McDonald's India Complaints & Reviews

When i buy my order it said i paid the money but it said error and now it said that my refund pending pls help me out i really need that money i called the helpline but no one picked either

Aug 2, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2022

McDonald's India Customer Care's response Dear Customer(Samurrr),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Appaji Complex, Plot No 1A & 2/1, Kamala Nagar, Hyderabad, Telangana 500060

Hello MCD,

I had my lunch ordered in McDonalds ( Hyderabad) on June 20 2022. I ordered 2 mcspice chicken burger and 2 veggie burgers . I started seeing skin rashes in my body after 30 minutes . Stomach cramps and had to go through pain . I would really like to bring this issue to attention . If any questions, please reach at Santhosh.[protected]@gmail.com

Thanking you.

Santhosh Kumar arramshetty

McDonald's India customer support has been notified about the posted complaint.

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McDonald's India Customer Care

from Hisar, Haryana

Jun 21, 2022

Verified Support

Dear Santosh,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and exact store's location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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I have ordered in mcdelivery surat valentine but item were missing in that also some item were wet. Please find attached image and help me resolving this issue and to get refund

Jun 22, 2022

Complaint marked as Resolved

Mcdonal had sent me the item thankfull to them

McDonald's India customer support has been notified about the posted complaint.

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Jun 22, 2022

McDonald's India Customer Care's response Dear Shikharm,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Ordered for spicy chicken 4 pieces with coke, received 4 leg pieces that too deep fried, black spots on the piece in deal drown colour don’t know why this much negligence towards customer orders in Vijayawada, Andhra Pradesh

Jul 26, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2022

McDonald's India Customer Care's response Dear Chandra,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Hyderabad

Yesterday i ordered a meal from McDonald's mobile app. The order id is : HIT-DL[protected].
The order was placed at 1:33 pm and by 01:52 PM it was showing that order was prepared, but till 2:55 PM the status did not got updated, it never went to Out for Delivery status. But directly it showed that the order was delivered, which i did not received. I tried calling the store multiple times, but no one picked the call. There was a helpline number on website, but that was also busy. The full payment was made in online mode using paytm, worth 619 Rs.

Jul 22, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2022

McDonald's India Customer Care's response Dear Ritik,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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I had ordered using kiosk at McDonald's at Sarath City Capital Mall in Hyderabad on 12 Jun 2022. While i was paying at the kiosk using UPI the kiosk lost connection but the UPI transaction of Rs.1, 139 was successful and money was deducted from my account. The order was however not placed so the McDonald employee asked me to pay via cash and said that refund will be generated within 2-3 hrs. I am yet to receive my refund.
UPI ref. no for the transaction is :[protected]
I've attached screenshots of the

Jul 23, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2022

McDonald's India Customer Care's response Dear Vibhu,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Ryewood villa society, Bunglow 1 Lonavala

Hello team, I placed the order around 830pm and it’s already 10pm and I havent recieved the order yet. I’ve been trying to call them but no one’s even picking it up.

I’m from Lonavala. I want to lodge a complaint against Mcdonalds Lonavala.
Pin code 410401. I also have proof.

My phone no. [protected]

Jul 31, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

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Jun 20, 2022

McDonald's India Customer Care's response Dear Pakshal,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Dear McDonald's, I wanted to complain about the services for the gourmet burger. In McDonald's delivery app and in other food delivery apps many gourmet burgers are not available for example: chunky chipotle burger. I've searched this burger in many McDonald's stores and online delivery apps but they're not serving this particular burger anywhere only in few stores this burger is available also in many stores they don't even know chunky chipotle burger. I hope u make changes about this matter and provide this burger in the McDonald's app aswell.

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McDonald's India Customer Care

from Hisar, Haryana

Jun 18, 2022

Verified Support

Dear Areej,

Thanks for writing to us. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: MegaMall, Indore, Madhya Pradesh

Yesterday (16 june 2022) i went to mcdownald located in MegaMall, Indore, Madhya Pradesh (India). And i ordered 2 fries, 2 cold coffee and a Coca-Cola. And the red display which shows the costumer what they ordered at the counter was not working. So i asked the employee 2 time what i ordered and they told me my bill is 648.98 rupees they repeated the same items which i ordered . But today when I got a message of digital bill. The bill shows i ordered more items( i never ordered mcsaver mcaloo tikki meal but they charged me 352 rupees for it ) then i actually did. and they charged me for the extra items. Please look into it they are adding items without asking the costumer and charging them extra. And they don't even gave the extra item what the added by themselves.

Jul 19, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2022

McDonald's India Customer Care's response Dear Mr. Singh,

Thanks for writing to us. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Nirmal life style mulund

MacDonald, Nirmal life style mulund
I am ordering some meal but the restaurant cancelled my order and i ask for refund that they told me submit account statement is that talking to like that for my refund i want to submit my account statement I alredy gave them transaction id

Jul 17, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2022

McDonald's India Customer Care's response Dear Customer (Smsiddhu),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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smsiddhu

from Mumbai, Maharashtra

Jun 17, 2022

Please help to resolve my issue. It's very bad to listen that you want account statement for refund the amount first time I ever seen that issue for refund related in MacDonald

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Address: Hyd, 219

Website: Consumer complaint.in

Hi sir,
I am so hungry came to eat at housing board Kukatpally branch but there is no AC at that time and the store person saying that there is a renovation is going on that buliding. If it is like that why the hell store is opened, insted of taking orders, just take online orders . Any how you not gonna reduce the price which you are charging.

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McDonald's India Customer Care

from Hisar, Haryana

Jun 16, 2022

Verified Support

Dear Customer (K. premsai6),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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My wife ordered Veg Burger and she got a non veg burger billed and she when got a first bite of it then she realised that it’s non veg. She had repeatedly said veg only as she is a pure vegetarian by birth.

The store where it happened is inside Lulu’s mall, Kochi. We were in visit to Kochi for our trip.

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McDonald's India Customer Care

from Hisar, Haryana

Jun 15, 2022

Verified Support

Dear Suraj,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Igatpuri, Nashik

Bad quality burger, no lettuce in burger bad quality chicken

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McDonald's India Customer Care

from Hisar, Haryana

Jun 14, 2022

Verified Support

Dear Customer,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Causeway colaba mumbai

I had ordered from McDonald's on the causeway colaba mumbai. The money got deducted twice and I told the employee that but he said it will come back to you and if didn't I will make sure to do it myself.. But the money didn't came back. Also I have sent him all the screenshots and everything but he is not responding.. He said his name is Manglesh. Number- [protected].

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McDonald's India Customer Care

from Hisar, Haryana

Jun 14, 2022

Verified Support

Dear Customer (Aashnash009),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: Sahakarnagar Bengsluru 560092

Sir,
Very dissapponted with the kind of fried chicken pieces delivered.out of 8, four were chicken wings, which is not the first time experience.
Wrong attitude coupled with neglegence has forced me to come to this forum with the complaint.
Poor service with attitude.
Customer is being deceived, for what he paying besides causing inconvenience among family members while sharing the product called' friendship sherer'?.
Hope this will be looked in to.
Regards

Jul 14, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2022

McDonald's India Customer Care's response Dear Savitha,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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Address: MR9,Indore,M.P.

On 3rd of June I made a order to McDelivery but the order was not accepted but the amount was deducted so I thought I would receive the refund in 5-7 business days. But it's been almost 10 days and I still haven't received my refund. So I would like my refund back.on the app it's still showing refund pending.

Jul 16, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2022

McDonald's India Customer Care's response Dear Pooja,

Thanks for writing to us. Your delight is very important to us. Kindly share your Email Id, contact number and store's location at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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We regret to inform you that *EVM McSpicy Chicken Burger (Medium Meal, Medium Coke, No AddOn, No AddOn) (Quantity: 2)* for order no 16829661 is currently not available. The amount of Rs 564.92 will be refunded to your payment method within 3 - 5 working days.

Contact no. [protected]

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Address: C-692 , Patel nagar, Bareilly, C-692, C-692

I have ordered a meal combo pack of burger, french fries and coke along with that i got 2 tomato ketchup on which date of manufacturing is mentioned 10/08/22 and the date when i ordered (i.e today) is 08/06/22 and date of expiry is 3 months after manufacturing.

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Address: Hardcastle Restaurant Pvt. Ltd. Mcdonald Family Restaurant, Bopal, Amli Junction, S P ring road, Ahmedabad - 380058

I have purchased one Mc Maharaja Medium Meal, Mc Aloo tikki meal and Piri Piri from the Hardcastle Restaurant Pvt. Ltd. (Bill Image Attached).

The Mc Maharaja bun was completed cold (Prepared for almost 2 hrs ago) and served to me. When I raised the issue with the executive available there, He given me the second one which was hot sufficiently (I observed by touching it).

When I started eating that I find that It was like made hot in oven because the taste of the bun already changed and the cheese was melt completely and stuck to the box (Image Attached).

Very Unsatisfied food from Mc Donald. The Incident I heard of Lizard then I was hesitating to eat the food from Mc donald but this incident made me to decide not to visit the store again. Better to go for other restaurant.

Jul 7, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2022

McDonald's India Customer Care's response Dear Customer (Svpviren),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

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This is neeharica from Vijayawada. There is an issue with Mc Donalds branch near Nirmala High School. They are missing some items in the order and of asked for bill. They are not giving bills. Please check the issue with they not giving bills to customers.
Thanks

Jul 9, 2022

Complaint marked as Resolved

McDonald's India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2022

McDonald's India Customer Care's response Dear Neeharica,

Thanks for writing to us. Your delight is very important to us. Kindly share your Email Id and contact number at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's

McDonald's India Complaints & Reviews

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McDonald's India reviews & complaints page 15

My money is taken and didn't receive my order

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Food allergy after eating mcspicy chicken burger

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Item were missing in order

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Leftover/deep fried items supplied

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Order was not delivered, but the money got deducted

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Refund not generated

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Late in order more than one hour

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Gourmet burger

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I'm complaining about the bill.

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Refund related

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Inconvenience of AC

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Got Non Veg Burger after asking for Veg Burger

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Product

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Regarding theft

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Product

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My complaint is Regarding my refund

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Did not get the refund till now

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Date of manufacturing

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Mc Maharaja Medium Meal

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Not giving bills

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