MakeMyTrip India Complaints & Reviews

Delete a hotel review i posted erroneously.

My booking I'd -NF762Z6N2L3HE18M6892
I have booked a flight from Mangalore to Bhubaneswar for February 4 but the flight was rescheduled and I was given the option of I can take the rescheduled flight of cancel my ticket and get full refund so I cancelled on January 08 and today I got the message from make my trip that I cannot claim any refund and the refund status is closed but at the same time my friends also cancelled but they booked through different sites and got their refund then why I didn't .so I request to look through this kind of fraudulent work from make my trip and process my refund

I have made a recent booking for Flight Tickets from MakeMyTrip with details as below. When I had made the booking from MakeMyTrip mobile application, it was clearly mentioned that there is "free date change allowed". However when I tried doing it from the app, it asked me to pay an additional amount for date change. I am putting down some points informing of the pathetic customer support service MakeMyTrip has provided in the last 2 weeks.

I raised the first query on 29th of January 2022 and was informed that it will be resolved in 2-3 days. But it has not been resolved yet.
Post that I have contacted MakeMytTrip support at least 10-11 times but still my query has not been resolved.
Everytime a new support person is assigned without any information on my issue, since the details are not mentioned in the support ticket. I have been explaining the whole story every time.
I have got a couple of calls from MakeMyTrip persons(again asking me the whole issue) and they have promised about the resolution in 1/2 days, which has not happened yet.
I have been waiting for this from 2 weeks so that I can change the flight dates to 26th Feb 2022 since my itinerary has changed. But because I waited for MakeMyTrip to resolve my issue this long, now the flight tickets are not available. My whole trip has been ruined just because I have been waiting for 2 weeks for MakeMyTrip to resolve this issue.
The only thing I request now after such a tormented experience from MakeMyTrip support is a cancellation of the flight ticket as soon as possible with full refund of my ticket amount. I don't want to explain the same story to every person in support from now onwards. So I am attaching the Screenshots of the proof.

I had a flight booking done from makemytrip from Goa to Delhi on 20th march 2022 on Indigo Flight No. 6E 2091 (13:00-15:35) with for 4 persons,

I directly did a split PNR from the airline site and splited the PNR for 2 persons each and then rescheduled the flight of one PNR to 19th Feb 2022.
On the Indigo airline site, my flights have successfully being changed and it is showing a refund amount of INR 2314 for the fare difference but i have not received any refund.
It is showing to contact the booking partner/travel agent for the same but it is really hard to establish contact with makemytrip.
Kindly initiate my refund at the earliest.

I had made a booking using Makemytrip againt PNR # VHRHHY and Booking Id : NF7QWVDI1ZQ9HADT1353

The booking for made for me, my wife, 1 child and 1 infant. Due to COVID, we had reschedule the flight to 2nd September and also had cancelled the ticket for 1 infact. I was supposed to get a refund processed of INR 855 on account of this infact ticket cancellation but MakeMytrip did not provide me a refund and they did not reply to my emails. I had raised a refund request on their websiite but they also overrode that request and only showed update booking for 3 passengers (me, my wife and one child)

I tried calling them multiple times but their IVR does not connect to customer executive for me to answer, they do not provide any online support or email support, so I was not able to contact them for my refund.

Then I again raised issue on makemytrip on my existing booking asking them for my refund but selecting the option that was available asking them for a refund.

But today night on 10th Feb around 11:30 PM they just Makemytrip without my consent, went ahead and cancelled my flight directly with Indigo incurring me a loss of 12000 INR and in the process also putting my future travel plan at risk and with the potential of extra cost burden

My booking id is Booking id is NF[protected] .. my ticket is scheduled on 22nd January from Hyderabad to Delhi..and air india offers due to COVID everyone can change ticket one time without any cost.. and make my trip team changed my ticket but they changed my sectors too they booked my ticket delhi to Hyderabad on 15th mar.. i complained at mmt customer care and they sent tickets 3 time with different - different PNR no. And very time after 2 days of receiving ticket ticket cancelled. And still I have not any ticket from Hyderabad to delhi.. and they also not refund my money and I called in mmt customer care min 50 times but still I have not getting any resolution.. it's a serious menta harrasing case. Please do the needful..

From Akola to Pune bus ticket
Feb 10, 2022
Feb 10, 2022
I have booked a bus from Akola to Pune through this MakeMyTrip company website on 10-Feb-2022. My journey was on next day 10-Feb-2022. The amount is deducted from my account, but I didn't get any booking confirmation from this company via email or phone number.
While booking it ended with "Oops, seems our servers are tried" before this message amount deduction.(Amount : 1153.95)
Transaction number:[protected]
I have the amount deducted message and transaction details with me while deducting the amount through net banking.

This is very bad experience I had.

Please consider this as major issue and refund the amount as soon as possible. Please consider this as a humble request.

On Wed, 29 Dec 2021, 00:19 Bidisha Tewary, wrote:
Hello Team,

This is in regards to the complaint I have raised for this booking in mmt app.

On the morning of my journey when we went to the boarding point there was no bus and the contact numbers given in the ticket were all switched off. I waited for an hour at the stop and called the owner of the travels and he said that there is no bus at 6.30 in the...

Dear MakeMyTrip.

Greetings!

This is reference to my booking NN7YX563K179JIF06082, as well complain number :[protected]

Airfrance has not allowed Gautam Singh to travel and asked for transit visa.

Now check your MakeMyTrip app, there is no such information about transit visa on Air France rather it’s mentioned for all other flights were transit visa is required. But for Airfrance is open.

When I called customer care they refused to accept this fact.

While on app it’s totally misguiding and you must refund the ticket.

Expecting full refund on the same.

Please call me on +234-[protected] since I am in nigeria.

Regards

Ashutosh

On 1st February i tried booking a holiday package through make my trip app and my money got deducted where as it showed in app as booking failed .
i have contacted my bank HDFC and they say it has been credited to merchant account which is MMT, but MMT refuses that there is any kind of credit from my bank and i am stuck in between . i have raised multiple complaints but not of any use, i kept on talking with make my trip representatives but there was no use . no body giving a proper response, bank needs a statement from make my trip which they are not providing me . its been 9 days already but my money is still not refunded by any of the party's i am attaching some evidence for supporting my case mmt please return my money .

I have booked a bus from Mysore to Udupi through this MakeMyTrip company website on 09-Feb-2022. My journey was on next day 10-Feb-2022. The amount is deducted from my account, but I didn't get any booking confirmation from this company via email or phone number.
While booking it ended with "your order is awaited" after the amount deduction.

Order No: NU[protected]A1
Payment Ref No:[protected]
Amount : 907.50

I have the amount deducted message and mail with me addressing to CCAMakeMyTripIndiaPr while deducting the amount through net banking.

Through the voice recording they are not allowing me to speak to there customer service member to check on this issue. This is the worst experience.

Please consider this as major issue and refund the amount as soon as possible. Please consider this as a humble request.

I have not received refund amount. I changed the date of my flight from 15 Jan. 2022 to 09 Feb. 2022. The booking ID for the original flight and the changed date was the same, it was NF25LOEZKE3NABLZ7149. I took a flexi ticket when I booked my flight ticket so there was no charge for the date change. I paid 7983/- for my ticket and when I changed my flight date, since the 09 Feb. flight was cheaper, I was supposed to get a refund of 3263/-. I’ve tried to call the toll free numbers and the numbers listed in their website, but it all comes back as invalid numbers. Kindly refund it as soon as possible.

I cancelled my ticket. I cancelled it because I was tested positive.their promise is to refund completely. But they just refunded 1500. I paid 5000.
I have attached my covid 19 test report also

We have booked bus non ac from Bangalore to vijayawada and vijayawada to Bangalore on 5 th feb & 8 Feb.
The bus operator cancel the bus and says to me before one hour of pick up time. And changes a ac bus, because of this my wife got vomit many times. While coming back we booked non ac seater from vijayawada to Bangalore at 5.30 pm, the operator call us by 4.30 pm and he says the bus is break down, so we will give u bus by 9.30 pm. We agreed for that also but bus cme by 10.15 pm and it was again AC, my wife is totally struggled because if ac, these make my trip don't follow the customer, just taking booking in portal and collecting commission from the operator, if anything happens while coming or going. Who is the responsible for this. They suddenly change the bus, they change the timing, but make my trip does not think about the customer, they have taken insurance for the one bus but one more bus is coming for pick up, the timing is changed if anything happens to the customer this make my trip will support or help the people got affected. Im surely going to file case against this make my trip. I need a explanation from the company

I have booked a flight ticket from MMT on 26 January for 8 February From Delhi to Surat at 6:30am and the same has been cancelled by airline (GoFirst) itself and I have also applied for refund on the same day i.e. 29 January to MMT.

The details are given below-
Passenger Name: Mr. Vineet Kumar Agrawal
PNR: P2886HB
Flight no. G8-2201
Booking ID: NF7MY5XT5ARRAD8X4698

Gofirst airline has already refunded the amount to MMT on 6 February but neither I have received it nor I am able to see the refund status on MMT (my trip option).
The amount paid is 5208/-

Since 3 days i am trying to reaching my relationship officer for my booking related queries but she is continuously ignoring my calls my messages and i dont know really why she is doing this with me . Day is 9th of February2022 and i have booked a package for 10th of February 2022 i dont have my tickets for flight no pnr no. Given to me and no body is helping me out if i was not able to go for my honey moon because of you guys i will file a case against you guy specially akshata abhinandan ( relationship officer) and makemytrip.

I booked my ticket on 2nd feb but shown as unsuccessful. The money has not been returned or refunded in case o[censored]nsuccessful payment. I need to get confirmation if my flight ticket is paid or pending. My flight is next week so please get back to me as soon as possible

My Andaman trip was scheduled on 15th February 2022. I had an option to change the dates/cancel the booking upto 3rd February 2022. However, I received information about the travel restrictions in Andaman on 4th February, from one of the MMT staff. She informed me that I will be able to either change the dates or go to Andaman as per the plan. Since the new information came to light only on 4th February, I wanted a cancellation with refund instead of date change. However, MMT denied for the same and cancelled the bookings suo moto. It is still showing me as cancelled. I have wasted 80000 rupees on a holiday I never went and will never go to.
If there is no action from MMT India, I am preparing to file for Consumer Court.

Due to Covid situation, I made a request for my gift card validity date extension earlier over a call and it was promised to me that it will be done but when I logged in today to the MM trip app I found that the validity date is the same.

Gift card - [protected]

Please extend the validity of this Gift card immediately, atelest by 6 month or one year.

Task id[protected]...

Air travel: Bangalore to Toronto via Doha
Airline: Qatar
Booked through: Makemytrip
Booking ID: NN[protected]
Date of air cancellation: 22/12/2021
Reason: Qatar cancelled for operational reasons
Date of refund request: 22/12/2021
amount: rs 1.68 lakhs
Usual timeline for refund: 7 working days (from Qatar website)
Status: Refund request received, no response on email or phone

===Last response from Makemytrip on 25 Jan 2022====

With reference to your Booking ID NN[protected] our records indicate that you have raised a query regarding the refund status .

As per our telephonic conversation, we have raised the request on the utmost priority basis. Also, be assured we are following up so that you get the refund soon.

As checked with the concerned team and after taking multiple follow-up with the airlines, the refund request date for the full refund is on 22/12/2021 13:22:16 and this will take 11 days for this to be updated.

The approximate refund amount is 168, 482 Rs which is subjected to airlines approval.