. Even after multiple calls MMT is not responding. every time every new executive gives me one message " We will call back " but no one calls back.

I am utilizating MMT services from last 10 years at least but the behavior your organization has shown to me seems MMT has no customer values. My family is totally harassed and is stressed. Finally I thought to contact you about my case. I need a full refund of my ticket and compensation for the harassment is being caused.

I hope you will understand my case and inreven for the same. MMT has face value in the market but your team is letting it down .

I am attaching the confirmed tickets for your reference which I received from MMT .Some screenshots are also attached which shows the tickets being given by MMT.

Regards,

Rajan Khurana
[protected]

I'm booked a ticket from chennai to Hyderabad on bharathi travels but amont of Rs. 2100 deducted from my account but ticket not booked. Pls refund my deducted amount please.

Refer PNR no WC5SXT on which flight was delayed for more than 2 hours and we cancelled on your app this booking
We should get full refund however you paid only Rs 595/-

Dear Sir
Please refer PNR no WC5SXT on which we booked pune to delhi flight and got delayed for more than 2 hours and we canceled flight on make my trip app and we should get full refund but they released only 595/- instead of full amount of rs 6500/- approx
We checked with airline and they said MakeMyTrip did not informed cancellation to airline so it was no show
We are no where at fault and we should get full refund. We have to book another flight due to urgencies and we travelled too
Please intervene. We filed complaint 1-3 times on call centre but no resolution yet

I canceled my flight ticket on 31-Oct- 2022 as customer service said after 60 days it will processed. I received email says my refund amount 90 aed I had paid 744 total ticket amount. I canceled my ticket 10 days before my flight departure

I raised my refund on 31 Oct 2022 customer care said after 60 days refund will proceed. They sent email of refund amount 90 aed I had paid total 744 aed for the ticket . I canceled my flight 10 days before my departure

Dear Customer Services Team -
Please refer to my Innova Cab booking id NC[protected] from Pune to Terminal 2 Chhatrapati Shivaji Maharaj International Airport (BOM), Terminal 2, Navpada, Vile Parle East, Vile Parle, Mumbai on Saturday, 14th January 2023.

Given below is our complaint against this booking. Kindly investigate and advise suitable action taken. I would expect a well-known firm such as Makemytrip to take...

Hello, I have an account linked to my mail ID and another account linked to my mobile number. I want to merge both of these accounts, for using the MMT icici credit card I need both my email id and phone number linked to the same account. I have attached my mail id and mobile number details below. Kindly check the same and assist me with this as soon as possible.

Email id - [protected]@gmail.com
Phone No. - [protected]...

Booking ID NH[protected].
Amount deducted from my bank account but MakeMyTrip shows unsuccessful.
Please refund the amount.

We had made several bookings from 29th Jan until Jan 4th in hotel EurAsia, Jaipur through MMT.
On the 28th Jan, we visited EurAsia and did not like the rooms on seeing them. We found them smaller, with not enough sunlight and very small bathrooms with a leak (looked very different from what was advertised). It was also a bit away from the main road in a residential area with gates.
We informed the hotel manager who advised us to keep the booking for the 29th (also suggested us to upgrade the room category) but noted cancellation of the other 2 rooms starting on the 30th. He also suggested us to cancel the 2 rooms online. We upgraded one of the rooms on the spot but we were unable to cancel the booking online as it showed nonrefundable cancellations.
Hotel knew from the 28th that we will not have any guests in the other 2 rooms.
MMT and hotel now says that they will refund 0 amount as the hotel had held 2 rooms for us for the 2 days.
This looks like a scam, unfair and unethical. MMT who is the platform provider should take ownership of this and not simply reply that the hotel is refusing and the hotel should also return the money for which no services have been availed.

I have received flight cancellation refund amount in my MMT's My Cash account. I tried to transfer it to my original payment mode as per the option offered by MMT, but it failed several times. I am unable to transfer MY money to MY account which is an injustice.

Since 5 days days I am awaiting the refund of the amount for the cancelled flight for my Jammu trip. It is astonishing to get the mail from the most trusted broker / Agency that the fund transfer is initiated to the wallet. I don’t understand the logic behind this when it could have been easily transferred to my account. Awaiting positive response from both Indigo and the trust worthy agency Make my trip.

The passenger Arnab Sardar found stones in Gal Bladder to the medical reports of the Asian Institute of Gastroenterology. He can't travel on this flight from Hyderabad to Durgapur due to an emergency the booking id of the flight is Booking ID
NF2DFI9NHD9RSC2K8353
Customer support told and advised me to cancel the flight usually and this gal bladder problem is not a big problem at all. They all said in their policy medical emergency refund will be initiated if someone is an illness and also related to death.

I would be happy if I got my refund fully.

Hi,
This is inform to you thant i have book a hotel through MMT but while booking i am selected wrong date and complite the trx. but after booking i am check my booking date which is 11 Jan 23 instead of 12 Jan 23 than i am am contact with the propert but they clearly refuse to modifying the dates.

1. I had booked tickets online on Make my Trip. While paying for the selected the payment got deducted twice, but seats were not booked. I had written to both ICICI bank and Make my Trip.

2. ICICI Bank responded with the details as attached herewith. However, Make My Trip is not responding despite numerous reminders on email.

3. The details shared by ICICI is as under.
Your transaction of Rs 200 from ICICI Bank was successfully credited to the beneficiary MAKE MY TRIP INDIA PVT LTD account XXXXXX0416 on 20/12/2022 21:40:26 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

Beneficiary details are as follows:

Name : MAKE MY TRIP INDIA PVT LTD

Account No : XXXXXX0416

IFSC Code : HDFC0000499

VPA : [protected]@hdfcbank

2. Your transaction of Rs 200 from ICICI Bank was successfully credited to the beneficiary MAKE MY TRIP INDIA PVT LTD account XXXXXX0416 on 20/12/2022 21:55:11 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

Beneficiary details are as follows:

Name : MAKE MY TRIP INDIA PVT LTD

Account No : XXXXXX0416

IFSC Code : HDFC0000499

VPA : [protected]@hdfcbank

4. My contact details are
[protected]
[protected]@yahoo.co.in

I had made a booking through MakeMyTrip for flying from Doha to Cochin for 3 passengers, but when I reached the airport only was I Informed the flight which I had booked was cancelled. My agent (MakeMyTrip) did not inform me about the change, neither in their mobile application or through a mail. Qatar airways says that the agent was supposed to inform us. I have got mail communication with MakeMyTrip, accepting that they have not informed. But as I took the flight next day for which I had to book additional rooms and bear the loss of work, they are not able to compensate.

As a customer I and my fellow passengers ( working doctors) had to go through a lot of stress and financial burden by getting stuck in a foreign country.

Nobody is taking responsibility for the mishap, Qatar airways is saying they have informed MakeMyTrip whereas MakeMyTrip is saying they can't do anything about it. Both are big MNC's just washing their hands off.

Hoping this forum will be able to bring justice.

I tried booking tickets from Chennai to Kurnool on Dec 19th.Money got deducted from my account and payment was done to Make my trip, but the tickets didn't get booked. it was listed under unsuccessful transaction. I have NOT YET Received my Money back.
Here are the transaction details -

Ref number - [protected]

Amount - 11, 076.00

My Contact no - [protected]

We had booked a the hotel on 23/12/2022 with the full amount(Booking ID : AH[protected]) which was shown on Makemytrip app which was 518 AED. After reaching at hotel on 27/12/2022 we get to know that the payment is not done by Makemytrip and then we called the customer care for more than 10 times and everytime we were just told to wait for 15 mins the team is working on it and this thing continued for 3 hrs even after doing pre-booking we had to just wander here and there with all the luggage because of Makemytrip.
After 3 hour we got a call from Mr. Prosenjit Banarjee he said Makemytrip team is not able to resolve the issue at the Carlton Downtown hotel, Dubai and told us to cancel the booking made by Makemytrip and do a refresh checking in the hotel whatever charges will be there all the amount will be refunded by Makemytrip. I have attached the screenshot of the same where all this discussion is there. After the assuring mail and call from Mr. Prosenjit Banarjee we did the booking with a total amount of 808 AED also the invoice of the same was send.

After so many days we are continuously mailing and calling Makemytrip there is no proper response.

Also Ms. Suman Snehi doesn't have the decency to talk politely to the customer. And she doesn't even have the skills to read trail mails which are sent by her own team.

We expect this matter to be looked at by one of the senior members or Mr. Prosenjit if you are reading this mail please address this.