MakeMyTrip India Complaints & Reviews

I need to change my email ID from partha.[protected]@nielsen.com to [protected]@gmail.com as my previous email is now discontinued. The MMT app does not allow change of email ID, nor does the website. Nor is there any way I can contact MMT on phone. They dont seem to have a helpline.

Can you please ask MMT to contact me either on my new email address or by calling me on my landline[protected] or through sending a...

Dear Sir/Madam,
This is to inform you that i have booked one train ticket on 29.12.2021 my Booking IDNR[protected] payment debited through my simpl account Rs: 938.81/-, unfortunately booking failed and there are showing refund under process. 20 days almost passed but i am not received debited amount please look in this issue on an priority basis and refund debited amount in simpl account because i am getting reminder from simpl account for payment.

Thanks & Regards
Bishnu Sharma
[protected]

My self Shemi, on 13 jan 22 I tried to book a flight from Vishakhapatnam to jammu through makemytrip app but two times I failed . The payment of 5410, 5710 been deducted from the HDFC account through gpay but the flight not booked. My flight booking id is NF72NG871WQOUA5Z5481 and on second attempt the booking id is
NF7R83EF9MSI60UI6446. They told me that refund will be done expected in 2 to 3 days but I didn't get. It's been 2 days ago but no refund is done.

The portal of MakeMyTrip says refund completed and sent to wallet. However my wallet balance is 0 and no refund is received. Customer care has been called but of no use, they either say it is the wrong department or promise to arrange a call back. No call back received till now. Amount of 19, 198 INR has been stuck. Highly disappointing in such difficult times. Attaching the photo proofs.

Hi Team,

Till now I didn't received my refund amount from MMT, request you to do the needful at the earliest.

Below are the details.

Passengers 2
Chaitra Samse
Flight - Indigo Airlines (Booked from MMT app)
Flight No - 6E-477
PNR No - AKH8SM
Date - 26th March 2020
From Goa to bangalore

Request you to provide my refund at the earliest.

Regards,
Chaitra Samse
chaitra.[protected]@yahoo.com

Hi, I have booked the complete package from MMT for my honeymoon vacations by thinking MMT will take care of everything just by paying extra as purchasing the package from MMT. MMT assigned the RO(Relational Officer) with its packages and if you try to reach out to mmt support they will simply say just reach out to your RO only and the amazing thing is RO doesn't respond. RO's doesn't take any followup/feedback whether you are getting the things as per your itenary or not. My flight got cancelled in srinagar due to bad whether and when i try to reach out to airline they say just reach out to your travel partner since its a group booking we can not do anything in that. and when i reach out to mmt it says reach out to your RO and finally RO doesn't respond. I was hopeless what to do now at airport since cab also dropped at the airport as per the itenary and now they are free. Finally RO picked up the phone when i asked when will i get the reschedule tickets she said i would suggest do it by youself since MMT process will take time at least 3 days after having the confirmation from all the guests. totally nonsense since we have individually booked the package so why the hell they booked the air tickets in group booking and at last saying will give the refund 2.9K and if i purchase by myself it costs around 20k on an urgent basis. and also i asked for the accomodation support and for the cab support since i am very new to the city and don't know anyone apart from MMT. but again RO said you have to do it by yourself only. we can max give you the air tickets refund and that also still not been CREDited. I thought MMT is a big company and it will do every possible thing for better CUSTOMER experience but that was the opposite in my case. I have got one thing now MMT is completely "###"

I booked an Indigo flight ticket in Makemytrip for travel from Kolkata to Dibrugarh on 14th January 2022 (Makemytrip Booking ID NF26S7MYSAS2RYNM0472). Indigo canceled many flights on their own because of the 3rd wave of COVID. My flight was among them. Since Indigo cancelled, I initimated MMT and asked for refund of the amount 6708 that I had paid.

However, MMT refunded only 6108 deducting the convenience fee. Now I understand...

Tickets no generated and my pay debit

I did my date change on 4th of Jan 2022 for Mumbai to Dehradhun flight over the phone I has a word with Aman ..he told me you will get your refund in 7 business days still I'm waiting no response from them,

Kindly do the needful

Dear Makemytrip team,

It was a nice experience booking train ticket through your platform but due to some reason I had to cancel that ticket for which I was expecting full refund as there was an option while booking the ticket which asked for if I wanted full refund and i had chosen that option. Attaching the screenshot of it for your reference.

I had paid Rs. 2216, so i was expecting this much refund but to my surprise I just got Rs 1365 refunded. So if you don't mind, can you please assist me with break up of amount.

Booking ID: NF[protected]

I have booked 2 ticket from Ahmedabad to Hyderabad on 16 Jan 2022.

Now flight is canceled and we process refund on Airline Website. He has return amount was we paid by MakeMyTrip.

Now Make My trip again applied MMT Convenience Fee for cancellation.

Why you charged MMT Convenience fees for refund. Already Airline transfer booking amount to you. MMT has to do nothing and also flight is cancelled so please refund fully amount what Airline Transferred to you.

OR give Refund option with airline, so we can directly transfer refund in our account.

I hope MMT team is understand issue

Issue :
1. Provide option that we got refund from airline to us without MMT involvement.

2.Give Fully refund when flight is canceled.

1) My daughter, Gaurvi Pandeya was scheduled to travel from Del to Melbourne for studies. A confirmed ticket from Qantas airways for 11th Jan 2021 travel date vide Booking ID IN1B[protected] was issued on 14th December 2021. A payment of Rs147704 was made.

2) Omicron crisis hit the world including India. As a matter of abundant caution, we thought it was best to postpone the ticket for the 16th Jan. The agent asked us to pay Rs 15073 an additional amount to make the ticket change. This amount was promptly paid vide credit card on the 6th of Jan.
3) On 7th of January we received a communication from Makemytrip enclosing a ticket from Del to Melbourne for the same airlines.
4) On the evening of 7th of January we received a call from Mriganko Paul of MakeMyTrip informing us that in case an additional amount of Rs22196 is not paid, the airline will cancel the ticket. No persuasion was permitted and we were literally forced to pay this additional amount for fear that the amounts already paid will also be lost. An additional payment of Rs22196 was paid on the 7th Jan.
5) When my daughter looked at the already sent ticket for the 16th Jan journey, she realized that this is just a letter, not a ticket. She contacted customer care and was informed that the ticket has not been issued by Qantas. She has been following up with customer care two to three times a day every day but no resolution done.
6) These events have caused her and me a great amount of trauma and loss of mental peace and major financial loss.
7) Travel to Australia has to be preceded by an RTPCR test that is 3 days before departure. Desperate with no resolution in sight, my daughter has been forced to inform the Australian University requesting to postpone her session to April.

Request:
1) Refund the entire amount of Rs184973 immediately
2) Compensate me and my daughter for the trauma
3) Compensate my daughter for the loss of one-quarter of her studies in Australia.

Please note that we are not seeking a ticket now because my daughter has been forced to postpone her semester because of the lack of a travel ticket from MakeMyTrip. Any ticket now will be of no value as travel per see has had to be postponed.

I hope I will find a resolution to my request.

I was tried to book a ticket on 13/01/2022.In transaction process amount was deducted from my bank account but ticket was not booked.

Travel details
Vizianagaram to kakinada
No of passengers - 4
Date of journey - 17/01/2022

I had booked a ticket via MMT during lockdown in the year 2020 bearing booking ID- NF[protected] which was affected by pandemic and at last suspended. Subsequently, as per aviation ministry order the airline authority had to refund the fare of flights which was affected during lockdown period. However, in my case MMT did not refund the amount and credited it as a shell which I should to avail it within one year from the booking time. So, I thought I will be going in next one year better it fine no problem in keeping it as a credit shell. By the by in the month of October, 2020 when i tried to use the credit shell for booking flight ticket it shown invalid so I had to cancel my above booking and asked for refund. So as I contact with MMT customer for refund and they told me to give my bank details as per desired by them I gave the same above details and wait for refund till the deadline was 14th October, 2021. When the deadline was over and the refund was not initiated to me then I started to contact with MMT customer care many times. As after hard waiting for 2 months suddenly I got a called from MMT customer care on 16th December, 2021 that their Banking team, Refund team and Finnance team had verified and found that they had initiated the refund in two installments and advised me to contact with my concerned bank. As per advised From MMT customer care I had contact with my concerned bank and provide the UTR no of refund and after search found that MMT had initiated the refund to me but by mistake of non putting of one zero in my account number the refund was auto return to MMT. Hence, on 31st December, 2021 i contacted to MMT customer care n provide the attachment of prove. Subsequently, after waiting for 10 days when no reply was initiated to me then i try to contact MMT but I am astonished to hear that no existing booking was found with my registered mobile number. So, i also check in my MMT mobile app in trip section and I am strange to see that no booking was done yet in MMT app. All the details of my trip journey was deleted by MMT authority and now I am helpless to contact with them because according to me I think they did so intensely and ignoring my case of refund. Please help me out and this is my last try to get my refund of amount Rs.19, 992/- through consumer complaint. This is very disappointing of such behaviour from renowned booking website like MMT. It is hard to beleive that in India booking website like MMT has cheating their customer like me so easily and without fearless. Still I beleive that Truth will always Triumph n it is my last hope that consumer complaint will try their best to resolve my issue.

Hi Team,

I had Rs 9616 in my make my trip wallet due to flight cancellation. I raised a request to transfer it to my bank account. The money got deducted but I never received it. There is no way to contact MakeMyTrip. Could you please help. Attaching the MMT wallet screenshot.

Thanks

I had a flight from srinagar to bangalore of rs 13000 but the flight was cancelled by the airlines, due to bad weather and I just got the refund of 602 rs. I want a full refund or I will file a case.

Indigo Airlines had cancelled the flight on 23rd of January, 2022 from Kolkata to Delhi for my PNR PJ5TWV.

Indigo airlines have initiated full refund of Rs. 8148. They have forwarded a mail also regarding the same.

But MMT has initiated refund of Rs. 5858 only. Makemytrip has absolutely no human available and only IVR options are available which are not resolving the issue. This is a big harassment as flight cancelled due to fault of Airlines and full refund has also been forwarded by the Airlines but makemytrip is eating the refund and not forwarding the full amount.

Problem statement: I have three booking ID of makemy trip and unable to use credit shell, as existing booking of year 2020 are not reflecting in " MY TRIP " section of my username with make my trip. Also company do not have any grievance addressal system or any email contact for communication.

Airline - Spicejet
Spicejet comments of date 12th Jan 2022; Credit shell available and only makemy trip can use it for new booking.

Booking ID details
1. NF[protected], PNR VDY3WW, Amount Rs 654/=
2. NF[protected], PNR VY4QSC, amount rs 3886/=
3. NF[protected], PNR BCMRGD, amount rs 3297/=

Support required from Consumer forum:
Please guide makemytrip to address my concern and provide me a way to use existing credit shell of above mentioned ID.

regards
Tarun Garg
[protected]

Hi,

I had made a booking with makemyTrip on 14th February 2021 in flexible plan (booking ID: NF[protected]
). I made a date change to 20th of Nov. But later airline canceled the flight, so I made a refund request to MakeMyTrip on 20th of Nov.

after that I followed up with MakeMytrip many times, even i shared my experience of Facebook but they were not able to provide me any resolution. They kept on giving me RRN number and asking me to follow up with my bank. I checked with my bank and shared their written response for not getting any refund amount to Makemytrip. I also shared all my bank statment for last 11 months but even after all these, Makemytrip is shamelessly not refunding my amount. When I asked for bank acknowledgment from MakemyTrip for refund then there was no response.

so I request you to please help me with my refund.

Thanks,
Ravi Gupta
[protected]

Booking ID - NL[protected]

I have booked Andaman package from 12-17th January with my wife and kids. However, with the recent announcement of closing all the tourist spots, beaches and activities with immediate effect #MakeMyTrip agents are forcing us to travel in flights with kids and stay in hotels even in this dire situation or else to bear all the losses. I do not see any fault with me in this case and why I need to bear all the losses here.

All the ads my MakeMyTrip to do hassle free last minute cancellations seems farce here. Please urgently look into this matter as this is simply unacceptable behaviour by MMT India team.