McDonald's India Complaints & Reviews

I’ve ordered on mcdonald’s delivery app and i confirmed my order. Thay haven’t delivery boy and i had to go to store and took away. They didn’t provide me service of delivery but they still took delivery charges

बदलापूर पूर्व येथे असलेल्या मॅकडोनाल्ड कॅफे मध्ये पिण्या करता पाणी सुद्धा नाही, emergency मध्ये आपल्याला कॅफे चालू करण्याची परवानगी देण्यात आली असून आपण आपल्या कॅफे मध्ये पिण्याचे पाणी ही ठेवत नसल्याचे समोर येत आहे आम्ही आज स्वता गेलो असता हे समोर आले.
The indian sarais act 1867 चे उल्लंघन होत आहे.

Employee name - abhishek, rajkot kalwad road branch. He is saying he is manager and accountant, and we want to upgrade our combo he printed receipt without our confirmation and then refuse to upgrade order. He is not giving me complaint book. And he is say do what you want. I don't care. Never visiting again this branch o[censored]r macd

I had ordered rs 1193 amount order in mcdonald's but my online payment has been deducted and order was not placed. How do i get my refund kindly let me know. Or else give me a concern person number of mcdonald's whom i can speak to about my refund. Kindly do the needful at your earliest

This is a complaint against the mcdonalds franchise in vijaywada. I have ordered fried chicken and a burger yesterday.. It has been an hour and the food was still 'being prepared', so i cancelled the order. I placed an order today and i recieved the order in less than 30-40 minutes from placing it. I had my suspicion only to find out that i recieved re-fried chicken from yesterday. Dark brown and clearly over-fried. I am pretty sure my chicken was from yesterday. Why use cheap tactics like this and risk a delivery drivers health and a customer's amid a pandemic like this? Don't you have any concern for the customer's health?

Hi, your McDelivery order no. THE-DL[protected] amounting to Rs. 918.00 placed at Thergaon Store has been cancelled.If money has been deducted, Refund would be initiated in next 24hrs and the amount will be credited back into your account within 5-7 working days. For more details visit https://tinyurl.com/s7v3epz.

The message above dated on the 8th of March 2020 was sent my the respective McDonald's store after the cancellation of the order, but the money still hasn't been refunded even after repeated follow ups.
I would like the store to refund the amount as soon as possible.

Dear sir
There is an outlet of mcdonalds in chandni chowk addres is - 1888-89 kumar theatre chandni chowk road bhagirath palace delhi-6.
My concern is that the garbage that is all collected in your outlet is been collected in a box that is illegaly kept at the backside of your outlet which faces many offices. The garbage is being unhygienically handled by the staff and it stings all the time with the horrible smell and flies all over it the garbage liquid keeps dropping from the box making it unbearable to sit in our offices.
No member of this mcdonalds outlet pays proper attention to it. Its giving birth to mosquitoes the water from garbage pile up outside the huge container and god knows it would be spreading many diseases in its surroundings afew days ago i bought this matter to the manager of the outlet but he had been taking up no intrest in that to remove the container in which they store all garbage.
I have my offices over there you can contact me on +[protected] my good name is aryan
I hope you would be taking the action to remove the huge garbage container as the time is already very crucial due to coronavirus pandemic otherwise i would have to approach higher authorities for taking legal action
Yours truly
Aryan

Hi,
On 14.03.2019 i visited your branch with my two kids and husband. During the time of corona i was expecting the restaurant to have atleast a sanitiser in the shop. But nothing to avail. One staff was wearing a mask and while he was taking coffee, he put it down. The staff at the counter was later seen to be giving “handshake” with a visitor/customer in the store and he himself was serving the food and disposing off the waste.
I will not come back to the store as no sanitisation facility or even a minimum protocol to avoid handshake wasn’t followed. I do not know how irresponsible the staff of such an international brand have.
Secondly, my kids below 10 year old love to have happy meal. But i noticed the meal comes with only aerated drinks. I suggest you to help kids have better food habit by giving an option to have ice tea or even some milk based drink rather than giving aerated drinks which are bad for their health.

Just a sugarless black tea is not english breakfast. It's black tea only. Insult to injury is when u sell it for an exorbitant price. It's not prudent to fool a customer like that.
When asked about it at restaurant, the employee made further mockery by beginning to explain the ingredients and making process. The restaurant number i called is: [protected], ground floor, ostwal orbit kanakya, mira bhayandar rd.
Very disappointed.

Hi team

I would like to share the worst experience which i have faced today. Frequently i visit the mcdonald's because of taste but the situation today i faced it's really bad. Today i went to the mcdonald's branch at sector 14 dwarka new delhi. I ordered 5 mc alloo tikki and 5 mc puff and i given him rs 500 note but unfortunately the guy clearly denied to take that note because of something written on that which i recently withdrew from the atm machine, he also consulted with the manager her name is:- nupur and same response i received. Now please tell me is that my fault how could you denied to accept the currency. The situation which i faced today is really embarrassing for me. I will definitely escalate this issue if you don't take appropriate action.

Regards
Mayank kalia
[protected]

Mne ek ladki manger k bare bata diya ki wo galat kaam kr ri h feeezer me ja k usne mere upr ulta ilzaam lga diya ki tre usse bat krne pr usko harasment ho gai, mne o. M ko bola ki english ni aati hindi btao toh uski ego heart ho gai isliye jal gya wo. Sach sunna pasand ni hn. Dhabha hai ye american company ko apne baap ki company smjh k beth gye h. Chor macdonlds, old patty khilate h buger mein sbko. Jb bhar se visit krne aate h forner toh sb chaka chond kr k dikha dete hn. Choti choti baat pr rule dukhate hn. Jhadte h jb khud staaf k seniore se galti hoti h toh kuch ni krte chor macdonlds, upar hr me jaata hu toh kehte hn. Mjhe apni ladki ki shaadi ni karani hn. Floor manger 2 ladko ko khila ri thi wo ni dikhra. Mein crew tha isliye meri ek bhi ni suni, maanger toh pehle hi mera shoshan kr rha tha. Baat baat pr job k dhamki deta rehta tha, or ab khud ko bachane k liye unhone us ladki se jo niche jaa k freezer me pta ni kya karti thi subha jaldi a k gaurd ko bhi pta tha usne btaya usse mere kheelaf police me applicastion likhwa li, waah macdonlds chor company k logo apne aap ko bachane k liye ortoo ka sahara le re ho, mne labour court me case kiya h pr us ladki ki wajah mere upar ye case lg gya hn.

My order has been placed on 4 march at 11 pm and the order has been confirmed after 2 hours now i could get the order i then called the customer service they gave me delivery persons number he is not responding and now he turned his phone off.
My registered mobile number - [protected]
Complaint i'd - cpn395825
My order number kom-dl[protected]
Delivery persons contact no - [protected]
Please help

Ive placed an order at 12:00 Night or before that. They accepted the order but later cancelled the same. I've called them and they said that they'll refund within a Week but still nothing... I've paid through PAYTM... The date of order was 16 February 2019 that was a Sunday. The amount was 180 INR. Two Coke Diet Cans of Black strip. The address of the Restaurant is in Mariplex Mall, Kalyani Nagar, Pune. Need a Refund to Proceed...

I ordered fish a fillet meal in university road near esquare in punenot very busy got half cooked fish with no seasoning a drop of funny mayonese still feeling sick normally i live in uk, staff are illiterate and no idea gave coke without cover and straw not busy but it is out of stock very fishy youngsters go there spend as fashion but bad product. Waiting for side effect of raw fish.

So on 12th feb i went to mcdonald’s db mall bhopal today and i orderd one fillet of fish meal and the mc spicy chicken burger and when i get order i eat mcspicy chicken first and i didn’t eat or notice the french fries and when i finished my burger and then i start eating french fries i saw it the fries were completely burn and only some of the fries were ok but rest of it was burned so i am giving you the photos of the bill which i ordered and the fries burnt as you can see the fries is completely burnt so this fries should we give to customer and this french fries did all mcdonald’s outlet sell and give to customer in home also we did not make this type of burnt fries in home when we bought the frozen one or the fresh one. And even any other burger king or kfc or any other so pls because i don’t think that this kind fries should serve in mcdonald’s because the mcdonald’s is known for french fries because i am eating french fries of mcdonald’s since when i was in school. And i have complaint this on 12th feb throug mail to mcdonald’s india but i didn’t get any reply till date i don’t know why they ignoring this thing and see i have the photos of the burning fries and bad fries and the bill and photo of mail

I ordered from zomato inthe mcdonald's but these times very worest food i received and it's smelling and i get vomato very worest i don't know why happen i want to know i am still getting vomato. I am not going to again actually i am regularly customer but you change my mood on burgers and order no. Sis-dl[protected] zomato orderno [protected] order date 18/02/2020

I am a frequent visitor in the mcdonalds outlet in edachira (Hardcast restaurants pvt ltd, cochin infopark kakkanad, shop no.9/418a1, mukkadan grand central, edachira road, ernakulam, kakkanad, cochin, kerala).

Today (16th feb 2020) i had a very bad experience while i visited the above mentioned outlet.

I ordered for veg-meals combo and paid in cash. The bill showed rs.200 and i gave a rs.500 note. Ideally i should get balance change of rs.300. Instead he gave me balance change of rs.200 only. When i asked him about the rs.100 balance, he said that is additional gst charges. I was not convinced by the explanation he gave. After my order came, i again went upto another crew and asked him to explain to me how the gst calculation is done as it is not making sense to me that a rs.200 bill will have additional rs.100 gst charges which is no where mentioned in the bill. (Attached the bill)

This crew member called the person who took my order and asked him why he gave me only rs.200 balance and his reply surprised me. He said 'he forgot to give me balance of rs.100'. I was surprised because i had a conversation with him (When he gave me that rs.200 in the billing counter) regarding the rs.100 balance and his reason was it is gst charges. And when the other crew member questioned him, he said he forgot to give me rs.100 change. How can he forget when it is clearly mentioned in the bill that rs.300 is the balance amount and i also asked him to recheck the balance amount when he gave me only rs.200 balance in the billing counter. He had a convincing reason that it is gst charges. It in no way looked like he had any confusion.

The conclusion i got after that is - he simply lied to me. And when he understood he will be caught, he gave the excuse of forgetting to give me rs.100. He did not look apologetic nor did he apologise.

This was the first time i walked into this mcd and paid in cash. And this is the worst experience ever. Though this is a first time experience for me, there are many who did share similar experience from that same outlet when i shared mine. This has tempted me to register a complain.

I would also like to highlight here one other case which happened in mcdonalds outlet in lulu mall kochi. They have a separate billing area (Take-away) for ice-creams. And only cash is accepted there. As they have very fancy amounts as cost for each ice cream, it will mostly never add up in round off figures (Eg. Rs48, rs, 97...). So if you give rs.50 or rs.100 as cash, they don't give you balance rs.2 or rs.3. They give the excuse that they don't have change. Even if you give change to them for your billing, they still don't give any change to the next customer. I am sure they make a good amount by going like this as this is one of the busiest outlets as it is in lulu mall.

They are exploiting people who are paying in cash in the counter by giving such excuses like additional gst charges, no change, etc. These are clear cut case of fraud and it is not expected from such a reputed company like mcdonald's.

The amounts might be very small but the impact that it creates in the minds of the customers are huge. I would never wish to visit these two outlets again coz of their poor customer relationships. This is a very unexpected behaviour. It will surely hamper mc donald's reputation in the long run.

I placed an order of mcaloi tikki burger. Everything was nice but then i noticed that the bun of that burger is changed from earlier one. I thought this is no big deal but when i ate it, i do not like the bun at all. It was too dry and it has a bad flavour. It was interfering the taste of all good elements of it. The earlier bun was much better but the only flaw in that is absence of sesame seeds. I hope you got what i wanted to say. I hope from you to change your bun as soon as possible.

On the 3rd february, at 12am at mcdonald's - helmet crossroad, ahmedabad. I paid for my meal using gpay. The worker told me the connection had timed out and hence the monwy wont go to theor account. He made me pay again. He ensured me that the first transaction will get canceled and the money will come back within a week. It has been a week and i have been charged twice for the same meal.

On 23/1/2020 i ordered online for 334rs. And store person callsback and cancels the order my money got debit from phonepe app again i tried and again 334rs. Got debited and same issue he calls and cancels the order i[censored] call customer care they said 7-8days money will refund till date the money has not refunded please refund/and resolve the issue...