MakeMyTrip India Complaints & Reviews

I have canceled 2 flight bookings both of Indigo airlines made through MakeMyTrip.com
Pune to Chennai: Booking ID - NF25B7DZNZVKD2060728 (current status: refund of INR 6708 transferred to wallet on 31st Dec 2021)

and
Chennai to Pune: Booking ID - NF2RDML94ICCOH8P3930 (current status: refund of INR 4278 transferred to wallet on 31st Dec 2021)

No amount is seen in the wallet (INR 0).
I have not received any refund as yet as on 24th Jan 2022.

I have tried phone calls to the given helplines and no additional information was received. Emails go to "donotreply" automatic addresses.
Please help.

Hi!
I has done a booking for Sterling Kanha Resort with booking reference number NH[protected].
I posted my review on MMT but accidently gave 2 stars which I wasn't to change and I also want to change my review.
There is no option to do so, hence I request you to allow me to edit my review.

Booked a fully refundable flight with booking ID: NN[protected] on 13th Nov. Cancelled the flight on 8th Jan. The refund has not been processed, the makemytrip customer care is not providing any useful help, and the website keeps showing that the refund is under process.

The bus ticket booking (Booking ID#NU[protected]) (Reference PNR#27V8B2FQ) was made on 18th Jan 2022 to travel from Gurgaon to Jaipur. The bus operator Delhi Heart Vikas travels was contacted by me to know the whereabouts of bus, he informed me due to limited passangers they have cancelled the bus and they can tranfer me to another bus of Non AC category. inspite of my booking made in an AC bus. I filed a complaint with MTT India regarding the cancelation of bus on the same day. i.e. on the night of 18th Jan, before the stipulated time of bus departure. The complaint was lodged on the same day and marked as resolved by MMT on 19th January 2022 without even establishing any sort of communication with me, neither the refund of full amount is received so far.
I request for complete refund of INR 264/- for the bus ticket booking made on the January 2022 for travel between Gurgaon and Jaipur.

Hello

Complaint against make my trip

I am UK resident and I have booked flight tickets over the phone (recorded line), where no disclaimers or disclosure have been given and neither I have been advised to visit the website to check any further T&C’s.

Booking id: IN1B[protected]

22 jan 2021. LHR-DEL AT 12:15
Return
21 feb 2021 DEL-LHR AT 4:15
(2 adults and 1 infant age 1 year)

Eventually we couldn’t board the flight because certain circumstances, but we informed the virgin atlantic air line help desk 90 minutes prior and they cancelled and put a remark on their portal and advised us to contact and inform make my trip, which we did over the phone (recorded again) and emails.

Now the company is not helping us, I’ve tried to call them multiple times and sent emails but they’re not helping but give fake hope and making fool out o[censored]s.

I am seeking my full refund as I was left with no choice and have to make a new booking with the airline directly for next day as my 69 year mum is not well .

I want to take legal action against the company for leaving us traumatised emotionally and financially.

Thanks and regards
Hitesh sidana
+[protected] // +[protected]
Hitesh.[protected]@gmail.com

I and my husband had booked the Dubai package in the month of November worth 179000/-. We were asked to test for covid twice before departure, 48hrs before, and 6hrs before. Our flight was on 09/01/2022 at 7.50 am. We tested negative 48 hrs before but I tested positive at Mumbai airport due to which I was denied to board on flight and institutional quarantined. We requested 'Make my trip' company to reschedule the tour when everything gets normal but they denied and proceed for a refund where we were told to receive 110000/-. The deduction is substantial and not acceptable to the middle-income groups like us. We demand that the amount to be refunded completely with cancellation charges deduction or rescheduling of our trip. COVID situation is totally unprecedented and the tourism industry should take this into consideration. We had booked the package when there was no topic of omicron.
We sincerely appeal to the company to refund complete refund or rescedule the tour.

My flight Goa-Delhi 12 Jan, I5-776 (Booking ID: NF2V4720FNJ4ME4L6807) was cancelled by Air Asia and the the payment was returned to the agency (MakeMyTrip India) and ₹ 23, 631 has been processed in MakeMyTrip Wallet o[censored]ser [protected]@yandex.ru
But my wallet is not reflecting this refund neither this amount was returned to my bank account.
I want my money to be returned on my wallet or my bank account.

Hi Sir
i had made a return trip booking thru makemytrip on gofirst airline for PNQ-DEL and return from DEL-PNQ. due to the PUNE airport closed for renovation the outward flight from PUNE-DEL has got cancelled.
after followups from the airline the refund has been sucessfully done to your website on our behalf but on the makemytrip website under my trips tab the PNQ-DEL sector doesnt show at all.
please kindly refund my amout as soon as possible and change your website or callcentre so that people can interact with youll.

pnr or booking reference is YF37TX.

my mail id is [protected]@gmail.com

Hi, I had a booking for a cab from New delhi. The driver never arrived and the details were not updated in the booking so couldn't contact driver. It still shows status as waiting. Booking Ref number is [NC[protected]] . The amount paid to makemytrip I need the refund. Please help with the same.

Booking ID#NU[protected] | Reference PNR#27RT82AX

Bus: Manali to Amritsar
Boarding point & time: Manali, 8:00PM
New boarding point & time: 12:00AM at midnight, Was asked to travel to Patlikuhal, 17KMS away from Manali
Bus arrived: No
Response from Bus operator on any numbers: No, not even one call was answered
Response from MMT: No, refund request close without resolution
Current response from MMT: Only IVR response and disconnection!

Experience:

The boarding was from Manali at 8:00PM but the bus operator told me that the boarding point was changed to patlikuhal which is 17kms after Manali on the pre-text that it would be difficult for the bus to arrive due to snow, i acknowledged and took a 4x4 ride that costed me 4000 rupees.
however along the way, i could see a lot of other buses and vehicles travelling on the same road and it was not snowing!

After reaching patlikuhal I was informed by the operator that the bus would arrive at 12:00AM midnight, because of which i had to wait in an isolated by-pass road without any safety in the near freezing cold temperature.
The bus did not arrive at the location even after waiting for many hours post the boarding time.
I had to travel to

None of the contact numbers provided on the app by the operator answered the call, and I was left stranded in an isolated location next to a dark highway in the middle of the night, would would be responsible if any harm would have occurred at that point of time.

MakeMytrip customer care was also pathetic as there was no way to reach a real person for support on call during that time.
Even till date, i have not been able to speak to any person from MMT, as all calls get routed to an IVR, that disconnects after providing work-in-progress message each time!

I had raised a request for refund, as the bus did not arrive at the spot and there was no response from the operator, but the request was closed without resolution for the refund!
I have raised a second request, but there has been no response yet, its the same answer "We are looking into it, and our team will get back to you"

Look into this and arrange a call back.

I feel this website is more interested in getting bookings done, and there are no resources dedicated to answering or helping customers when they are in danger or in need!
I regret, using this platform for my bookings!

I have booked two flights from Pune Nagpur 30 Jan, 6E-6745 and Nagpur Pune 26 Feb, 6E-241 but flights are canceled by the airline.

Now when I ask for a refund MakeMyTrip is deducting "MMT Convenience Fee 897 Rs" and "Donation Amount 10 Rs" for each flight.

And I don't see any way to contact them as they have no option available to contact them for any query.

But when I am not responsible for any cancelation how do they charge me for any convenience and donation amount?

Please help me.

We have booked a trip from Gurgaon to udaipur on 27 jan, due to some reasons it has been failed, but my money not refunded till now, Their app is ### no use at all, their CUSTOMER care worst, i tried to reach them out by CUSTOMER care number by their by default calling option worst there no option to connect with human so we can tell them what issue we have, this worst brand and app i use ever, i need my money asap. see the attached screenshot, how much more time they will take to refund my money?? i don't know.

I have cancelled two flight bookings through mmt last month and I’ve been informed that the refund will be processed through MMT wallet but it doesn’t seem to show in my wallet. Please help....

All the make my trip customer care number are automated answering machine. It is just redirecting to my trip section of app. I am having query for refund of my trip, but not able to contact customer care executive.

Dear Sir, I, Phursang Sherpa(PNR No RJN3UE) and Tika Lamu sherpa(PNR no RJN3UE) had booked the flight from bangalore to bagdora airport dated flight spicejet (SG-327) on 14th jan 2022 and later cancelled the ticket after which
I received the cash in my make my trip wallet from which I withdrew back to my previous payment mode but til date no refund amount is credited to my bank. For your reference, the below mentioned is my booking ID.
NF7HZ25XOR8H24QV0032
Contact no [protected]
Location Bangalore

I had booked two tickets in October, 2021 through MMT, India.
One for myself and one for my mother.
PNR Numbers are ELXLKA and MVRUSB
I was supposed to fly back from Chicago to Delhi on 8th February, 2022 and my mother was scheduled to fly on 27th April.
Because of her age and health issues I got her ticket preponed to 8th Feb in on 17th December, 2021 for which I paid Rs 19817 incl the shifting charges and change in fare charges.

Because of her health issues, we are not in a position to fly on 8th Feb, 2022 aswell and we decided to change the date to somewhere in April, 2022.
I was surprised when I learned that I need to pay roughly Rs 33000 if I get the date changed in my case.
In case of my mother, MMT need to get approval from the Airlines as the ticket date has changed once.
And more to my shock that I am entitled to Zero credit in case I request for cancellation of my tickets.

TO ETIHAD TEAM,

Here I would like to update you that both the charges are not in the line of the commitments and conditions that were updated by your learned team

I was told earlier that I ll have to pay app Rs 8000 plus change in fare charges in case I change the dates and I ll be entitled to 30% of the total cost paid in case I cancel my tickets 24 hours before the departure.
Today, the commercials as quoted by your team are altogether different from your commitments and what I had paid last month.

I leave the decision to your wisdom and experience and expect you to show some mercy on the condition of my mother who is 81 years old and is not in a condition to fly on 8th Feb, 2022.

You may reach me on +[protected]

I booked my flight from Mumbai to Ranchi with indigo on 3rd jan 2022 and cancelled my flight ticket make my trip sent message that the amount is refunded and processed on 5th of jan and refunded amount is returned to make my trip wallet but there is no amount showing in my wallet its 0rs .Where my amount has gone? please help me to get my refunded amount.
Booking ID-
NF7K7ALD94CT9QIV0975
Mobile no.login - [protected]
Name - Anjani Kumar

We raised a refund request on 14 Dec 2020. From MakeMyTrip, there is no response. They are ignoring my emails. We called many times. Still no response from them.

They are cheating!

Booking Id : NL[protected]

I am writing to inform you about my dissatisfaction of five day tour

30 nov 21, we started our tour . As I was quite impressed by the description of MMT tour voucher. I wished to had a delightful honeymoon.

However my honeymoon was shattered and spoiled by number of problems and consequently your management did live up with claim.

Due to chaos made we were shifted down to a awful hotel. Where in we booked for star rating hotels. Neither till now we got refund of our activities Scuba Diving Ross Island and Candle night dinner. As promising MMT voucher was you guys couldn't even stand 20percent on it.

I have been contacting my tour guide since month she hardly replies.

Hope so you look into matter and revert back as soon as possible

[protected]@gmail.com

A ticket was booked vide PNR MGVLQL, Invoice No M06AI22I08691152 and booking ID NF7CRFRH24UW36537105 dt 07.01.2022 from Bangalore to Durgapur, Journey Date 22.01.22 .with No Cancellation charges Rs 922.88 Flight was cancelled as such ticket is also cancelled. After follow up with Indigo it came to know that the amount is transferred to agency ( here Make My Trip ) on 12.01.2022. But still the amount is not credited in my Bank Accounts .
Here i have to say also that the booking history is not showing in my MMT app there fore i am unable to use the facility of MMT App .