MakeMyTrip India — Unethical revenue practice during cancellation via complex terms and conditional promotion policy booking id nf[protected]

Address:	122016
Website:	www.makemytrip.com

Subject: regarding complex, fraudulent, hidden terms and conditions of makemytrip using their bonus mmt wallet policy to earn extra revenue.

Dear sir,
I had booked a flight from bengaluru to kolkata for journey date 17th march 2016(Booking id nf[protected] with an offer related to their promotion going on by makemytrip using code “mmt2016”. According to this offer, there is flat inr 2016 off in the flight with a small asterisk related to terms & conditions. But there is a catch in this offer. The cashback will be credited in mmt wallet and kindly note that only 5% of total booking amount can be used from mmt wallet at any future booking subject to a maximum of inr 500. For example, if i have booked inr 5000 flight then i am eligible to use only inr 250 from makemytrip wallet.

Even after this discrepancy, i am ok from above policy as they belong to bonus part. But when i cancelled the booking id nf[protected], the makemytrip has deducted rs 2016 from the cancellable balance by saying that i have received rs. 2016 cashback as per the offer. But kindly note that i can't use that bonus amount rs 2016 as per my convenience due to a restriction of 5% of total booking amount from mywallet. I still have rs 2016 in my mywallet bonus section which i can't use as per my convenience.
On the contrary, when the cashback is in the credit card account the mentioned terms & conditions are bit clear for cancellation policy as makemytrip also know that cashback is real money for the consumer. I am attaching the screenshot of one of the examples which i have captured from makemytrip site.

So, i kindly request you to take action against makemytrip against illegal & complex revenue practices of makemytrip, which is making money by fooling customer and instruct them to show clarity of offers. Every time a customer can't read a full page of terms & conditions and then makemytrip wallet policy and that too in complex english language. So, please save customer like me. Very few customer can raise the complaint about the same in consumer court due to various reasons.

Complaint number[protected] &[protected] has already been raised with makemytrip. If i didn't get resolution then i will go to the court. I wont take this issue lightly as this is related to many consumers of makemytrip