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McDonald's India Complaints & Reviews

1.8
Updated: Jul 25, 2025
Complaints 1409
Resolved
402
Unresolved
1007
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McDonald's India reviews & complaints page 29

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S
SureshTayde8373737
Feb 13, 2021
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This is my order number

BMM-DL[protected]

MY MOBILE NUMBER REGISTER
[protected]

ORDER I HAD PLACE AT 6.24 AND ORDER OUT OF DELIVERY AT 6.25

IN 1 MINUTES JUST IMAGINE

AND UNCOOKED ORDER RECEIVED I HAD COMPLAINT IMMEDIATELY TO MCDONALD ONLINE

CALL HAS BEEN RECIVE FROM MANAGER AND TOLD ME THAT WE ARE SENDING NEW REPLACMENT ORDER TO U...IT WOULD BE FINE TO U

I TOLD HIM SEND ME REPLACEMENT BUT WELL COOKED AND I WILL PROVIDE U THE TIME THAT TIME U SEND ME THE ORDER

BUT AS I HAD CALLED HIM
Pratmesh Nagaonkar
[protected]

HE TOLD ME THAT U HAD THROWN THE BURGER IN GARBAGE COULD U GIVE ME THE BURGER THEN I WILL SEND U THE REPLACEMENT

HE IS INSISTING ME TO PUT HAND IN GARBAGE I HAVE THE RECORDING AND NOW I WILL SEND THIS AUDIO AND IMAGES YO SOCIAL MEDIA

AND IM ESCLATING THIS ISSUE TO HIGHER AUTHORITIES OF MAHARASHTRA DEPARTMENT AND MCDONALD DEPARTMENT TO TAKE NECESSARY ACTION AGAINST BADLAPUR DIVISION

McDonald's Director of India
Abhijit.[protected]@mcdonaldsindia.com

And All consumer Forums of India
Jago Grahak Jago, Consumer Sathi, Consumer Munch, Consumer Samsya, Consumercomplaints.in, Complaint Board of India and many more moutshut.com,

Everyone would see my complaint Badlapur manager is insisting me to put hand in Garbage to take disposal burger and then he would give me replacment

Thanking You
Swapnil Shivalkar
[protected]
+1 photos
McDonald's India customer support has been notified about the posted complaint.
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    D
    Dilipkori
    from Mumbai, Maharashtra
    Feb 13, 2021
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    This is my order number

    BMM-DL[protected]

    MY MOBILE NUMBER REGISTER
    [protected]

    ORDER I HAD PLACE AT 6.24 AND ORDER OUT OF DELIVERY AT 6.25

    IN 1 MINUTES JUST IMAGINE

    AND UNCOOKED ORDER RECEIVED I HAD COMPLAINT IMMEDIATELY TO MCDONALD ONLINE

    CALL HAS BEEN RECIVE FROM MANAGER AND TOLD ME THAT WE ARE SENDING NEW REPLACMENT ORDER TO U...IT WOULD BE FINE TO U

    I TOLD HIM SEND ME REPLACEMENT BUT WELL COOKED AND I WILL PROVIDE U THE TIME THAT TIME U SEND ME THE ORDER

    BUT AS I HAD CALLED HIM
    Pratmesh Nagaonkar
    [protected]

    HE TOLD ME THAT U HAD THROWN THE BURGER IN GARBAGE COULD U GIVE ME THE BURGER THEN I WILL SEND U THE REPLACEMENT

    HE IS INSISTING ME TO PUT HAND IN GARBAGE I HAVE THE RECORDING AND NOW I WILL SEND THIS AUDIO AND IMAGES YO SOCIAL MEDIA

    AND IM ESCLATING THIS ISSUE TO HIGHER AUTHORITIES OF MAHARASHTRA DEPARTMENT AND MCDONALD DEPARTMENT TO TAKE NECESSARY ACTION AGAINST BADLAPUR DIVISION

    McDonald's Director of India
    Abhijit.[protected]@mcdonaldsindia.com

    And All consumer Forums of India
    Jago Grahak Jago, Consumer Sathi, Consumer Munch, Consumer Samsya, Consumercomplaints.in, Complaint Board of India and many more moutshut.com,

    Everyone would see my complaint Badlapur manager is insisting me to put hand in Garbage to take disposal burger and then he would give me replacment

    Thanking You
    Swapnil Shivalkar
    [protected]
    +1 photos
    McDonald's India customer support has been notified about the posted complaint.
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      M
      mangeshsharma31578724
      Feb 13, 2021
      Resolved
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      Resolved

      This is my order number

      BMM-DL[protected]

      MY MOBILE NUMBER REGISTER
      [protected]

      ORDER I HAD PLACE AT 6.24 AND ORDER OUT OF DELIVERY AT 6.25

      IN 1 MINUTES JUST IMAGINE

      AND UNCOOKED ORDER RECEIVED I HAD COMPLAINT IMMEDIATELY TO MCDONALD ONLINE

      CALL HAS BEEN RECIVE FROM MANAGER AND TOLD ME THAT WE ARE SENDING NEW REPLACMENT ORDER TO U...IT WOULD BE FINE TO U

      I TOLD HIM SEND ME REPLACEMENT BUT WELL COOKED AND I WILL PROVIDE U THE TIME THAT TIME U SEND ME THE ORDER

      BUT AS I HAD CALLED HIM
      Pratmesh Nagaonkar
      [protected]

      HE TOLD ME THAT U HAD THROWN THE BURGER IN GARBAGE COULD U GIVE ME THE BURGER THEN I WILL SEND U THE REPLACEMENT

      HE IS INSISTING ME TO PUT HAND IN GARBAGE I HAVE THE RECORDING AND NOW I WILL SEND THIS AUDIO AND IMAGES YO SOCIAL MEDIA

      AND IM ESCLATING THIS ISSUE TO HIGHER AUTHORITIES OF MAHARASHTRA DEPARTMENT AND MCDONALD DEPARTMENT TO TAKE NECESSARY ACTION AGAINST BADLAPUR DIVISION

      McDonald's Director of India
      Abhijit.[protected]@mcdonaldsindia.com

      And All consumer Forums of India
      Jago Grahak Jago, Consumer Sathi, Consumer Munch, Consumer Samsya, Consumercomplaints.in, Complaint Board of India and many more moutshut.com,

      Everyone would see my complaint Badlapur manager is insisting me to put hand in Garbage to take disposal burger and then he would give me replacment

      Thanking You
      Swapnil Shivalkar
      [protected]
      +1 photos
      Aug 12, 2021
      Complaint marked as Resolved 
      McDonald's India customer support has been notified about the posted complaint.
      Verified Support
      Feb 16, 2021
      McDonald's India Customer Care's response
      Dear Mangesh,

      Thanks for writing to us. Your delight is very important to us. Kindly share your email id along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

      Regards,
      Team McDonald's
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        S
        swapnilshivalkar
        from Mumbai, Maharashtra
        Feb 13, 2021
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        This is my order number

        BMM-DL[protected]

        MY MOBILE NUMBER REGISTER
        [protected]

        ORDER I HAD PLACE AT 6.24 AND ORDER OUT OF DELIVERY AT 6.25

        IN 1 MINUTES JUST IMAGINE

        AND UNCOOKED ORDER RECEIVED I HAD COMPLAINT IMMEDIATELY TO MCDONALD ONLINE

        CALL HAS BEEN RECIVE FROM MANAGER AND TOLD ME THAT WE ARE SENDING NEW REPLACMENT ORDER TO U...IT WOULD BE FINE TO U

        I TOLD HIM SEND ME REPLACEMENT BUT WELL COOKED AND I WILL PROVIDE U THE TIME THAT TIME U SEND ME THE ORDER

        BUT AS I HAD CALLED HIM
        Pratmesh Nagaonkar
        [protected]

        HE TOLD ME THAT U HAD THROWN THE BURGER IN GARBAGE COULD U GIVE ME THE BURGER THEN I WILL SEND U THE REPLACEMENT

        HE IS INSISTING ME TO PUT HAND IN GARBAGE I HAVE THE RECORDING AND NOW I WILL SEND THIS AUDIO AND IMAGES YO SOCIAL MEDIA

        AND IM ESCLATING THIS ISSUE TO HIGHER AUTHORITIES OF MAHARASHTRA DEPARTMENT AND MCDONALD DEPARTMENT TO TAKE NECESSARY ACTION AGAINST BADLAPUR DIVISION

        McDonald's Director of India
        Abhijit.[protected]@mcdonaldsindia.com

        And All consumer Forums of India
        Jago Grahak Jago, Consumer Sathi, Consumer Munch, Consumer Samsya, Consumercomplaints.in, Complaint Board of India and many more moutshut.com,

        Everyone would see my complaint Badlapur manager is insisting me to put hand in Garbage to take disposal burger and then he would give me replacment

        Thanking You
        Swapnil Shivalkar
        [protected]
        +2 photos
        McDonald's India customer support has been notified about the posted complaint.
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          B
          Buggalu
          Feb 13, 2021
          Resolved
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          Resolved

          I didn't receive any confirmation message after placing my order, even after transaction was done
          Aug 9, 2021
          Complaint marked as Resolved 
          McDonald's India customer support has been notified about the posted complaint.
          Dear Customer(Buggalu),

          Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

          Regards,
          Team McDonald's
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            A
            Anshbh
            Feb 9, 2021
            Resolved
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            Resolved

            Address: Elante Mall Chandigarh

            I have ordered 2 meal amounting Rs. 327.52 on 07.02.2021. I have tried to make payment through google pay but its was not mentioned as paid so they asked me to make payment through card. So i paid through card then after some time payment through google pay also paid to them. Means two times that amount was deducted from my account. Instead of Rs. 327.52, amount of Rs. 655.04 was deducted. Kindly refund my one payment i.e. Rs. 327.52.
            +2 photos
            Aug 8, 2021
            Complaint marked as Resolved 
            McDonald's India customer support has been notified about the posted complaint.
            Verified Support
            Feb 11, 2021
            McDonald's India Customer Care's response
            Dear Customer(Anshbh),

            Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

            Regards,
            Team McDonald's
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              S
              sanmathii s.v
              from Udupi, Karnataka
              Feb 7, 2021
              Resolved
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              Resolved

              I wanted to cancel my order but there no option to cancel order on McDonald's India
              Aug 9, 2021
              Complaint marked as Resolved 
              McDonald's India customer support has been notified about the posted complaint.
              Dear Customer(Sanmathii s.v),

              Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

              Regards,
              Team McDonald's
              Dear Customer(Sanmathii s.v),

              Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

              Regards,
              Team McDonald's
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                Y
                Yazin Sangeeth Harold
                from Noida, Uttar Pradesh
                Feb 6, 2021
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                Address: Jaipur

                The jaipur outlet is denying from accepting order made via McDonald's application.
                McDonald's India customer support has been notified about the posted complaint.
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                  A
                  aditya pasari
                  from Kalyān, Maharashtra
                  Feb 6, 2021
                  Resolved
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                  Resolved

                  Address: Andheri West

                  I had ordered for 4 nos Egg and Cheese Muffins from McDonald's located at Lodha - Thane West. Out of the 4 products, 1 product given to me was Sausage McMuffin, which I released soon altering taking the first bite. I am an eggetarian and thanks to McDonald's I almost became a non vegetarian today...
                  +4 photos
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  McDonald's India customer support has been notified about the posted complaint.
                  Dear Aditya,

                  Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                  Regards
                  Team McDonald's
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                    P
                    Pankajdgp
                    from Kātoya, West Bengal
                    Feb 1, 2021
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                    Address: Durgapur westbengal

                    I request you to please change your store manager of durgapur branch of McDonald's it store is located in durgapur, citycentre, junction mall westbengal. Manager name is Anirban Sen. He is very bad manager of the store and he is very rudely behavior manager this guy is don't know how to talk with people. He is guy is only sitting in cabin and talk in mobile phone with someone. And after that he is not come in time properly in store come in 7 pm or sometime come in 4pm. He is rudely talk with the customers also. Customer asking regarding any problems he said I don't know. Boys staffs of the store very sad with this guy. He is saying kaam karna hai toh Karo nahi toh baap ke ghar jao and abusing languages uses. So I request to u mcdonald company seniors please resign this manager Anirban Sen from the mcdonalds store he is very bad manager and I support the big brand McDonald's restaurant so please change the manager from the store and save the store from this bad manager.
                    McDonald's India customer support has been notified about the posted complaint.
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                      S
                      sid369
                      Feb 1, 2021
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                      Respected sir/madam
                      My name is siddhesh subhash naik. i worked in mcdonalds as a trainee crew member from 3 rd april 2011( my joining date). my id number[protected] and my pf number is MH/41618/017873. Also i couriered the pf withdrawal filled form along with self attested documents also attached in given mail before 6 months at headoffice indiabulls finance centre, Elphinstone as per mentioned steps for pf withdrawal process in your mail received. please process my form as soon as possible. and kindly reply me when it will get done? kindly do the needful.

                      Thanking you.
                      McDonald's India customer support has been notified about the posted complaint.
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                        A
                        Alok_raieng
                        from Mumbai, Maharashtra
                        Jan 31, 2021
                        Resolved
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                        Resolved

                        Address: Hazare Aprtment, Flat No. 102, C Block road, Near Shahad Station, Ulhasnagar, Dist: ThanePin 421003

                        Order no. She-DL[protected] was logged by me today through Mcdonald's mobile app, in mobile app status shown Order placed on 8:03 then Accepted @ 8:03, then in Kitchen @ 8:03 then Status showed Order prepared @ 8:06 and same time out of delivery status reflecting in mobile app.
                        I received sms also from McDonalds @ 8:06 stating order dispatched.
                        @ 8:12 i received call from store that we cant able to deliver your order as your address is out of our delivery limit as it is more that 3 KM from our outlet.
                        I asked to store person why he accepted order and second point my home is within 3 Km radius from outlet.
                        I need clarification on which ground order cancelled from store?
                        +1 photos
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        McDonald's India customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 02, 2021
                        McDonald's India Customer Care's response
                        Dear Alok,

                        Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                        Regards,
                        Team McDonald's
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                          D
                          Dr Suneeta Bhatnagar
                          from Rajgarh, Madhya Pradesh
                          Jan 31, 2021
                          Resolved
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                          Resolved

                          Address: McDonald's Mangal city mall, Vijaynagar, Indore

                          R/S, today we visited McDonald's Mangal city mall, Vijaynagar, Indore. To avoid congestion in view of Corona 2 o[censored]s stood outside n sent my 12year old boy in. His token no.was 221. He kept standing on counter but the sales girl kept delivering to those who came afterwards. Then I entered in and asked for our order. It's very disgusting. Just because my child was too young n not argued with your people, he was befooled n cheated. Kindly look into the matter n let me know.
                          Thank you.
                          Dr Suneeta Bhatnagar
                          [protected]
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          McDonald's India customer support has been notified about the posted complaint.
                          Dear Suneeta,

                          Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                          Regards,
                          Team McDonald's
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                            N
                            Nidhi Samani
                            from Ahmedabad, Gujarat
                            Jan 31, 2021
                            Resolved
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                            Resolved

                            Address: Mcdonalds Inorbit Mall Vadodara

                            Hey,

                            I went to McDonalds, at Inorbit mall in Vadodara. I was waiting for my turn in queue on a rush hour Sunday. And as soon as my turn came the guy on the till asked whether I am paying by cash or card, to which I answered it was by card and I was in a correct queue. Suddenly he asked me to step aside and took the guy s order standing after me, then I saw him paying with card too so I asked why he didnot took my order as it was my turn. He turned saying that u entered the queue in middle and it was his turn, I was shocked as a responsible person I never do this on purpose so I asked the other customer whether I interrupted i middle to which he said no. Now the mcdonalds staff realised that he was wrong and I lost my plot, i asked him he should atleast confirm with me or him rather then assuming. I was so angry to which he and his colleagues said it was miscommunication.

                            I am sorry but this was not miscommunication and he didnot even apologised for his irrational behaviour. It was very embarrassing and Very unethical that no one even considered to apologise for this behaviour.

                            I am writing this email/message hoping to have better attitude towards assumptious behaviour and not for any free meals. Also attaching the receipt for reference of crew Id
                            +1 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            McDonald's India customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 02, 2021
                            McDonald's India Customer Care's response
                            Dear Nidhi,

                            Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                            Regards,
                            Team McDonald's
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                              J
                              Joules
                              from Gurgaon, Haryana
                              Jan 29, 2021
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                              Hello
                              I had ordered from McDonalds Noida outlet today from Zomato. The quality of the 2 cold coffees delivered is absolutely pathetic. I've ordered the same item before also and so i am aware of how the taste is.

                              The cold coffee is just water with little coffee in it. This is unacceptable as i had to pay additional money as delivery charges to zomato and now the items are unsatisfactory.
                              +1 photos
                              McDonald's India customer support has been notified about the posted complaint.
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                                S
                                Siddharth60
                                Jan 25, 2021
                                Resolved
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                                Resolved

                                Address: C1/822, Athashri Apartments, Pancard club Road, Baner.

                                I am a senior citizen lady had gone to Mac Donald Pune High Street outlet today at 9 pm.
                                Security just didn't allow us to enter, n very rudely spoke n scolded us pepsi soft drink kuchh nahi hai jao yaha se!
                                As if we made a crime by asking. How can anyone so rude that too with a lady! Unacceptable!
                                He needs real briefing n training for talking politely by keeping his calm! In front of people standing there he just snapped at us!
                                Something has to be done!
                                Need to get this right! How will you ompensate our insult publicly btu a stupid securityr?
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                McDonald's India customer support has been notified about the posted complaint.
                                Dear Siddharth,

                                Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                                Regards,
                                Team McDonald's
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                                  R
                                  Riva Bansal
                                  Jan 24, 2021
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                                  Address: McDonalds Bhucho Khurd, Bathinda

                                  I visited McDonalds with my family. We were 4 members and two o[censored]s forgot to carry their masks. Security guard did not allow us to enter without mask which i understand is important as precaution in this COVID time. But being such a big name, you should have facility to provide at least paid masks at Entry gate.
                                  I had to return back from entry gate with my family.
                                  Shame on you guys.
                                  McDonald's India customer support has been notified about the posted complaint.
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                                    A
                                    angat arora
                                    from Karad, Maharashtra
                                    Jan 23, 2021
                                    Resolved
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                                    Resolved

                                    Address: Hinjewadi pune

                                    Hello my name is Angat Arora and I have purchased a chicken kebab combo worth rs 99 payment thru Paytm online and from my side payment has deducted and then also store manager started arguing with me and he has taken again money from me cash so he was saying you should complain and send the feedback you will get the money refund within 7working days and stay in Mumbai and I have purchased from pune Hinjewadi such a worst service from McDonald's and I request to McDonald's to refund my money
                                    +1 photos
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    McDonald's India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 25, 2021
                                    McDonald's India Customer Care's response
                                    Dear Angat,

                                    Thanks for writing to us. Your delight is very important to us. Kindly share your email id, contact number along with your detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                                    Regards,
                                    Team McDonald's
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                                      M
                                      from Mumbai, Maharashtra
                                      Jan 18, 2021
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                                      Address: KASHMERE GATE DELHI store

                                      Hi McDonald's,

                                      This is one of your oldest customers.

                                      Today, I visited in your Kashmere Gate Delhi McDonald's, I asked the associate for MC SWIRLs, he was not even ready to check in the stock he replied sorry we have simple vanila flavor available, i asked him it's a constant revert from you, last time also a guy named thakur replied the same but when he checked it was available.

                                      So i asked him to provide the medium to reach the customer care help line or Store manager contact no .

                                      In a rudely manner he kept saying noo it's our terms of privacy i will not give me.

                                      I said atleast provide me the email id of store then he said go through the feedback portal once which is mentioned on your invoice.

                                      I want the strict action to be taken against the store staff.

                                      Please have the invoice attached.

                                      Order no is 605 .
                                      +1 photos
                                      McDonald's India customer support has been notified about the posted complaint.
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                                        D
                                        Deepak Panchuri
                                        from Noida, Uttar Pradesh
                                        Jan 12, 2021
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                                        Address: Ashley hall dehradun

                                        Ordered two burgers from mcdonalds dehradun but delivery boy refused to deliver and order was not delivered as such
                                        Highly disappointed
                                        Order no 2144841
                                        McDonald's India customer support has been notified about the posted complaint.
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