MakeMyTrip India Complaints & Reviews

Booking ID - NF732H7K880L7HWW5898

I had booked a flight from Hyderabad to Delhi but i was infected from covid before scheduled flight. According to the cancellation policy, I am supposed to get a full refund of Rs.2645. I had received the amount in my MMT wallet and requested to transfer the same in my bank account (original mode of payment) on 15th Jan’22.
But till date (31st Jan’22) I haven't received the refund in my account and the app is showing that the refund is credited.

The money has not been credited to my account yet. I hope to get the amount refunded as soon as possible or else I will be going to the consumer court for my rightful compensation.

Please refer my Complaint # Ref # [protected] which is still not resolved inspite of repeated reminders.

Anoop Kumar Dukka
Mob # [protected] / [protected]

Date: 17/12/2021.
Booking Id: NF2E8U6CWFH178D51478
Company: MakeMyTrip
FLight: AirAsia
Amount: 6667/-

Desciption:

I booked AIrAsia flight from Ranchi to Bangalore. I cancelled flight as flight got delayed. AirAsia refunded my amount 7017/- INR. But MakeMyTrip put money in their wallet. When i asked them to refund the amount in my Amex credit card. They refunded only 350/- INR. Remaining 6667/- they didn't refunded and they reduced the amount from MakeMyTrip wallet as well. I checked my Amex credit card. Amount is not reimbursed. Now my MakeyTrip wallet has 0/- INR. If money is deducted from wallet, then it should be added in my Amex credit card. But as no money in my wallet and my credit card. 6667/- INR is lost or money fraud.

Customer care only provided recorded message that, they have refunded complete amount. It's been more than 2 months. There is no way to email or any person in contact centre.

I have dOne a booking with make my trip, 1st amount got deducted but booking was not completed, I tried again for 2nd time... Amount again' got deducted and booking was confirmed. But as per my bank statement it's showing payment deducted twice. Can I get my refund.? As soon as possible. It's been too difficult to contact your consumer care. Very disappointed

My flight was cancelled by the airlines (Indigo) on the 14 of January from Indore to Delhi (PNR RL4C7M). I received a mail and a call from the airlines and was told that I was eligible for a full refund. I submitted the necessary documents at make my trip website to initiate the refund process.
However, I received a mail from Make my trip today (30 January 2022) that my refund is not applicable (I have attached the mail from make my trip). when I called Indigo customer care service I was told that the refund process has been completed from their side and that Make my trip will refund me. I am unable to speak with customer care service (Make my trip) since the number they have provided on their website does not provide that option. Kindly look into the matter.

Regards,
Talienla Imchen

My complaint about review removing is not resolved yet, it's been one month since i complain about unable to remove review i posted mistakenly about a hotel ... Please resolve my issue as soon as possible

Hotel Booking id- NH[protected]
Hotel Name - oyo flagship 10051 hotel tyche stays

Date- December 30 - 31
Email - [protected]@gmail.com

Hi, I would like to bring to your notice that I had to cancel my tickets booked to Bangalore Chandigarh on 19th Feb and return on 2 March Chandigarh because indigo rescheduled my flight and the timings were not conducive to the purpose of my visit, hence I cancelled the trip. Indigo has initiated a complete refund of my tickets, whereas make my trip has not transferred the same to me. I have email details Recieved from indigo for the same. Repeated attempts to reach your customer care have gone in vain. One of your executives even told me that he will verify with the airline and revert back, but the revert never happened.
My booking id is NF7D2L9LOMCTW55J8163.
Kindly revert back.

I have purchased a ticket PNR- Y0C3G through makemytrip (booking ID NN[protected] for London to Bhubaneswar via Bangalore for 18th March 2020. Due to corona-virus, I could not travel on that ticket and the ticket was kept as an open ticket. The ticket number is 098-[protected].

I've contacted Air-India for the refund and they have informed me that, the ticket is fully refunded to the agency (make my trip).

I hereby lodge my request for a full refund of the above ticket purchased to my bank account.

Appreciate your quick response.

I have cancelled ticket and even after 2 months no response
all customer care number is bogus
let me know to resolve the issues

Sir/Ma'am

My booking id is- NF7LI4FKLJKIMLQ85069

I booked a flight from Ranchi to Banglore scheduled for 11th of Jan 2022, PNR: NSLQTB, but had to cancel it on the 7th of Jan 2022 because my flight got delayed I was supposed to receive a refund of Rs. 3812 for the same.

I haven't received the refund as of the Twenty-ninth of January 2022 but the app is showing that the refund is credited.

I request you to look into this matter and I hope to get the amount refunded as soon as possible.

Thank you.

I have requested for a cancellation of 2 tickets my Wife and my Daughter (Age 2.5 yrs). Where my wife had tested covid positive on 26th Jan and further looking for safe travels for my family and other passenger we have cancelled the tickets and there was a policy that any passenger if tested covid positive then a full refund will be initiated and refunded. Which i did that to get the full refund. on 26th Jan around 11:50 pm i have cancelled the ticket and on 27th jan in evening i have received a msg stating that after discussion with consumer the complaint is getting closed( where no calls and no discussion was done with us) and further mail and my claim has been rejected by the airline and no refund will be done. (where as i have checked with Airline as per them make my trip team has not even contacted them). They have not even checked my report and documents. This is a complete case of cheating. as the travel company is not doing what they have promised as per the offer that if any passenger is tested covid positve then full amount will be refunded.
On 27 Jan i have called the customer care he has ensured me that we take a note of the issue and we will revert back by 24-48 hrs and you pls submit the full report ( Covid testing) and Aadhar card of the passenger we will initiate the amount. Bit no call and any further progress done on that.

My details are :
Booking Travel agency: Makemytrip
Booking ID: NF2N8VL87DBCFXPJ2707
Reference No.[protected]
PNR: XS2ZJK

Dear MakeMyTrip & ICICI Bank Team,

I have booked flight tickets on 10/01/2022 with my ICICI credit card (ending with 2009) with coupon code 'FLYMON'. I chose 'No cost EMI' (6months tenure) for the transaction as there was an extra cashback. My credit card bill got generated but the amount is not converted into 'No cost EMI'. My bill date is 5/2/2022 so request you to resolve before that so I can get a revised bill.

There is no customer care number for makemytrip so I am unable to reach you.

I request you to look into this matter and resolve the issue as soon as possible.

Hi
I haven't received a refund for my Booking id : NN[protected] in months. The refund date keeps getting pushed on the app.

The flight was cancelled due to COVID-19 restrictions and I'm pretty sure MakeMyTrip has received a refund from the airline. But, MMT keeps delaying my refund. Screenshot attached
Please help 🙏

Dear Team,

I had booked air tickets from Bangalore to Port Blair for month of Feb-22. Due to covid situation, cancelled my tickets in advance on 9th Jan-22.
As per the confirmation received should get amount of INR 20, 473 by 11th Jan, but till now I have not got any refund.

Booking ID - NF7PXYNVKQ8JS2HB7013

There is no way to contact Makemytrip customer care, automated system just disconnects the call and post experience is not good. I also checked with airline Indigo to see if they can help, they confirmed refund was already initiated to Makemytrip already which was more amount than 20, 473, but makemytrip till now has not refunded anything.

Sharing screenshot of cancellation confirmation

Dear Sir/ Ma'am
Please go through below mail reply received from Air Asia & return back my money as earliest possible.

Pertaining to your request for booking PNR:B337RG, I am happy to inform you that your full refund request has already been processed. Kindly reach out to your respective travel partner for the next steps on your request which was processed on 20th May 2020, of amount 15, 420INR.

Thanks

Regards,
Kishor Pardeshi
Sy no 8/2, Yashwant Nagar,
Kharadi Road, Chandan Nagar,
Pune-411014
Cell - [protected]
kishor[protected]@gmail.com

Hi Team

I made a booking from make my trip.They said refund was Initiated but from last 3 days it was not credited in my account. PLEASE LOOK INTO THIS ASAP. My contact nr is [protected] and email ID [protected]@gmail.com.

Kindly be informed That I am absolutely and happy with MMT service.

I had booked two bus tickets of zingbus on 21 January 2022. The bus arrival timing was showing 10 PM in MMT app as well as the messages sent by MMT.

The bus left before I could make it to the bus stop as it was a 9 PM bus. On contacting zingbus, They said they cannot help us as the ticket was booked on MMT and it is an error on MMT end.

On contacting MMT, there was no response from your side.

Kindly show me the refund of full two tickets at the earliest.

My booking IDNF73GVRFY197P43D5316
I have booked flight tickets from Bangalore to allahabad round trip under the zero cancelation policy on December 18th...after few days on Jan 7th I have canceled the tickets for some reason but till not yet received refund and also they are paying lesser amount which is actually they have to pay under zero cancelation policy...I tried to call customer service but no use. I wrote mail also after few days got the reply that saying your query is resolved which is not yet solved...

This is regarding flight booking NF7U1GKG3FAMTOS18560

PNR GVYNUV

During booking fare charge breakup was as below.

Airline charges = INR 15618/-

Make my Trip service charges = INR 508.47/-

CGST @9% = INR 45.76/-

SGST @9% = INR 45.76/-

Total = INR 16218/-

Now flight is cancelled by Airline and I am getting refund of only INR 14118/-

Airline is paying full amount of INR 15618/- but why Make My trip is charging INR 2100/- for this?

Why service charges are deducted more?

The refund amount shall be INR 15618/-.

Makemytrip is simply eating away the refunded amount even after airlines are refunding the money.

My entire family got affected with Covid and airlines considered my request and gave some refund due to covid and the same refunded amount has been taken away by these MMT in the name of cancellation and Convenience fees.

when asked they are asking to read T&C, is T&C not applicable for airlines aren't they considering passenger problems? why these fellows are not considering Covid issues?

Next time its better to travel than cancellation and infect others as per MMT advice rather opting for cancellation.

Booking - NF7L0XLKVKKKFKEK7405 - Airlines refunded - 3450 and MMT gave 704

Booking - NF7AXK3WBG3BJJ9F5945- Airlines refunded - 997 and MMT gave 19

Booking - NF7ZRL6JZW13TUYN4696- Airlines refunded - 3000 and MMT gave nothing

This is heights of looting and does this government or any official have guts to question them? will some one help helpless customer?