MakeMyTrip India Complaints & Reviews

Dear Make My Trip Team

This was the ugliest day of my life that I booked ticket through Make my Trip, please find complete details happened on 20th Feb'23.

I had booked ticket on 20th Feb at 1.34 Pm I have called Bus Operator in his mobile No. [protected] at 1.35 Pm and told him that mistakendly I have selected pickup point Sindhi Camp instead of Narayan Circle he told me, no need to worry about that we have pickup point at Narayan Circle you ensure to reach at Narayan Circle as per time, as per his guidelines I had reached in Narayan Circle at 10.15 PM . I have called at 10.17 Pm to the Bus Operator and infomed him that I have reached at Narayan Circle he advised me to talk to the Bus Driver (RJ 27 PC 0155) Driver informed me that he will not able to reach Narayan Circle before 2 Am (Boarding time is 11.15 PM) again I called Bus Operator in his mobile No.[protected] and requested him to kindly arrange my seat in some other bus because I have to reach at Delhi before 5 Am which he denied and advised me to book Bus from Narayan Circle and he assured me to return my ticket amount on 21st Feb, I put him pressure to return back my refund immediately which he completely denied .

I have lodged complaint in Make My Trip vide complaint No.[protected] &[protected] at 10.49 Pm on 20th Feb itself from Bus stop and request make my trip team to refund my money which is still not refunded by them, Even I tried to contact make my trip customer care vide phone no. [protected] but despite of my all efforts not able to contacted to anyone. I have again spoken with Bus Operator [protected] he started to threatened me that since you have lodged complaint in make my trip he will not refund my money and after that he switched off his mobile number [protected] (whole night he put it on switched off mode) then I have called driver of Bus No. RJ-27-PC-0155 at 12.27 AM again he said the same thing that he will not able to reach Narayan Circle before 2 Am driver suggested me to book ticket in another bus and assured that he will arrange to refund my ticket money on 21st Feb, because I had no other choice so booked sleeper seat in another Bus @ Rs.800 and informed the same to the Driver so he may allocate my seat to someone else and request him to make sure to return back my money by tomorrow. Next day ie 21st Feb I spoken with the Bus Operator & shocked when he said that he will not return my money because I had lodged complaint in make my trip.

Please note, this all happened in the mid night, we expected from MakeMyTrip will resolve such type of issue immediately, but I am sorry to inform that Make My Trip team have not solved my problem since last 5 days, it is very surprising and totally unprofessional attitude from make my trip team.

You are requested to kindly refund the ticket amount of Rs 797 with immediate effect.

Regards

Sri Kumar

Hello Team,

Please help me delete my MMT account. There is no way to delete it from app or website or by contacting customer support. This is high time MMT should have option in app/website or public facing support article with steps.

मेरा केवीएस का एग्जाम 21 फरवरी को शिमला में होना था । इसलिए मैंने 19 फरवरी को सिटी लैंड ट्रैवल्स की दिल्ली से शिमला के लिए बस बुक की थी उन्होंने कहा था कि 20 फरवरी रात 11:45 पर वह हमें मुरथल पहलवान ढाबे से पिकअप करेंगे लेकिन हम 11:00 बजे से लेकर रात के 1:30 बजे तक ड्राइवर के पास कॉल करते रहे उन्होंने हमारी कॉल का कोई जवाब नहीं दिया और ना ही उसने खुद कोई कॉल किया और रात को जब 1:30 बजे सिटी लैंड ट्रैवल्स वालों ने कॉल उठाया और उन्होंने कहा कि हम कल दोपहर 12:00 तक आपका सारा रिफंड दे देंगे। बार-बार कॉल करने के बाद वह हमें आगे आगे का समय देते रहे इस दिन इस टाइम आप का रिफंड आएगा इस टाइम आएगा लेकिन आज 23 फरवरी तक हमारा रिफंड नहीं आया है। हम सारी रात मुरथल ढाबे पर बैठे रहे। हमारा मानसिक और शारीरिक रूप से हरासमेंट हुआ और मेरी बहुत अच्छी तयारी थी लेकिन मैं अपना केवीएस का पेपर भी सिटी लैंड ट्रैवल्स वालों की बेकार सर्विस के कारण नहीं दे पाई।
Operater pnr no .384HS7NX
Ticket no. CLT774910
Bus operator no [protected]

REG: VERY MUCH CONCERNED ABOUT ILLEGITIMATE DEDUCTIONS OF CANCELLATION CHARGES AND COMPLAINT THAT REGARDING.

Hello Officer,

I am very much concerned with these illegitimate refund deductions of Airline + MMT = 354 +649 = 1003, as I booked the ticket after looking to these flight details from YVR-YYZ (Air Canada) and YYZ-DEL and DEL-AMD (Air India), that baggage was initially before booking it was shown 1 piece 23 Kg Check-in-baggage + 7 Kg Carry-on in Air Canada and 8 Kg Carry-on in Air India. And, we completed payment & SHOCKINGLY when I received e-ticket for this booking, for check-in-baggage it was written *Contact MakeMyTrip support below to know about check-in baggage for this flight.

After I login to makemytrip support, it was seen somewhere that there is NO Check-in luggage for this ticket, and THAT WAS THE MAIN REASON TO CANCEL THIS TICKET. How one can travel such a long journey without Check-in Baggage especially when someone to home country.

IT WAS VERY SCARY to such, CONTRADICTORY.

Due to that afraidness, I cancelled within 15 minutes of booking of this ticket. And you are charging cancellation charges of 1003 INR for cancellations within 24 hours. I travelled a lot to UAE, Qatar, Saudi, Sri Lanka, Switzerland, Germany, UK and Canada with good airlines. I learnt that most of the airlines don't charge any cancellation fee if you cancel the ticket with whatsoever the reason even if it is from the passanger.

This was my first experience with MMT which was proved BAD EXPERIENCE and MUST be LAST, as I find it is illegitimate to have deductions even someone has cancel the ticket within 24 hours.

I lodge a complaint here on this regard.

You must include in my refund the illegitimate deductions of INR 1003 and give the FULL REFUND.

Please bear in the mind that it is NOT a question of INR 1003, BUT it is GENUINENESS of MMT.

On the contraryI STRONGLY advise MMT, as a geniune customer that MMT MUST BE CLEAR IN THE E-TICKET ABOUT THE CARRY-ON and CHECK-IN baggage (As I had travelled with so many e-tickets wherein it is clearly mentioned how many pieces/weight of each Check-in baggage(s) and Carry-on baggage AND Personal Article (if any eligible in the airlines in that particular class/type of fare ticket).

Look forward to hearing a very POSITIVE response.

Ajay Shah

PS:

MMT emails they have sent the replied like below:

Automatic reply: Regarding Refund Status of Your Flight Booking ID : NN2VTV4H2LBYUO475146
Feb 22 at 1:52 PM
PrintRaw message

Service
To: AJAY SHAH

Dear Customer,

This email ID is only used for sending out auto-replies to you, and is not monitored by us.
If you have any query regarding your booking, please visit the MyTrips page on our app or website. Or, simply click here: https://www.makemytrip.com/

Team MakeMyTrip

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I am attaching the screenshot with this complaint.
Also I have attached the hotel booking screenshot and flight booking screenshot.
Later I have to book hotel it at full price.
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to my bank account / I have given my bank details as well

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kindly treat this as urgent and refund the amount which i had in my wallet asap.

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