McDonald's India Complaints & Reviews

I ordered a meal from orion east mall, banglore and their delivery services linked up with DUNZO are really really worst, delivery man named mohd. faizan didn't have ettiquettes how to talk to costumers and was not delivering my order to my door step he was saying :-if there is no lift i won't come you come 1 floor down or i'll return order, when i said okay return the order then he giving me attitude with his looks and gone.

Hi, I have ordered on 6th November 2022. The payment was failed due to technical issue. I made payment through amazon pay. But still I have been waiting for refund. It has been more than 15 days. I have not seen scenarios where it takes this much of time. Please do it as soon as possible.

Hello,
Yesterday i had worst experience in McDonald's. I had order aloo tikki but it was not any stuff inside. They only served me bun and tikki and nothing else. They haven't add any Tomato and onion or sauces. The tikki was also very weird and tasteless.
My order number was VCJ-DL[protected]. The location was vapi, gujarat.
Very bad experience in McDonald's.

Regards,
Shifa

Hi,
On Oct 08 i placed an order via online app and money got debited with no order captured. Upon calling they booked order and said I pay by COD and online debit will get refunded as itbis known issue of of system glitch. It's been several weeks I am following up with customer service calls and no resolution.
Order # MBO-DL[protected]
Amount 724

I ordered from McDonald's Ground Floor, Rachna Cinema Complex 2, Rajendra Place, New Delhi, Delhi 110008
I ordered from swiggy and they sent me this burnt burger
I could could smell it was burnt then I checked and found that the burger patty are burnt
My order id is[protected]
I have clicked the picture too

90% was filled with ice. 2 sips and the drink was over. Not at all accepted from this type of outlet

In the iced coffee, 90% was filled with ice... 2 sips and the drink was over... 90% was filled with only ice

I ordered from mcdelievery on 6th November via amazon pay, I ordered thr product twice, money got debited 2 times but order was not placed, so I called the mcdonald restaurant to inform them, they said order has not came to them, so they cant help me, when I checked the mcdelivery application payment history, my order existed there. It was upated that it will be refunded in 2-3 days.. so I waited for 3 days, but I didnt got any refund so I emailed them with this, they asked me wait for 3 more days, i will my refund so I waoted 3 days more, but still no refund. I again contacted them via email. They said we are looking at issue will sort it out soon, but its been around 10 days and they havent solved anything.

I ordered twice from the Mcdelivery App in the last 2 weeks, both the times App acted strangely and hanged at payment processing page. Both payments got deducted from the wallet and order didn’t get placed.
Refund status under payment history has been reflecting as Intiated since then, but none of them is yet done.
The refund period is 7-8 days as per the policy, but it’s already been 10 days since it’s showing as Refund Intiated as the status

The company hasnt cleared the amount yet for the staffs of mcd Allahabad who visited on 13th october 2022 at Nandan Kanan Water Retreat Allahabad,
amount due is Rs-25, 500/-

I ordered twice on McDonald's app on Nov 3, 2022, Payment was made from my amazon pay balance but orders did not go through it is showing refund initiated in McDonald's app but I have not received refund.Order were placed on Nov 3 from [protected]

My money was successfully deposit in mcdonalds store my money was Not register in mcdonalds store I sent two times my money but still they not received that money
kindly responded as soon as possible

I was making payment through Paytm which didnt turned out to be successful that time, made a card payment in advance!! But the money was debited

The person on floor named omkar khot, assured the payment will be refunded to you within 7 to 14 working days the payment made on 21 October 22
And we contacted him on 1 nov he asked us to be patient and wait he was ignoring calls and texts i contacted him today now hw says i have dropped a mail to the refund team and it shall take more time! Its almost been a month and i haven't got my money back

I went to mc donald’c 1st Floor, Kukke Plaza, Akshayanagar, Bengaluru, Karnataka 560068, there i found that when they have the coke to me in plastic glasses i have seen a white layer of wax/ oils and i showed to the employee as well then she said ok i will give you in another plastic glass. When she provided in another glass i have seen same whitish layer and showed to her as well, then she called their manager and i showed tohim as well. Then i said why you are not providing coke in dispostable mcdonald glasses. He said those glasses are just for take away customers. Then i requested them to provide coke in disposable glasses and they did same. Then i showed to both of them and said now that layer is not visible may be your glasses are not washed properly.

This is not good. We trust and go to branded restaurants so that we can get good quality hygienic food but if they provide their food and beverages in unwashed glasses than that it not hot. Please analyse it and try to fix asap.

I have been a regular customer of McDonald's and today I was shocked to see that the water coming from the water dispenser is contaminated and discoloured, I drank a glass before noticing it and now I am worried that it may cause serious illness, and who will be responsible for that if that happen, it was not expected from such a renowned food industry and it is highly unprofessional, I demand strict action against the store management

I was wrongly billed twice for a single order I placed at McDonald's outlet in Bharatiya City Mall, Bengaluru. I’ll appreciate if you help secure refund of the additional amount of INR 382.98 that I was wrongly billed.

I used the self-help kiosk at the above outlet to place my order. On first attempt, the payment went through but the kiosk did not confirm the order. I reported this issue to the Store Manager who asked me to place the order again on another kiosk. He also assured me that I would not be charged twice. Heeding his advice, I did the needful and the order was processed successfully on the second attempt.

Later I approached the Store Manager again and showed him in my payments mobile app that I had been wrongly billed twice. The Store Manager said that quite a few customers prior to me had also faced the same issue and he assured me that the amount from one of the 2 transactions would be refunded within 2-3 working days.

However, today’s the 4th working day since that incident and I’m yet to receive necessary refund for INR 382.98; hence I’m raising this complaint!

Please find below necessary details:
1. McDonald’s outlet  Bharatiya City Mall, Bengaluru
2. Date and time of purchase  29-Oct-2022, 18:36 IST
3. Amount of purchase  INR 382.98
4. Mode of payment  via Amazon Pay UPI
5. Bank Reference IDs [protected] and[protected]

Thanks

This is a very serious problem to discuss about that McDonald’s hadn’t given the refund of ₹308. Though they promise me to gave it in next 48 hours. But they haven’t.

I tried to order 4 mcpuffs today using the mcd website with the paytm payment gateway.

The payment took 4 hours to complete and i had to leave the restaurant for prior appointment.

But even after the payment went through neither i got my money back nor was my order confirmed.

Upi transaction id:[protected]

I am saumya Lal
I went to Macdonalds [Bhawarkua sqaure Indore]
On 20th October and ordered through app, they deducted money from my account but didn't approved my order! So staff said to pay again and money will be refunded in 2-3 days but it's 31oct now but I have still haven't received my money back! I felt cheated, please review this issue!

Last 20 Oct ko Paytm mini se mene MacDonald me order Kiya tha payment Paytm postpaid se kiya tha but payment failed error ki wajah se order confirmed nahi hua tha and second time jab. Mene Kiya tab bhi same error aaya tha aur payment dono bar Paytm postpaid se debited ho gya tha aur iske regarding mene phale complaint bhi kiya tha refund related but koi response nahi aaya aur abhi refund bhi credit nahi hua so plz take action for thi my concern and refund my amount fast