MakeMyTrip India Complaints & Reviews

Address: Hyderabad, Andhra Pradesh, 500049

Website: makemytrip.com

I booked bus ticket from mobile app mmt on 4th november 2017 from chennai to hyderabad and there is no message & app confirmation i called them up there ivr system is so complicated it has take for me almost 1 hour to connect to there representative, then they asked asked my booking id i said to them they said there was no booking confirmed on this number then i tried again then they updated in my account and before 1 hr for bus departure i asked them to cancel it there answer was as per there protocols they cant cancel it i want them to suffer what they are doing to customers in the name of corporate
Please check the attached photo where they have given wrong update as 3rd november

+1 photos

Dec 22, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

MakeMyTrip India Customer Care's response Dear Yaswanth Gaddipati

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your complaint, while validating your case we have found that the user has made a confirm bus booking at 14:19hrs and accordingly at 14:21hr we have sent an e-mail with Bus voucher on the listed e-mail id ([protected]@gmail.com). So, there was no error at our end. And accordingly booking was cancelled with applicable penalties. We regret to inform you that no further refund could be possible on this booking. Thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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I have not received refund for the above unsuccessful booking inspite of several request
I request you once again to refund amount immediately. I failed to understand how you are collecting money for an unsuccessful booking and not refunding money and resolving the issue. You have informed that it will take three days for refund
K s sreenivasa upadhyaya

Dec 22, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

MakeMyTrip India Customer Care's response Dear sreenivas ks
Greetings from MakeMyTrip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
Further, in reference to your complaint, while validating your case we have found that, the refund against failed booking has already been processed on the same day of transaction i.e. on 29-Sep-17. If in case the same is not reflecting in your account, request you to please raise a dispute with your bank. We thank you for writing to us.
Regards,
Team-MakeMyTrip Care

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S

sghoshal

from Mumbai, Maharashtra

Nov 6, 2017

SMYDPQ
9w819 1.11.17
NF[protected]
I booked this return flight from Kolkata to Mumbai on 1st nov’17. I want to cancel, however, the support. MakeMyTrip does not give any response & there is no human to contact. Pls sort urgently.
Satyajit
[protected]

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Address: Uttar Dinajpur, West Bengal

Last 6th oct. I booked a hotel through mmt. But on 11th oct i cancelled it. They told me via mail it will cedited to ur account 12 business day. But till now it not reflcting my account. And i submit my account detail via mai. The provide me a arn no. But band cant trace the amount through arn they need utr no. But the team cant provide me that. I told it the customar care they always told me they need 24-48 hours. But they donot any response on particular time. They misguide me. Need a proper solution.

+2 photos

Dec 22, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

MakeMyTrip India Customer Care's response Dear Nabin Chandra Sarkar

Greetings from MakeMyTrip!!

Further, in reference to your complaint, while validating your case we have found that, full refund against your hotel booking has already been processed on the same day of transaction i.e. on 29-Sep-17 for Inr 16048/- with a refund reference number#[protected]. The same should now be reflecting in your account. If in case the same is not reflecting in your account, request you to please raise a dispute with your bank. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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T

t.gaurav1995

from Surat, Gujarat

Nov 6, 2017

I had refered my friends for installing app.even though it was done not asingle rupee has been credited into my mmy wallet. please resolve ths as soon as possible.
email-t.[protected]@gmail.com

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Nabin Chandra Sarkar's [Complaint's author] reply, Nov 6, 2017

How can i trace the money .if know then advised me.I called them told me the concern team work on it.really the team misguide me.

M

Mughal E AZam

May 28, 2022

Make my trip never refund the money once cancelled or deducted from your account stay far from this company..Still not reflected in my account of Rs. 147.00 INR.

not refunding money - Comment #4000245 - Image #0

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P

Prabir Metya

from Tamluk, West Bengal

Jul 6, 2022

I am booking a ticket from Vododara to kharagpur Jn in 1st July at 8:06 AM vai Paytm UPI method amount of 748 then Money is deducted from my Paytm account but service is not provided and booking is unsuccessful.So Then I received a message from makmytrip that I will received the amount of 748 within 4-5 July but 5th July is already gone so please solve my problem as soon as possible and cooperation with me thanking you neither I will a step against MakeMyTrip ok

not refunding money - Comment #4017907 - Image #0

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I have posted one review by mistakenly on some other hotel which i did not stay. Now i want to delete that review but mmt is not allowing me to do so.

I have booked hotel fidalgo karnal for 29th oct 2017 but due to some reasons i couldn't check in. Later evening i booked another hotel leela grande in same city and stayed there. Next day while i was submitting my review for leela grande but mistakenly i have posted it on fidalgo.br...

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Website: www.makemytrip.com

I along with my business partner lanaded from malaysia to cochin on 29/10/2017 in search of nearby hotels i found vrindavan retreat around 5km from airport worth of 1780 inr, i went ahead and booked this hotel then somehow i managed to reach there which was almost 12km away from airport cab charged me 1500 inr, after we reached there we couldn’t find anyone around it was complete remove area non of villager nobody was around all we could see at the gate that it was ayurveda hospital we had our train at 18:00 same day so we thought we will get fresh n up and leave after our lunch but unfortunately we where suffering from our hunger and trying to get any vehical there wasn’t any network neither uber could have reached there, then we walk down almost 2km and we found a small loudge he charged 1000inr for us to get shower and no food well we left after shower and got a broken bus but was enough to drop us in city. Since 29/10/2017 i am trying to contact mmt and getting there replay as well hemant kumar sharma was the one how was dealing with his case he said he will provide me hotel voucher for pune he gave me 2 options of o hotel and the aurora tower i confirmed he can proceed for aurora towers but i didn’t get any confirmation yet today i’ve my train to pune tomorrow i’ll be reaching there still i hope am not booking any hotel what if i receive confirmation after i book hotel all i can say that this is very disappointing behaviour am facing from makemytrip well i want to upload all the conversations from mmt and my bus condition unfortunately i can upload only one can even attach the expenditure receipt which was around 4000inr well it’s not just about money it’s about the hassle we faced not able to upload all the chat and hospital pictures due to large in file

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MakeMyTrip India customer support has been notified about the posted complaint.

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Md Sami 123

from Jharsuguda, Odisha

Nov 6, 2017

Make my trip very
Not refund me ₹1, 14000/- plz help me
Cash back not give me waiting waiting 35 days waiting
VERY BAD SERVICE MAKE MY TRIP
MAKE MY TRIP VERY DHAKA ME TO REFUND ME MY MONEY
[protected]

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Address: 560102

Website: Make my trip

I have cancelled a ticket from hyderabad to bngalore on 20th october. Make my trip had promised me to refund the amount withing 72 hours. After a week when i called the customer support they denied on the refund and escalated the matter to the floor manager mr. Hari om. He promised me that the refund will be done within 48 hours and i will get a call from them. I am still waiting for the refund. As make my trip website promises that if they fail to make the refund within 72 hours they will pay compensation of rs 100 per hour in my wallet pocket. Two days back i got a call from mr. Mohammed from make my trip he now says its cant be refunded and they are again giving me false commitments as done earlier. Now they deny me for a refund. They have also pasted a wrong ticket information in my login page of a booking from visakhapatnam to bangalore on 20th november giving names whom i dont know and have no where related with booking the tickets.
Indumati gollangi, adult ljs5gr confirmed ljs5gr
Siva krishna bora, adult ljs5gr confirmed ljs5gr
I like to know how a reputed travel company like make my trip can give such misleading information and perform such unprofessional deed with the customers. Its very disappointing!

Jan 8, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Nov 01, 2017

Updated by kamelia03 efund Under Process
Booking ID: NF[protected]
Booked on 20 Oct, 2017
Dear Ashok,
Relax! We are processing your request!
Your request for Cancellation & Refund of Rs.555 for your HYD-BLR flight has been received by us.
Our promise is to Process Refund of Rs.555 in 6hr .
If we delay, then we will pay Rs.100 wallet bonus per hour upto a maximum of Rs.1000.
mmt_commit_logo

Promise

Process Refund of Rs.555 in 6hr
Promise Time

6hr

If we delay, we will pay

Rs.100 wallet bonus per hour upto a maximum of Rs.1000

refund_status
Cancellation Initiated

(20Oct, 10:25PM)

Refund Processed & Sent to your account

(21Oct, 04:25AM)

TRACK PROGRESS

Refund Calculation
All amounts are in INR
AI-515 | HYD-BLR | Fri, 15 Dec 17, 06:30 hrs
Passenger Name
Airline Fare Conv. Fee Others*
Total Price
1. Ashok Banerjee
1605 125 0
1730
Cancellation Charges
(-) 750 (-) 125 (-) 0
(-) 875
MMT Service Fee
- - -
(-) 300
Total Fare
1730
Total Cancellation Charges
(-) 875
Total MMT Service Fee
(-) 300
Total Refund
555
* Others as a column includes insurance, meals and preferred seat charges
Additional Details
Trip HYD-BLR flight
Get 24X7 Customer Support
India
[protected] (Toll Free) / +[protected]

Web
http://support.makemytrip.com

Request In Progress
Booking ID: NF[protected]
Booked on 20 Oct, 2017
Dear Ashok,
Relax! We are processing your request!
Your request for Sending invoice for your RPR-HYD, HYD-BLR flight has been received by us.
Our promise is to Send invoice in 30min.
If we delay, then we will pay Rs.100 wallet bonus per hour upto a maximum of Rs.1000.
mmt_commit_logo

Promise

Send invoice in 30min
Promise Time

30min

If we delay, we will pay

Rs.100 wallet bonus per hour upto a maximum of Rs.1000

refund_status
Request Received

(20Oct, 10:38PM)

Request Closed

(20Oct, 11:08PM)

TRACK PROGRESS

Additional Details
Trip RPR-HYD, HYD-BLR flight
Get 24X7 Customer Support
India
[protected] (Toll Free) / +[protected]

Web
http://support.makemytrip.com

Note: Please do not reply to this mail.It has been sent from an email account that is not monitored.

Request In Progress
Booking ID: NF[protected]
Booked on 20 Oct, 2017
Dear Ashok,
Relax! We are processing your request!
Your request for Giving update on refund status for your RPR-HYD, HYD-BLR flight has been received by us.
Our promise is to Update on refund status in 12hr .
If we delay, then we will pay Rs.100 wallet bonus per hour upto a maximum of Rs.1000.
mmt_commit_logo

Promise

Update on refund status in 12hr
Promise Time

12hr

If we delay, we will pay

Rs.100 wallet bonus per hour upto a maximum of Rs.1000

refund_status
Request Received

(27Oct, 09:44PM)

Request Closed

(28Oct, 09:44AM)

TRACK PROGRESS

Additional Details
Trip RPR-HYD, HYD-BLR flight
Get 24X7 Customer Support
India
[protected] (Toll Free) / +[protected]

Web
http://support.makemytrip.com

Note: Please do not reply to this mail.It has been sent from an email account that is not monitored.

Nov 01, 2017

Updated by kamelia03 To my dissatisfaction it is notices that every time I am trying to escalate the matter make my trip team is closing the complaint ticket without my consent. it has occurred twice.

Verified Support

Dec 04, 2017

MakeMyTrip India Customer Care's response Dear kamelia03

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail id entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: 560067

Website: MakeMyTrip

I received 700/- cashback in my mmt wallet and i want to use that for flight booking. I was looking to book for bangalore to goa flight but mmt wallet was not present as the payment option.
I found the terms and condition section showing that i should be able to use the wallet money for flight and hotel booking, but makemytrip is such a fraudulent company that i could not even use that for flight booking.
After giving a blind...

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Address: Sundargarh, Odisha, 770048

Website: www.makemytripe.com

Sri

I am halim khan booking a holiday package in make my trip june-2017 rs.1, 14, 000/- full paid in befour 5 august hdfc credit card cash back offer in make my trip.
And cash back rs.17000/- but cash back date is 27.09.2017 but is today 31.10.2017 its not give me so sir plz help me
My travel date is 29.11.2017 iam very problem its service the customer care not help me.
Al so branch manager not solve the problems plz plz help me my money lost in mmt online booking it’s fake sale or miss selling me. My travel date also very problem i have only 28 days plz plz help me! Help me! 😞😞😞😞

Odisha
Mob-[protected]

Dec 13, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Oct 31, 2017

Updated by Md Sami 123 Make my trip very bad service it’s dhoka
Missing ₹114000/
I am halim khan booking a holiday package in make my trip june-2017 rs.1, 14, 000/- full paid in befour 5 august hdfc credit card cash back offer in make my trip.
And cash back rs.17000/- but cash back date is 27.09.2017 but is today 31.10.2017 its not give me so sir plz help me
[protected]

Oct 31, 2017

Updated by Md Sami 123 Sri

I am halim khan booking a holiday package in make my trip june-2017 rs.1, 14, 000/- full paid in befour 5 august hdfc credit card cash back offer in make my trip.
And cash back rs.17000/- but cash back date is 27.09.2017 but is today 31.10.2017 its not give me so sir plz help me
My travel date is 29.11.2017 iam very problem its service the customer care not helpme! 😞😞😞😞
[protected]
Plz help me peheredar cnbc awaaz

Oct 31, 2017

Updated by Md Sami 123 Not solve branch manager always say waiting waiting 35days after not give cash back it’s very bad service make my trip

MAKE MY TRIP VERY VERY BAD SERVICE ITS MISS SELLING ME ₹.1, 14, 000/-
Plz help me
[protected]

Nov 01, 2017

Updated by Md Sami 123 Make my trip very very bad service
It’s very mis selling

Nov 01, 2017

Updated by Md Sami 123 Make my trip very Bad company
It’s only miss selling all customers plz frind not any bay Make my trip web site
Dhaka all Indian people
My money ₹114000/- not fund or not responding so govt of India plz help me to recover my money

[protected]

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear Md Sami 123

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

In reference to your complaint regarding cash back against your package booking, please be advised that, a cash back of Inr 17100/- has been processed from our end on 03-Nov-17 the same should reflect in your account as per your bank processing cycle. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

Verified Support

Nov 11, 2017

MakeMyTrip India Customer Care's response Dear Md Sami 123

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Nov 11, 2017

MakeMyTrip India Customer Care's response Dear Md Sami 123,

Greetings from MakeMyTrip!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint regarding your package booking - IN1707B6S4313292, we have validated your case and found that a cash back of Inr 17100/- has been processed from our end on 03-Nov-17 towards your card account ending with ************1337. The same should reflect in your account depending upon your bank’s processing cycle. Cash back processed in three parts Inr 4049 (ARN# 74332747308730773785796) Inr 4051 (ARN# 74332747308730773895215) & Inr 9000 (ARN# 74332747308730773903738). If in case the refund is still not reflecting in your account, we request you to check with your bank with the ARN (Acquirer Reference Number) mentioned for all three transactions. We thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care

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Website: Consumer Complaints

Ref; ticket booking id: nf [protected]
Sector blr to hyd time: 12.10 in indigo booked through make my trip.
To travel on 25.10.17 wed
Booked ticket on 25.10.17 by paying rs.2349 through credit card for
My immediate officer for important business dealing.
Flight cancelled and informed over phone and got refund.
But as informed through online advertisements (At the time of booking) make my trip to pay rs.20, 000 as per their ad. So, kindly pay rs.20, 000/-.

Regards

L. A. Saptharishi

Dec 13, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear saptharishi L A

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

In reference to your complaint regarding refund against cancellation of flight, please be advised that, as the flight was cancelled from airline’s end, we have processed full refund of booking amount i.e. Inr 2349/-. Further, we request to please check with the Insurance Company directly for any insurance claim. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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Website: MAKEMYTRIP

Hi,
I was booking a ticket from makemytrip, amount got debited from my account and i also get a mail from my bank regarding but make my trip is caliming that transaction got failed. Please find the details below :
Transaction amount : rs. 2, 882.00

Transaction date : october 10, 2017

Payment id : [protected]

Consumer code : nu[protected]c01

Bill reference information : nu[protected]c01

I think above details give s clear picture that transaction was succesfull. Please refund or give me proof of failed transaction so that i can reach out to bank.

Regards,
Jitendra

Dec 7, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear Jitendra Tekwani

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have checked the details at our end and found that, the amount of Inr 2882/- was charged on 10-Oct-17 @23:28 hrs. against a confirm bus booking to travel from Pune to Nagpur on 14-Oct017. Also, as checked, we have sent E-mail and SMS with booking details @23:32hrs. on mobile number# [protected] and e-mail id - rb.[protected]@gmail.com. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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Address: 110092

Website: www.makemytrip.com

I booked a hotel through makemytrip which is a 4 star property in singapore with the name 'hotel nuve heritage' located at 13 purvis street but i got a booking in some other property which is a three star property by the name ' hotel nuve' which is located at 9a-13 jalan pinang road in singapore. I have a voucher with the name hotel nuve heritage but according to the hotel makemytrip is not affiliated with this property instead it is affiliated with the 3 star property only.

Dec 13, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear anekant9

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating your case we have found that our management team has worked upon your case and processed applicable refund from their end. Same should reflect in your account as per your bank processing cycle. In case of any concern, please revert to the team over the e-mail sent by them. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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A

anekant9

from Noida, Uttar Pradesh

Oct 31, 2017

Its a case of deceit and fraud

deceit and fraud in hotel booking - Comment #2901546 - Image #0

deceit and fraud in hotel booking - Comment #2901546 - Image #1

deceit and fraud in hotel booking - Comment #2901546 - Image #2

deceit and fraud in hotel booking - Comment #2901546 - Image #3

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I would like to describe my experience with mmt (Which is in fact a huge brand name), provides worst customer service, treats customer like # once the payment is made. Lots of faults and bugs in their app and functionality which they dont care to accept as their mistake.
So, i made a booking for a hotel (Non refundable), due to some emergency situation i could not reach on that date, so instead of cancelling there was an option provide to modify the booking dates.
I proceeded with the modifying, no notification, no prompts were shown to me, directly booking was cancelled.
Its been more than a month now that am following up with cc of make my trip, no response, no call backs, no care for the issue raised.
Today wen i demanded to talk with the manager or some senior supervisor, i got a reply back that its my fault that i tried modifying the booking. So no refund or anything will be provided.
I lost like 10k behind this stupid mmt.

Dec 9, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear Priyanka Roy Choudhury,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, we were looking into the details but, have found that a few important details are missing.

Please provide us with the following details: -

• Booking id/ Alternate number or number entered at the time of booking
• Correct Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care

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Dear trip organisor,
Sorry to find that you were unaware that the flight did not take off. I have not taken the trip from trivandrum to bangalore as the flight was cancelled due to runway restriction at trivandrum airport and eventually i had to cancel the ticket directly as you did not have any option to do so; not even phone numbers for assistance.
Furthermore, i had to put other agent to help me get the ticket cancelled. However, indigo authorities have refunded the amount to you as you were my travel agent on 28th oct 2017 at 2.30 pm which was the full amount which you have not credited to my account yet.
I look for a full amount refunded immediately.
Regards.
Christina k

Dec 13, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear Chris96,

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your concern, we were looking into the details but, have found that a few important details are missing.

Please provide us with the following details: -

• Booking id/ Alternate number or number entered at the time of booking
• Correct Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.
Team-MakeMyTrip Care

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A reference id[protected] has been assigned for your query. You are requested not to change the subject line containing the reference id when replying to us to enable us to serve you better.
Dear sir
Kindly note i have not received refund for transection while booking hotel room at shri ganganagar. Sir amt rs 695 /- has been deducted from my icici bank account twice. Dated 23 oct 2017 please reimburse at earlies
Rgds
Siddharth chakraborty

Dec 14, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Oct 30, 2017

Updated by sidd_chak A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.
Dear Sir
Kindly note I have not received refund for transection while booking HOTEL room at Shri GANGANAGAR .SIR AMT RS 695 /- HAS BEEN DEDUCTED FROM MY ICICI BANK ACCOUNT TWICE. Dated 23 Oct 2017 PLEASE REIMBURSE AT EARLIES
RGDS
SIDDHARTH CHAKRABORTY

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear sidd_chak

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating your case we have found that our concerned team has worked upon your case and post checking the details at their end, have advised you that no amount has been received to us against the transaction done on 23-Oct-17. We request you to please check with your bank directly and if still not resolved then, share your latest bank statement with the team on e-mail with reference number#[protected]. So that team can further get this checked. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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Address: New Delhi, Delhi, 110045

I have booked 3 tickets from makemytrip with pnr no cbzrpd and booking no nf[protected] of two adult and one children but there is no mention children in the ticket and my son have been put as infant and unfortunately i have been robbed rs 9195 (Pos [protected] and txn 292556) and rs 9662 (Pos [protected] and txn 052357) with two pnr no m8j7mm and z2p6hr for instant booking of my son aged 4 year old. Even there is no mention of children in the cancellation and date change in the ticket i received from makemytrip which has been attached. This is purely fraud link by the makemytrip staff and spice jet counter staff to rob persons in the name of ticket booking. Please rectify this mistake so that so that i can get refund my loss of 19000 and further loss of money from innocent people.

Dec 14, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear dibyashanka chakma

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, while validating your case we have found that our concerned team has worked upon your case and post checking the details at their end, have advised you that, user himself has opted for two adults and one Infant and accordingly, amount was charged for Infant only. The error would have happened if, we would have booked Infant ticket and charged for Child ticket.
We also have technical booking logs which suggest that, user has selected two adults and one Infant while making the booking.

Please revert to the team on e-mail regarding your concern in case you want us to cancel Infant’s ticket for both bookings accordingly team will process refund of Infants amount charged.

We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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Rajeev3110

from Pune, Maharashtra

Oct 30, 2017

By mistake taken infant ticket but at the same time taken separate ticket for same for child, as per spice jet they told you will get refund of 1260 of infant booking

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Address: Thane, Maharashtra, 421306

Website: www.makemytrip.com

Dear team,
I am deepak kumar ram. My booking id is nf[protected].
I have four passengers.
Sr. No. Name age fare
1. Meera kumari - adult. 5, 137.00
_
| 2. Jinisha das - infant. 5, 137.00 |
|_|
3. Janhvi das - child. 5, 137.00
4. Jyotiraman das. Adult 5, 137.00

But fare have been same why?
I am attaching my invoice ticket.
So please check it.
Contact me very soon [protected].

Dec 14, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

MakeMyTrip India Customer Care's response Dear dram876

Greetings from MakeMyTrip!!

We are sorry to read about the issue, please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint regarding discrepancy in fare, please be advised that the fare for Child ticket is same as Adult however, for Infant ticket the charges are Inr 1000/- per sector which we have charged against your flight booking. We have charged al fares as per airline’s policy only. Request you to please check with airline for the amount charged by us since we have not charged any incorrect fare against your booking. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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Address: New Delhi, Delhi

Website: makemytrip.com

E-ticket for booking id nu[protected].
I booked the bus ticket for my journey to kanpur. They didn't informed for the cancellation while i called multiple times to the driver and the mmt customer care number for the confirmation. Last moment when i was waiting for the bus they said bus is cancelled, customer care confirmed the same over the call two times and asked me to wait for 72 hours to refund the amount. After 4-5 days i called...

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Address: Mumbai City, Maharashtra, 400004

Booking id: nc[protected]
I have done a car booking for shani signapur from mumbai. I have also done the full payment through make my trip.. Car service provider called at 4:45 and informed at the very last moment that the car cannot be arranged and was very abusive. Tried calling customer care to register complaint for the refund, but found that the representative was more supportive towards car service provider. The system says, car is registered with the trusted service provider, and i have ended up booking another trip, paying additional amount to make my trip. Very bad service. Kindly help for the refund. Else, will never ever prefer make my trip.

MakeMyTrip India customer support has been notified about the posted complaint.

Nov 05, 2017

Updated by Anushka Suvarna There was no reply from make my trip team and nor the complaint resolved.

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Bhanuprakash Yeddula

from Vijayawada, Andhra Pradesh

Oct 30, 2017

Sir neme
Changefor the last transaction Not a Ramanjineyulu current Name is Anjineyulu

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Anushka Suvarna

Nov 18, 2017

Complaint finally resolved after sending multiple email communication to the make my trip escalation.

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Website: www.makemytrip.com

I booked my bangalore to delhi roundtrip ticket through mmt and as per dgca, excess udf needs to be refunded. From past 2 months i am following up with air vistara as well as mmt and these cheaters give me an excuse every time. They have pathetic customer service. Their toll free numbers useless if you've completed your trip.
From past 3 weeks i am being told that refund has been processed and will reach me but today when i called vistara, they informed me that mmt has still not coordinated with them for my refund.
These people are simply harassing their customers and i will make sure that strong action is taken against them.

Dec 8, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

MakeMyTrip India Customer Care's response Dear pallz,

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details: -

• Booking id/ Alternate number or number entered at the time of booking
• Correct Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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Address: 560010

From dhio research and engineering pvt ltd we booked a bus ticket for mr. Sathyanarayan rao, mob # [protected]from hyderabad to kakinada in dhananjaya bus on 12 october 2017. The bus departure time from afzul gunj was 9.00pm. But @4.42 pm on 12th oct 2017 i recieved a call from [protected] and he requested me to come @11.00pm to afzul gunj to board the bus. I asked him "when it will reach kakinada?" he said "at 9.00am onwords"
Then i told him that i have meeting @[protected]@8.15am. Imeediately he disconnected the phone. Then i tried on the same number but no one recieved. Then @4.47 pm some one called me from [protected] and told me that they will cancell the ticket and full amount will be refunded. Then i agreed to cancel from dhananjaya travels end.
Then i got a ticket cancelled message wit refunding amount rs. 0
Immediately i visited dhannjaya travels afzul gung and called on [protected] for the clarification. Mr. Ibrahim owner of dhananjaya travels recieved the call and assured me that rs. 655.00 will be refunded in seven days. I have that conversation record for the proof. Please let me know the status of refund.

Till today no response from both make my trip & dhananjaya travels. No refund from dhananjaya travels. Shall i move to consumer forum??

Dec 8, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

MakeMyTrip India Customer Care's response Dear snr2005,

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details: -

• Booking id/ Alternate number or number entered at the time of booking
• Correct Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

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snr2005

from Bengaluru, Karnataka

Nov 9, 2017

Sir,
Please find the below details:

· Booking id: ID NU[protected]/Mobile No.:[protected]

Regards
Sathyanarayan Rao K G

MakeMyTrip India Complaints & Reviews

File a complaint to MakeMyTrip India

MakeMyTrip India reviews & complaints page 274

bus ticket booking update

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leniency in udf refund

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MakeMyTrip India Complaints & Reviews

File a complaint to MakeMyTrip India

MakeMyTrip India reviews & complaints page 274

bus ticket booking update

Post your Comment

mmt booking id nr2151148887315

Post your Comment

not refunding money

Post your Comment

mmt is not allowing me to edit my review for a hotel.

hospital instead of hotel

Post your Comment

non refund and misleading information

Post your Comment

mmt wallet payment option is not there for flight booking

cash back not give me 35 days after paid.114000

Post your Comment

refund of rs.20000 as advertised for cancellation of flight

Post your Comment

amount get deducted without booking id

Post your Comment

deceit and fraud in hotel booking

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complete cheats

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non refund

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refund for my failed transaction

Post your Comment

booked ticket for children but named it as infant in the ticket lost 19000 for instant current ticket by the spice jet staff

Post your Comment

I wa my refund.

Post your Comment

fraud of wrong information

car booking not reported at the time of booking

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leniency in udf refund

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dhanajaya travels hyderabad... assured refunding not done...

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