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MakeMyTrip India Complaints & Reviews

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Last updated May 14, 2024
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MakeMyTrip India reviews & complaints page 87

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A
A p shaw
Jan 20, 2022
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Refund amount not tracking

A ticket was booked vide PNR MGVLQL, Invoice No M06AI22I08691152 and booking ID NF7CRFRH24UW36537105 dt 07.01.2022 from Bangalore to Durgapur, Journey Date 22.01.22 .with No Cancellation charges Rs 922.88 Flight was cancelled as such ticket is also cancelled. After follow up with Indigo it came to know that the amount is transferred to agency ( here Make My Trip ) on 12.01.2022. But still the amount is not credited in my Bank Accounts . br...
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Kris Anivij
Jan 20, 2022
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About my refund of COVID+

I booked a flight from bengluru to Ahmedabad and my flight date was 17th Jan 2022, but I was tested COVID + on 16th morning and I updated the COVID + certificate to the MakeMyTrip website for full refund. It stated that those who are impacted with COVID+ will be fully refundable, but I recieved only 533 out of 3671 the ticket. I have submitted proper COVID+ certificate with QR code on it.kindly resolve this issue and fully refund my money...
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P
Pankaj P Naik
from Ponda, Goa
Jan 20, 2022
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Refund not reflecting in my account

Website:Makemytrip.com

Dear MAKE MY TRIP

Im Pankaj Naik, I booked my flight from Goa to dubai and dubai to goa on 6th jan 2022 on my booking ID NN7KGI8COTISGAVY0421 but due to medical reasons i had to cancel the flights.Refund was initiated on 17th Jan 2022 but still not reflecting in my account.
I request make my trip to look into this matter as soon as possible and resolve my issue.
Waiting for your positive reply....
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S
Sukhendra Lodha
Jan 19, 2022
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Change date offer can not be availed on the MMT website

I have made a booking for Mumbai to Lucknow for 5th Feb 22 by Air India and I want to prepone it and as per the MMT website Air India allows change of date without levy of any fee. However there is no option to avail this option/ offer.

I tried to reach to customer care on their tele numbers but there is no option to talk to MMT executive....
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T
TausifAhmad@2022
from Hyderabad, Telangana
Jan 19, 2022
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Refund of ticket on cancellation due to covid test report(positive)

Address:MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

My booking id is NF2M2E5YJK3JUIZ52276 and my flight was with Indigo from Hyderabad to Gorakhpur on January 16, 2022. As per travel guidelines, I got the RTPCR test on my wife with 72 hours of departure who was one the passengers supposed to travel with me. The RTPCR report was positive and I had to cancel the full ticket as she had been staying with me and I also could not travel. I got refund of just Rs 4806 whereas I had paid Rs. 13034....
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A
Abhimanyud
from Saharanpur, Uttar Pradesh
Jan 19, 2022
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Regarding refund booking idNN7X6RR9AAR7F9S45764

I booked a flight from delhi to sharjah for 20 dec 2021 on 20 nov 2021. With booking idNN7X6RR9AAR7F9S45764 . PNR NO BIYDMS in indigo. Than i changed the date via mobile app on 21 dec and i was suppose to get refund of 2797 which I have not received. Than i cancelled the flight on 8 jan and i was suppose to get refund of 10, 274 which also I have not received. It is showing on app that amount has been credited but it has not been credited...
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P
priyabrataW
from Bhubaneswar, Odisha
Jan 19, 2022
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Refund Status for booking

Address:BHUBANESWAR

Hello MMT, my booking ID- NF[protected]

This is priyabrata pattnaik made a flight booking with you in Indigo Flight, but as per airlines some technical reason this flight was cancelled and then already refunded my full amount to 3rd party application. Already they sent mail regarding this. So please refund my amount as soon as possible to my MMT Wallet, so that I can make my future travel plan.

I had booked...
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P
priyabrataW
from Bhubaneswar, Odisha
Jan 19, 2022
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Refund Status for booking NF79137327038666

Address:bhubaneswar

Hello MMT,
This is priyabrata pattnaik made a flight booking with you in Indigo Flight, but as per airlines some technical reason this flight was cancelled and then already refunded my full amount to 3rd party application. Already they sent mail regarding this. So please refund my amount as soon as possible to my MMT Wallet, so that I can make my future travel plan. ...
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M
Mehdia Rizvi
Jan 19, 2022
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No redressal mechanism for refund

I have been a loyal customer but the problem is that MMT is not providing a platform for me to redress mechanism.
I have been trying to contact MMT regarding my refund status. I cancell d a rescheduled flight which indigo gave me full refund and I received a mail too. MMT has deducted the money and now I have no platform to raise that complaint. I tried their customer care which is all automated replies, I tried their email IDs which...
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S
sck788
Jan 19, 2022
Jan 20, 2022
This thread was updated on Jan 20, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrong cancellation charges and unethical practices

My flight from Varanasi to Kolkata was first delayed and eventually cancelled by the airline carrier Gofirst which made me cancel the connecting flight from Kolkata to Guwahati as well. The airline called and confirmed that the full amount will be refunded as it was a cancellation from their end. But makemytrip then added all sorts of cancellation charges on top of this and processed a very low amount. On top of that, I am unable to reach...
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I booked a flight on November 10 2021. Flight got cancelled for which i got refund in my mmt wallet. I wanted to transfer my money from wallet to account. Its been more than 4 months i have not got my refund in my account. Neither i can see it in my wallet. I raised a complain but make my trip staff told me rrm number is generated and you will recive with in 1 week. Its been 4 months i have been waiting. Your customer care number do not allow...
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S
srishteekhanda
from Navi Mumbai, Maharashtra
Jan 18, 2022
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Complain about MMT wallet - refund not reflected in MMT Wallet

Address:makemytrip

I have cancelled a flight ticket. MMT refund tracking status shows amount transferred into Wallet but my wallet balance shows 0....
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Address:Make My Trip India

This is in regards to the booking ID - IN1B[protected] // IN1B[protected].
Abhishek Kukreti
Abhishek.[protected]@makemytrip.com
MakeMyTrip

He booked us the tickets from Bangalore to Manchester
Through Vistara airlines
Bangalore to Delhi to Franfurt to Manchester
So in Frankfurt transit visa was required- But Abhishek said it is not required. He confirmed twice and thrice that Transit...
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A
ankshu55
from Bengaluru, Karnataka
Jan 18, 2022
Jan 18, 2022
This thread was updated on Jan 18, 2022
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Flight Ticket Refund not processed in Make My trip Wallet or Source Bank Account. PNR - GFH4VE -- Booking id NF28120330509554

Hi Team,

I had booked a Return Journey Flight for my parents from CCU-BLR with the following details.

PNR Number From Station To Station Date of Travel Number of Passengers Cancellation Date
GFH4VE CCU BLR Saturday, 15 January, 2022 3 (Three) Monday, 10 January, 2022
GFH4VE BLR CCU Sunday, 23 January, 2022 3 (Three) Monday, 10 January 2022

The airline has canceled the operation...
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Srivya
from Bengaluru, Karnataka
Jan 18, 2022
Jan 26, 2022
This thread was updated on Jan 26, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No refund even after several calls

I did a booking on 07th Jan ‘21 from Bangalore to Ujjain. At first they deducted the amount Rs.2020 but showed as ‘cancelled ticket’ and when we contacted them, they replied as they would refund the whole amount within 5-7 working days. It’s been more 10 days but still they haven’t refunded the amount yet. And No IVR calls then connect for a talk with their representatives. Kindly take an action to refund my brother’s amount as...
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M
Minyoung Kim
Jan 18, 2022
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Can't change the booking date

I already tried through web and app, but they don't work. My booking ID is NN[protected], PNR UHUTNQ, E ticket number is 217-[protected]. Plesee I have to postpone the date because I got Covid positive, there's no way I can get on flight on 6th Feb. The rtpcr test will show positive even after I recover. Please help me to change date to any date of April....
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Lakshmi Priya Muthe
Jan 18, 2022
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MMT is denying refund on a flight cancelled by airlines

Address:India

I have booked a flight to Newzealand from Bengaluru which was cancelled by Singapore airlines on 14th December. It has been more than a month and I did not receive my refund. MMT has not been connecting me to an agent on call and continuing to send me a WhatsApp message that refund is not applicable on my booking. Since the airlines has cancelled my flight, I am supposed to receive a full refund....
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I have been calling the customer support since last 14 hours to change the travel date of my book PNR 69BF5I Delhi to Canberra. By consistently saying that their server is down they have refused to change my travel date or even cancel the booking. After being on call for 1hour at 12am on 18jan, they finally informed me that the fare difference is now 18000 inr. At 1pm on 17th Jan, the fare difference was only 100rs. I have been cheated and...
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Mohammed Arshaan A
from Chennai, Tamil Nadu
Jan 17, 2022
Jan 17, 2022
This thread was updated on Jan 17, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Flight ticket Refund got mishandled by MMT

I had booked flight from (Spice Jet) tirupati to delhi (Connecting Flight via Pune) and bokked multi city flight in return from (Indigo) Chandigarh to chennai (Connecting flight via Bangalore)... I have received mails and messages from Indigo Airlines stating flight has been cancelled due to operational reasons. I had a check on their website regarding the PNR status and hence found i can avail their full refund program by which i had option...
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A
angelinsebastian
from Chennai, Tamil Nadu
Jan 17, 2022
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Refund money not paid in full

I booked ticket via make myreio ans cancelled 4 days before although airline agreed for refund in full

Make my trip is only paying me 10%...
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