MakeMyTrip India Complaints & Reviews

Address: Jehanabad, Bihar, 804432

I started the process of booking railway tickets on date 6/11/2017, depending on the make trip website.in this process, i deposited a sum of rs 1708 by using my debit card. Money was cut from my account but my railway ticket could not be completed, and the objections to go to the pending office have come. The only booking number i received is as follows: - nr[protected] i registered the mobile number: [protected]. Now, mys is that when i did not get railway ticket, then my cut money should have been transferred back to my account which has not yet been done... Therefore, i request you to return my money without delay.. Thanks.
Rahul krishna
Mob:-[protected]
Email:-krsn. [protected]@gmail.com

+1 photos

Dec 24, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Nov 07, 2017

Updated by Rahul yograaj make my trip booking id: - NR[protected], Registered Mobile Number: -[protected], ticket was not available due to my railway ticket's incomplete stay, but the total amount of ticket from my debit card, which is Rs 1708, will make my trip service center I have been bitten ... The complaint is that when my ticket work remained incomplete, and I could not get railway ticket, then my money has not yet come to my account..try to return my money soon Please link.

Verified Support

Nov 23, 2017

MakeMyTrip India Customer Care's response Dear Rahul yograaj
Greetings from MakeMyTrip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, while validating your case we have found that, on 06-Nov-17 your rail booking has got failed and an amount of Inr 1708.94 was debited from your account. Also, as checked, full refund has been processed from our end on the same day of transaction with a refund reference number#[protected]. The same should now be reflecting in your account. If in case the same is still not reflecting, request you to please contact with your bank and raise a dispute.

Regards,
Team-MakeMyTrip Care

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Address: Bangalore, Karnataka, 560025

Website: Makemytrip.com

I had flight bookings roundtrip bangalore to abu dhabi. While i was booking there was a discount of 2543 wch was promised to be given. But then the cash back only reached mmt wallet. After that there is neither ample amount of time given to use the money nor an option to move it to the bank account. Mmt is cheating on the customers by displaying misleading discounts or deals which happen to be of no use to customers.

Dec 14, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

MakeMyTrip India Customer Care's response Dear Seema Kompi,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail id/Mobile Number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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I have 2879 rs in my wallet. For flight booking when i wanted to use the wallet money, i am only able to use rs 150. Due to some emergency situation i had to cancel my flight and the ticket fare got added in my wallet. Why i am not able to use my own money?? The worst part is tomorrow is the last day to utilise the money. Mmt is doing unethical business with customers. It is big time fraud. I am very frequent user of mmt for national/international flights, hotels booking but got the lesson of my life. Book flights directly on airlines official website and definitely not from mmt. Big shame on you people for doing this fraud and eating customers money. Legal action should be taken against such fraud.

Dec 20, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

MakeMyTrip India Customer Care's response Dear Nina30,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail id/Mobile Number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: Jehanabad, Bihar, 804432

Website: [email protected]

I started the process of booking railway tickets on date 6/11/2017, depending on the make trip website.in this process, i deposited a sum of rs 1708 by using my debit card. Money was cut from my account but my railway ticket could not be completed, and the objections to go to the pending office have come. The only booking number i received is as follows: - nr[protected] i registered the mobile number: [protected]. Now, mys is that when i did not get railway ticket, then my cut money should have been transferred back to my account which has not yet been done... Therefore, i request you to return my money without delay.. Thanks.

+1 photos

Dec 21, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

MakeMyTrip India Customer Care's response Dear Yog raaj

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating your case we have found that, full refund of Inr 1708.94/- against failed booking has already been processed on the same day of transaction i.e. on 06-Nov-17 with a refund reference number#[protected]. The same should reflect in your account as per your bank processing cycle. If in case the same is not reflecting in your account, request you to please raise a dispute with your bank. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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R

Rahul yograaj

from Jamshedpur, Jharkhand

Nov 7, 2017

make my trip booking id: - NR[protected], Registered Mobile Number: -[protected], ticket was not available due to my railway ticket's incomplete stay, but the total amount of ticket from my debit card, which is Rs 1708, will make my trip service center I have been bitten ... The complaint is that when my ticket work remained incomplete, and I could not get railway ticket, then my money has not yet come to my account..try to return my money soon Please link.
Rahul krishna
Mob:-[protected]
Email:-krsn.[protected]@gmail.com

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R

Rahul Gopal krishna

from Lala, Assam

Nov 8, 2017

make my trip booking id: - NR[protected], Registered Mobile Number: -[protected], ticket was not available due to my railway ticket's incomplete stay, but the total amount of ticket from my debit card, which is Rs 1708, will make my trip service center I have been bitten ... The complaint is that when my ticket work remained incomplete, and I could not get railway ticket, then my money has not yet come to my account..try to return my money soon Please link.
Rahul krishna
Mob:-[protected]
Email:-krsn.[protected]@gmail.com

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Address: New Delhi, Delhi

Hello,

I made a booking from delhi to bangkok on november 3 and was told that i can make partial payment and the remaining amount at that time later. After making the payment i have received the itinerary details for only 4 tickets and the remaining 3 are yet not sent over. I have tried checking the booking ids on my own and of the remaining 3, 2 are in1711b0s4527517, in1711b0s4527454.

I have called numerous times and yet got no resolution. Please take this up on priority and let me know the resolution so that i may proceed accordingly.

Neither have i been called back by the customer support and even when i have waited on call for long the resolution has been long impending.

Regards
Jaspreet singh

Dec 21, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

MakeMyTrip India Customer Care's response Dear Sahaj Nagpal

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating your case we have found that, our concerned team has handled your case and found that the payment has been received for both the booking id’s. Please be advised that the final itinerary an booking details will be shared by seller. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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Address: Nashik, Maharashtra, 422012

Dear sir,

bhausaheb laxman varpe
i have forgent my user id and password seens i have to book tickets pl recover my issue as soon as possible.

my user id was bhausaheb and forgets password
we have not properly response by customer possible to u my issue otherwise I will be stop subjects don't properly supported by me.

this is last my mail and compliments. Possible to u or nobr...

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Address: Coimbatore, Tamil Nadu

I have on 24.10.17 by mistake booked my journey from mumbai to coimbatore on 30.11.2017 pnr no. Njcj3r flight no.6e 375, instead of 1.12.17. Immediately i have cancelled the ticket too. On 29.10.17 when i approached for refund, after a lengthy discussion my call has been transferred to goindigo. They after viewing in their system told my ticket has not yet cancelled and they told my journey can be very well re schedule. As per their advice i have re scheduled my journey for 1.12.17 by paying additional amt of rs.7336/- and goindigo have issued boarding pass also. On 6.11.2017 i am surprised to receive a message from goindigo that my rescheduled ticket for 1.12.17 is cancelled by you. I became fed up and and nervous. I am now in a critical possition because of your action. I would now request you please look into this matter and render justice.in this regard i have received a message with in 48 hrs time my grievance will be sorted out. Please help me to keep my confident on you.
Murthi raju.

Dec 14, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

MakeMyTrip India Customer Care's response Dear Murthi R1,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail id/Mobile Number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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Website: www.makemytrip.com

Its regarding booking id : nf[protected] of my wife which was cancelled automatically by someone (Yes i still dont know who did it as its been 4 days and they haven't replied back) and after complaining to them they refunded me for this ticket without even informing me the reason of this cancellation and who cancelled it. First they claimed it was me which is rubbish as i have sent them all proofs of email and sms which didnt have any cancellation details. Then last i spoke to manager himanshu bhatt and he said will check the ip address and get back to me, next thing i know they have refunded me the amount. What a bunch of liars. Also regarding another booking id : nf[protected] of my wife which i paid rs.14915 for a one way ticket as she had to catch an onward flight abroad with me.

Jan 6, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

MakeMyTrip India Customer Care's response Dear Rutvik Upadhyaya

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating your case we have found that, our concerned team has handled your case and processed full refund of Inr 2751/- against the original booking and full refund of Inr 14915/- against other booking id - NF[protected]. The same should reflect in your account as per your bank processing cycle. Thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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Address: Hyderabad, Andhra Pradesh, 500049

Website: makemytrip.com

I booked bus ticket from mobile app mmt on 4th november 2017 from chennai to hyderabad and there is no message & app confirmation i called them up there ivr system is so complicated it has take for me almost 1 hour to connect to there representative, then they asked asked my booking id i said to them they said there was no booking confirmed on this number then i tried again then they updated in my account and before 1 hr for bus departure i asked them to cancel it there answer was as per there protocols they cant cancel it i want them to suffer what they are doing to customers in the name of corporate
Please check the attached photo where they have given wrong update as 3rd november

+1 photos

Dec 22, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

MakeMyTrip India Customer Care's response Dear Yaswanth Gaddipati

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your complaint, while validating your case we have found that the user has made a confirm bus booking at 14:19hrs and accordingly at 14:21hr we have sent an e-mail with Bus voucher on the listed e-mail id ([protected]@gmail.com). So, there was no error at our end. And accordingly booking was cancelled with applicable penalties. We regret to inform you that no further refund could be possible on this booking. Thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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I have not received refund for the above unsuccessful booking inspite of several request
I request you once again to refund amount immediately. I failed to understand how you are collecting money for an unsuccessful booking and not refunding money and resolving the issue. You have informed that it will take three days for refund
K s sreenivasa upadhyaya

Dec 22, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

MakeMyTrip India Customer Care's response Dear sreenivas ks
Greetings from MakeMyTrip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your complaint, while validating your case we have found that, the refund against failed booking has already been processed on the same day of transaction i.e. on 29-Sep-17. If in case the same is not reflecting in your account, request you to please raise a dispute with your bank. We thank you for writing to us.
Regards,
Team-MakeMyTrip Care

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S

sghoshal

from Mumbai, Maharashtra

Nov 6, 2017

SMYDPQ
9w819 1.11.17
NF[protected]
I booked this return flight from Kolkata to Mumbai on 1st nov’17. I want to cancel, however, the support. MakeMyTrip does not give any response & there is no human to contact. Pls sort urgently.
Satyajit
[protected]

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Address: Uttar Dinajpur, West Bengal

Last 6th oct. I booked a hotel through mmt. But on 11th oct i cancelled it. They told me via mail it will cedited to ur account 12 business day. But till now it not reflcting my account. And i submit my account detail via mai. The provide me a arn no. But band cant trace the amount through arn they need utr no. But the team cant provide me that. I told it the customar care they always told me they need 24-48 hours. But they donot any response on particular time. They misguide me. Need a proper solution.

+2 photos

Dec 22, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

MakeMyTrip India Customer Care's response Dear Nabin Chandra Sarkar

Greetings from MakeMyTrip!!

Further, in reference to your complaint, while validating your case we have found that, full refund against your hotel booking has already been processed on the same day of transaction i.e. on 29-Sep-17 for Inr 16048/- with a refund reference number#[protected]. The same should now be reflecting in your account. If in case the same is not reflecting in your account, request you to please raise a dispute with your bank. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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T

t.gaurav1995

from Surat, Gujarat

Nov 6, 2017

I had refered my friends for installing app.even though it was done not asingle rupee has been credited into my mmy wallet. please resolve ths as soon as possible.
email-t.[protected]@gmail.com

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Nabin Chandra Sarkar's [Complaint's author] reply, Nov 6, 2017

How can i trace the money .if know then advised me.I called them told me the concern team work on it.really the team misguide me.

M

Mughal E AZam

May 28, 2022

Make my trip never refund the money once cancelled or deducted from your account stay far from this company..Still not reflected in my account of Rs. 147.00 INR.

not refunding money - Comment #4000245 - Image #0

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P

Prabir Metya

from Tamluk, West Bengal

Jul 6, 2022

I am booking a ticket from Vododara to kharagpur Jn in 1st July at 8:06 AM vai Paytm UPI method amount of 748 then Money is deducted from my Paytm account but service is not provided and booking is unsuccessful.So Then I received a message from makmytrip that I will received the amount of 748 within 4-5 July but 5th July is already gone so please solve my problem as soon as possible and cooperation with me thanking you neither I will a step against MakeMyTrip ok

not refunding money - Comment #4017907 - Image #0

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I have posted one review by mistakenly on some other hotel which i did not stay. Now i want to delete that review but mmt is not allowing me to do so.

I have booked hotel fidalgo karnal for 29th oct 2017 but due to some reasons i couldn't check in. Later evening i booked another hotel leela grande in same city and stayed there. Next day while i was submitting my review for leela grande but mistakenly i have posted it on fidalgo.br...

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Website: www.makemytrip.com

I along with my business partner lanaded from malaysia to cochin on 29/10/2017 in search of nearby hotels i found vrindavan retreat around 5km from airport worth of 1780 inr, i went ahead and booked this hotel then somehow i managed to reach there which was almost 12km away from airport cab charged me 1500 inr, after we reached there we couldn’t find anyone around it was complete remove area non of villager nobody was around all we could see at the gate that it was ayurveda hospital we had our train at 18:00 same day so we thought we will get fresh n up and leave after our lunch but unfortunately we where suffering from our hunger and trying to get any vehical there wasn’t any network neither uber could have reached there, then we walk down almost 2km and we found a small loudge he charged 1000inr for us to get shower and no food well we left after shower and got a broken bus but was enough to drop us in city. Since 29/10/2017 i am trying to contact mmt and getting there replay as well hemant kumar sharma was the one how was dealing with his case he said he will provide me hotel voucher for pune he gave me 2 options of o hotel and the aurora tower i confirmed he can proceed for aurora towers but i didn’t get any confirmation yet today i’ve my train to pune tomorrow i’ll be reaching there still i hope am not booking any hotel what if i receive confirmation after i book hotel all i can say that this is very disappointing behaviour am facing from makemytrip well i want to upload all the conversations from mmt and my bus condition unfortunately i can upload only one can even attach the expenditure receipt which was around 4000inr well it’s not just about money it’s about the hassle we faced not able to upload all the chat and hospital pictures due to large in file

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MakeMyTrip India customer support has been notified about the posted complaint.

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Md Sami 123

from Jharsuguda, Odisha

Nov 6, 2017

Make my trip very
Not refund me ₹1, 14000/- plz help me
Cash back not give me waiting waiting 35 days waiting
VERY BAD SERVICE MAKE MY TRIP
MAKE MY TRIP VERY DHAKA ME TO REFUND ME MY MONEY
[protected]

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Address: 560102

Website: Make my trip

I have cancelled a ticket from hyderabad to bngalore on 20th october. Make my trip had promised me to refund the amount withing 72 hours. After a week when i called the customer support they denied on the refund and escalated the matter to the floor manager mr. Hari om. He promised me that the refund will be done within 48 hours and i will get a call from them. I am still waiting for the refund. As make my trip website promises that if they fail to make the refund within 72 hours they will pay compensation of rs 100 per hour in my wallet pocket. Two days back i got a call from mr. Mohammed from make my trip he now says its cant be refunded and they are again giving me false commitments as done earlier. Now they deny me for a refund. They have also pasted a wrong ticket information in my login page of a booking from visakhapatnam to bangalore on 20th november giving names whom i dont know and have no where related with booking the tickets.
Indumati gollangi, adult ljs5gr confirmed ljs5gr
Siva krishna bora, adult ljs5gr confirmed ljs5gr
I like to know how a reputed travel company like make my trip can give such misleading information and perform such unprofessional deed with the customers. Its very disappointing!

Jan 8, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Nov 01, 2017

Updated by kamelia03 efund Under Process
Booking ID: NF[protected]
Booked on 20 Oct, 2017
Dear Ashok,
Relax! We are processing your request!
Your request for Cancellation & Refund of Rs.555 for your HYD-BLR flight has been received by us.
Our promise is to Process Refund of Rs.555 in 6hr .
If we delay, then we will pay Rs.100 wallet bonus per hour upto a maximum of Rs.1000.
mmt_commit_logo

Promise

Process Refund of Rs.555 in 6hr
Promise Time

6hr

If we delay, we will pay

Rs.100 wallet bonus per hour upto a maximum of Rs.1000

refund_status
Cancellation Initiated

(20Oct, 10:25PM)

Refund Processed & Sent to your account

(21Oct, 04:25AM)

TRACK PROGRESS

Refund Calculation
All amounts are in INR
AI-515 | HYD-BLR | Fri, 15 Dec 17, 06:30 hrs
Passenger Name
Airline Fare Conv. Fee Others*
Total Price
1. Ashok Banerjee
1605 125 0
1730
Cancellation Charges
(-) 750 (-) 125 (-) 0
(-) 875
MMT Service Fee
- - -
(-) 300
Total Fare
1730
Total Cancellation Charges
(-) 875
Total MMT Service Fee
(-) 300
Total Refund
555
* Others as a column includes insurance, meals and preferred seat charges
Additional Details
Trip HYD-BLR flight
Get 24X7 Customer Support
India
[protected] (Toll Free) / +[protected]

Web
http://support.makemytrip.com

Request In Progress
Booking ID: NF[protected]
Booked on 20 Oct, 2017
Dear Ashok,
Relax! We are processing your request!
Your request for Sending invoice for your RPR-HYD, HYD-BLR flight has been received by us.
Our promise is to Send invoice in 30min.
If we delay, then we will pay Rs.100 wallet bonus per hour upto a maximum of Rs.1000.
mmt_commit_logo

Promise

Send invoice in 30min
Promise Time

30min

If we delay, we will pay

Rs.100 wallet bonus per hour upto a maximum of Rs.1000

refund_status
Request Received

(20Oct, 10:38PM)

Request Closed

(20Oct, 11:08PM)

TRACK PROGRESS

Additional Details
Trip RPR-HYD, HYD-BLR flight
Get 24X7 Customer Support
India
[protected] (Toll Free) / +[protected]

Web
http://support.makemytrip.com

Note: Please do not reply to this mail.It has been sent from an email account that is not monitored.

Request In Progress
Booking ID: NF[protected]
Booked on 20 Oct, 2017
Dear Ashok,
Relax! We are processing your request!
Your request for Giving update on refund status for your RPR-HYD, HYD-BLR flight has been received by us.
Our promise is to Update on refund status in 12hr .
If we delay, then we will pay Rs.100 wallet bonus per hour upto a maximum of Rs.1000.
mmt_commit_logo

Promise

Update on refund status in 12hr
Promise Time

12hr

If we delay, we will pay

Rs.100 wallet bonus per hour upto a maximum of Rs.1000

refund_status
Request Received

(27Oct, 09:44PM)

Request Closed

(28Oct, 09:44AM)

TRACK PROGRESS

Additional Details
Trip RPR-HYD, HYD-BLR flight
Get 24X7 Customer Support
India
[protected] (Toll Free) / +[protected]

Web
http://support.makemytrip.com

Note: Please do not reply to this mail.It has been sent from an email account that is not monitored.

Nov 01, 2017

Updated by kamelia03 To my dissatisfaction it is notices that every time I am trying to escalate the matter make my trip team is closing the complaint ticket without my consent. it has occurred twice.

Verified Support

Dec 04, 2017

MakeMyTrip India Customer Care's response Dear kamelia03

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail id entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: 560067

Website: MakeMyTrip

I received 700/- cashback in my mmt wallet and i want to use that for flight booking. I was looking to book for bangalore to goa flight but mmt wallet was not present as the payment option.
I found the terms and condition section showing that i should be able to use the wallet money for flight and hotel booking, but makemytrip is such a fraudulent company that i could not even use that for flight booking.
After giving a blind...

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Address: Sundargarh, Odisha, 770048

Website: www.makemytripe.com

Sri

I am halim khan booking a holiday package in make my trip june-2017 rs.1, 14, 000/- full paid in befour 5 august hdfc credit card cash back offer in make my trip.
And cash back rs.17000/- but cash back date is 27.09.2017 but is today 31.10.2017 its not give me so sir plz help me
My travel date is 29.11.2017 iam very problem its service the customer care not help me.
Al so branch manager not solve the problems plz plz help me my money lost in mmt online booking it’s fake sale or miss selling me. My travel date also very problem i have only 28 days plz plz help me! Help me! 😞😞😞😞

Odisha
Mob-[protected]

Dec 13, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Oct 31, 2017

Updated by Md Sami 123 Make my trip very bad service it’s dhoka
Missing ₹114000/
I am halim khan booking a holiday package in make my trip june-2017 rs.1, 14, 000/- full paid in befour 5 august hdfc credit card cash back offer in make my trip.
And cash back rs.17000/- but cash back date is 27.09.2017 but is today 31.10.2017 its not give me so sir plz help me
[protected]

Oct 31, 2017

Updated by Md Sami 123 Sri

I am halim khan booking a holiday package in make my trip june-2017 rs.1, 14, 000/- full paid in befour 5 august hdfc credit card cash back offer in make my trip.
And cash back rs.17000/- but cash back date is 27.09.2017 but is today 31.10.2017 its not give me so sir plz help me
My travel date is 29.11.2017 iam very problem its service the customer care not helpme! 😞😞😞😞
[protected]
Plz help me peheredar cnbc awaaz

Oct 31, 2017

Updated by Md Sami 123 Not solve branch manager always say waiting waiting 35days after not give cash back it’s very bad service make my trip

MAKE MY TRIP VERY VERY BAD SERVICE ITS MISS SELLING ME ₹.1, 14, 000/-
Plz help me
[protected]

Nov 01, 2017

Updated by Md Sami 123 Make my trip very very bad service
It’s very mis selling

Nov 01, 2017

Updated by Md Sami 123 Make my trip very Bad company
It’s only miss selling all customers plz frind not any bay Make my trip web site
Dhaka all Indian people
My money ₹114000/- not fund or not responding so govt of India plz help me to recover my money

[protected]

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear Md Sami 123

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

In reference to your complaint regarding cash back against your package booking, please be advised that, a cash back of Inr 17100/- has been processed from our end on 03-Nov-17 the same should reflect in your account as per your bank processing cycle. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

Verified Support

Nov 11, 2017

MakeMyTrip India Customer Care's response Dear Md Sami 123

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Nov 11, 2017

MakeMyTrip India Customer Care's response Dear Md Sami 123,

Greetings from MakeMyTrip!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint regarding your package booking - IN1707B6S4313292, we have validated your case and found that a cash back of Inr 17100/- has been processed from our end on 03-Nov-17 towards your card account ending with ************1337. The same should reflect in your account depending upon your bank’s processing cycle. Cash back processed in three parts Inr 4049 (ARN# 74332747308730773785796) Inr 4051 (ARN# 74332747308730773895215) & Inr 9000 (ARN# 74332747308730773903738). If in case the refund is still not reflecting in your account, we request you to check with your bank with the ARN (Acquirer Reference Number) mentioned for all three transactions. We thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care

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Website: Consumer Complaints

Ref; ticket booking id: nf [protected]
Sector blr to hyd time: 12.10 in indigo booked through make my trip.
To travel on 25.10.17 wed
Booked ticket on 25.10.17 by paying rs.2349 through credit card for
My immediate officer for important business dealing.
Flight cancelled and informed over phone and got refund.
But as informed through online advertisements (At the time of booking) make my trip to pay rs.20, 000 as per their ad. So, kindly pay rs.20, 000/-.

Regards

L. A. Saptharishi

Dec 13, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear saptharishi L A

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

In reference to your complaint regarding refund against cancellation of flight, please be advised that, as the flight was cancelled from airline’s end, we have processed full refund of booking amount i.e. Inr 2349/-. Further, we request to please check with the Insurance Company directly for any insurance claim. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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Website: MAKEMYTRIP

Hi,
I was booking a ticket from makemytrip, amount got debited from my account and i also get a mail from my bank regarding but make my trip is caliming that transaction got failed. Please find the details below :
Transaction amount : rs. 2, 882.00

Transaction date : october 10, 2017

Payment id : [protected]

Consumer code : nu[protected]c01

Bill reference information : nu[protected]c01

I think above details give s clear picture that transaction was succesfull. Please refund or give me proof of failed transaction so that i can reach out to bank.

Regards,
Jitendra

Dec 7, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear Jitendra Tekwani

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have checked the details at our end and found that, the amount of Inr 2882/- was charged on 10-Oct-17 @23:28 hrs. against a confirm bus booking to travel from Pune to Nagpur on 14-Oct017. Also, as checked, we have sent E-mail and SMS with booking details @23:32hrs. on mobile number# [protected] and e-mail id - rb.[protected]@gmail.com. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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Address: 110092

Website: www.makemytrip.com

I booked a hotel through makemytrip which is a 4 star property in singapore with the name 'hotel nuve heritage' located at 13 purvis street but i got a booking in some other property which is a three star property by the name ' hotel nuve' which is located at 9a-13 jalan pinang road in singapore. I have a voucher with the name hotel nuve heritage but according to the hotel makemytrip is not affiliated with this property instead it is affiliated with the 3 star property only.

Dec 13, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear anekant9

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating your case we have found that our management team has worked upon your case and processed applicable refund from their end. Same should reflect in your account as per your bank processing cycle. In case of any concern, please revert to the team over the e-mail sent by them. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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A

anekant9

from Noida, Uttar Pradesh

Oct 31, 2017

Its a case of deceit and fraud

deceit and fraud in hotel booking - Comment #2901546 - Image #0

deceit and fraud in hotel booking - Comment #2901546 - Image #1

deceit and fraud in hotel booking - Comment #2901546 - Image #2

deceit and fraud in hotel booking - Comment #2901546 - Image #3

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I would like to describe my experience with mmt (Which is in fact a huge brand name), provides worst customer service, treats customer like # once the payment is made. Lots of faults and bugs in their app and functionality which they dont care to accept as their mistake.
So, i made a booking for a hotel (Non refundable), due to some emergency situation i could not reach on that date, so instead of cancelling there was an option provide to modify the booking dates.
I proceeded with the modifying, no notification, no prompts were shown to me, directly booking was cancelled.
Its been more than a month now that am following up with cc of make my trip, no response, no call backs, no care for the issue raised.
Today wen i demanded to talk with the manager or some senior supervisor, i got a reply back that its my fault that i tried modifying the booking. So no refund or anything will be provided.
I lost like 10k behind this stupid mmt.

Dec 9, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear Priyanka Roy Choudhury,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, we were looking into the details but, have found that a few important details are missing.

Please provide us with the following details: -

• Booking id/ Alternate number or number entered at the time of booking
• Correct Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care

MakeMyTrip India Complaints & Reviews

File a complaint to MakeMyTrip India

MakeMyTrip India reviews & complaints page 275

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hospital instead of hotel

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cash back not give me 35 days after paid.114000

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refund of rs.20000 as advertised for cancellation of flight

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amount get deducted without booking id

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deceit and fraud in hotel booking

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complete cheats

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MakeMyTrip India Complaints & Reviews

File a complaint to MakeMyTrip India

MakeMyTrip India reviews & complaints page 275

mmt.com

Post your Comment

mmt is misleading customers in name of discounts or offers

Post your Comment

not able to use complete my wallet money. mmt is cheating customers

Post your Comment

railways

Post your Comment

tickets confirmation

Post your Comment

forgot user id & password

cancellation of my journey from bom to cjb on 1.12.17 without my knowledge

Post your Comment

unauthorized transaction through my own makemytrip account

Post your Comment

bus ticket booking update

Post your Comment

mmt booking id nr2151148887315

Post your Comment

not refunding money

Post your Comment

mmt is not allowing me to edit my review for a hotel.

hospital instead of hotel

Post your Comment

non refund and misleading information

Post your Comment

mmt wallet payment option is not there for flight booking

cash back not give me 35 days after paid.114000

Post your Comment

refund of rs.20000 as advertised for cancellation of flight

Post your Comment

amount get deducted without booking id

Post your Comment

deceit and fraud in hotel booking

Post your Comment

complete cheats

Post your Comment

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