MakeMyTrip India Complaints & Reviews

oday I booked return air ticket from Jaipur-Ahmedabad-Jaipur for 12 th feb from Jaipur and 15th feb from Ahmedabad detils as under On 10-02-15 i attempted to book air tcket from Jaipur to Ahmedabad and return ticket to Jaipur name of passanger:- Ramgopal GUpta & Anil Gupta amount paid RS 19884 through Net Banking from State Bank of Bikaner & Jaipur, Transaction Ref:- IG00 OYQCR4 on 10-02-15 at 5:36 the payment was deducted from bank but at the same time the website of payment gateway was stopped, and I not recd any confirmation about booking Later I recd a call from Makemy trip fro telephone number [protected] Mr Deepak asked me that my payment has been stucked in payment gateway and to have confirmation of Journey I have to deposit payment again and the earlier payement shall be deposited in my account back. Then I again deposited the Rs 19884/ through Net banking On 10-02-15 entire episode was mailed to makemytrip.com they have replied "A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better." on 11-02-15 I further received a mail "At the outset, we apologize for the delay in response and inconvenience caused to you regarding the refund of the amount twice charged. We sincerely apologize for the unpleasant incident. This is not in accordance to our service standards nor do we expect any such practices. With reference to your e mail, we would like to inform you that as we have checked that he has raised a complaint that he has booked a ticket but the amount was charged twice for the amount of inr 19884 so we request you to please share the bank statement so that we can check with the accounts team to process the refund All your patience and co-operation is highly appreciated. For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or visit us at" I have already sent copy of bank statement but still the amount is not received this is for information and arranged to refund my stcuked amount Rs 19884

I have booked a flight ticket with make my trip, and as I was unwell cancelled the same through mobile app. After a week when I checked the app it is not showing in cancelled state. I called up make my trip but once I was told server is down and the next time the call was transferred to other team and waited for 30 mins for someone to respond. This is the worst call service I have ever seen. Can some one respond to the issue. Name A Chandra Sekhar Booking I'd NF[protected] Mobile [protected] Regards, Chandra Sekhar

I have booked the flight tickets online through makemytrip.com on 7thFeburary 2015, flights were as followed:- on 12th April'2015 Munich, Germany to Miami, US on 17th April'2015 Miami to New York (Newark Airport) on 25th April'2015 New York ( Newark Airport) to Munich, Germany For the above Transaction amounting Rs.1, 18, 994 was debited from my HDFC Bank account number [protected] through Net Banking via transaction number NN[protected]P2(attached snapshot with the mail). When I made the payment thereafter the Screen got blank might be some technical error or so that None of the reference code got generated thereafter, I made a call on their customer care centre who asked me to wait for 4hours, but even after 4hrs no confirmation has been received. Then I lodge the complaint on their Portal with all required Details and waited for another 72hrs for their revert as per their policy. I have also raised the concern on their Facebook page where one of their representative reverted me that he will be reverting with the solution soon, but asusal no revert came from their side. After 72hrs I have escalated the matter to their 2nd channel and again waited for 48hrs and again after no revert is generated from their side I have made almost 20 calls to them that too International but no priority is being payed by them infact most of the times call goes unattended or I have to wait hours and hours longer to speak to the concern department. After speaking to the concerned department I have received the same revert that they don't have any Information. I asked them that they can ask their finance department about the credit or I can share the confirmation of debit from my account from the bank, but nothing is being worked by this Organisation. After 48hrs again i have escalated the matter and still waiting for another 48hrs. It is ridiculous... Its been two days now that the complaint is esclated to top management but still no action is taken or information is given. I have asked them to revert me else I write to the consumer court. I have asked them either return my Money with interest or provide me the tickets as schedule. Seeking your quick reaction on this and update asap!

Booking ID - IN1409B3S189099 Above booking cancelled on 22/01 due to non - operational flights of Spice jet and spice jet had refunded the full amount 41509INR on 28/01 to MakeMy trip account. But Make my trip is not refunded my Money yet since last 1 Month. I am totaly fed - up because i had booked the tickets for Assam for my Marriage. Daily i am calling to MakeMy trip and writing them an e-mail but no use because since last 1 Month their system is not working to check my details and they dont allow me to talk to their supervisors because they always busy with other customers. This is ver very very WORSTEST service and harrassment. Dont know the reason for not refunding my Money since spice jet refunded my money to MakeMy trip account acount on 28/01. I have taken a loan from other bank to booked the tickets and i am trapped in very big problem since its almost 1LAKH Rs loss for me. If any responsible person is reading my this message then please take strict action against make my trip. I would suggest to cancel their travelling licence since they are only harrassing and cheating to people. But 1st please help me to get my Money back.

Hi I had booked my tickets for Amritsar to Srinagar in spice jet booked through make my trip. The flights dates were 9 March 2015 and 13 March 2015. On 25 January I got the message from spice jet regarding cancellation of both the flights. The messages are as under Dear SpiceJet customer (PNR-PDUYXH): Your flight SG 442 dated 09-Mar-15 from Amritsar to Srinagar has been cancelled due to operational reasons. We regret the inconvenience caused. Please log on to http://changes.spicejet.com for current flight status, alternate options or full refund. Dear SpiceJet customer (PNR-QEIZ8R): Your flight SG 443 dated 13-Mar-15 from Srinagar to Amritsar has been cancelled due to operational reasons. We regret the inconvenience caused. Please log on to http://changes.spicejet.com for current flight status, alternate options or full refund. I contacted make my trip and accordingly cancelled my tickets by going on their website on 12 February 2015. But the make my trip refused to gave any refund as they say the tickets were non refundable. But actually the flights were cancelled by the spice jet. Now whenever I contact make my trip they just put me on hold for many hours and say due to technical issues we are not able to resolve the issue neither they call back. Please help me getting refund. Thanks Mohit dhir Mob no. [protected]

Hi, This is regarding processing of refunds by Makemytrip.com. 2 of bookings were cancelled by SpiceJet as they had cancelled the flights. As a result, I initiated refund for both of them. Makemytrip claims that it takes 10 working days + Bank processing time to get the refunds. However, this is the current status: (1) Booking 1: NF[protected]: Over 2 months. Refuntdstill not processed. (2) Booking 2: NF[protected] [Partial...

Dear Team, I have booked the flight tickets through makemytrip.com on 7thFeburary 2015, flights details as followed:- on 12th April'2015 Munich, Germany to Miami, US on 17th April'2015 Miami to New York (Newark Airport) on 25th April'2015 New York ( Newark Airport) to Munich, Germany For the above Transaction amounting Rs.1, 18, 994 was debited from my HDFC Bank account number [protected] through Net Banking via transaction number NN[protected]P2(attached confirmation from bank). When I made the payment thereafter the screen got blank might be some technical error or so, no reference code or confirmation ID got generated thereafter, I made a call on their customer care centre who suggested me to wait for 4hours, but even after 4hrs no confirmation was received. Then I lodge the complaint on their portal with all required details and waited for another 72hrs for their revert as per their policy. I have also raised the concern on their Facebook page( https://www.facebook.com/makemytrip/posts/[protected]?comment_id=[protected]&...⇄ where one of their representative reverted me that he will be reverting with the solution soon, but asusal no revert came from their side. After 72hrs I have escalated the matter to their 2nd channel and again waited for 48hrs, again no revert is generated from their side. I have made almost more than 30 calls to their customer care that being International caller no priority is being payed by them, infact most of the times call goes unattended or I have to wait hours and hours longer to speak to the concern department. After speaking to the concerned department couple of times I have received the same revert that they don't have any Information. I asked them that they can ask their finance department about the credit or I can share the confirmation of debit from my account from the bank, but nothing is being worked. After escalating and waiting for another 48hrs again i have escalated the matter to the management and still waiting for another 48hrs. It is redicolus and painful too... I booked these tickets from my saving of months and wanted to give surprise to my husband on our 1st wedding anniversary but this has become a topic of fight because of non professionalism of this organisation. The most funniest part is this, today one of the representative posting me on my facebook profile that we are refunding your money within 5-7days on the other side the customer care department stating that they have no clue about it and last but not the least the escalated complaint is still lying unaddressed so on whom I should be trusting and relying???? I have not asked my money to be returned I have asked for the tickets to be confirmed!!! then why they are refunding my amount??? and if they want to refund my amount then it better to be with interest at least 3-4% interest as in saving account. Hope to see some action unless like other complaints lying in Makemytrip.com inbox. Seeking your quick reaction on this and update asap! you can write me on wigand.[protected]@gmail.com

I cancel my flight tickets on 24th December 2014 (Booking ID: NF[protected] but till date I haven't receive my refunds. I confirm with Spice Jet they already refund the amount back to Make my trip on 14th January 2015. I register complaint regarding same ( Reference ID:[protected] but there is no response from Make My Trip. Every time I call customer care I am getting reply you refund will be credit in your A/C in 4 working days. My refund amount is Rs.27690. I want my refunds back as early as possible.

I booked a ticket for 2 on 29th Dec 2014 for 1st April 2015 (Amount - 4880). On 21st Jan 2015 i got a mail from makemytrip.com telling me that the airline has cancelled the flight, also i have to do the cancellation myself . So when i tried to do the cancellation i noticed that makemytip would deduct an amount of 350 rs from the refund amount as convenience charges . I sent a mail to makemytrip.com telling that i will not do the cancellation as it will cost me 350 rs loss and also the cancellation of the flight is not due to my fault . They cancelled the tickets on 25th Jan 2015 with full refund of 4880 rs . Also they told that expected refund date is 30 Jan 2015 . Till date i have not received the refund . I have attached the necessary proofs . I have no idea what to do . I tried calling the customer care . They told me that they cannot give a resolution as their systems are down . But they were able to get my tickets details from the system . This is FRAUD . I will never do any booking through Makemytrip.com . Booking ID : NF[protected] Ref No : IN1501R7S166809

I had booking thru MMT for spice jet. Spice jet cancelled the flight in dec, '14 and jan, '15. now since last 1 month i am calling/mailing. if you call no response and if you mail then also no reponse that too after i got confirmation that refund will be processed within 2 /3 days etc. really bad service

I have cancelled my flight ticket booked from this site. At the time of cancellation, I received a message that, I will be refunded 6744 Rs. Even after one month of cancellation I haven't received that money. I have escalated the complaint to their managtement. Till date no response from them. I haven't received any response from them.

Dear Sir/ Madam, I have bought a flight ticket through your site on 05/02/2015. The ticket amount was deducted from my account but confirmation regarding the same was not given from your end. On 07/02/2015, I contacted your customer care service and they told that the amount will be refunded in three days. After waiting for 3 days, as the amount was not refunded, I once again called your customer care. Now, they have advised me to mail the details for refunding of the amount.As such, I am sending you the details of the transaction from immediate action from your end :Booking ID: NF[protected]as per my bank statement), Booking amount : Rs 7346.00Ticket : round ticket from guwahati to Kolkata.Passenger name : Mrs Christene Bora & Master Iyuresh Kalita

Dear Sir, PNR:- A7SKFG / NN[protected]B2C-ON-Air International(make my trip reference no). Greetings from SpiceJet. This is with reference to your email regarding refund. Please note that passenger need to raise the issue with travel agent for refund claims. Assuring you of our best attention at all times. Thanks & Regards, Aditya Sharma, Senior Executive-Customer Experience, SpiceJet Ltd| Plot No.319, Udyog Vihar Phase 4 | Gurgaon – 122016| India “Call Center (24/7) # +91 [protected] / [protected]” Whatever We Do, We Do It With All Our Heart Show message history SpiceJet <[protected]@spicejet.com> wrote: Dear Sir, PNR:- A7SKFG Greetings from SpiceJet. This is with reference to your trailing email. Please be informed that as advised in the trailing email kindly raised a dispute with the concerned travel agent against the same. In case you need further clarification/assistance, please feel free to get in touch with us. Thanks & Regards, Sadhna Srivastava, Senior Executive-Customer Experience, SpiceJet Ltd | Plot No.319, Udyog Vihar Phase 4 | Gurgaon–122016| India Call Center (24/7) # +91-[protected] / +91-[protected] Whatever We Do, We Do It With All Our Heart This email clearly states that spicejet has refunded money, while makemytrip neither refunding money nor responding to my query. i request please provide me the refund process documents to assure me that my process has been processed...and hope there are some responsible person working in makemytrip, who really cares for the customer service...i am really tired of computer generated responses of my complain on makemytrip complain box...please guys wake up...and change your way of dealing with customers...we are customers not the scapegoat...

hi.i have cancelled a domestic flight ticket from imphal to bangalore on 30 january 2015, , through my fon due to some personal problems name kimneo haokip. and it says that i will get my refund money within 6 working days if i have done through internet but its already more than 10 days that i have not get my refund money . my booking ID;NF[protected]

I have booked a round trip domestic flight of which o cancelled one sector directly with Air India as was advised by make my trip due to high call volume and some problem due to which the system did not allow me to manage my booking on the website. I got an email fromakw my trip the same day stating that they has been intimated by Air India about the same. I had also been told that I'll get my refund within 7-10 working days. On not getting my refund for more than 2 weeks I have been chasing them over the phone for 3 days consecutively. Everyday it takes me about 2 hours and 4-5 calls to get through to the correct dept. And finally I am told everyday that the server is being updated. No call back is also arranged. The first day I was promised that I'll get a cancellation message within 24 hours and it's been 72 hours now.

"Memories Unlimited" Right Im gonna remember this for a long time. SO I contact the make my trip service Desk because they have rescheduled my flight incorrectly as below <See attatchment> The Customer Service Guy first tells me he cant help and transfers the call to another and then another and finally the call is disconnected by the third service agent.I send a Mail asking them for the same call and don't receive calls or mails for he same for 5 days. Service Ticket numbers Reference ID:[[protected]] Reference ID:[[protected]] Reference ID:[[protected]] Reference ID:[[protected]] Reference ID:[[protected]] SO I call them today Feb 10th 2015 and Ask them to check the same, 1. Agent understands the situation and immediately asks me to contact AirIndia as MakeMyTrip is not responsible. 2.I understand its not his fault so I ask him to send me a confirmation mail regarding the same for which he refuses saying he never denied helping, I tell him I understand and ask him to send a confirmation mail asking me to contact Air India. This is the Mail He Sent (attached) 3. So I ask him before he transfers the call "can you help me with any escalation ID" 4.He Immediately informs me He cannot give any information on that nor can he check my complaints as he does not have access(I registered teh complaint from the same ID) 5.Finally he transfers teh calls without providing any info to the Air India Guy, I Do the entire story with the Air India Guy again(Who thankfully was patient enough) Here is My Problem : I have Booked the tickets for my parents to be there during my graduation.Yes I Did cancel my ticket from AirIndia(lost some 500Rs) but the problem is I need to wait for another week before I get the refund and then book another pair of tickets on another airline.Now I Dont have cash till the refund is done and the more delay I Do the expensive the tickets get. Thank you MakeMyTrip for such a nice experience...I'm Hoping my parents don't miss my graduation Regards, R Vivekanand Signature Image Indian Institute of Management, Udaipur PGP 2013-15 | Polymer Science Building MLSU Campus | Udaipur - 313 001 | Rajasthan M: +91 [protected] "Diamond is another piece of coal that did good under pressure!!"

Inspite of repeated calls and emails to Make My Trip, my request for Bill/Invoices at least for the air charges incurred during my vacation to Kashmir has been turned down. Without the bills, I'm unable submit the claims for LTA and losing thousands of rupees towards tax. My booking confirmation number with MMT is IN1403B6S089640. Please do the needful....

I have cancelled my bus ticket booked through makemytrip. But even after 2 months they are not refunding my money. They have closed my 2 complaints with their customer care without refunding my money. Ticket ref no - NU[protected] complaint no[protected]

I was trying to book ticket from Riyadh, Saudi Arabia to Hyderabad, India during Bakrid time of Sept 15. I entered my Samba Credit card details. After entering the password i got a message from Makemytrip.com that booking is failed but my credit card is charged. This happened on 5-1-15. I contacted them for refund of money. They told me that they need 72 working hours then 48 hour and then 24 working hours. Now we are on 9-2-15 more than a month. My credit card statement shows SR 1, 082 charged and i already paid. All my requests are unanswered by Makemytrip. I am calling their contact numbers from Riyadh. They are keeping me on hold for more than 15-20 minutes causing me too much of expenditure. I request you to refund the my money at the earliest.

My Delhi to Chandigarh Spicejet flight was cancelled on 13th December 2014. Even though spicejet has refunded the money to MakeMyTrip, they still haven't refunded it to me. It is close to 2 months now. They owe me close to 2400 INR. They have even stopped responding to complaints now. I have attached a screenshot from spicejet.com displaying the amount due and other details of my journey.