MakeMyTrip India Complaints & Reviews

Hotel Confirmation Voucher
MakeMyTrip Booking ID - NH[protected]
Booking Date - Thu, 03 April 14


Dear Jyotisman Dutta,

Print Booking Confirmation

Thank you for using MakeMyTrip.com to book your hotel
accommodation.
For your reference, your
MakeMyTrip Booking ID is NH[protected] .
Kindly note, your booking is CONFIRMED
and you are not required to contact the hotel or MakeMyTrip.com to reconfirm
the same.
If your hotel booking includes a
complimentary car transfer, you will need to call the hotel directly to let
them know your travel details.
You will need to carry a printout
of this e-mail and present it at the hotel at the time of check-in.
We hope you have a pleasant stay
and look forward to assisting you again!
Team MakeMyTrip.com

THIS IS YOUR HOTEL CONFIRMATION VOUCHER.
A PRINTED COPY OF THIS MUST BE PRESENTED AT
THE HOTEL AT THE TIME OF CHECK-IN.


Hotel Details


Hotel Landmark Fort, MUMBAI
249, P.D Mello Road, Near GPO,
Fort
Fort Mumbai, MUMBAI, India
Contact :[protected],
91-[protected]


Fax :[protected] E-mail : [protected]@landmarkhotels.in, [protected]@staah.net,
[protected]@staah.net

Photo Gallery View Map


Primary Guest :Jyotisman
Dutta


Room Category :Deluxe


Meal Plan :
Breakfast


All prices indicated below are in Rs.


Room


Check In


Check Out


#Nights


Travelers


Daily Rate


Extra Charges


Total


Room 1


Thu, Apr 03, 2014
(12:00 PM)


Fri, Apr 04, 2014
(12:00 PM)


1


1Adult


2400


(No Extra Charges)


2400


Sub Total


2400


Taxes & Service Fees


376


Grand Total


2776


Service Fee of INR 250 will be applicable for any change
in Hotel Check-In dates.Any rate difference found will be charged separately.


I never thought that I have
to write such a mail about one of the well-known travel agent who claims to be
the best in the market. My query and complaint is related to the booking reference
number indicated above.

Today I came to Mumbai
for an important business meeting and had to wait in the hotel lobby for 2
hours as my booking was not confirmed by Makemytrip. Simply your customer care
team was fooling around for 2 hours in giving me a proper response. I guess now
I have to trust the similar experiences that other travelers have already faced
which has been posted in various websites. How you people are cheating
customers in this way? Please respond.

I have called your toll
free number followed by a guy named as Nikhil from Gujrat called me and
conveyed that he has spoken to your Area Manager at Mumbai and he in turn has
spoken to the owner of the hotel where my room was booked and they are assuring
me a change of the hotel or assigning me a room. For that it took more than an
hour. But all in vain as nothing was done by your team other than false
promised over the phone. They even don’t have the courtesy to revert back on
time.

Your team made false
promises by saying that they will arrange a hotel of similar category but now I
am staying at Hotel Oasis. Kindly come and check the rooms here. If you feel
that rooms at Landmark fort and this hotel are similar then I must say that you
have a great taste.

Over and above the inconvenience
caused and embarrassment faced during my 2 hours long sitting at the lounge of
Hotel Fort is unpayable. I took an early morning flight from Hyderabad to
Mumbai today and at the outset had to face difficulty before attending a very
important business meeting. My entire preparation gone in vain, I was late for
the meeting because of the type of commitment and support I got from make my
trip.
Despite calling your executives several times there was no proper response. I
can promise you one thing that if this is the way you are running the show then
very soon you might end up with a mess. We pay more and take your support
considering your company as a professionally managed organization but today I realized
that it is run by monkeys and donkeys those really can’t speak Hindi or English
and neither have they tried to understand the customers’ needs and importance.

Sorry but your organization is a very unethical, scruple less company with
their worst customer service.
In fact I feel lucky to have learnt a lesson at a cheaper cost considering that
I have not lost a lot, but imagine you have booked a vacation or an
international flight schedule running into lakhs….you will have hmmmmmmmm
“Unlimited Memories”…

I have Paid Rs. 750 /- for Bus booking from Pune to Nagpur dated on 21st March 2014. But Ticket has not got confirmed and generated. When I asked to makemytrip.com for refunding money. They told me for refunding money. But till 31st March 2014, they are not able to refund my money to my account no. [protected] It is totally cheating. They should refund money within 7 days like any other traveling site. Later, I have booked same bus ticket on same date from redbus.in so fast and convenient way. I have checked my status on makemytrip.com with phone: [protected] and status: NU[protected].. It is showing my seat is confirmed on makemytrip.com, because I have booked this ticket from RedBus.in.. And bellow that, It showing, Ticket status: Not Confirmed, Ticket number: UNDER PROCESS, BUS OPERATOR PNR: FAILED. Even, I am not getting any answer for my status.

Dear Concerned,

I have booked a railway ticket through make my trip for 12246 Duronto express of 25 Mar 14 under booking id NR[protected] dated 24/01/14. The details are as follows :-

(a) Train No 12246 YPR-HWH Duronto Express
(b) Passenger -2 (1 Adult and 1 child)
(c) Date of journey -25/03/14

The details of the transaction (TO TRANSFER/abhijit trail tkt/[protected]/NA/INB -TRANSFER TO A/[protected]) dated 24 Jan 14.

The ticket had been cancelled on 26 Feb 14 vide Ref no IN1402R5S138375 for Rs 3590/- and the expected refund date was committed by your agency was 03 Mar 14. It is embarrassing that the account No [protected] has not been credited till to date. (The account statement is from 24 Jan -24 Mar 14 has been sent to you by [protected]@makemytrip.com).

I had made a complaint ( IN 1403R6S128770 ) on Friday, 21 Mar 14 which is being still unanswered.

Please update the status of the refund at the earliest.

Awaiting for your quicker response.

To, Make my Trip complaint cell I am really frustrated over follow up for the benefits those are offered to me by MMT, so I am summarizing them : 1. Booking via log in to own account for quick inclusion of reward point is practically not happening for my recent following booking I could not open with password so is not accounted for pay-back points Booking ID - NP[protected] Booking Date - Sat, 15 Feb 2014 2. I have two nos vouchers for 500/- valid till 31st March & have done following activities but no amount credit is yet reflecting. Voucher Code: GRTBONFPH Offer: Rs. 500* discount voucher on your next Domestic booking on Flight + Hotel Voucher Validity: 31st Mar 2014 Valid on: Domestic booking on Flight + Hotel 1.MakeMyTrip Booking ID - NP[protected] Booking Date - Fri, 03 Jan 14 2.MakeMyTrip Booking ID - NP[protected] Booking Date - Sat, 15 Feb 2014 3.MakeMyTrip Booking ID - NP[protected] Booking Date - Sat, 22 Feb 14

I have made bookings thru your esteemed portal on Booking iD - NF[protected] on 30th Jan'14 for 2 o[censored]s- by Goair on round trip - Blore -Goa - dep 15th Feb'14 by G8-485 and return ticket Goa- Blore on 23rd Mar'14 by G8-286. Airline (GOAIR) PNR is 1UTAAI. I have paid Rs 14, 824/ each- Ref Invoice no. NF-23886 for Rs 14, 824/- Each of the sector is a 'Refundable. Whe I wished to cancel the return sector - Goa- Blore on 23rd Mar'14 by G8-286 dep 15:20 am for myself since last 2 weeks, Makemy trip is giving various excuses such as It is a Non Refundable ticket as per Airlines, that it cannot be cancelled, that on the day of travel the Airlines would consider NO Show and refund only Rs 70/- each (by deducting makemytrip charges of Rs 250/- each...Several communications to all Sr Team members of Makemy trip and the BPO yielded no results. We are unable to cancel the ticket thru airlines while makemytrip portal is avoiding resolution of the complaint.

Sir,
I have booked a ticket for my return journey from makemytrip (Atlanta to Hyderabad) on 20 April 2014. E-Ticket shows that the ticket is refundable (NN[protected]. I have made numerous calls to makemytrip. They say that I will not be getting a penny if I cancel my ticket and says it is non refundable ticket.

I booked a return ticket through Makemytrip.com against the booking ID NN[protected] for travelling from Shanghai to Pune on[protected]. Due to the late arrival of AI 349 from Shanghai on[protected], I missed the connected flight (9W 618) from Mumbai to Pune and after a lot of troubles I reached Pune at midnight by road and on my own arrangment as neither AI nor Jet entertained me at airport. However, on the direction of AI, I approached makemytrip over mail for the refund for the un availed flight 9W 618 from Mumbai to Pune, but on my surprise they cancelled the entire ticket included the confirmed return ticket from Pune to Shanghai on[protected]. I have all the written communication which clearly showed I requested for only the refund of 9W 618 on[protected]. This surprise also I came to know on[protected] while I just wanted to check my mails. While I called Makemytrip they insisted me to buy another return ticket ONLY FOLLWED THE SAME ROUTE so that they could refund me on the ground of their mistake. The whole conversation was recorded and the executive name was Mr.s Rahula. As there was no other option opeed for me I HAD TO BUY ONLINE ANOTHER TICKET FROM PUNE TO SHANGHAI FOLLWED THE SAME ROUTE IN HIGHER PRICES ON[protected] against the booking ID IN1402B5S065191. Since then I called them numerous time, made online complaint Reference ID: [[protected]] refund, but nothing was resolved. They even delete the refund status which they refund me (about 40000/- after deducting about 28000/-) for the earlier booking from Shanghai to Pune which was cancelled by them due to their negligence, but nothing happened about my original complaint for the refund from Mumbai to Pune on[protected] and the balance of the amount which I had to shell out on[protected] by purchasing a new ticket in much higher prices due to their inefficiency. I am not even considering the mental and physical harassment caused due to their EXPERTISE. I LOOK FOR AN EARLIEST RESOLUTION ON THIS MATTER. Regards, Ms. Maia Kareli

Made my booking this morning to go home for Holi where my wife and kids are waiting for me to come. Booking ID N[censored]9902. The booking was taken, Rs. 13948/-money deducted from my account. Immediately, I get a response that the booking has failed. How can Makemytrip do the booking without locking it for the few seconds it takes to process the payment ?

My flight (PNR -F3QH6C)SG1072/SG221 has been cancelled on[protected] from GOA-HYDERABAD-VIZAG due to airport closure at GOA. I have travelled from GOA TO HYDERABAD by bus and then by flight from HYDERABAD TO VIZAG. The amount for flight charges from GOA TO HYDERABAD are fully refunded by spice jet to make my trip but make my trip has not refunded to me till now. Help me to get my amount back.

We address you on behalf of and under the instructions of our client, Mr. Sushil Gupta. 1) Our client states that on 26th December 2013, he made an on–line booking of air line tickets through your web site for an Air India flight from Mumbai to New Delhi being flight AI-809, for Wednesday 1st January, 2014 – Departure Mumbai at 10.00 hours. Our client states that he also booked a hotel room at the Hotel Royal Plaza, Ashoka Road, New Delhi. Copies of the ‘Flight + Hotel Booking confirmation ’ sent by your goodselves as “Make My Trip Booking ID NP[protected] ” is enclosed herewith. 2) Our client states that he made full payment through his Credit / Debit Card. Our client states that a sum of Rs.16, 634/- was debited towards the charge for the Air ticket and the Hotel booking combined. The PNR for Air India flight AI-809 was given as ZBNS9. 3) Our client states that under the “ Important Information ” of your “ Flight + Hotel Booking confirmation ” Voucher dated 26th Dec. 2013, under sub-heading “Frequently Asked Questions (FAQ)”, question no. ‘C’ reads “How do I cancel my booking ?The reply given thereafter reads” please mail us at <[protected]@makemytrip.com>or call[protected] or our toll free number[protected], to cancel your ticket. It further says that “ The individual components i.e. either the flight or the hotel stay cannot be cancelled_ _ _ _”. The E-Ticket emailed by you to my client on 26th Dec.2013 at 16:43 stated “ For Cancellation / Date change uptill 3 hours before departure of flight, please contact MakeMyTrip”. 4) Our client states that on the early morning of 1st January 2014, he realized that he was unwell and had got “flu”, and would not be able to travel to Delhi even though he had a very important matter in the Supreme Court the next day and a conference with his Counsel on the 1st of January 2014. Our client states that he therefore sent an email as mentioned in the Flight + Hotel booking confirmation dated 26th Dec. 2013, to <[protected]@makemytrip.com> at 04.31 hours. Our client states that the email sent read “Kindly cancel my Hotel and Air ticket as I have got flu. Thanks n regards, Sushil Gupta ”. 5) Our client states that at 04.32 hours, i.e. just about a minute later, he got an email in reply, with a ‘Reference no. [protected]’ which read “ Dear Sushil Gupta, Thank you for contacting Makemytrip.com. A reference ID :[protected] has been assigned for your query. You are requested not to change the subject line containing the reference ID when replying to us to serve your better. We will respond to your query within 24 hours_ _ _ _ _ Warm Regards, Team Makemytrip.com”. Our client states that he read this on his mobile phone & went back to sleep. 6) Our client states that he was shocked and surprised when he received an email from one Mr. Sagar Purkait from your Gurgaon office, informing him that only Rs.881/- would be refunded for cancelling the Airline ticket and nil refund for the hotel booking. 7) Our client protested vide his email of the same date i.e. Jan.1, 2014, that he had cancelled the ticket + Hotel booking by sending the email well prior to the 4 hour deadline and that as per the cancellation norm only Rs.1, 053/- for the air line and Rs.250/- for service charge of MakeMyTrip.com should be deducted and balance refunded. And for the h otel booking, the tax amount should be refunded. 8) Our client states that Mr. Sagar Purkait vide his email dt. 2nd Jan.2014, insisted that only Rs.881/- would be refunded. Our client states that he responded by saying that he would approach the Consumer Courts.Our client states that vide email of 7th Jan., 2014, one Ms. Vaishali Sharma from your Gurgaon office informed him that the refund amount would be Rs.1, 481/-.Our client states that no explanation was given as to how the amount was arrived at. 9) Our client states that he is entitled to a refund of the entire Airline ticket less Rs. 1053+250/- as he had sent the email for cancellation within the four hour time limit. Our client states that he is also entitled to refund of taxes on the hotel booking. 10) We hereby call upon you on behalf of and under the instructions of our client to refund within a period of 15 days from date of receipt of this letter, failing which, our clients will be constrained to initiate legal proceedings against you which will be at your entire risk as to its costs and consequences.

Dear sir,

I have made a online international hotel booking at Langkawi on 7th March 2014 at makemytrip.com for my stay on April 5th 2014 (5nights)

Total funds debited for my 5night stay: 25465Rs.

Booking acknowledgment received :NH[protected]

After this payment i have not received any confirmation mail on my booking, When contact Makemytrip customer care, Head of quality service team they are just saying no such booking is reflecting in their system. I am very much worried & really dont no wat to do.

How can make my trip say that they have not received my booking ??? even after funds debited from my bank account to MAKEMYTRIP PVT LTD.

Please some one guide me how to get my money back from these cheaters.

Regards,

Hi, this is viraj suryawanshi. booking id NU2H[protected] its hotel plus booking and it was cancelled by you side due to system error. and they told me to refund money they have traced my call and they told me on 28 feb they had refunded still money are not refunded in my account . i had contacted your senior Sandip, Mukesh, Saurabh and the main one Amit Arora( arora.[protected]@makemytrip.com) he is just making foool of me . I had file a case against you in consumer court pune on 6 feb for the compensation of my amount Rs. 2324 and due to cancel of bus and hotel lossed my buissness of 1 lakh so i had file case for whole 1 lakh plus my refund. If you send my money till today night i can back yhe case else not. thank

Hi, i had booked a hotel via makemytrip on 20th february 2014 for hotel broadway annexe in darjeeling for 21.2.2014 till 24.02.2014. the booking i.d is "IN1402B5S097501". I have paid INR"2673/-" I went to the hotel and found that the mentioned and committed amenitites were not provided to me in the hotel and the makemytrip website shoed wrong nformation about the amenities of the hotel which their executive manik roda also confirmed that i will get a room heater which is included in the price but the hotel people were charging extra for it. since then i had a word with 3 senior executives of makemytrip and all of them accepted their mistakes.they even refused that the amenities are not mentioned in the site for which i had a screenshot and they do have a moneyback guarantee policy if the amenities mentioned are not provided to the customer. Now every three days they are sending me mails just to ask for more days to investigate and it has been around 15 days since i have been sending them mails and calling them. they committed me when i was in darjeeling thaat they will call me but noone ever called me up. they are just sending apology mails every other day to me.they are telling me since 22nd february that their BDM and their nodal and escalation team knows about it but no one gets back to me with a resolution. i got a mail 5 days ago which said that i will get a resolution by 4th march but yesterday i got another mail asking for 3 more days and i replied that i will file a complaint but noone is replying me since then. I have all there e mails where they have accepted their mistake and they do have accepted it on phone calls as well whose details i have given to make my trip long time back.though the amenities were available in the hotel but we did not got them. The company has a full refund policy if the amenities mentioned in the website are not provided in the hotel. I want each and every penny back and also a compensation for ruining my trip and for not providing any after sale service and harrasing a customer by providing faulty information and deceiving customer even for customer support.

On 25th feb 2014. I made flight booking for Mumbai to Delhi scheduled for the date 19th June and a return ticket for 21st June from Delhi to Mumbai. I had selected a Go Air flight scheduled for 9;45 Hrs 19th June for the onwards journey and a Indigo Flight for return joruney scheduled for 14:25 Hrs. After selecting the flights i moved onto the next page where it clearly displayed the selections i had made and asked if wanted to avail any discount offer. I moved ahead and finally made the payment. Once the payment was done successfully and amount debited from my account. I recieved a email and SMS from make my trip. To my horror the tickets said that I ahd been booked a Spice Jet flight scheduled 5:55am in the morning on 19th and the return flight which said 5:55 am from delhi on 21st june. I called up the customer care the very next moment and informed them about the mistake made. The guy Mr. Alam Khan said that the company would get back with a resoultion in 72 hrs. 72 Hrs later i had recieved no calll Yet. Realising nobody called back. I again made a call to makemytrip sites mentioned customer care tollfree number. Whihc was recieved by a certain Individual Nitika Chauhan. She listned to my complaint and put me on hold saying that she will check in her system if it was a mistake from their end or my end. Several minutes later. She put me off hold and told me the exact selections that i had made i was relieved. I then asked her whether they would refund the money or book the correct tickets. To which she put me on hold again and when she came back again this time. She bluntly told me that its your mistake and not servers. I was stunned i confronted her and told her that moments ago it was she who gave me the exact selections which she bluntly denied. I asked her to make me talk to her superviser to which she put me on hold again and later said somebody will call you within 6 hrs. I waited for 6 hrs and then a day. After that i called them several times for the same complaint but they have been dodging me saying that i will recieve a call in 6 hrs or in the morning. Neither do i recieve a call nor do i know what to do. Now my money is stuck i have wrong booking and i cant even book new flights since its the month end and all my moentary resources are drained..

Hi, Actually I tried to do a International booking. A money of 18000 was deducted from my account and due to network failure, I did not got redirected to makemytrip site. I had even sent the bank statement with transaction reference number.Please refund my amount as early as possible.I don't have enough extra money to go for a new booking. Reference No - IGR3887786 my account- [protected]. please give the status of refund. call me on [protected] Please help

Hi Sir/Madam, I have booked a bus ticket via makemytrip from bhopal to pune of 1 feb 2014. when i tried booking first time transaction got successful and also my money got deducted(1400/- INR). But while returning it showed an error that sorry due to technical error can't book your ticket. i thought as its technical error so money is safe, it will be refunded like it use to happen with other travel site irctc and redbus etc. again i tried, again money got deducted but still same problem occurred. After sometime i got 2 mails stating that i have booked two tickets and both are confirmed. I talked to customer care of makemytrip, they said madam there is some technical problem so it happened. He has raised a complaint against one ticket as i wanted only one so he has confirmed one and for one he raised complaint and told to wait for 7 seven days to refund my 1400(which is obviously not a small amount to donate.) IN1401R4S19C711- complaint reference id please note. After that again i tried calling but no response, they said sorry mam for the delay but still its pending.Again they said it can't be refunded. What is this. I don't have patience to call again and again and explain all the story. Please help me out they are not listening. Passenger details and ticket number: Name Priyanka Tiwari Age: 23 MakeMyTrip Bus Id: NU[protected] PNR/Ticket Number: [protected] Date of journey: 01-feb-2014 email: [protected]@gmail.com seat no: U14 Hoping a positive and quick response . I will be grateful Regards, Nidhi Bhargava contact: [protected]

I have booked a ticket from delhi to hyderabad on 9 th feb 2014 (spicejet) and after entering all details at the end of transactions it showed that there was some error .I got message on my cell saying that money will be refunded in 2 business days but I did not get back ...and no response on calling up to the customer care.See to it that money is refunded back at the earliest possible...
booking id:NF[protected]
GM Jahnavi
jahnavigm.[protected]@gmail.com

I bought Qatar Airways ticket to travel from USA to India with an understanding that two bags are allowed. While traveling out o[censored]SA there was no problem but while returning the airline did not allow me to carry the same bags without paying for extra bag. They told me that reservation had entered only 1 bag so Qatar would not give me boarding pass without paying extra $125 + taxes totalling $131. I researched and found that this company...

I have been trying to book a bus ticket for the last 3 days on MMT. Due technical glitches from MMT I wasnt able to do the same. The customer care number is also unresponsive. Got a call back from some Shivam guy from MMT. He sent me a payment link. After the payment of 2404 INR. I haven't received the ticket nor is Shivam Answering the phone. Booking id: IN1402B5S038828. Complaint Reference ID[protected]. Shivam's contact number:[protected]. I really surprised how MMT can make online booking such an impossible task. Pathetic customer experience.

I have booked ticket but not successful generated because some error. But ticket fare debited from my account. Please refund my amount. details as under : Make My Trip Ref.No. NF[protected]P01 DTD. 10.02.2014 debit from Bank name : HDFC BANK LTD bank ref.no.[protected] AMOUNT - 11, 444.00 INR. REF. MOBILE NO. [protected]