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McDonald's India Complaints & Reviews

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1.8
Updated: Jul 25, 2025
Complaints 1409
Resolved
402
Unresolved
1007
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McDonald's India reviews & complaints page 34

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T
Tenzin Thosam Bodh
Aug 8, 2020
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Address: MCDONALD SOLAPUR MAHARASHTRA

Please refer captioned subject, i have ordered mac chicken maharaja meal, which cost me rs.370/-. I have made payment online today as on 06.08.2020. Amount get deducted but no order confirmation and details received. I have ordered through app and my cell no is [protected]. Please reimburse my money.
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It seems that mcdonald india doesnt care about it customers. Customer satisfaction rating is only 2%. Out of 739 complaints, only 13 have been resolved.
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it seems that MacDonald India doesn't care about it customers. Customer satisfaction rating is only 2 %. Out of total complaints of 739, only 13 have been resolved
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    Prajeshbalar
    from Surat, Gujarat
    Aug 7, 2020
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    Address: Deepkamal mall, Sarthana Surat 395006

    I went on macdonald cafe, deepkamal mall, sarthana surat 395006. And ordered some food but at the of receiving order they didn't let us to sit on table and told us to get out side of cafe without any reason even some people were eating in that cafe and there were so much spaces available and most of tables were empty. When we asked them for reason they told us to there is no reason and behaved rudely. Even they used some absurd words (Galiya) to my father and friends they pushed us from out side of cafe without any reason. I told them to do complaint about them but they weren't afraid of that. One person told us that do whatever we want. And canceled my order when i put some argument infront of them.
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      K
      Karnima
      Aug 7, 2020
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      Address: Inside Indra gandhi airport

      On 1st july morning 9.04am inside indra gandhi airpot terminal 3, cp mc donald, i paid twice for my burger but didn’t confirmed by your sidebut my amount debited then i swipe my card for my meal and they said you will refund within 7 days but its been more then a month a didn’t received yet

      Sent from my iphone
      +1 photos
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        C
        chauhanortho
        Aug 4, 2020
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        Address: As narrated in the complaint

        1)Refer order number [protected] ([protected]) from Fun republic mall, Lohia Path, Gomti Nagar, Lucknow - 226010, state code - 09
        2) The delivery of said order was very poor as the two medium cokes which were delivered were almost empty due to spill out
        3) when raised this matter with manager of above restaurant, he said packaging is done like this only
        4) request to take strict action otherwise gradually McDonald India will start loosing it's customers
        5) I am raising this matter on social platforms
        McDonald's India customer support has been notified about the posted complaint.
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          S
          Sunny_unhappy
          Aug 3, 2020
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          double charge for a transaction

          Address: Sector 49, Gurgaon

          Hi, i went to connaught plaza drive thru in sector 49, gurgaon, i paid rs 150.16 via bhim upi, money got deducted but restearant manager said not received and then said that i will receive the money back in 30 min which i never received. I also paid him extra after that.

          I need my refund asap.

          _ s. Gulati
          [protected]...
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          G
          Ganu@G
          Jul 30, 2020
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          Address: Bandra mumbai maharastra

          Pf office pending for filde office
          +1 photos
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            S
            Sachin Devhade
            from Delhi, Delhi
            Jul 26, 2020
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            Hi,

            I have placed order of rupees 295 from McDonald's app today[protected] and made a payment using olamoney, the transaction was successful and i do received confirmation from payment gateway but the order didn't placed and the page in app got stuck and after coming back the items were still in the cart. The payumoney transaction number is [protected]. Please help.

            Regards,
            Sachin
            +1 photos
            McDonald's India customer support has been notified about the posted complaint.
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            Dear Sachin,

            We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

            Regards,
            Team McDonald's
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              V
              Vaishnavi Vaidya
              Jul 24, 2020
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              Hello

              I bought a mc puff from the gotri branch, vadodara, gujarat and i found a piece of plastic in it, before taking a bite i saw something unusual and when i pulled it out from the stuffing, it was a piece of plastic. Such an irresponsible behaviour it is.
              +1 photos
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                H
                Hita Darshan
                Jul 19, 2020
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                I tried placing order on mcdonalds app when i did the payment the app got closed by itself and later i got a message that the amount has been deducted but the order hasn’t been placed
                +1 photos
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                  R
                  Ravish Jambhale
                  Jul 16, 2020
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                  I had placed order today at 11:42 am but still it's not confirmed and also i had made online payment, the contact numbers which are provided are just ringing no one is receiving the calls.
                  Below are the details
                  Order no — son-dl[protected].
                  Store details — mcdonald's family restaurant, taluka chambers, survey no 692/a/2a, bibwewadi, next to city pride, pune satara road, pune 411037. Please provide me help as soon as possible. Waiting for your reply.
                  McDonald's India customer support has been notified about the posted complaint.
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                    R
                    Reeni Ivin
                    Jul 16, 2020
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                    Address: Alpha one mall, Ahmedabad

                    Last saturday i visited mcdonald’s and ordered items for an amount of 414.98. I used my card for transaction and amount got deducted but they told me transaction declined. But we argued with them since cash is deducted and they told its happens normally and cash will be credited to my account, but no response yet.

                    Info: upi/p2m/[protected]
                    Info: upi/p2m/[protected]
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                      S
                      Shanawaz Sayed
                      Jul 12, 2020
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                      I had order from mcdonald’s and made payment through gpay, the amount got debited but the order wasn’t confirmed and the amount isn’t credited in my account yet!
                      The amount is above 2000.
                      Please help me out with this issue
                      Thanks!
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                        D
                        Divyang Pawar
                        Jul 10, 2020
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                        Resolved

                        Address: surat gujarat

                        Sir,

                        Hardcastle restaurants pvt ltd,
                        Mumbai

                        Name - pawar divyang ramchndra
                        Emp cord - [protected]
                        Joining date - 28/11/2015

                        Uan no[protected]
                        +1 photos
                        Jul 20, 2020
                        Complaint marked as Resolved 
                        place sir soul my complaint.. sir place soul my complaint
                        McDonald's India customer support has been notified about the posted complaint.
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                        Not update my joying date... please update my joying dat in my pf aacount.
                        .
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                        sir not change my pf joying date please update my date
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                          K
                          Ketan Bhaliya
                          Jul 6, 2020
                          Resolved
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                          Resolved

                          Mcdelivery order cancel but my payment not refunded my 535rs paid from my account with upi but they seing that may payment not received
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          McDonald's India customer support has been notified about the posted complaint.
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                          Dear Ketan,

                          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                          Regards,
                          Team McDonald's
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                            C
                            chorcompany
                            from Mumbai, Maharashtra
                            Jul 1, 2020
                            Resolved
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                            Resolved

                            Address: 31 swamsidha chs bandra reclaimation mumbao 50

                            I had placed food oredr on 27 at around 616 pm via paytm [protected].
                            I have not received the food or the money back
                            Pls take necessary action and there is no reply also from your side,

                            Regads
                            Nafees siddiqui
                            [protected]
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            McDonald's India customer support has been notified about the posted complaint.
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                            Dear Nafees,

                            We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                            Regards,
                            Team McDonald's
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                              N
                              Noshir Bhathena
                              Jun 27, 2020
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                              Amount has been debited twice and order has been cancelled
                              Hence had to repay the same.
                              Please check and refund the money.
                              Contact [protected]
                              Noshir bhathena
                              McDonald's India customer support has been notified about the posted complaint.
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                                N
                                Noshir Bhathena
                                Jun 27, 2020
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                                Address: DARJI STREET VILLAGE BOR BHATHA, TAL CHORYASI, NEAR SAIBABA MANDIR

                                Amount has been debited twice and order has been cancelled.
                                Hence had to repay for the order 2nd time. Hence request you to please refund the money.
                                Contact [protected]
                                Noshir bhathena
                                McDonald's India customer support has been notified about the posted complaint.
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                                  N
                                  Neha1331
                                  from Mumbai, Maharashtra
                                  Jun 27, 2020
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                                  I placed order or i make payement on goggle pay.. But order is not placed but my money is cut throgh my account.. And mcdonald's not give me refund
                                  +1 photos
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                                    S
                                    Sahyadri Jadhav
                                    Jun 26, 2020
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                                    Address: Kolhapur
                                    Website: Macdonald's

                                    Hi my name is sahyadri jadhav and recently i've ordered from mcdelivery app using my debit card, the amount has been deducted from my account but the app crashed as soon as the amount was deducted... I want my refund as soon as possible (1081rs)
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                                      D
                                      Devang Devani
                                      from Powai, Maharashtra
                                      Jun 26, 2020
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                                      I’ve complaint here about cutting my delivery charges even they didn’t deliver my food. After registering complaint i got call from one of the employees of mcdonald’s. He threatened me that you have to come here next time no?, i will see.. What is it mean? Mcdonald’s should train their employees. If i will not find my solution here, i have to take further actions. Thank you
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