MakeMyTrip India Complaints & Reviews

We had a booked flights from India to US which had to be cancelled due to change in flight itinerary by the airlines (Etihad). Despite confirming that the cancellation was fully refundable due to the nature of the change in itinerary, Make My Trip is yet to refund the full amount. Multiple followups via phone and email have yielded no results. Etihad confirmed over phone call that they have already settled the claim with Make My Trip, whereas Make My Trip has not bothered to even respond to email requests about status. Booking was cancelled in January 2023. it has been way past the 45 business days for receipt of refund.

Hello, it's been 4months last December 23rd 2022 my flight from dubai to Mangalore got canceled and I had to take another flight. My pnr no. EO7A89.
It's been 4months still I dint get my refund, I had mailed and spoken with makemytrip customer care still no response, I need you to please help me and see that the matter is resolved.
Thank you

My booking ref :BA9QOE hasnt been refunded as i have contacted makemytrip on the same day and again and again to cancel. Refund it . the customer service lady name suman snehi replied me selecting wrong pnr and sended wrong email to me which is not my flight .I reached them many times but My case has been ignored still after 3/4 mths .there is no proper contact from makemy trip. Even when i have the proof from contact with airline which was operating the flight .
Call center give false information to customer and customer support email is use less and i proper email . They keep on sending different refundable amt on email wher as my ticket should be refunded fully since I contacted them on time.

This is to bring to your notice that I am still waiting for the Refund payment of the ticket cancelled that was booked via booking id: NR[protected]

The ticket was cancelled on 18-Dec well before the travel time & chart preparation
It's been 94 days since the cancellation but the refund hasn't been processed yet..

A total of Rs.16, 306/- has been deduced twice fro my booking Bagdogra-Delhi-bagdora (27 Apr and 07 May). PNR Z655GT and OYYE7G.
Sukhvinder Singh
Embassy of India
Thimphu
Whatsapp: 91-[protected]
Email: [protected]@gmail.com

I booked airticket for Bagdogra-Delhi (27 April) (Air Asia) and Delhi -Bagodra(07 May) Go Air - PNR Z655GT and OYYE7G respectively. However, deductions have been made twice from my account. An amount of Rs.16, 306 has been deducted twice as can be seen from my bank statement. This was my first booking at MakeMyTrip and I did not have the good experience. Kindly make sure a refund of Rs.16, 306 is made to me urgently. Thanking you, Sukhvinder Singh, First Secretary, Embassy of India, Thimphu (Bhutan) Email: [protected]@gmail.com whatsapp: +91-[protected]

I booked a ticket for Bagdogra-Delhi (27 Apr) and Delhi-Bagdogra (07 May). However, while making payment, the deductions have been made twice from my SBI Account. Each time a total of Rs.16, 306 has been deducted. I need a refund of Rs.16, 306. Sukhvinder Singh Email: [protected]@gmail.com Mobile: +91-[protected] (Whatsapp)

I have a flight booked from Dubai to Bangalore through make my trip.
During the process there was a typo error in the email address I entered by Make My Trip system has no facility to verify the email address entered and they send the ticket to incorrect email address entered. They sent a link to manage the booking on my mobile number but while clicking on the link it does not take me to my booking but instead to log in to make my trip id and when I am logging in, I am unable to find the booking since it was made with a wrong email address. I have contacted customer care and it gave me no support to update my email address after giving all my booking details.

I am worried if I will not be notified to any changes to this booking due to poor support system of Make My Trip.

I don't understand how such an established company does not verify the email address you entered.

While calling the customer support in Dubai, there is no option to speak to the support directly but the system asks to update the last four digit of the booking number but the system does not recognize my booking number.

Poor service!

I had booked a flight from Delhi to London Heathrow for 18th March 2023 and paid INR 54983
On March 13th, i requested for cancellation and the customer care told me the about the cancellation charges which are also mentioned on the invoice as INR 15566 (airline charges) and INR 649 (MMT charges)
I have been issued ZERO refund. Conveniently MMT doesnt recognise my booking anymore when i am trying to get in touch with customer care and do not have an email support either
Unethical and fraud service. fellow customers beware

I had booked a flight from Delhi to London Heathrow worth INR 54983 for 18th March 2023.
I requested cancellation on 13th March through the MMT helpline and was informed of the cancellation charges (also mentioned on the ticket) as INR 15566 (airlines charges) and INR 649 (MMT charges).
MMT has issued me ZERO refund. the helpline no longer recognizes my booking and they have no email support. Way to rob off the customer!!
Fellow consumers beware

Booking ID: NH[protected]. Request ID is[protected].
My complaints regarding my stay at Regenta Central, Candolim, Goa has not been addressed
Ms Charu, Mr. Imang, Mr. Mayur are avoiding calls now after delaying the issue unreasonably .
Floor manager was requested to call back and was promised a call back in 5 mins . Kindly check call records with Mr. Umang . Mr. Charu was unprofessional and I compassionate with my issue
Which was regarding hygiene at the property . Two nights have been spent in this place and was promised a compensation for the same by Mr. Mayur on records, however now he is only sorry and avoiding calls and no one has called yet to discuss the issue to resolve it .
Request immediate resolution failing which I will escalating this issue further after completing my trip with professional legal advice . We will spent whatever it takes to put things in the right perspective and such harassment and miss selling is stopped or at least reduced .

Hi Sir/Madam,

I did a flight booking for my Parents from Bhopal to Bangalore for 7th Feb 2023 which was schedule at 10:25 AM and a Cab was booked in Advance at 4 AM for pickup using makemytrip.com from Sagar to Bhopal for 7th Feb, cab was supposed to come at 4 AM for pickup so that they can reach around 8 AM at Bhopal Airport for Flight Check-in.

Unfortunately, Cab Driver of makemytrip didn't respond till 6 AM. We called service support and Driver's number numerous times however no one picked up. I had to Reschedule my parents Flights on the day which was available at 16:30 PM on the same day.
Both my Parents are senior citizens, they were waiting for the Cab from 4 AM to 6 AM considering it was early winter morning while it was still dark, the no show cast by cab drive left them with a lot of Stress and anxiety as they have to catch up flight at 10:25 AM Flight from Bhopal.
Due to this unresponsible from support and cab driver, we have to pay an extra cost for tickets schedule for the same day in evening.

I have called customer care services several times over the days following the day of the incident and spend several hours explaining the issue and have sent several emails to customer care service but did not get any resolution from them as they kept transferring me between cab and Flight department while no department was taking ownership of the issue caused by their unreliable service.

Due to this Cab service issue, we have to pay an extra cost for tickets. I would like to take action on this and request a 2nd flight booking refund of 15353 Rs .

Cab Booking - NC[protected] From Sagar to Bhopal

Regards,
A

I've received a RRN number from make my trip for my refund when my booking for a train from Ara to New Delhi got failed and they promised me to reflect it to my ybl account in 0-4 days but it didn't I want my refund back and yes I'll never ever make any transaction or booking to Make my trip and I want my refund ASAP

Subject: RE: E-Ticket for Your Flight Booking ID : NF7CVTZAK9FD5TW99272

Dear Sir, Â

I have booked the captioned ticket from your site.

While booking I have entered Promo Code MMSTUDENT for student discount of Rs.900/- but at the time of final payment page this discount was not allowed and full payment i.e. Rs.11344/- debited.

I request you to refund Rs. 900/- and credit back in source account.

Thanks .

Harbir Singh

M.No. [protected]/[protected]

This is regarding my property, which has been listed on MakeMyTrip as "The White House Direct Mountain to Moon"

We have closed our business due to personal reasons and are now requesting to delist the property from MakeMyTrip & Goibibo and requesting to issue a certificate of the same.

For more details mail: [protected]@gmail.com

Recently i travelled with my partner to Rajasthan ( Jaipur, Jodhpur, Jaisalmer). Apparently the hotel they booked and provided was below average and didnt meet any of our expectations. The major things like cleanliness, women security was not met by them.

I had raised a complaint against them in MMT, although they did not mind to resolve it .

I spend quite a lot of money and we had to book another hotel to stay at Jaisalmer. Even after complaining multiple times, nothing changed.

Hi!
I had booked my flights tickets on Amazon (makemytrip). And i cancelled the same ticket on 11th March 2023. The Indigo website shows status that the refund has been initiated by Indigo and pending at booking partner side, which is makemytrip. I tried to find a customer support option on MMT website but couldnt find any.

Could you please update me on the status of the refund?
Makemytrip ID: NF1UF8QK7OALRB0H6631
Indigo flight PNR: TRWP9T

Thank you.

Dear Sir/Mam,

This to bring to your notice that the Make my trip is denying in refunding my Amount towards the cancelled ticket. Details provided below and attached the docs accordingly.

I have booked a flight(Fly Dubai) for my Sister and her daughter from Make my trip. When they went to the Airport, the flydubai counter staff denied due to the ecr passport, which we are not aware and flydubai team had issued a no show stamp on the ticket and asked to cancel the ticket. I did cancelled the ticket immediately and raised the refund initiation from the make my trip. From then for first 2 days they replied over an email and post that I do never get any reply even after many followups, which makes me to raise a consumer complaint.
I had talked to Fly dubai and they clearly informed me that the Tickt cancelled by the agency and refund had already initiated and processed to the agency(MMT) and asked to follow up with them for the amount. But make my trip is not returning the same. Request your intervention and get my amount refunded.

Hi,

I had booked Visatara’s Dec 24th flight from Goa to Mumbai (PNR 5CRYBI) for my husband Brijesh Chandrakant Gaitonde through MakeMyTrip. The details of the flight are also there in this email. He couldn’t travel as he fell ill. With home test he was showing +ve for COVID-19 on Dec 21st afternoon. He did RT-PCR on Dec 22nd and it also shows +ve. Please see attached with for your reference the RT-PCR report.

Please find Vistara Airlines email below. Vistara has sent the refund in Jan 2023 to MakeMyTrip but they have not refunded the amount to me despite several follow ups. Its been a frustrating experience. Kindly intervene.

From: "[protected]@airvistara.com"
Sent: Fri, 30 Dec 2022 07:08:07 GMT-0500
To: "[protected]@rediffmail.com"
Subject: Re: Cancel & Refund by ticket: PNR 5CRYBI

Dear Ms. Phaldesai,

Greetings from Vistara!

We sincerely apologize for the delayed response due to un-anticipated high volumes.

We truly empathize with your situation we would have felt the same had we been at your place hence we wish to inform you we have authorized the full refund towards the PNRs: 5CRYBI as a goodwill gesture.

However, upon reviewing the travel details we could see the travel agency has already initiated the refund as per fare rules.

Thus, we have forwarded the request for the refund of the cancellation penalty to our finance department in order for them to generate an agency credit memo which will be shared with the travel agency in order for them to enable to refund the cancellation penalties levied.

Please be informed it may take up to 12-14 business days for the ACM to be generated. Thus, we request you to kindly get in touch with the travel agency to claim the refund of the remaining amount of INR 2489.00 post 14 working days.

If in case, they deny to refund the same please feel free to reach out to us and we will be happy to assist.

We appreciate your patience in the interim.

Thank you for contacting Vistara, we wish you a wonderful day.

Best Regards,

Abhinav Bhaskar

Sr. Executive-Customer Relations

W: www.airvistara.com

24*7 Helpdesk Number:[protected]

Hotel The orchard green resort and spa manali
As we arrived at the property is was totally pathetic and was not as shown in images on mmt. before check in the two persons at reception misbehaved talked rudely. They were responding as if doing any special favour by giving us info. Also. Even after 3 checkouts happened in front of me. Still they didn’t provided us the facility of early check in that too when we paid extra for it. We waited for 3 hours for check in. When we asked for cancellation the hotel people completely denied and the delhi sitting person Sachin talked rudely that he will not entertain any cancellations even at their fault. There was garbage dump outside my balcony and some construction work was going on continuously creating so much of noise. Also, there was no privacy as the adjacent room balcony can see in my room.When we had to leave in case of emergency, then even they didn’t considered cancellation. Firstly Yatin said that refund can be done in exceptional cases and we can process for it but then sachin talked rudely and said “aapko to samjhaya tha na ache se nahi milega refund”. This is the level of customer service they provide. Even make my trip was unable to help us. I want refund with compensation for this harassment now.