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McDonald's India Complaints & Reviews

www.mcdonaldsindia.net

1.8

Updated: Jul 25, 2025

Complaints 1410

Resolved

402

Unresolved

1008

So far, so good. McDonald's India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope McDonald's India will keep up the work and continue to help more customers with their concerns even better 🤝

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McDonald's India reviews & complaints page 11

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Address: Seasons mall pune

On 10september me and my sister at chicken and paneer wraps from pune seasons mall mc d branch. Within 3 hours of eating she started vomiting and vomited atleast 5 times. Next day both o[censored]s developed looose motions. The food even tasted weird and was full of pungent and funny smelling onions. The food was definitely contaminated.request action immediately.

Oct 14, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2022

McDonald's India Customer Care's response Dear Shzaine,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Yesterday, we had placed an order of simply just chicken nuggets.. That too with lots of struggle... Later, we had received the following order.. Instead of chicken nuggets, we received a completely different order consider burger, mcflurry, and a pie. We were greatly disappointed with this issue.. Despite being such a large company, it was shocking that they messed up such an easy and short order.. We don't plan on ordering from McDonald's in the future due to this.. We expect this to be taken seriously. Such poor service.. Please take a note of this.. We also expect to be compensated for our inconvenience.

Oct 14, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2022

McDonald's India Customer Care's response Dear Bijay,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Dwarka delhi

Ordered veg burgers but received nonveg burgers and when called the restaurant they told take them in hand and click pictures of it and send, i told them i cant do that never touch no veg food but they forced me which really hurt my religious sentiments. I am aatching my order details along with what got deliverwd in bill! This is very disappointing service by mcdonalds ! I want strict acriin against this branch asap!

McDonald's India customer support has been notified about the posted complaint.

Sep 09, 2022

Updated by Ktnsol Need solution and action details on my email asap by mcdonalds!

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Address: McDonald' nikol ahmedabad

Website: www.mcdelivery.co.in/onboard

My name is jay and I started my job date 17 October 2023 to 2 September but McDonalds manager
Forget to hiring me and continue 12 day I working hard honesty with some extra time at McDonald they said that you are not eligible to get salary to these day and they insulting between public and not just insulting but also through some Thing that I don't say but he said that I don't pay your salary and say lot of word against my athicks he was not respect my hardworking as employees i really feel insulting it's seriasinsulting me and my caractor .
So my problem for paying salary that I work till now he don't want to paying my salary that I work hard in McDonald. It's my request of the company to quik resolve my problem and give me a salary on days that I work .

Sep 10, 2022

Complaint marked as Resolved

McDonald' nikol rajhansh pavillion mall survey 304/1 oposite platinum plaza nikol road ahmedabad

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Sep 9, 2022

Verified Support

Dear Jay,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

Jay limbachiya's [Complaint's author] reply, Sep 18, 2022

How to send my email

McDonald's India Customer Care

from Hisar, Haryana

Oct 18, 2022

Verified Support

Dear Jay,

Thanks for sharing the store location with us. Furthermore, we request you to kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Hello Team,

I had order bugger from macdonald app and made a paymet to using gpay and money got debited from account but order not been place and when i check on app it is showing refund pending but till now i havent recived any amount yet. here i attached screenshot

Oct 11, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2022

McDonald's India Customer Care's response Dear Mr. Gupta,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Mcdonald Nikol ahmedabad

I work in McDonald 12 days continue with extra time but they don't paying my salary a manager insulting me between public I was really feel my self insult they very insulting me and he said that I don't pay your salary that's a main problem because I work hard till now he was forget me to hiring and 12 days i working in McDonald what can I do and also not pay my salary till now .insulting is more problem of mine that I don't handle he really insulting me

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I ordered McSpicy premium chicken burger on july 16 2022, and first I made payment through amazon pay, amount got deducted from my account by order was not placed. It is showing that paymnet successful but order confirmation was not received. Refund status is mentioned as refund initiated but not credited to my account from that time

Oct 20, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2022

McDonald's India Customer Care's response Dear Sadhana,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

Oct 18, 2022

Updated by sadhana vuddemarry What kind of email is this [protected]@mcdonaldsindia.com ??? When ever am trying to send a mail it shows mail doesn't exist. Kindly give us proper information.. don't waste our time

Verified Support

Oct 20, 2022

McDonald's India Customer Care's response Dear Sadhana,

We are sorry for the inconvenience caused . We have sent you the email address via private message kindly check.

Regards,
Team McDonald's

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Address: Donbosco, borivali west mumbai

This is for the second time in they cheated with online transactions.i have successfully paid the amount they said but they saying we didn’t received your payment i am showing all proof but still they are not accepted..what if poor man come with family and they have to wait for 24 hours.

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McDonald's India Customer Care

from Hisar, Haryana

Sep 8, 2022

Verified Support

Dear Vishal,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Asangaon

I am pure vegetarian (Jain) . I ordered for veg nuggets at the McDonald's outlet located in Asangaon. Instead of veg they served me chicken nuggets. I consumed the chicken nuggets unknowingly.

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Sep 7, 2022

Verified Support

Dear Customer(Tytyty),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: 8791, c- 8, Vasant Kunj, New Delhi - 110070

I order around 8:55 pm, and after more than 1hr a message comes from Mcdonald your order is canceled. My order number is 2248467 for dlf ambiance mall vasant kunj. Seriously guy one thing for sure I am never going to order again from you guys.

McDonald's India customer support has been notified about the posted complaint.

Sep 04, 2022

Updated by Gandharv Narayan Still waiting for a sincere response

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Address: McDonald's crystal palm jaipur

I ordered one large coke from Mcdonalds at crystal palm Jaipur but they delivered me a medium one that too with foam in it

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Address: chatrapati shivaji terminus

We visited McDonald's near chatrapati shivaji terminus on 2sept, friday morning. Our bill amount was 605INR and order no.1050 . we paid 700INR cash since there was online paymnt glitch at restaurant. we were promised to give change(95INR) on our exit. However we didnot receive it after asking mny times we did not receive it. I request you to help us get back our change. Every penny matters.

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McDonald's India Customer Care

from Hisar, Haryana

Sep 3, 2022

Verified Support

Dear Disha,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Sinhgad road pune 51

Hi

On 12th august i mistakenly paid Rs 185/- on previous bill scanner and after confirming, the counter person told that amount will be refunded to your account automatically within 2 days

For the same I have visited the store on 22 August the counter person told that within 48 hours amount will be refunded to your account but till date i'm waiting for the refund

Pls check & revet ASAP

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McDonald's India Customer Care

from Hisar, Haryana

Aug 30, 2022

Verified Support

Dear Rajshree,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Sion station

I have been visiting your outlet in sion every alternative days . N my most common order will always have Mc chicken burger. But today first of all I must have got order after 13 min and that also when I took my order and sat inside my car to have it . I was cold and also not really week cooked it had a very peculiarn funny taste . Also the texture of the burger was just like so compressed as if there was 10 kg of weight kept on the burger

Oct 10, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2022

McDonald's India Customer Care's response Dear Mandar,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number and at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Dear sir \ mam
I visit the janpath mcd approx 6-7 days ago and due to some misunderstanding i ordered two chicken burger in place of two veg burger, i request to the manager to refund my money but she says it is digital process so i am not able to refund you today it takes some times but your money is refundable.
My money is not credit back to my account
So
Please give my money

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My Order did not go through but the amount was deducted and the amount was refunded back. This happened twice. I want my amount to be refunded back

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McDonald's India Customer Care

from Hisar, Haryana

Aug 27, 2022

Verified Support

Dear Shrutika,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: MacDonald,maradu,Ernakulam,Kerala

I ordered 6 burgers, cocke and french fries from McDonald's maradu, Cochin, when it's delivered fully damaged and very bad packing, even they are not providing proper box packing for burgers.the all food was broken out and I don't even expect from McDonald's.

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McDonald's India Customer Care

from Hisar, Haryana

Aug 24, 2022

Verified Support

Dear Devus,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Valentine’s multiplex dumas road surat

I had given an order of 2 chicken and 1 veg burger but the staff gave me 3 veg burgers in a takeaway. Also the staff were very ignorant.

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McDonald's India Customer Care

from Hisar, Haryana

Aug 22, 2022

Verified Support

Dear Trupal,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: East Gandhi Maidan,Patna

I, Ramit Mohan purchased three Mcveggie & one butter panner burger from your outlet located in East Gandhi Maidan, Patna. It was a take away order which in opened at my home, but i found only two mcveggie and one butter panner burger. It means one mcveggie burger was missing. I felt let down and cheated by a international reputed brand. pls look into the matter and revert at my Email- [protected]@gmail.com and my no [protected]

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Sir, i am go 13 aug to visit in McDonald's and i am scan QR code and order it and deduct double payment in my account McDonald's branch manager he saying auto refund in your account but till time not refund in my account and no contact option no solution. Sir my registered number is [protected]. Order name is pankaj garg. My order number is 21238402.
*McDonalds Delhi Isbt Dmrc - Ground Floor*, order no. is *21238402*
Sir till time not solved my problem staff behaviour very rude and very bad service.
This is fraudulent company.

Pankaj garg
[protected]

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