[Resolved]  MakeMyTrip.com — money deducted from account but ticket not confirmed

Address:Kamrup Metropolitan, Assam

Dear Sir/ Madam, I have bought a flight ticket through your site on 05/02/2015. The ticket amount was deducted from my account but confirmation regarding the same was not given from your end. On 07/02/2015, I contacted your customer care service and they told that the amount will be refunded in three days. After waiting for 3 days, as the amount was not refunded, I once again called your customer care. Now, they have advised me to mail the details for refunding of the amount.As such, I am sending you the details of the transaction from immediate action from your end :Booking ID: NF[protected]as per my bank statement), Booking amount : Rs 7346.00Ticket : round ticket from guwahati to Kolkata.Passenger name : Mrs Christene Bora & Master Iyuresh Kalita
Was this information helpful?
No (0)
Yes (0)
Aug 5, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Sir/ Madam, I have bought a flight ticket through your site on 13/02/2015. The ticket amount was deducted from my account but confirmation regarding the same was not given from your end and your customer care no is not connecting.


Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit
13-Feb-15 NF[protected]P01-MAKEMYTRIP COM [protected] 13-Feb-15 4, 262.00
Dear Sir/ Madam, I have bought a flight ticket through your site on 13/02/2015. The ticket amount was deducted from my account but confirmation regarding the same was not given from your end and your customer care no is not connecting.


Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit
13-Feb-15 NF[protected]P01-MAKEMYTRIP COM [protected] 13-Feb-15 4, 262.00
On 12.03.2015 I did a round trip air ticket from Guwahati to Kolkata i.e, on 13th and 21st July 2015, but my money was deducted from my account. So please look out this matter as soon as possible. My transaction id according to bank statement is IG00SLUCE9.

Thanking you,
Rupranajan Kalita
Guwahati
Dear christene,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care
Dear Poo89,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have validated your case with our concerned team and found that refund for INR 4262.00 has been initiated from our end on 21-Feb-15 and same should reflect in your account as per your bank processing cycle. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8078
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information