Maxbhi / Elcotek Telecom Complaints & Reviews

Dear Sir, I have placed an order on Maxbhi.com on 6th April, 2023, 2:15 pm for the Mobile spare parts (.i.e. LCD Touch screen). And Before i made payment i called the customer service of Maxbhi.com and i was promised that the order would be shipped within 24 hours to 48 hours but it was dispatched only on 12th April 2023. Every time i made complaints regarding late dispatch they would tell me it is "under quality checking" . Is is very clear that they play trick's on me from the beginning . And now i receive my order on 17th April and i take it to Technician on 18th April and i found out that the spare parts (.i.e. LCD Touch screen) is not working. So i asked for refund they said not possible. To be honest, the quality of the touchscreen is very bad especially it doesn't worth Rs. 5149 . And even before they dispatched as they did not dispatched the order on the promised date i asked them for refund and they refused to refund it. So, now, as i have received the Damaged ( i mean not working spare part) i called the Maxbhi customer support and asked for refund but they refused again. Many times i begged them to make refund as the Product item ( Spare Part ) is not only working but also very bad in quality and they refused my request for refund and they forced me to fill up the Replacement Request Form from their website ; so against my will i have to fill up the replacement request form as the validity date for replacement is till 27th April only . Therefore i have to say that Maxbhi is Fraud company who sell Counterfeit Products and refuse refunding the amount to customer who are suffering on their traps . So, now, i am seeking your kind immediate help to make refund back the amount to my bank account by Maxbhi as soon as possible. Yours Sincerely, Jonathan, Aizawl, Mizoram

I have order display panel with order number 5743302 and i have received order on 3.4.2023 and fixed the panel on phone 4th april after fix the display blinks use the phone after two three hours . display blinks while am using phone continuously . and i was put replacement today but replacement decline due to display fix on phone and remove the sticker, what a useless decline . may be maxbhi.com just for a cheat to customer . if i fix the display after that we check and problem also shown after using phone 2 to 3 hours

Ordered back camera for my mobile Redmi Note 11T 5G and got wrong camer by spending an amount of RS 900 order I'd 5722232.
Team is non cooperative in completing the replacement or refund.
Transaction I'd are
163031910376424513537 and 163032413127081083909.

Hi,
I had 2 orders from maxbhi 5555615 and 5555629. While order 5555629 had product that i had ordered for, but 5555615 had only the protection layer and no LCD screen which i had ordered. Could you please let me know what just happened here that an empty box was sent across to the customer?

A customer care executive contacted me and asked me for box unpacking video and i requested the same from their side ie *(Box Packing video) which they said their policy does not allow that. I had the same response that my personal videos cannot be shared.

they had told me they will try their best to fix the issue in 7-10 day but cannot guarantee anything. I'm wondering if a company can claim proof from side for my complaint am i not obliged to ask the same proof from the company to actually prove that they really packed ?

This is such an insult and an ill treatment from the company side.

Thanks,

Order no5569484

I placed an order on 3rd Feb 2023 with order no 5547044. As per website image the volume and power buttons shown in the image but I didn't received the buttons.

I raised a complaint as without buttons they back panel is useless. Now Maxbhi is denying that their website description doesn't mention about buttons but their website doesn't mention that buttons won't come with back panel.

I shared product images which I received and also their website product image which shows buttons.

I paid Rs 414. Now I am requesting for a replacement and Maxbhi is denying. I request this forum for the help.

I ordered vivo nex display whose order id is 5556928. I received the shipment on time but when I opened the package, to my utter shock, there was no product inside. Just two pieces of theromocol sheets stacked together and bound with a rubber band. When I contacted their customer support, they outright refused to refund or ship the product again saying they are not responsible to item loss in transit.
Since the package doesn't look tampered at all, i am quite certain that they didn't ship the actual product and instead of admitting their fault, they are just refusing.
This is really a fraud company. I have ordered other mobile display in the past and that order went through, without hassle. So, it is kind of hit and miss. From my understanding, if they have stock of the product, they might ship the product or they might choose to do fraud and ship empty box.

I ordered a product from maxbhi site
It was 969rs realme 3i display combo
Today I got the package and package was empty
I didn't get any product
Maxbhi is a fraud website
Maxbhi is fooling everyone
Ordered number is 5525406

I have ordered screen for my oneplus nord for 5000rs and they delivered me a defective product. It's not a rare scenario previously they delived me 4-5 defective and each time i have to post the product from my side on my charge. Here a detailed message for maxbhi and their associate. ( Read and see how this e-commerce take advantage of loop holes)-

It's not coincident that all the defective products are delivered to me (the rarest one according to you). Here is what I observe in your terms and conditions- Maxbhi avoids every responsibility, business ethics, and self-contradictory ex,
1. As per point three it is mentioned that we're not responsible for any shipping defect. Here the catch the shipping company did not accept any opened box returns. Again maxbhi keep his hand free of responsibility
2. T&C didn't mention any rare scenarios, in which I became a victim as rarest the rarest happens to me and it's not questionable whether the company intentionally did this fraudulent activity in the name of T&C.

I recommend you upload a video in brief of the T&C as you uploaded the videos of each product to increase your sales. It will be a relief for you also( no need for useless customer services) because I don't think any sound-minded person wants to deal with an irresponsive and fraudulent company

But yeah I realize how a business entity can exfoliate a student or a common man.
May time realize and bless maxbhi and its associates according to their work and action.

I ordered a battery from maxbhi.com when I tested with my phone it didn't worked and restarting again and again. I immediately plced replacement request. They rejected my replacement request by saying that product is used. Order no. Is 5488205. They are scamming people hard earned money

I ordered a vivo y1s screen replacement from them. Got delivered fast and all. But when tested touch was not working then later found out the lcd connector pins were damaged (4 pins missing - on the delivered product). They said they wont replace or refund by showing a pre-shipping photo that's hiding the details. Scam website stay away

Mana screen order kya tha lekin wo 5 minutes ka bad screen black ho gaye haa or mana replace ka request dala website pa lekin un sa reject kar di mera request bol raha hain ka aap sa sticker remove ka ha es liya aap ki warranty khatam ho gaye ha jab ka order karta time mujha koi be asi instruction nahi di website pa es liya please mujha mera balance refund chahiya

Not option to replace and refund, warranty only sticker if you remove sticker and no warranty of product . very non sense warranty

scam online

5th sem Marks is not updated. It's showing NP .i got all sem Marks card except 5th

I had ordered a mobile display with order id 5272285 from maxbhi Site. When ordering the seller says that it has 10 days replacement warranty. It was already complaint when i got the product. maxbhi Site says that its warranty expires on 9 th December 2022, i raised the issue on 7th Dec, 2022. But the sellers deliberately delayed the process to expire the warranty by not processing the replacement request. Now they are saying the warranty expired. This is clear case of cheating. Doing business like this not a good practice. Need a solution for this issue as soon as possible.

I have order a LCD Touch and display folder, and on 16th of november 2022 it has deliver to me. display is fine, no issue with that, but touch of this display is not working. so company was asking me to send that item oh their respective address and i have spent 350 rs extra and send. after they get their product they took almost 2 weeks and now today when i have received the replaced item, then i found the same problem, again touch is not working. and they are telling they will not return the amount. i need help of yours, kindly help me.

Mistakly I broke my friend new phone and I order from this site in rupee 1609 but the screen is in working conditions so I want to cancel order and want to refund my money but their customer support is not take any request and after loading request there shows error due to corona pandemic and not help me any kind for that. So please help me how I can take my money back.

Order #5187094, Paid on 27th Oct 2022 at 8:34pm, it has been canceled but not yet refund credited, refund was initiated on 17th Nov 2022 at 10:14pm

Hello, I am Irshad Ansari and I ordered a battery from maxbhi.com basically I bought it for my uncle's phone and my uncle lives far away from me that's why I canceled it and ordered the same one from my uncle's id but they are not accepting my cancelation request. I am tired of telling them but they are not listening to me. Here is some information about the order, no #5293773, and another one that I ordered from another id #5307703. Please help me.

Hi Mam/Sir,

I have accidentally placed a wrong order. I tired cancelling the order as soon as the order was placed. But there is no such option to do so. Also tried contacting maxbhi customer support. They are not reachable. There is an option for replacement. But the one which I'm looking is out of stock. So I have to cancel the order. Please help here?