MakeMyTrip India Complaints & Reviews

Recently i was traveling along with my family thru mmt with booking id nl[protected]. We faced many issues during our travel. Highlighting all
1. Pickup and drop facility from hotel was unavailable; we were forced to walk more than half a km distance from our hotel every time we had a pickup or drop. Hotel is located at very sloppy hills.
2. Missing sightseeing on 27th dec. ‘tiger hills’ due to delayed arrival of driver at 5am instead of 4am.
3. Even after escalating to customer support team for multiple times, they couldn’t arrange cab at hotel so, we carried our baggage for city transfer.
4. Another sightseeing ghoom monastery was skipped on 27th which transporter took us on 28th only upon reminding that the place cannot be covered if not covered that time as we had to transfer to different city same day.
5. Around 12:30pm on 28th dec, 2017, transporter dropped us ~5km far from our hotel central hill resort; saying here onwards other driver will come to serve you. We dialed customer care again and remained on call almost 3:30 hours to arrange a pickup for us. We did dropped several mails as well.in between we received calls from previous transporter demanding inr 900 to drop us hotel. After waiting for 2:30 hours with baggage at 3:00pm a rammed omni arrives for pickup without window glasses, seat belt and pathetic driver. Driver rashes us in high speed to hotel saying ‘hotel zinda pahuncha dunga’
6. On 28th also we missed all of our sightseeing. At 3:40pm, we addressed another issue. Different itenary was distributed among us and transporter. Transporter itenary had no sightseeing details for 28th. We again called customer care for sightseeing but they couldn’t arrange our sightseeing.
7. Hotel seems so far so good; on 29th morning we addressed that the room has damaged lock and as all other rooms are already booked, room cannot be changed. This lead to remain our room unlocked with baggage and other important things.

Hello Sir / Madam,

This is regarding refund o[censored]DF waived of by government of India.
I had made flight bookings for my parents from MakeMyTrip.com on 19 May for both side journey from Delhi to Goa with Booking IDs NF[protected] and NF[protected]Travel Date- To:7th December 2017 and from:14th Dec 2017). When I asked for UDF fees refund many times (almost followed up with them for more than a month) from MakeMyTrip before the travel date, it was informed that its can be processed once the travel is completed and I need to reconnect with MakeMytrip to get refund back.
Now after travel accomplished, I again started follow up (reference id[protected] with MakeMyTrip to get my refund back but in response I am consistently getting one reply “we would like to inform you that we have not received any information from the airlines for the udf refund. As soon as we receive any information regarding udf we will assist you with the same”, which suggest either they not taking this matter seriously with the airlines or they are not interested to provide the government refunded money to customer.
Also, I tried connecting with their helpline number many times but I was always directed to online portal. I was expecting to get at least a single call from makemytrip after having lot of follow-up but I did not receive any call from them.

Also, I called airlines customer care, I came to know from them that vendor (makemytrip) has to initial a process with them then only they can start refund.

As per government norms, UDF fees needs to be claimed in 45 days from the date of travel out of which 28 days are already gone.

Please check and get the UDF fees refunded.

Regards,
Atul Gupta

Hi
This mohd rudab from bhopal
I booked a flight ticket from mumbai to bhopal through my debit card
On (*1-1-2018*) and my amount of rs.5446 got deducted from my bank a/c and i haven't got the tickets so please refund my money as soon as possible.
Refundable amount:- rs.5446
Reference no :-nf[protected]c2

Bank details:-
Axis bank
Mohd rudab
A/c no:-[protected]
Ifsc code:-utib0002819
Debit card no:-[protected]

Hello sir / madam,

This is regarding refund o[censored]df waived of by government of india. I have make a flight booking on 23 may for travel date of 7th december 2017 from delhi to goa for 2 travellers. Booking id is nf[protected]. When i asked for the udf fees refund on 11th september, i was informed that its can be refunded once the travel is completed and i need to connect with makemytrip again for it. So i have send my first email on 08-dec-2017 and since then i have already send almost 20 emails and continuously trying to contact them but all in vain. Even their helpline numbers divert you their online portals.

Even after sending so many emails, i havent received even a single call from them.

Makemytrip is saying that my travel parttner (Airvistara) needs to initiate the refund and they are continuously following up with vistara airlines and once they will receive it from vistara, they will refund back the amount to me.

I tried to contact vistara and was informed that they have already initiated the refund long back.

Now both of them are taking it on them and not responding to my emails properly with any concrete solution.
As per government norms, udf fees needs to be claimed in 45 days from the date of travel out of which 28 days are already gone.

Please check and get the udf fees refunded.

Regards,
Manu aggarwal

Message confirmation from makemytrip:
Kumarakom hotel booking for lagoonbliss kerala houseboats double bedroom is confirmed. The check in date is on 23-dec-2017 and the check in time is 12:00.
Here's your booking id - nh[protected].

You don't need to call the hotel to reconfirm this booking

Paid rs. 28k/day
—

What i got
1. Property is different from the one booked
2. Single room provided as against 2 rooms
3. Room ambiance not as described/booked
4. Ac not working
5. Attendant not available
6. Pickup location is different
7. Drop location is not at any designated place.
8. Also there was no documentation of check-in and check-out provided, even after asking for the same

After all the struggle i am ready for a compromise to be charged only for what has been provided. I have already waited for 1week now, after complaining and now i see makemytrip is cheating me by no response even thought i am calling them everyday

Hi,

Booking id nf[protected].

It is one of the biggest service breach, fraud to the customer from makemytrip.com company. I booked ticket for my family (My parents, my brother's family and for my family) total 10 tickets, as system does not allow to book more than 9 tickets in one go, i booked it in two slots. First time 9 people and next one for me. Date of flight was 28th dec, 2017 delhi to udaipur via air india and 31st night return via indigo airlines. While we reached to udaipur airport on 31st night for our 7:20 p. M. Flight of indigo, the airlines ticket desk guy told me that my ticket is not displaying or showing in their system. I spoke to makemytrip customer care they told me to speak to indigo, i called indigo customer care and they told me to check with makemytrip as they did not received any payment. As time was running out and flight checkin process already started, i make multiple calls to makemytrip team and they did not able to resolve me issue and told me to book any available flight. As it is high time no ticket was available either on indigo or spicejet. As i can not hold my family to wait, they went to delhi and i was left behind without any hope of reaching delhi on 31st dec, 2017. It was huge mental agony, harassment to me as on 31st dec, 2017 (New year night) i was away from my family. What in so many years was not possible, makemytrip did it, kept me away from my family on 31st dec night. They did not even help me to arrange another ticket. I was left alone there. Though i paid more than rs.10000 for my tickets due to high season and even e-ticket is issued to me, still i was stranded alone at udaipur airport. I do not think anything bigger mistake than this. These companies extracting money from customer and exploiting them. Now they just want to return the money of my airticket. This is not worth of what i went through on 31st dec, 2017 night. I will never in my life book the ticket using makemytrip. I am also looking into the option how to bring them under some legal notice, so that other's can not suffer the way i did.

Hi,
I have made a booking in the lalit ashok
Bangalore, through booking id nh[protected], i have already provided gst no. While booking the hotel.
I informed make my trip through mail on 3rd december that i want gst invoice, but after series if follow ups, so many mails communication still after 27 days they have no provided gst invoice. Every time they say "please wait for 48 hrs, but still after 27 days no invoice provided.
I just fed up from make my trip service.
Even today they closed my previous refrence id no. And alot me new refrence id for the same issue. I dont know they are making fool of their customer or what.

Mail id - agrawal. Agrawal. [protected]@gmail.com

Name - ankit agrawal
Phone - [protected]

I have been trying to process udf refund for the below booking with makemytrip since july.

Booking id: nf[protected]
Date of booking: 29 may 2017
E-mail id: achyut.*@gmail.com
Contact number: 956*69
Amount charged: 9180.00

Let me bring to your attention a few things.

1. I first made the udf refund request on july 26th.
2. The following reference ids/tickets were made subsequently:
A.[protected]: august 2
B.[protected]: august 23
C.[protected]: nov 20
D.[protected]: dec 6

3. There were many telephonic exchanges as well as tweet requests with your customer care representatives. All of them assured of immediate resolution to the request, only to disappear soon afterwards with some paltry excuses.

In december itself i have got 4 mails from mmt with not a word misplaced each seeking my patience for 14 days more. More than 150 days since my 1st request with them, all they can do is forward system generated mails. So much for "customer service".

Booking id: nh[protected]
Made a travel on 25th november. While making the booking, i was being charged rs. 1590/- approx towards gst charges. However, the agency is not ready to issue the invoice at all. Have lodged complaints dated 27th november, 3rd december, 7th december, 12th december, 20th december. None have reverted back with the invoice and everytime they say they are working on it and will take 3 working days. I want to understand what are they exactly working on just to raise an invoice. I assume there are real big issues with the booking agencies with respect to gst compliance. Hope the issue is resolved at this stage or else will have to mark a mail next to gst seva.
Email id: [protected]@gmail.com

Hi, I am Dr Sajesh.I had booked a room for 3 nights in Baron zotel Bangkok for 10 Dec2017 via Makemytrip app and paid the amount online. Upon reaching the hotel at 5am morning 10Dec, Hotel staffs informed me that hotel did not receive any payment from MMT and my check in was cancelled. However I had no other option other than booking the same room again by making payment at hotel. Hotel staffs gave me a receipt and they mentioned in the receipt about mmt fraud transaction event.
After arriving to India, I tried almost 7 or 8 times to MMT customer care and everytime they say that senior staff will coordinate and do needful . So far I never received any call from any senior staff of MMT and it's still unresolved. I need my money refunded and I want to file a case against MMT for insulting me in front of public at the hotel reception and torturing me through out the last 3 weeks. I have my booking I'd and copy of MMT assured booking .

I had booked tickets from pune to delhi on 29th september 2017 and return on 5th oct 2017. The tickets were booked with excess udf charges which i was supposed to get back within 45 days as per airline notification. I am continuously following the mmt guys from last 3 months and every time i get a same copy paste auto generated mail with no proper update. It now seems that mmt is not interested in processing the refund.
Am really fed up with the support of the mmt team and will suggest others to think before booking your tickets from mmt because they have zero after sales support.
Complaint reference id for my complaint :[[protected]]

The ticket was booked on 29th nov 2017. The ticket was for three pasdsengers under booking id no nf[protected]. The mobile no for this booking was[protected]. The ticket for one of the passanger namely neetu prasad was cancelled and indigo airlines has already proseesed for full refund the ticket was for travel from mumbai to ranchi via kolkata on 7th december 2017 the refund has still not made by make mytrip kindly expedite and credit to my debit card from which ticket was booked

Rahul mamgain
From the gurgaon mmt promised me to rectify the error which was done by the mmt...!
My tickets were made
From 2 nd jan to 6th jan but in the mail its shown up as 5th of jan
I complained the same day within an house n rahul promised me that he’ll revert back within 24-48 hrs but no response has been taken i guess mmt is least bothered about their customer and clients...! I will pull this to the twitter n consumer court too...! That how u charged me for 6th and gave the flight tickets of 5th...!
Thank you...! And least bothered to respond

Dear makemytrip

When i booked my stay for the date 23rd-24th dec 2017 at goa, i searched for hotels at panaji, goa.

For verification when i checked in google the hotel seems to be a decent one located near the church in panaji. So i booked the hotel.

After reaching the hotel i came to know from the hotel staff that we have been cheated by makemytrip as the booked hotel is in guntur.

After talkin to the hotel staff only i got to know, we are not the only person suffering like this. Make my trip is taking all booking for hotel rajadhani goa where as the hotel has taken out its name from the site but they are displaying the hotel name to confuse people with the same named hotel present at guntur, which is a pure case of fraudulent.

I need the full refund regarding the same.

My complaint id with mmt is[protected]. I have booked a flight from mumbai to kolkata along with cancellation insurance.

1. There was no terms where maximum 2500 refund was written, which their team is saying has recently been changed to full waiver after my booking date. So, instead of refunding me full, they would like me to refund only 2500 and not 2950.

2. Their team is not at all understanding basic maths calculation of instant discount. First, they are initiating calculation from my paid amount (Total - discount) and again deducting discount of 1000, making the deduction twice. Really pissed off with substandard policy and helpdesk.
Please check the screenshot with wrong addition and subtraction and only waving off[protected]*2 tickets) instead of 5900.
I have become so helpless by this fraudulent and immature help desk, with no phone number to call.

Sir, i am booking the hotel and i entered check in date 23/12/2017 and it automatically changed to 24/12/2017 for check in and i noticed it after payment. Sir i contact to customer care but they didnt resolve it. As per makemytrip terms and condition i can modify date one day before check in and i used to change but does not work and when i ask to do change my check in date to the customer care executive they try but cannot as hotel room is not avilable for 23/12/2017 and at the time of entering details, i remembered it was 23 and then makemytrip automatically make it 24 because all rooms were sold out. I have to stay on 23/12/2017 night not tomorrow as makemytrip failed to do modification in date due to no avialability of rooms in hotel today i. E 23/12/2017 and they were refuse to refund my money.

This is regarding the busines strip i did last month. I have done a booking through make my trip.
We need to file the gstr 3b and for that we have asked make my trip team to send the gst invoice. Makemytrip team haven't issued the gst invoice against the amount we have paid. Though they charged gst from us.

Guys don't do a booking via makemytrip, would suggest to book flight tickets through respected airline only, airline team is providing gst invoice and we can get gst input also.

I am discussing this issue with our legal team. Its illegal not to issue gst invoice.

E tkt no of the invoice are as follows:

589-[protected] date : 16th nov 2017

And
589-[protected] date : 15th nov 2017

I have booked hotel with booking id : NH[protected] on make my trip. However they charged me in full but didn't given me accommodation for 5th person when requested for spacious room they denied the request and asked us to adjust within the given room. I called up MMT guys they also supported the hotel management and we end-up being fooled.

I have attached invoice and photo of room where they need us to accommodate third person which highly pathetic to do so and waste my hard earn money as it isn't comfortable

Booking in Name of Sayyed Tosif

Booking id nh[protected]

Please note make my trip is charging the gst but not paying to the government they are cheating the customers by charging the amount. It has happened with many customers in the past. We really dont know are there any laws to handle the same.

We are calling the customer care for last 7 days for bifurcation of invoice. They are just giving reasons that its been escalated. Also the invoice which they have provided the gst amount is showing 0, whereas during bookimg rs 2500 was charged as the gst amount.

Please let me know if any suggestions what needs to be done

Image
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Subject
Costa cruise holidays booking no.[protected]

Response by email (Abhi dagli) (10/12/2017 07.20 pm)
Dear pravin,

Thank you for contacting makemytrip customer support regarding your query for the booking id nl[protected]

We sincerely apologize for the inconvenience caused to you, due to delay at our end.

We would like to inform you that we have escalated this concern to our specialized team to validate the records and the response is awaited. We request you to kindly co-operate with us and we ensure to get back to you by 24 hours

For any further assistance please call us on our toll free number:
[protected] – from mtnl/bsnl phones
[protected] – from other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and regards

Anchit nigam
Makemytrip india pvt. Ltd.,
Response by email (Ajit kumar) (01/12/2017 07.34 pm)
Dear mr. Kulshreshtha,

Greetings from makemytrip!

Thank you for writing to us. We apologize for the inconvenience caused to you. With reference to your query regarding holiday booking, we are forwarding your query to the concerned department for resolution.

Please feel free to write back to us for any further assistance. You can also contact us on below toll free numbers:

[protected] – from mtnl/bsnl phones
[protected] – from other major operators

We value your business with us and look forward in assisting you with all your travel plans.

Best regards,
Ajit kumar
Makemytrip
Auto-response by (Administrator) (01/12/2017 05.26 pm)
Dear customer,

Thank you for contacting makemytrip.com.

A reference id[protected] has been assigned for your query.in order to enable us to serve you better please do not change the subject line containing the reference id when replying to this email.

If you have already made a booking and have not mentioned this booking id on the email, please reply to this email with the booking id and your registered email id/phone number.

Please expect a reply from our end within 48 hours. We will try to get back to you as soon as possible.

If you are travelling within 24 hours, please call us on our toll free number at[protected] or +[protected]From networks in and outside india).

As part of our continuing efforts to make your travel more hassle-free, we provide you with a range of online services to manage your booking. Click here to manage your booking.
• change of itinerary – cancellation & date change
• baggage allowance
• airline numbers
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• click here to find useful information and answers on our new faq (Frequently asked questions) section

Customer by email (Pravin kulshreshtha) (01/12/2017 05.26 pm)
Dear sir,

Please refer to my mail dated 22nd november 2017 raising certain issues related to my cruise trip. Although more than a week has passed but you have not cared to even acknowledged my mail what to say of resolving the same. Will you please refund me the the eligible amount at the earliest? Pl do the needful. Thanks.

Pravin kulshreshtha

On wednesday, 22 november 2017 12:14 pm, pravin kulshreshtha wrote:

Dear sir,

I had booked a cruise holiday "costa cruise" for two persons starting 15th november 2017. The tour included free airport transfers & ocean view cabin. I am attaching the document received from you in this regard. I am an old customer of make my trip since 2011 & i have always booked my hotels, air tickets & holidays through mmt. I wish to draw your attention to following issues which i have faced on this tour:

1 our flight details were not informed to singapore agent with the result we did not get transport from airport to the port. After spending lot of money on telephone, i could get the vehicle after more than 5 hours. We are senior citizens and any sensible person can understand the plight of elders just waiting for the cab for such a long time.

2 we paid for ocean view cabin but we were provided an inside cabin. I had confirmed with the advisor mr. Vishal jain at least ten times for ocean view cabin which he confirmed every time to me. I feel so cheated by mmt and i never imagined that mmt will also deal in such shady deals to make money. You can listen to the conversation i had with mr. Jain.

3 mr. Vishal jain informed me that there will be mmt representative on board the ship & i could take up any issue with him. I had requested mr. Jain to provide me a contact number of mmt representative in singapore but he kept on assuring me that mmt representative would be available right on reaching singapore & at the ship also.

4 no transport was available from the port after completing the cruise journey. The cruise authorities completely refused to provide any transport and told that it is the duty of cruise arranger i. E. Mmt. I had to incur $ 18 (Inr900) on taxi.

If mmt has least sense of ethics and honesty, please refund me the taxi fare incurred by me and the difference of payment for ocean view cabin. I hope for speedy action at your end instead of words of sorry only. Thanks.

Pravin kulshreshtha
Mob.[protected]
Ph.[protected]