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MakeMyTrip India Complaints & Reviews

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Updated: Dec 18, 2025
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MakeMyTrip India reviews & complaints page 232

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M
Mukesh Gupta2019
from Gurgaon, Haryana
Apr 15, 2019
Resolved
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Booking id: nf[protected]
I had done my flight booking on the mobile using makemytrip app. On the dash board it was advertised that upto rs1000 discount shall be available if payment is made using hdfc credit card. I made payment through hdfc credit card but have not received any discount. On enquiry i was told that i had not applied the discount code. On the mobile app there was no mention of applying any code upfront. Only requirement mentioned was to make payment through hdfc credit card which i did. It is only on the desktop version code is available upfront. There is also a link https://support.makemytrip.com/MyAccount/MyIncidents/NewComplaint
Mentioned for making complaint, which doesn't open any thing.
I am eligible for discount of rs.500.00 on my booking which should be refunded in my credit card account.
May 24, 2019
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2019
MakeMyTrip India Customer Care's response
Dear Mukesh,

Regret the inconvenience!

In reference to your complained, we have checked and found that no E-coupon was applied as per booking logs.

Unfortunately, we will not be able to process any refund in this regards.

Regards,
Team- MakeMyTrip Care
Apr 23, 2019
Updated by Mukesh Gupta2019
This exactly is the issue. Coupon code is visible upfront in the desktop version. So is not the case in the mobile app version. How can one apply the coupon unless it is visible upfront. I had done the booking using mobile.
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    Jevita Lobo
    from Mumbai, Maharashtra
    Apr 15, 2019
    Resolved
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    Address: Mumbai City, Maharashtra

    Hi,
    I had booked round trip flight jet airways (9w-433) and indigo airlines (6e-459) from bom to ixe, although e-ticket showed as it is confirmed later both the flights got cancelled and also no money was refunded. Kindly requesting you to refund money asap

    Flight details:
    1. Booking id: nf[protected]
    Date: mon, 15 apr '19 - mon, 15 apr '19
    Flight: jet airways (9w-433)
    Passenger name: anil calistus dsouza
    Pnr : tsdyvg
    E-ticket no. : 589-[protected]

    Flight details:
    1. Booking id: nf[protected]
    Date: mon, 22 apr '19
    Flight: indigo airlines (6e-459)
    Passenger name: anil calistus dsouza
    Pnr : vy4cqb
    E-ticket no. : vy4cqb
    May 25, 2019
    Complaint marked as Resolved 
    MakeMyTrip India customer support has been notified about the posted complaint.
    Verified Support
    Apr 22, 2019
    MakeMyTrip India Customer Care's response
    Dear Jevita,

    Regret the inconvenience!

    In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s.

    Regards,
    Team- MakeMyTrip Care
    Hi Jevita,

    We would like to confirm that the reservation stands confirmed and there is no flight cancellation under the booking reference number VY4CQB. Alternatively, you may visit http://www.goindigo.in or reach us at[protected] for further assistance.

    Regards
    Team IndiGo
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      K
      Kilon Mehta
      from Surat, Gujarat
      Apr 15, 2019
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      Address: BAHUBALI COMPLEX, KALANALA, Bhavnagar, Gujarat, 364001

      MakeMyTrip issued us wrong tickets for international travel after taking full payment. On returning back, airlines not found child name in their system. On complaining about long they issued stand by invalid boarding pass without seat no. and Manipulated PNR. On communication with MakeMyTrip, they have agreed of their BIG MISTAKE but not refunding the amount.

      We have to purchase all new fresh tickets worth Rs.185000 for next day flight as MakeMyTrip is giving us tickets after 10 days and we do not have visas to stay back for 10 long days at the airport.

      Enclosure:
      1.Child invalid stand by boarding pass issued without seat no and changed PNR No

      2. MakeMyTrip Apology Email
      +2 photos
      MakeMyTrip India customer support has been notified about the posted complaint.
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        D
        devargha
        Apr 15, 2019
        Resolved
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        Resolved

        I had booked a holiday package through mmt nl[protected] to singapore from mumbai on 05.05.2019. I had been assigned a relationship officer ms. Deny davis. On 11.04.2019 i received a message from make my trip that my jet airways flight has been cancelled from mumbai to singapore and i need to claim the complete refund through mmt. On enquiring about the same through my relationship officer, till date i have not received a single response by when i will be provided either alternate flight options nor have i received the refund amount or any process to retrieve the refund amount.
        An initial amount of inr 77000 has been taken from me and i am stuck with mmt now, neither i am able to cancel and get refund nor any alternate flight options is being given to me.
        I have written several mails on customer helpline, called up the help line numbers but even after 04 days of cancellation of my flight make my trip has not updated anything.
        This is my final try to get a response from makemytrip after which i shall need to approach the consumer court to get the updates.
        May 25, 2019
        Complaint marked as Resolved 
        MakeMyTrip India customer support has been notified about the posted complaint.
        Verified Support
        Apr 22, 2019
        MakeMyTrip India Customer Care's response
        Dear Dev,

        Regret the inconvenience!

        In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s.

        Regards,
        Team- MakeMyTrip Care
        I want to delete my account from makemytrip but there is no option to delete. This is really disgusting as there always should be a choice
        Hi Sir/Madam

        Good morning, I book my ticket from Chandigarh-Mumbai-Chandigarh. But my flight from mumbai to Delhi cancelled. My booking Id NF-[protected]. On airport Jet airways counter give me voucher for ticket refund. That i attached with my compalint. My mobile number is [protected]. My email id is [protected]@hotmail.com.

        no response from mmt executives on my flight cancellation - no refund provided - Comment #3406906 - Image #0
        no response from mmt executives on my flight cancellation - no refund provided - Comment #3406906 - Image #1
        no response from mmt executives on my flight cancellation - no refund provided - Comment #3406906 - Image #2
        Banish Mehta's reply, Apr 16, 2019
        please refund me as soon as
        Whenever I try booking tickets on MMT the final price isn’t immediately known . Only at the last minute . Why ?
        And they keep increasing the price after every enquiry for the same flight . Why ?
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          N
          Namajadhav
          from Pune, Maharashtra
          Apr 15, 2019
          Resolved
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          Address: Namdev Jadhav SBI Sategaon, Amravati, Maharashtra

          Dear sir i hv book my bus ticket of saini travels from ahmedpur to amravati on 14/04/2019 and the dept. Time is 10:30 bt until 12:15am bus has not come and there is no contact from saini travels operator n because of my imp work i book cab n going to amravati with fair 8000 rs.
          Because of poor service i hv mentally harrased. Refund my ticket booking amount and cab fair amount otherwise i file a compliant in court. I m mentally so distrubed. I can't understand what to do i hv contact to costumer care for 4 times but they won't help me. I hv all detail which u want. Thank u
          May 24, 2019
          Complaint marked as Resolved 
          MakeMyTrip India customer support has been notified about the posted complaint.
          Verified Support
          Apr 22, 2019
          MakeMyTrip India Customer Care's response
          Dear Nama,

          Regret the inconvenience

          We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

          Please share the booking ID so that we can assist you further.

          Regards,
          Team- MakeMyTrip Care
          Dear sir i have corresponded with your customer care numerous time through email. it directs me to chat. but it does not solve my problem. i found your site is not user friendly.details of my bookings as follows
          booking ID NF[protected] PNR QN3HU5 amount paid rs 9721/-
          contact no [protected]
          mail id . [protected]@yahoo.com
          SIR, MY self is SHIFALI... I want a Close my Account Of Make My Trip.Com... I have Already Sent The Mail Of Company, [protected]@go-mmt.com... But Company Response is so Poor And Fake ... Company Harrasment Without Reason. I Have no need This company is Long Period... so please close and delete my account to make my trip.com.

          thanks...
          Regards..
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            G
            Gopal Chamoli
            from Thakurdwara, Uttar Pradesh
            Apr 14, 2019
            Resolved
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            Address: New Delhi, Delhi, 110078

            We have booked a cab by make my trip from rishikesh to delhi on 13/04/19 for 14th april 2019 at scheduled 11 am. We have got otp and driver details at 2 hours before and requested him of he can come early and pick up us. But inspite coming early he came one hour and fifteen minutes late.
            Driver was not able the use the gps and he was very new. We started at 12.15pm and reached at 10pm to dwarka new delhi which was almost five hours late.
            Make my trip services are pathetic, drivers are not professional.
            May 26, 2019
            Complaint marked as Resolved 
            MakeMyTrip India customer support has been notified about the posted complaint.
            Verified Support
            Apr 22, 2019
            MakeMyTrip India Customer Care's response
            Dear Gopal,

            Regret the inconvenience

            We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

            Please share the booking ID so that we can assist you further.

            Regards,
            Team- MakeMyTrip Care
            I have 6000 MMT wallet money and I am not able to use it.

            Also I could not find any contact details option to complain about the same and find a solution.

            Highly Disappointed.

            Contact No. [protected]
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              G
              Gopigeeta
              from Mumbai, Maharashtra
              Apr 14, 2019
              Resolved
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              Resolved

              flight ticket cancellation without my confirmation

              Address: Chennai, Tamil Nadu, 602105

              Dear make my trip team,

              My self gopinath. I had book flight ticket on march 3 2019 mumbai to chennai. My booking id nf[protected] and flight number 9w 463 jet airways and it's confirmed ticket. Last friday i got one message from your side. Due to operational issues your fight is cancelled and your amount will be refunded. I try to contact last two days to your executive but they are telling system is low kindly contact...
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              Asif08
              from Noida, Uttar Pradesh
              Apr 13, 2019
              Resolved
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              Resolved

              I have really frustrated from you guys about the mmt travel card i am trying to contact your customer care team for this no one is telling me anything. This is what you guys are doing with customers.

              I have applied for mmt travel card but till now no updates related to it. I am really not getting any updates from your sides. Call me on [protected] or mail me in [protected]@gmail.com

              I am attaching the picture of that, revert me soon on this.
              +1 photos
              May 24, 2019
              Complaint marked as Resolved 
              MakeMyTrip India customer support has been notified about the posted complaint.
              Verified Support
              Apr 22, 2019
              MakeMyTrip India Customer Care's response
              Dear Asif,

              Regret the inconvenience!

              In reference to your complained, we request you to please mar an email at [protected]@capitalfloat.com; [protected]@capitalfloat.com; jatin.[protected]@capitalfloat.com, [protected]@go-mmt.com

              Our team will assist you further

              Regards,
              Team- MakeMyTrip Care
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                S
                sanjupopa
                from Tumkur, Karnataka
                Apr 12, 2019
                Resolved
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                This letter is with reference to the cancellation of the jet airways flight that was bound to fly from cochin to delhi on march 22nd 2019. The ticket was booked via your portal on february 8th. The flight was cancelled and rebooked twice. The jet airways office booked us into air india flight for the same day and the day before our journey, upon enquiry in the airport, we came to know about the cancellation of the flight.
                The jet airways officials requested me to do the online cancellation of the ticket first and then to write to your service wing about the full refund of the ticket charges. As per their advice i cancelled the ticket on 22nd march morning and i have been refunded an amount of rs.624/-. Since the issue of our not flying is solely due to the cancellation of their flight. The authorities had given me a sealed written receipt for full refund. I am hereby attaching the scanned copy of the receipt along with the mail.
                I thereby request you to kindly refund the full amount of the flight tickets.

                Make my trip customer e ticket :nf[protected]
                Cancellation number :inr[protected]

                Anticipating a quick and positive action for my grievance.
                I have been repeatedly trying to contact ur office... But no use.
                May 26, 2019
                Complaint marked as Resolved 
                MakeMyTrip India customer support has been notified about the posted complaint.
                Verified Support
                Apr 22, 2019
                MakeMyTrip India Customer Care's response
                Dear Sanjupopa,

                Regret the inconvenience!

                In reference to your complained, our team is following up and in constant touch with Jet Airways to get updates on your booking refunds and will keep you duly informed about the status of your refund. We will process the refund as soon as we receive it from the airline. Viewing their current situation, it is likely to take some time. We are unable to commit any timeline at the moment however rest assured that our team is working tirelessly to fast track the refund process for all our customers and you will be notified with the latest update/s.

                Regards,
                Team- MakeMyTrip Care
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                  M
                  Mamul
                  Apr 12, 2019
                  Resolved
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                  Resolved

                  Address: TechMahindra, electronic city phase 2, bangalore, 560100

                  Hi,

                  Yesterday 11th april 2019 i booked the spicejet flight ticket from my makemytrip account but without getting confirmed ticket booked, money of rs. 5, 520 has been deducted from my account.

                  Can you please look into this issue and please return my money back so that i can re-book my ticket once again.

                  Makemytrip account id - amarendra. [protected]@gmail.com
                  Booking ticket from bengaluru to delhi
                  Using netbanking through kotak mahindra bank account. The reference no. [protected] for bank transaction.
                  Mobile no. [protected]

                  Please kindly reply and please help me on this issue how to recover my money.

                  Thanks and regards,
                  Amarendra moharana
                  May 25, 2019
                  Complaint marked as Resolved 
                  MakeMyTrip India customer support has been notified about the posted complaint.
                  Apr 12, 2019
                  Updated by Mamul
                  HI,
                  I got a call from one person named Ajay saxena ([protected]) saying he is from Makemytrip and will refund my ticket fare 5, 520. He asked me to download phonepe and create upi and VPA num for kotak mahindra bank. I did it and gave my upi num to him. He called my and asked me to follow some instructions. now instead of creditting my money he has deducted 20, 520 from my account.

                  when I called him no response from him. If he is reading this msg immideatly call me otherwise now I am going to police station.

                  Please help on this. Makemytrip team please kindly help me on this.

                  Thanks,
                  Amarendra
                  Apr 12, 2019
                  Updated by Mamul
                  The above complaint that I gave regarding makemytrip. That person told me his name is Ajay sexna but while doing trasaction his name was coming NAVEEN KUMAR.

                  Naveen immediately transfer my money back otherwise police will catch you very shortly.

                  You are a fraud person and your mobile is now switched off.
                  Apr 14, 2019
                  Updated by Mamul
                  NAVEEN has did fraud from UPI ID - [protected]@ybl .

                  Please take action against him. he is a fraud person and his mobile no. +91 [protected] is coming switched off from 12 April 2019. After he did fraud transaction switched off the mobile.
                  Apr 16, 2019
                  Updated by Mamul
                  I don't know who is updating fraud person mobile no to protected, can you mark my mail id also as protected as i don't want to share my details in this post as it is not a secure site.
                  Because from here fraud person Naveen (mob.[protected]) has taken my mobile no and called and did fraud with me. so please mark this person as fraud person and please block him from this site so that others can be saved from fraud activities.
                  Verified Support
                  Apr 22, 2019
                  MakeMyTrip India Customer Care's response
                  Dear Mamul,

                  Regret the inconvenience!

                  In reference to your complained, we request you to please register the fraud with your local cyber crime office.

                  We are there to support you if investigation reach us

                  Regards,
                  Team- MakeMyTrip Care
                  To the author Ms Amarendra Moharana,
                  holding emaill address < amarendra.moharana(at)gmail.com >

                  1 It is unclear, where is the e-ticket from your complaint

                  2. Your complaint is unclear and has lack of evidences, such as extracts from the bank account or of the merchant, related to ecah transaction.

                  If you have the reference of the Kotak Mahindra bank account and,
                  if you know your rights and
                  you have the contract related to your account maintenace,
                  you can request the refund from them.

                  sr manager for ICAO / IATA irregulations matters (Asia and Europe)
                  Aryan engineers Ltd., UK
                  email < aryan(at)vivaldi.net >
                  4. Time limit for the legal action before the authority: 30 days,
                  following the last flight of the ticket.

                  Regards,

                  sr manager for ICAO / IATA irregulations matters (Asia and Europe)
                  Aryan engineers Ltd
                  email for request with documents to
                  substitute {at}=@ in email field
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                    N
                    Nirupam Saha
                    from Jasidih, Jharkhand
                    Apr 12, 2019
                    Resolved
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                    Resolved

                    Worst experience in online flight booking with makemytrip. This site is utterly unprofessional, irresponsible and is cheating the customers. I had booked a flight ticket for kolkata to hubli. It is one stop journey. First trip is from kolkata to chennai with spicejet and second trip is from chennai to hubli with indigo airlines. Spicejet has cancelled the flight and offering me refund for trip of kolkata to chennai whereas there is no change in trip from chennai to hubli. I contacted with makemytrip for help but they simply denied any responsibility and asked me to bear the losses. My booking id is nf[protected].
                    May 23, 2019
                    Complaint marked as Resolved 
                    MakeMyTrip India customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 22, 2019
                    MakeMyTrip India Customer Care's response
                    Dear Nirupam,

                    Regret the inconvenience!

                    In reference to your complained, as discussed over the phone last minute flight cancellation by airlines is not in our control.

                    We have closed the query basis our interaction over the call.

                    Regards,
                    Team- MakeMyTrip Care
                    Apr 22, 2019
                    Updated by Nirupam Saha
                    MakeMyTrip, the flight was not cancelled in last minute. It was cancelled 2 weeks before the scheduled boarding date. I raised the complaint on 5 th April but your team didn't help me even after 21st April. Don't make excuses. You are the worst online booking service provider and your company is cheating the customers. Because of your site I had to bear huge losses and I missed important meeting even though I had paid full amount.
                    MakeMyTrip, the flight was not cancelled in last minute. It was cancelled 2 weeks before the scheduled boarding date. I raised the complaint on 5 th April but your team didn't help me even after 21st April. Don't make excuses. You are the worst online booking service provider and your company is cheating the customers. Because of your site I had bear huge even though I had paid full amount.
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                      Beena Gupta
                      from Noida, Uttar Pradesh
                      Apr 12, 2019
                      Resolved
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                      Address: New Delhi, Delhi

                      I booked a cab vide nc[protected] for going to jaipur on 25.02.19 from make my trip.com (Mmt). Driver though little late was there. But his name, his phone no and his car no. Were different from the one we were given by mmt through sms. Car was very dirty, it was virtually stinking, and its tyres were flat. We still proceeded. On the way we had 3 punctures and in two cases tyre tubes were found unrepairable and new had to be put in. Of course i advanced the money. When jaipur was hardly 28 km away, its cng got exhausted. We took 8 hours to reach jaipur instead o[censored]sual 4. I still thank almighty that we were alive and safe otherwise mmt had put us in a virtual death trap.. We both are senior citizens (78 and 72 respectively) one can imagine how much we were tortured mentally and physically by this road trip to jaipur.
                      On return i filed my complaint with mmt and asked for total refund. Company is dilly-dallying.
                      May 28, 2019
                      Complaint marked as Resolved 
                      MakeMyTrip India customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 22, 2019
                      MakeMyTrip India Customer Care's response
                      Dear Beena,

                      Regret the inconvenience!

                      In reference to your complained, we have initiated the refund of INR 1000 on 10-Apr-19 and the Refund Reference Number for the transaction is #457818.

                      Please note refund would reflect in your account as per bank processing cycle.

                      Regards,
                      Team- MakeMyTrip Care
                      Oct 29, 2019
                      Updated by Beena Gupta
                      Yes it has been resolved
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                        Pulkit Kushwaha31
                        from Mumbai, Maharashtra
                        Apr 12, 2019
                        Resolved
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                        Resolved

                        I booked a hotel on mmt yesterday and paid for it via my credit card but even after the transaction happened and the got a message from my bank that the amount has been deducted, there was no confirmation message from mmt for the booking. I contacted the hotel management and they too have gotten no confirmation regarding the booking. My money has been credited twice. Please look into the matter and refund my money.
                        Jun 3, 2019
                        Complaint marked as Resolved 
                        MakeMyTrip India customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 22, 2019
                        MakeMyTrip India Customer Care's response
                        Dear Pulkit,

                        Regret the inconvenience!

                        We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                        Please share the booking ID so that we can assist you further.

                        Regards,
                        Team- MakeMyTrip Care
                        Apr 24, 2019
                        Updated by Pulkit Kushwaha31
                        I can't access to my booking ID because the booking wasn't confirmed but my money got deducted. The gmail ID used while booking is [protected]@gmail.com The username of the account used for booking is Pulkit Kushwaha. Please reply if you need the credit card's information.
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                          S
                          SachinVshmpn
                          Apr 12, 2019
                          Resolved
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                          Resolved

                          I tried booking a round trip flight from bengaluru to lucknow yesterday. While the amount was deducted from my account, i received no confirmation/tickets/pnr for my booking.
                          The automated customer care services have been pretty ineffective in addressing my issue.
                          I tried sending an email on the [protected]@makemytrip.com but received an automated reply as well.
                          Kindly let me know if my money will be refunded or should i wait for the tickets. This would help me in making my further travel plans
                          Apr 13, 2019
                          Complaint marked as Resolved 
                          I was contacted by their customer care agent in the afternoon and the issue was resolved. I have received my refund
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          Apr 12, 2019
                          Updated by SachinVshmpn
                          The tickets were for GoAir G8 805 for 4 May from Bengaluru to Lucknow and G8 806 for 8 May from Lucknow to Bengaluru
                          Verified Support
                          Apr 22, 2019
                          MakeMyTrip India Customer Care's response
                          Dear Sachin,

                          Regret the inconvenience!

                          We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                          Please share the booking ID so that we can assist you further.

                          Regards,
                          Team- MakeMyTrip Care
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                            Sandeep Bhagwat Bangar
                            from Mancheral, Telangana
                            Apr 12, 2019
                            Resolved
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                            Resolved

                            On 11th april 2019 booked a go air flight ticket from chennai to pune which was scheduled to depart on 13th april 2019 at 21.10 hrs. The money was deducted but the ticket was not booked. No confirmation mail & no booking id was generated.
                            I am trying to contact mmt customer support but no use.
                            This 24x7 service chat with myra is also sending only same msg that our agents are bzy once they will be free will get back to you. It has been 12 hours now no reply from mmt.
                            The money deducted is inr 6963.0
                            Am waiting for the refund to be initiated.
                            Till now there has been no response on this matter
                            May 27, 2019
                            Complaint marked as Resolved 
                            MakeMyTrip India customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 22, 2019
                            MakeMyTrip India Customer Care's response
                            Dear Sandeep,

                            Regret the inconvenience!

                            We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                            Please share the booking ID so that we can assist you further.

                            Regards,
                            Team- MakeMyTrip Care
                            To the author Mr. Sandeep Bhagwat Bangar,
                            holding unknown address in India and unknown contact.

                            1. Nobody has aduty to reply to anonymous or to indeffinite complaint (document).

                            2. The phone conversation, upon it is recorded, can not be a valid evidence of the fact of the complaint.

                            3. In all cases, related to the absence of the receipt of the e-ticket within 24 hours following the payment, which is aproved by the bank or by the mechant (authorized agent of the bank),
                            the pasenger can call to the operator of the site, where he or she had attempted to buy the e-ticket .

                            3. The passenger must remind and to submit to the operator the follwoing:-

                            - the statemnmet "I have not receved e-ticket folwing my payment 24 hours ago",

                            - date of flight,

                            - flight number,

                            - surname (last) name of (any) passenger .

                            4. After the adjustment of e-mail address or the phone number, usually the agent can issue the ticket to the correct address within minutes.

                            If the procedure was not successed, the passenger can request refund (money back) from the bank, who had authorized the particular transaction within 30 days (or 12 months in all cases),
                            following the transaction related to the attempt to book PNR.

                            Regards.

                            sr manager for ICAO / IATA irregulations matters,
                            Aryan engineers Ltd
                            email < aryan(at)vivaldi.net >
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                              B
                              Bbdd
                              from Mumbai, Maharashtra
                              Apr 12, 2019
                              Resolved
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                              Resolved

                              Address: East Khasi Hills, Meghalaya, 793006

                              Yesterday i booked a hotel at the lytton hotel kolkata. While in the payment process, after entering the otp for payment, a message prompted saying 'internal error occured. Click link below to try again' but when i clicked it led back to the home page. When i checked my bank account, the amount was withdrawn from the bank but no confirmation or booking id message received. Kindly resolve this issue at the earliest
                              May 31, 2019
                              Complaint marked as Resolved 
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 22, 2019
                              MakeMyTrip India Customer Care's response
                              Dear Bbdd,

                              Regret the inconvenience

                              We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                              Please share the booking ID so that we can assist you further.

                              Regards,
                              Team- MakeMyTrip Care
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                                I
                                Imran.Basha
                                from Thiruvananthapuram, Kerala
                                Apr 11, 2019
                                Resolved
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                                Resolved

                                Dear team,
                                Following are the details of transaction indicating deduction of amount, but there is no confirmed ticket:
                                Net txn: avenuesflat[protected]
                                Time 21:35:22 date:11/04/2019 cheque: 93633 amount: rs13, 256.00.

                                I have shared screenshot indicating transaction on website.
                                Booked journey details:
                                Trivandrum to vijayawada - doj : 20th april 2019
                                Vijayawada to trivandrum - doj : 29th april 2019

                                Pl ensure that i get my money returned to my account as i have to book ticket. It is an emergency!!

                                Regards
                                Imran
                                +2 photos
                                May 27, 2019
                                Complaint marked as Resolved 
                                MakeMyTrip India customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 22, 2019
                                MakeMyTrip India Customer Care's response
                                Dear Imran,

                                Regret the inconvenience

                                We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                                Please share the booking ID so that we can assist you further.

                                Regards,
                                Team- MakeMyTrip Care
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                                  F
                                  Falguni200
                                  from Mumbai, Maharashtra
                                  Apr 11, 2019
                                  Resolved
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                                  Resolved

                                  Pnr no ggyrvj, ticket of mrs lakhi barbhuiya cancelled by airlines problem, pls refund the amount. Today when i called on [protected] from my reliance jio no [protected] but it was engaged, after 2 minutes some one has called from his mobile no [protected] and he told that he is calling from makemytrip and asked me for the issue, when i told him regarding the refund, he send me a link and asked to go ahead. I filled up the form then an otp came, the fellow asked me the otp, i gave the otp, immediately 49, 900 deducted from my credit card. Pls take necessary legal action against the cheater. Also refund my amount, the credit card is blocked now. I shall give another account for refund when required
                                  Jun 1, 2019
                                  Complaint marked as Resolved 
                                  MakeMyTrip India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 22, 2019
                                  MakeMyTrip India Customer Care's response
                                  Dear Falguni,

                                  Regret the inconvenience

                                  We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                                  Please share the booking ID so that we can assist you further.

                                  Regards,
                                  Team- MakeMyTrip Care
                                  To anonymous author:

                                  1. Nobody has a duty to provide free assistance and to execute job without the fair remuneration.

                                  2. Nobody has a duty to reply to anyone regarding

                                  - anonymous complaint (no name, no address, no contact email / phone),

                                  - complaint which does not have a correct addressee (air carrier or the other service provider),

                                  - indefinite complaint (no dates, no time, no flight, no attached evidences ),

                                  - complaint, which is not submitted
                                  at the trading premises (site) or at the agent of the trader or to the published e-mail address .

                                  sr manager for ICAO / IATA irregulations matters,
                                  Aryan engineers Ltd, UK
                                  email < aryan(at)vivaldi.net >
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                                    W
                                    Was224786
                                    from Eraniel, Tamil Nadu
                                    Apr 10, 2019
                                    Resolved
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                                    Resolved

                                    auto selection for insurance coverage

                                    Address: West mada street, Nungambakkam, Chennai, Chennai, Tamil Nadu, 600034

                                    While booking flights on maymytrip portal, it is seen that the option of getting insurance coverage is already selected by booking portal. It is auto clicked already and customers while booking are not given any option to confirm for insurance coverage. So consumers don't remember to deselect the checkbox of insurance coverage and fee is charged for insurance also.
                                    The autoclicked checkbox should be disabled by the company.
                                    I...
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                                    R
                                    rathi8786
                                    from Surat, Gujarat
                                    Apr 9, 2019
                                    Resolved
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                                    Resolved

                                    Address: RING ROAD, Surat, Gujarat, 395002

                                    Hi Team,

                                    Good Day!!

                                    Myself Hemant Rathi, booked the flight ticket from MAKEMYTRIP portal. Ticket was booked from NEW DELHI to AUCKLAND and return.

                                    While the time of booking, on the MAKEMYTRIP portal, fare was showing refundable. Once the booking was made, I got the pdf of the ticket in whatsapp, and in that amount was showing as non-refundable. I raised the complaint with MakeMyTrip but havent got proper response from them. MMT people will call after 8 PM IST rather then in business hours. MakeMyTrip customer care is worst had seen till date. They will call on Sunday, and by chance if the call was not picked up, then they will close the case.

                                    I want to cancel the ticket but MakeMyTrip is telling that refund will be of 2820 i.e 5 percent of the amount which i had paid.

                                    My concern is why MakeMyTrip is making FOOL of customer. They should have written in portal that ticket is Partial-refundable rather then refundable. I am attaching the ticket and also the screenshot which I took while booking the ticket.
                                    +2 photos
                                    Jun 1, 2019
                                    Complaint marked as Resolved 
                                    MakeMyTrip India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 22, 2019
                                    MakeMyTrip India Customer Care's response
                                    Dear Rathi,

                                    Regret the inconvenience !

                                    We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience.

                                    Please share the booking ID so that we can assist you further.

                                    Regards,
                                    Team- MakeMyTrip Care
                                    To author Mr. Hemant Rathi,

                                    Nobody has a duty to provide free assistance, to execute job without the fair remuneration

                                    It is impossible to conclude regarding the validity and the outcome of the dispute completely,
                                    following such indefinite text of the public complaint as
                                    the passenger has not attached ALL RELEVANT DOCUMENTS to the complaint.

                                    Such documents, in extract or in copy form, are:-

                                    1. The advertised flight prior to payment ; the similar extract is attached .

                                    2. Invoice (in full) of the operator of makemytrip.com, based on which the passenger effected the payment of the unknown amount, in .PDF and in full .

                                    3. E-ticket for each passenger, in .PDF in full ;

                                    4. Own complaint of passenger towards the operator of makemytrip.com, in full ;

                                    5. The reply of the operator of makemytrip.com, in full, if given in 15 days ;

                                    6. The extract of the bank regarding the primary effected amount and of the received amount, if the refund was effected by the operator of makemytrip.com .

                                    Further, the passenger can claim the loss via the disctrict or the customers court.

                                    The expected expenses can star from:-
                                    - 100 or 2000 rupees for the filing of the claim before the customers or before the district court ;
                                    - 6000 rupees for the assistance of the legal professional before the court,

                                    sr manger for ICAO / IATA irregulations matters
                                    Aryan engineers Ltd
                                    email < aryan(at)vivaldi.net >
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