MakeMyTrip India Complaints & Reviews

I cancelled my flight ticket
I got mail from airlines but make my trip didn't give the money. It's saying no refund. But the airline alredy refund the money to make my trip but make my trip didn't refund the money

Pnr no- U652F4
Booking ID- NF7VEAM5DAA1J2K25514
Truejet
Jaisalmer to Ahmedabad
Please refund my money ... the airline already credited the money to you...

​Reference No.[protected]
Booking ID NF7EX2WD32YPIFJF287
My Refund request due to covid positive was rejected by your organisation sighting unrealistic reasons such as your flight was not cancelled/ RTPCR report is not readable. Despite many complaints refund is not processed from your end and now auto reply comes that your complaint is closed. Details of issue is available in trail mail. However i am attaching Covid Report for your reference once again.
Request to please look in the matter and process my refund.

I have booked make my trip holiday to Shimla. Due to high fever, sore throat and head ache ( COVID symptoms) I have requested for date change before 24 hrs of trip. But Make my trip has not allowed date change instead they have deducted 40 % of money as cancellation charges. I have paid total 84830 rs for my trip and got refund only 51264 rs. I have already raised complaint with make my trip but still they are not refunding full amt.
I want to escalate this issue.
Even for genuine cases, MakeMyTrip deducting 40% as cancellation charges is huge. Please refund my entire amount.
Booking Id - NL[protected]

Booking ID - NF732H7K880L7HWW5898

I had booked a flight from Hyderabad to Delhi but i was infected from covid before scheduled flight. According to the cancellation policy, I am supposed to get a full refund of Rs.2645. I had received the amount in my MMT wallet and requested to transfer the same in my bank account (original mode of payment) on 15th Jan’22.
But till date (31st Jan’22) I haven't received the refund in my account and the app is showing that the refund is credited.

The money has not been credited to my account yet. I hope to get the amount refunded as soon as possible or else I will be going to the consumer court for my rightful compensation.

Please refer my Complaint # Ref # [protected] which is still not resolved inspite of repeated reminders.

Anoop Kumar Dukka
Mob # [protected] / [protected]

Date: 17/12/2021.
Booking Id: NF2E8U6CWFH178D51478
Company: MakeMyTrip
FLight: AirAsia
Amount: 6667/-

Desciption:

I booked AIrAsia flight from Ranchi to Bangalore. I cancelled flight as flight got delayed. AirAsia refunded my amount 7017/- INR. But MakeMyTrip put money in their wallet. When i asked them to refund the amount in my Amex credit card. They refunded only 350/- INR. Remaining 6667/- they didn't refunded and they reduced the amount from MakeMyTrip wallet as well. I checked my Amex credit card. Amount is not reimbursed. Now my MakeyTrip wallet has 0/- INR. If money is deducted from wallet, then it should be added in my Amex credit card. But as no money in my wallet and my credit card. 6667/- INR is lost or money fraud.

Customer care only provided recorded message that, they have refunded complete amount. It's been more than 2 months. There is no way to email or any person in contact centre.

I have dOne a booking with make my trip, 1st amount got deducted but booking was not completed, I tried again for 2nd time... Amount again' got deducted and booking was confirmed. But as per my bank statement it's showing payment deducted twice. Can I get my refund.? As soon as possible. It's been too difficult to contact your consumer care. Very disappointed

My flight was cancelled by the airlines (Indigo) on the 14 of January from Indore to Delhi (PNR RL4C7M). I received a mail and a call from the airlines and was told that I was eligible for a full refund. I submitted the necessary documents at make my trip website to initiate the refund process.
However, I received a mail from Make my trip today (30 January 2022) that my refund is not applicable (I have attached the mail from make my trip). when I called Indigo customer care service I was told that the refund process has been completed from their side and that Make my trip will refund me. I am unable to speak with customer care service (Make my trip) since the number they have provided on their website does not provide that option. Kindly look into the matter.

Regards,
Talienla Imchen

My complaint about review removing is not resolved yet, it's been one month since i complain about unable to remove review i posted mistakenly about a hotel ... Please resolve my issue as soon as possible

Hotel Booking id- NH[protected]
Hotel Name - oyo flagship 10051 hotel tyche stays

Date- December 30 - 31
Email - [protected]@gmail.com

Hi, I would like to bring to your notice that I had to cancel my tickets booked to Bangalore Chandigarh on 19th Feb and return on 2 March Chandigarh because indigo rescheduled my flight and the timings were not conducive to the purpose of my visit, hence I cancelled the trip. Indigo has initiated a complete refund of my tickets, whereas make my trip has not transferred the same to me. I have email details Recieved from indigo for the same. Repeated attempts to reach your customer care have gone in vain. One of your executives even told me that he will verify with the airline and revert back, but the revert never happened.
My booking id is NF7D2L9LOMCTW55J8163.
Kindly revert back.

I have purchased a ticket PNR- Y0C3G through makemytrip (booking ID NN[protected] for London to Bhubaneswar via Bangalore for 18th March 2020. Due to corona-virus, I could not travel on that ticket and the ticket was kept as an open ticket. The ticket number is 098-[protected].

I've contacted Air-India for the refund and they have informed me that, the ticket is fully refunded to the agency (make my trip).

I hereby lodge my request for a full refund of the above ticket purchased to my bank account.

Appreciate your quick response.

I have cancelled ticket and even after 2 months no response
all customer care number is bogus
let me know to resolve the issues

Sir/Ma'am

My booking id is- NF7LI4FKLJKIMLQ85069

I booked a flight from Ranchi to Banglore scheduled for 11th of Jan 2022, PNR: NSLQTB, but had to cancel it on the 7th of Jan 2022 because my flight got delayed I was supposed to receive a refund of Rs. 3812 for the same.

I haven't received the refund as of the Twenty-ninth of January 2022 but the app is showing that the refund is credited.

I request you to look into this matter and I hope to get the amount refunded as soon as possible.

Thank you.

I have requested for a cancellation of 2 tickets my Wife and my Daughter (Age 2.5 yrs). Where my wife had tested covid positive on 26th Jan and further looking for safe travels for my family and other passenger we have cancelled the tickets and there was a policy that any passenger if tested covid positive then a full refund will be initiated and refunded. Which i did that to get the full refund. on 26th Jan around 11:50 pm i have cancelled the ticket and on 27th jan in evening i have received a msg stating that after discussion with consumer the complaint is getting closed( where no calls and no discussion was done with us) and further mail and my claim has been rejected by the airline and no refund will be done. (where as i have checked with Airline as per them make my trip team has not even contacted them). They have not even checked my report and documents. This is a complete case of cheating. as the travel company is not doing what they have promised as per the offer that if any passenger is tested covid positve then full amount will be refunded.
On 27 Jan i have called the customer care he has ensured me that we take a note of the issue and we will revert back by 24-48 hrs and you pls submit the full report ( Covid testing) and Aadhar card of the passenger we will initiate the amount. Bit no call and any further progress done on that.

My details are :
Booking Travel agency: Makemytrip
Booking ID: NF2N8VL87DBCFXPJ2707
Reference No.[protected]
PNR: XS2ZJK

Dear MakeMyTrip & ICICI Bank Team,

I have booked flight tickets on 10/01/2022 with my ICICI credit card (ending with 2009) with coupon code 'FLYMON'. I chose 'No cost EMI' (6months tenure) for the transaction as there was an extra cashback. My credit card bill got generated but the amount is not converted into 'No cost EMI'. My bill date is 5/2/2022 so request you to resolve before that so I can get a revised bill.

There is no customer care number for makemytrip so I am unable to reach you.

I request you to look into this matter and resolve the issue as soon as possible.

Hi
I haven't received a refund for my Booking id : NN[protected] in months. The refund date keeps getting pushed on the app.

The flight was cancelled due to COVID-19 restrictions and I'm pretty sure MakeMyTrip has received a refund from the airline. But, MMT keeps delaying my refund. Screenshot attached
Please help 🙏

Dear Team,

I had booked air tickets from Bangalore to Port Blair for month of Feb-22. Due to covid situation, cancelled my tickets in advance on 9th Jan-22.
As per the confirmation received should get amount of INR 20, 473 by 11th Jan, but till now I have not got any refund.

Booking ID - NF7PXYNVKQ8JS2HB7013

There is no way to contact Makemytrip customer care, automated system just disconnects the call and post experience is not good. I also checked with airline Indigo to see if they can help, they confirmed refund was already initiated to Makemytrip already which was more amount than 20, 473, but makemytrip till now has not refunded anything.

Sharing screenshot of cancellation confirmation

Dear Sir/ Ma'am
Please go through below mail reply received from Air Asia & return back my money as earliest possible.

Pertaining to your request for booking PNR:B337RG, I am happy to inform you that your full refund request has already been processed. Kindly reach out to your respective travel partner for the next steps on your request which was processed on 20th May 2020, of amount 15, 420INR.

Thanks

Regards,
Kishor Pardeshi
Sy no 8/2, Yashwant Nagar,
Kharadi Road, Chandan Nagar,
Pune-411014
Cell - [protected]
kishor[protected]@gmail.com

Hi Team

I made a booking from make my trip.They said refund was Initiated but from last 3 days it was not credited in my account. PLEASE LOOK INTO THIS ASAP. My contact nr is [protected] and email ID [protected]@gmail.com.