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McDonald's India Complaints & Reviews

www.mcdonaldsindia.net
1.8
Updated: Jul 25, 2025
Complaints 1409
Resolved
402
Unresolved
1007
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McDonald's India reviews & complaints page 14

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V
Vidhi22222
from Delhi, Delhi
Jun 29, 2022
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Address: Karnal

What the ### is happening at karnal franchisee? Dogs are brutally beaten and your staff gives these instructions. This is not done. What kind of ### behaviour is this? Im gonna boycott mcdonalds and I’ll make sure all my family, friends and everyone i know will never go to mcd until you solve this . We want a public apology.
This will not be entertained or tolerated.
McDonald's India customer support has been notified about the posted complaint.
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    K
    krisha0867
    from Vadodara, Gujarat
    Jun 27, 2022
    Resolved
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    Resolved

    Address: Atlantis K10, Opp Vadodara Central, Genda Cir, Alkapuri, Vadodara, Gujarat 390001, India

    I had ordered using the McDelivery App at 9:22 PM on 26/6/2022 and had paid Rs. 387 using credit card. My order was never delivered, despite the website’s tracking showing me the order was ready and out for delivery for 2 hours. My order was abruptly cancelled in the morning without any input from me or informing me. I was never even issued a refund for my payment. Refund needs to be issued immediately.
    +1 photos
    Aug 5, 2022
    Complaint marked as Resolved 
    McDonald's India customer support has been notified about the posted complaint.
    Verified Support
    Jun 29, 2022
    McDonald's India Customer Care's response     Dear Krisha,

    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

    Regards,
    Team McDonald's
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      R
      Revant Patel
      Jun 26, 2022
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      Address: Salvav, Vapi

      I had visited MCD in Salvav, Vapi, Gujarat. I was standing in the queue for 20minutes, and when finally when my turn came I came to know that they are not accepting any digital payment. I wasted almost 30minutes and I would make sure I never visit MCD again. Such a poor service.
      McDonald's India customer support has been notified about the posted complaint.
      View replies
      Dear Revant,

      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

      Regards,
      Team McDonald's
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        S
        [email protected]
        from Ahmedabad, Gujarat
        Jun 26, 2022
        Resolved
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        Resolved

        I am your regular customer and today (25/6/22) had worst experience in one of your store at C.G. road Ahmedabad. We wanted to avail offer available on app for Chicken Kebab + Fries @69 and also added few more items (bill attached for reference) After cashier placed order and took payment we noticed price for Chicken Kebab + Fries says 99 instead of 69. When we disputed and asked store people that why were we not informed this at time of placing order than they had rude faces and non supportive staff which made us feel never to visit mcdonalds store. After 25-30 minutes of discussion with staff they finally refunded money back for bill so we had no choice but to choose different food. IS YOUR APP FAKE (INCORRECT PRICES) OR STAFF AT STORE??? I NEED QUICK EXPLAINATION AND REPLY FOR THIS. MY MOBILE - [protected] & EMAIL - [protected]@YAHOO.COM
        Jul 30, 2022
        Complaint marked as Resolved 
        McDonald's India customer support has been notified about the posted complaint.
        Verified Support
        Jun 27, 2022
        McDonald's India Customer Care's response         Dear Sunil,

        Thanks for letting us know. Your delight is very important to us. This is to inform you that your concern has been noted and our team is working on it. We'll be in touch with you shortly.

        Regards,
        Team McDonald's
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          N
          Neha Tambu
          from Pune, Maharashtra
          Jun 26, 2022
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          Address: Pune

          Not delivered order for more than 1hour and after almost 1:30 they cancelled order without concern…I WANT ACTION AGAINST THE MACDONALDS IN PCMC, PREMIERE PLAZA, PUNE .CHINCHWAD…. Waiting for ur reply
          McDonald's India customer support has been notified about the posted complaint.
          View replies
          Dear Neha,

          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

          Regards,
          Team McDonald's
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            R
            Rashmi Vibhute
            Jun 25, 2022
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            Address: Peenya, Bengaluru

            I had ordered 2 McSaver American Cheese Supreme Meal. So technically they should have given me 2 cokes. But, instead I received only 1 coke. This is highly unacceptable. Please revert back.
            McDonald's India customer support has been notified about the posted complaint.
            View replies
            Dear Rashmi,

            We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

            Regards,
            Team McDonald's
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              S
              Syed Mohiyuddin Hussaini
              Jun 25, 2022
              Resolved
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              Resolved

              While some MNCs charge for carry bags, they do not have their corporate logos printed on them. Although according to the consumer court, businesses are allowed to charge for carry bags, there shouldn't be any company branding on them, McDonald's in Bangalore's Mantri Mall is charging Rs. 9 for a bag and printing company logo on it. Carry bags shouldn't be charged to customers if there is company branding.
              Jul 30, 2022
              Complaint marked as Resolved 
              McDonald's India customer support has been notified about the posted complaint.
              Verified Support
              Jun 27, 2022
              McDonald's India Customer Care's response               Dear Syed Mohiyuddin,

              Thanks for writing to us. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

              Regards,
              Team McDonald's
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                Y
                Yash1631
                from Vadodara, Gujarat
                Jun 23, 2022
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                Had no veggie patty
                order no 1082
                Vadodara inorbit branch
                McDonald's India customer support has been notified about the posted complaint.
                View replies
                Dear Yash,

                We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                Regards,
                Team McDonald's
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                  S
                  Samurrr
                  from Mumbai, Maharashtra
                  Jun 22, 2022
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                  There is another proof that i paid and didn't recieved any order i buy a lot of things form mcd but never faced this problem pls refund me my money
                  +1 photos
                  McDonald's India customer support has been notified about the posted complaint.
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                    S
                    Samurrr
                    from Mumbai, Maharashtra
                    Jun 22, 2022
                    Resolved
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                    Resolved

                    When i buy my order it said i paid the money but it said error and now it said that my refund pending pls help me out i really need that money i called the helpline but no one picked either
                    +1 photos
                    Aug 2, 2022
                    Complaint marked as Resolved 
                    McDonald's India customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 22, 2022
                    McDonald's India Customer Care's response                     Dear Customer(Samurrr),

                    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                    Regards,
                    Team McDonald's
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                      S
                      santosh arramshetty
                      Jun 20, 2022
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                      Address: Appaji Complex, Plot No 1A & 2/1, Kamala Nagar, Hyderabad, Telangana 500060

                      Hello MCD,

                      I had my lunch ordered in McDonalds ( Hyderabad) on June 20 2022. I ordered 2 mcspice chicken burger and 2 veggie burgers . I started seeing skin rashes in my body after 30 minutes . Stomach cramps and had to go through pain . I would really like to bring this issue to attention . If any questions, please reach at Santhosh.[protected]@gmail.com

                      Thanking you.

                      Santhosh Kumar arramshetty
                      McDonald's India customer support has been notified about the posted complaint.
                      View replies
                      Dear Santosh,

                      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and exact store's location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                      Regards,
                      Team McDonald's
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                        S
                        Shikharmsharma
                        from Surat, Gujarat
                        Jun 20, 2022
                        Resolved
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                        Resolved

                        I have ordered in mcdelivery surat valentine but item were missing in that also some item were wet. Please find attached image and help me resolving this issue and to get refund
                        +1 photos
                        Jun 22, 2022
                        Complaint marked as Resolved 
                        Mcdonal had sent me the item thankfull to them
                        McDonald's India customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 22, 2022
                        McDonald's India Customer Care's response                         Dear Shikharm,

                        We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                        Regards,
                        Team McDonald's
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                          C
                          Chandra Nag
                          Jun 20, 2022
                          Resolved
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                          Resolved

                          Ordered for spicy chicken 4 pieces with coke, received 4 leg pieces that too deep fried, black spots on the piece in deal drown colour don’t know why this much negligence towards customer orders in Vijayawada, Andhra Pradesh
                          +1 photos
                          Jul 26, 2022
                          Complaint marked as Resolved 
                          McDonald's India customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 21, 2022
                          McDonald's India Customer Care's response                           Dear Chandra,

                          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                          Regards,
                          Team McDonald's
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                            R
                            ritikmittal
                            Jun 20, 2022
                            Resolved
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                            Resolved

                            Address: Hyderabad

                            Yesterday i ordered a meal from McDonald's mobile app. The order id is : HIT-DL[protected].
                            The order was placed at 1:33 pm and by 01:52 PM it was showing that order was prepared, but till 2:55 PM the status did not got updated, it never went to Out for Delivery status. But directly it showed that the order was delivered, which i did not received. I tried calling the store multiple times, but no one picked the call. There was a helpline number on website, but that was also busy. The full payment was made in online mode using paytm, worth 619 Rs.
                            Jul 22, 2022
                            Complaint marked as Resolved 
                            McDonald's India customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 21, 2022
                            McDonald's India Customer Care's response                             Dear Ritik,

                            We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                            Regards,
                            Team McDonald's
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                              V
                              vibhu.upamanyu
                              from Hyderabad, Telangana
                              Jun 19, 2022
                              Resolved
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                              Resolved

                              I had ordered using kiosk at McDonald's at Sarath City Capital Mall in Hyderabad on 12 Jun 2022. While i was paying at the kiosk using UPI the kiosk lost connection but the UPI transaction of Rs.1, 139 was successful and money was deducted from my account. The order was however not placed so the McDonald employee asked me to pay via cash and said that refund will be generated within 2-3 hrs. I am yet to receive my refund.
                              UPI ref. no for the transaction is :[protected]
                              I've attached screenshots of the
                              +2 photos
                              Jul 23, 2022
                              Complaint marked as Resolved 
                              McDonald's India customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 20, 2022
                              McDonald's India Customer Care's response                               Dear Vibhu,

                              We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                              Regards,
                              Team McDonald's
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                                P
                                Pakshal Palrecha
                                Jun 18, 2022
                                Resolved
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                                Resolved

                                Address: Ryewood villa society, Bunglow 1 Lonavala

                                Hello team, I placed the order around 830pm and it’s already 10pm and I havent recieved the order yet. I’ve been trying to call them but no one’s even picking it up.

                                I’m from Lonavala. I want to lodge a complaint against Mcdonalds Lonavala.
                                Pin code 410401. I also have proof.

                                My phone no. [protected]
                                +2 photos
                                Jul 31, 2022
                                Complaint marked as Resolved 
                                McDonald's India customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 20, 2022
                                McDonald's India Customer Care's response                                 Dear Pakshal,

                                We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                                Regards,
                                Team McDonald's
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                                  A
                                  Areej Khaiser
                                  Jun 17, 2022
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                                  Dear McDonald's, I wanted to complain about the services for the gourmet burger. In McDonald's delivery app and in other food delivery apps many gourmet burgers are not available for example: chunky chipotle burger. I've searched this burger in many McDonald's stores and online delivery apps but they're not serving this particular burger anywhere only in few stores this burger is available also in many stores they don't even know chunky chipotle burger. I hope u make changes about this matter and provide this burger in the McDonald's app aswell.
                                  McDonald's India customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Areej,

                                  Thanks for writing to us. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                                  Regards,
                                  Team McDonald's
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                                    S
                                    Singh bhati
                                    from KOTA, Uttar Pradesh
                                    Jun 17, 2022
                                    Resolved
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                                    Resolved

                                    Address: MegaMall, Indore, Madhya Pradesh

                                    Yesterday (16 june 2022) i went to mcdownald located in MegaMall, Indore, Madhya Pradesh (India). And i ordered 2 fries, 2 cold coffee and a Coca-Cola. And the red display which shows the costumer what they ordered at the counter was not working. So i asked the employee 2 time what i ordered and they told me my bill is 648.98 rupees they repeated the same items which i ordered . But today when I got a message of digital bill. The bill shows i ordered more items( i never ordered mcsaver mcaloo tikki meal but they charged me 352 rupees for it ) then i actually did. and they charged me for the extra items. Please look into it they are adding items without asking the costumer and charging them extra. And they don't even gave the extra item what the added by themselves.
                                    +1 photos
                                    Jul 19, 2022
                                    Complaint marked as Resolved 
                                    McDonald's India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 17, 2022
                                    McDonald's India Customer Care's response                                     Dear Mr. Singh,

                                    Thanks for writing to us. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                                    Regards,
                                    Team McDonald's
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                                      S
                                      smsiddhu
                                      from Mumbai, Maharashtra
                                      Jun 16, 2022
                                      Resolved
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                                      Resolved

                                      Address: Nirmal life style mulund

                                      MacDonald, Nirmal life style mulund
                                      I am ordering some meal but the restaurant cancelled my order and i ask for refund that they told me submit account statement is that talking to like that for my refund i want to submit my account statement I alredy gave them transaction id
                                      +1 photos
                                      Jul 17, 2022
                                      Complaint marked as Resolved 
                                      McDonald's India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 16, 2022
                                      McDonald's India Customer Care's response                                       Dear Customer (Smsiddhu),

                                      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                                      Regards,
                                      Team McDonald's
                                      View replies
                                      Please help to resolve my issue. It's very bad to listen that you want account statement for refund the amount first time I ever seen that issue for refund related in MacDonald
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                                        K
                                        k. premsai6
                                        Jun 15, 2022
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                                        Address: Hyd, 219
                                        Website: Consumer complaint.in

                                        Hi sir,
                                        I am so hungry came to eat at housing board Kukatpally branch but there is no AC at that time and the store person saying that there is a renovation is going on that buliding. If it is like that why the hell store is opened, insted of taking orders, just take online orders . Any how you not gonna reduce the price which you are charging.
                                        McDonald's India customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer (K. premsai6),

                                        We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                                        Regards,
                                        Team McDonald's
                                        Reply
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