McDonald's India Complaints & Reviews

Mc ds Sanjay place Agra’s contact number is not active most of the time due to which we are unable to give instructions for our burgers. Last time also I ordered from SWIGGY ..already wrote instructions but they have sent mc chicken and fish burger with mayonnaise. Really difficult to contact the store. Please take this complaint seriously

If I remember McDonald's is supposed to open at 7 am...but the one in cbd belapur does...they don't even open for take away...you guys need to do something about it because there is no point of break fast menu...also when there is no lockdown in the area

I got cheated by McDonald's. I visited MacDonald's Meenakshi Mall. Particulars are

- Date: August 27th, 7 PM
- Order No: 1063
- Type of Order: to go
- Items ordered: 4 burgers, large frites, 4 mcspicy chicken, 4 chicken piece
- They packaged into two bags. I unpacked upon reaching home. 4 chicken pieces were missing.

This is how they make money - by cheating people.

I ordered a meal sum of Rs.345, on 27th August, 2021.I paid the amount through Paytm, amount got deducted from my wallet and was successfully credited in Mcdelivery account but they denied that we didn't got the amount.Help me because my money was deducted.beacuse there was show refund not required.

so reply me as soon as possible.

Thanks

Respected sir/mam
This is Allyna here, my contact no is [protected].I ordered McDonald's on 22 aug. Firstly u guys just delivered me fully damaged condition food.everything was wet from inside out. Second this is U guys just delivered me fully cold and stale burgers it was having strong pungent smell and fries were all soggy. I tried calling restaurant but the no coming out of reachable.than I reported to zomato than Zomato person told that we don't have control on the restaurant for preparing food.u kindly contact McDonald's.than I tweet my concern on twitter McDonald's .next day one guy called me up his name is praveen. He asked my my name and address. I told him that I am residing in hotel at present. I come here for office work. Than I just elaborate my concern to him than he told I didn't drop a feedback regarding the food quality ..so lemme tell u I have already rated u guys with one Star I have attached a clicks of it pls look those clicks...than he told I have checked with the restaurant they have properly delivered food and he said he will words with Zomato regarding for the same and he just disconnect my call.than next day I did him what'sapp to know the update of my concern .so he saw my message but he didn't reply me neither he call me up . I have also attached the clicks of food that u guys have delivered me . just go through that clicks this is how u guys delivered me food . everything was thrown out. I have also attached a clicks of Zomato revert mail.even they told that restaurant packaging were poor.pls go through those attached clicks. I kindly request you pls just returned my paid amount or pls re issue my whole order straight away pls.bcoz I already paid u my hard earned money.i never expected such service from u guys. Burger king' provide far better service than u guys . truly disappointed with Ur customer service.never experience such worst service in my life.i kindly request you pls look into my concern and resolve my concern soonest possible. I have mailed to McDonald's India but they are not reverting me back for last 4 days .they are just avoiding my mails and messages . McDonald's India fssai license no [protected].i kindly request you pls help me with this.
Thank you

Very poor management
Order not given on time
Food not packed properly
Communication not good

I m Aarti Rathi
Email: aarti.[protected]@gmail.com
Mobile no: [protected]

Date: 20/08/2021 Around 1pm
Client ID: 61184
Batch ID: 12281
Crew ID:[protected] Rahul Gopal

I visit mcd, and I went to the counter for my order to place. I saw a good offer in mcd app. So I proceed with it. While payment. I choose to pay from my Google Pay. While payment done from my side. The counter person said that the payment is not done and response time out came. But the payment was done from my side. He told me to pay again and told me that the previous amount will be refunded to you in 24 hours max, He will mail mcd for the refund. So I paid again and got the bill. But I haven't received my amount till now. I tried contacting the counter person, he is just not responding now. I felt cheated, Hence contacting to this website. Why the refund process is not so transparent for mcd. I need my money back. I have all proof of payment and all.

When I called asked the counter person, whether he has mail that refund query or not, told him to share screenshot also. He said I did. But he did not send me the screenshot of mail or anything after constantly telling him to share.
Please kindly see into the matter. It horrifies me to even visit that place again.

This is the bill for the same: http://yourbill.me/4jl9q14ksk1s57u

Why I was told to pay again. Why I haven't received my refund yet. It seems difficult for me to visit mcd again. It was a bad experience.

Today I have placed an order from the ESTEEM MALL, Mc Donalds through Swiggy. Since they do not have an option to write reviews on their app which is accessible to the customers for reference so I decided to write a review here and swiggy usually takes no action against any such issues.

Today I order 3 burgers and 1 mc puff and I am highly unsatisfied with the same. All the things were dry and were smelling. The food was not even hot even though the distance between the outlet and my house is just 7-8 mins. Every time before placing the order I have requested the outlet on call and also on the instructions on the app to put some extra sauce so that the burger is atleast easy to eat and swallow but despite of the yes yes, the needful is never done.
I can’t believe that a restaurant as big as Mc donalds doesn’t care about customer satisfaction and does not really care as to what the customer requires and here its not about the food being dry, the food was STALE and was SMELLINGGG as if they have not stored it properly or whatever.
Its the duty of the restaurant to make sure they are serving edible, fresh and hot food but none of this was done today and before.

Just because the outlet is one of the most choosen outlet doesn’t really mean that u guys stop caring about the customer.
I am highly unsatisfied as it is a complete waste of money, time and taste. After waiting for so long for the order and u get such a disappointing order.

I guess its high time that Mc DONALDs takes some serious action on this and after this I feel it is better to switch to alternative joints like Burger King hoping that they are more customer centric that you are !
I would really recommend people around me to stop ordering from you guysss.

I am really very unsatisfied and angry with the smelling and cold food delivered today.

I hate your gt store. They were not at all professional. I went yesterday at 10.45 they told me please come before 10.30. then today I went at 10.15 and then they 10 bje we close it. Then I called the people who were there yesterday. Then he told me hum chalate h mcd matlb hum sahi h. I am paying you and you tell me all this ###

This has happened more than 5 times with me that I have not received my complete order though I have paid for full order at the time of home delivery . When I tried to contact the delivering outlet, they are not answering my calls. I want Mcdonalds to take strict action against this asap.
I contacted the delivering partner and they happily helped.
The packet was always unopened and untouched by the delivering agent .

The burgers, fries and the wedges given were cold. I have got stomach infection after eating this kind of food. How can you be so irresponsible. I need a resolution to this. Iam a very regular and loyal customer but after this I will have to think before I order for Mc Donald's. Who is going to compensate for my health. Iam sick now which has affected my work . I want Mc Donald's to compensate for my loss

I WENT TO THE STORE IN PITAMPURA m2k cinemas, they took my order of mac aloo tikki, mc puff and one mc swirl. Which was total of rs.109, i payed it via paytm they showed me the scanner. I paid for it. I have proof of successfull transaction that i showed him. He denied to give me food nor the money . They said the payment is not received but i paid and showed him and it got deducted from my bank account. I came back empty handed. I’ll surely file a police complaint I don’t care whats the amount but i want my money back

I ordered a mc.spicy paneer burger with extra cheese and a mc puff from your outlet at aligarh, uttar pradesh.but to my surprise extra cheese from my burger was missing but i had been charged for the extra cheese.

is this the way you deliver, it was a take away order, i went there personally and placed the order

I’m paying McDonald’s but they didn’t get the payment amount and told me to wait 7 days to get my money refund in my account but the amount not refunded in my account

I ordered a meal of sum 474 on 4th august2021. I paid the amount through Paytm, amount got deducted from my wallet and was successfully credited in MacD’s account but they denied that we didn’t got the amount

I ordered from zomato for one large meal with hot chocolate but it completely spilled.

Hello, I want to file a complaint against the mentioned store. I have gone
to the store at Shop No 1, FRepublic Mall, 4, Lohia Path, Gomti Nagar, Lucknow, Uttar Pradesh 226010 during my lunch break at
1:00PM Monday 08/02 and I went through the drive-thru, and ordered 6 Chicken Maharaja macs for me and my co-workers. I got my order and drove away, however once I
got back to my workplace, I realized I was only given 2 BIG MACS! EVEN THOUGH I
PAID FOR 6! I am extremely disappointed with McDonalds and be sure I will not
be coming back, this is ridiculous, how can a staff be so incompetent?
I will not even recommend others to visit

Hi,

I tried placing an order on 01st July 2021 from mc delivery app and tried to make the payment from net banking but somehow the amount of Rs.592 got deducted from my account twice and total Rs 1, 184 got deducted and the order didn't get placed.

I tried reaching to mcd helpcenter mira road east for this issue and got reply that the mcd system is slow place order for cash on delivery for now and i placed order for COD and paid cash for my order they told me the amount that have got deducted through net banking will get refund after 10 days but there was no refund so i again contacted in mcd a person there manager took the issue so i mailed him screen shots of the transations on watsapp after a month almost i got refund but of only Rs 592 i was supposed to get refund of Rs1, 184 as my amount of 592 was deducted twice from account i raised a complaint in SBI complaint they told me the merchant says the transaction is settled.But its is partially settled only 592 is settled remaining 592 has not been settled yet and now they mcd team keep on passing and making excuses as the manager is not available call after dis time call tomorrow etc. Please i request you to please help me to get my refund of the remaining amount of 592 Rs.I've made the transaction on 01st july 2021, you can refer the attached screenshot of yono account transaction.For clarity there are two transaction id.

IGALKVSTW1 - not settled

IGALKVSLV8 - settled by Mcdonald's

Let me know when can i expect the refund, as the amount is deducted from my bank account and order didn't got placed.

Thanks,
SONAL

I ordered a happy meal with alo tikki and fries and a coke L which was not delivered to my because of that I couldn't enjoy my happy meal ! It was a sad meal for me! Without coke! I need the coke where is my coke now the place is closed due to covid rules I couldn't even complain about this

Some days back I had visited a outlet of Mac Donald`s @ Dahisar (E), Mumbai. Here when I was trying to place an order from Take away counter the staff said it is closed for some time as they are tallying some difference of cash and insisted me to place an online order from their Website promoting there would be discounts.
First thing is that the processs is so exhaustive that each customer will have to take out 10 min for just ordering a meal, They will ask you email, mobile, cards details etc. Now as i was not willing to do this online process due to unavailability of common UPI gateway payment I requested the floor manager to get my order placed at the Take away counter.
Here I get my order place and then when i compare the order there is a difference of 100 + 10 rs. Online the exact same meal which costed me for 290 showed 300 + GST which made it round to 305 and 315. I am still not sure what is that 100 rs saving on the order. It is just a scam and just to show that online orders will save you more money