Submit a Complaint
Claimed

McDonald's India Complaints & Reviews

www.mcdonaldsindia.net
1.8
Updated: Jul 25, 2025
Complaints 1410
Resolved
402
Unresolved
1008
So far, so good. McDonald's India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope McDonald's India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to McDonald's India

Having problems with McDonald's India?

File a complaint and get it resolved by McDonald's India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
McDonald's India

McDonald's India reviews & complaints page 50

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
Licaseri
Dec 13, 2017
Report
Copy

I learned about the horrific cruelties hens are subjected to due to cages. They are crammed in cages so small that they can’t spread their wings. Because of lack of space, they trample each other. The dirty conditions and extreme confinement cause hens intense stress, resulting in skin diseases. I can’t believe this is where mcdonald’s eggs come from. I’m not lovin it anymore. Mcdonald’s go cage-free for the consumers and the hens.
McDonald's India customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Renzo Zuñiga
    Dec 13, 2017
    Report
    Copy

    I learned about the horrific cruelties hens are subjected to due to cages. They are crammed in cages so small that they can’t spread their wings. Because of lack of space, they trample each other. The dirty conditions and extreme confinement cause hens intense stress, resulting in skin diseases. I can’t believe this is where mcdonald’s eggs come from. I’m not lovin it anymore. Mcdonald’s go cage-free for the consumers and the hens.
    McDonald's India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      swiftie
      from Bengaluru, Karnataka
      Dec 13, 2017
      Report
      Copy

      I learned about the horrific cruelties hens are subjected to due to cages. They are crammed in cages so small that they can’t spread their wings. Because of lack of space, they trample each other. The dirty conditions and extreme confinement cause hens intense stress, resulting in skin diseases. I can’t believe this is where mcdonald’s eggs come from. I’m not lovin it anymore. Mcdonald’s go cage-free for the consumers and the hens.
      McDonald's India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        Vatsal .P
        from Mumbai, Maharashtra
        Dec 13, 2017
        Report
        Copy

        Address: Mumbai City, Maharashtra, 400604

        I ordered some food off the mcdelivery app and was prompted with "order failed" screen upon successful transaction of cash from payu. I've tried to order again and my order was failed again with amount being debited, total being 806 forcing me to use cash on delivery. I've attached screenshots of the email i've received from payu. I would like a refund as soon as possible for the above 2 failed order transactions.
        McDonald's India customer support has been notified about the posted complaint.
        View replies
        Dear Vatsal .P,

        We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and store's location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

        Regards,
        Team McDonald's
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Ankit Parimi
          from Hyderabad, Telangana
          Dec 13, 2017
          Resolved
          Report
          Copy
          Resolved

          Address: Hyderabad, Andhra Pradesh, 500018

          10rs worth water bottle is sold at more than 40rs. Even after repeated instructions form the supreme court that selling more than mrp is penalised. They cleverly printed the mrp as 40rs instead of 10rs.

          Kindly look into this issue.

          This is not at all acceptable. Charging more money leads to tax evasion and hurts government revenue. Under section 36 of metrology act this is crime.
          Aug 7, 2021
          Complaint marked as Resolved 
          McDonald's India customer support has been notified about the posted complaint.
          View replies
          Dear Ankit Parimi,

          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

          Regards,
          Team McDonald's
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Ashwib
            from Sakleshpur, Karnataka
            Dec 10, 2017
            Report
            Copy

            Website: littleapp.in

            I had purchased a voucher from the Little App for McDonald's for a large McVeggie Meal. I had bought it for Rs. 179 on December 10th, 2017. When I showed it to the cashier at the McDonald's store, she told me that it wasn't redeemable and there was a problem even though she typed the correct items on the system.
            Could you please check through it and give me a reply.
            McDonald's India customer support has been notified about the posted complaint.
            View replies
            Dear Ashwib,

            We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

            Regards,
            Team McDonald's
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              mitishverma
              from Ahmedabad, Gujarat
              Dec 5, 2017
              Report
              Copy

              Dear team,

              I have placed an order worth inr 3555 on dated 01 nov 17 through a mobile app with registered mobile no [protected], though never received any confirmation of the order and payment, had to contact customer care and found that the order stands canceled and the refund would be initiated in next 5 days time.

              Further, i was informed to place the order after 30 mins and the same was done however again after making the payment the order was not confirmed.

              I was debited twice for the value of inr 3555, however, i have received the refund for only one transaction.

              Request to initiate the refund for the 2nd transaction.

              Regards

              Mitish verma
              [protected]
              McDonald's India customer support has been notified about the posted complaint.
              View replies
              Dear Mitish Verma,

              We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number and store's location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

              Regards,
              Team McDonald's
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Preethicafe007
                from Coimbatore, Tamil Nadu
                Dec 3, 2017
                Report
                Copy

                Address: 603103
                Website: [email protected]

                Dear sir,
                I went to last dec 02 mcdonald's restaurant in semacheri omr road i bought for mac chicken burger eating that time insect in top my burger then behind table mosquito flying suddenly i got stress then remove my food in duspin then one more i came slightly outside behind entrance door
                Very famous mcdonald's wood chair
                I want take some relax but that time two
                Street dog sleeping in chair after that i will inform to inside cashier please send dog
                But he never take any action so i am very guilty again i am visiting next day in the by dec 03 11am bought same burger same thing happened i return my food this regular happening totally un hygiene food service then no safety for children and ladies because street dog rounding please
                Take action any sir then i will decide claim
                Bill no
                Dec 02 [protected]
                Order no 233 time 20.04
                Dec 03 [protected]
                Order no 205 time 11.13

                J. Vinothkumar
                [protected]
                [protected]
                McDonald's India customer support has been notified about the posted complaint.
                Dec 03, 2017
                Updated by Preethicafe007                 Consumer complaints logo
                Menusubmit complaintsearch
                Home iconhome
                Question iconquestions
                Faqfaq

                Search
                Search
                Account
                Messages
                Notifications
                Complaints
                Sign out
                © 2016 consumer complaints forum

                If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via e-mail

                Consumercomplaints.in › mcdonald's india › mcdonald's india — un hygiene food service and insect in food and inside mosquito
                Mcdonald's india — un hygiene food service and insect in food and inside mosquito

                1 review
                Pr preethicafe007 on dec 3, 2017
                Mark as resolved

                Dear sir,
                I went to last dec 02 mcdonald's restaurant in semacheri omr road i bought for mac chicken burger eating that time insect in top my burger then behind table mosquito flying suddenly i got stress then remove my food in duspin then one more i came slightly outside behind entrance door
                Very famous mcdonald's wood chair
                I want take some relax but that time two
                Street dog sleeping in chair after that i will inform to inside cashier please send dog
                But he never take any action so i am very guilty again i am visiting next day in the by dec 03 11am bought same burger same thing happened i return my food this regular happening totally un hygiene food service then no safety for children and ladies because street dog rounding please
                Take action any sir then i will decide claim
                Bill no
                Dec 02 [protected]
                Order no 233 time 20.04
                Dec 03 [protected]
                Order no 205 time 11.13

                J. Vinothkumar
                [protected]
                [protected]


                Complaint status
                [dec 03, 2017] mcdonald's india customer support has been notified about the posted complaint.

                Update complaint

                Post your update to complaint here.
                Choose fileadd image
                Submit
                Complaint comments 0 comments
                Share0
                Tweet0
                Share0
                Mcdonald's india logo
                Mcdonald's india
                Customer care service
                Customer satisfaction rating
                2
                %
                Complaints423
                Pending0
                Resolved8
                Phone +91 11 2460 xxxx
                Website www.mcdonaldsindia.net
                Location head office, 13a, jor bagh market, new delhi, delhi, india - 110003
                View full information


                Related complaints
                Mbit sector - 16 (A - 44, noida, behind mcdonald's) - cheating on freshers [45]
                Mcdonald's india - cheating by false packing [27]
                Mcdonald's - pf amount not received [14]
                Mcdonald - winning price [10]
                Mcdonald's - poor customer care [8]
                View all mcdonald's india reviews
                www.bdomains.com


                Consumer complaints | submit complaint | sitemap | view full list of companies | latest complaints | updated complaints | terms o[censored]se | privacy policy | google+

                © 2016 consumer complaints forum
                If you have an inquiry, or any constructive thoughts, creative ideas, and reasonable offers, please, contact us
                View replies
                File complaint with District Designated Officer (Food Safety ) Kanchipuram dt. for initiating regulatory action with the evidences you have.
                Reply
                Dear Customer (Preethicafe007),

                We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                Regards,
                Team McDonald's
                Reply
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Karanridhi
                  from Delhi, Delhi
                  Nov 29, 2017
                  Report
                  Copy

                  Address: Gurgaon, Haryana, 122002

                  Hi team,

                  I feel so bad to actually write complaint about my favorite place.
                  I visited mc donalds in cyber hub yesterday and this is the 2nd time in row that quality of food is so poor. I ordered mc spicy chicken burger with fries and coke. Well earlier this burger used to come in a box packing and now you serve it in a common wraping paper seems like a road side burger. For once you try and ignore because they say we have changes the packing. When you open it the size of burger is so small, it does not even taste good. Chicken feels like rubber. Very hard to chew. Totally waste of money and then fries are under cooked as if they are serving in hurry. Let me tell you there were only 2 people at that time who ordered their food. May it is a cost cutting but let me tell you that you have raised the price. Please do not change the image of people favorite place. This is literally disgusting.

                  Yes, my views are changed and no more visit to mc donalds
                  McDonald's India customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer (Karanridhi),

                  We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                  Regards,
                  Team McDonald's
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sidharth Kapoor
                    from Noida, Uttar Pradesh
                    Nov 26, 2017
                    Report
                    Copy

                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                    I bought a mc chicken meal at noida sector 63 outlet.

                    There was a big dead fly in the fries. It was inside the layers of friend and could only be seen after i ate almost half of the fries.

                    Got the refund for only the fries and not the whole meal even after talking to the manager.
                    They did not even provide me with an under taking even after being asked that this shouldn't happen again.
                    McDonald's India customer support has been notified about the posted complaint.
                    View replies
                    Dear Sidharth Kapoor,

                    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your contact number and email id along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                    Regards,
                    Team Mcdonald's
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Nikita Narkar
                      from Mumbai, Maharashtra
                      Nov 23, 2017
                      Report
                      Copy

                      Address: Mumbai City, Maharashtra, 400063

                      Date of incident 23rd november 2017
                      Place mumbai goregaon oberoi mall
                      I request a refund for the mud pie shake drink

                      I have found brown color carton box pieces in my mud pie shake which i bought today from goregaon oberoi mall mac d in mumbai, i was drinking the shake and found paper like pieces in my mouth and took it out from my mouth then found brown carton box pieces
                      McDonald's India customer support has been notified about the posted complaint.
                      View replies
                      Dear Nikita Narkar,

                      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your contact number and email id along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                      Regards,
                      Team Mcdonald's
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Shiva Rockss
                        from Hyderabad, Telangana
                        Nov 22, 2017
                        Report
                        Copy

                        Ground floor, highcity flyover, patrika nagar, hitech city, madhapur, hyderabad
                        I went at nyt 9.45pm and i had been order the burger and for aother people he had been taking rong order and they are coming again and i had been check the order its is crct or not but i didnt check the amount after coming home i had been checked in that 1066rs but he had give to me 1610rs the orde of amount is 390rs order number is 303 date is 21/11/2017 do needful to me the bill also not with me you can check in cc cams also my mobile no is [protected], [protected]
                        McDonald's India customer support has been notified about the posted complaint.
                        View replies
                        Dear Shiva Rockss,

                        We are sorry to hear about your experience. Your delight is very important to us. Kindly share your contact number and email id along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                        Regards,
                        Team Mcdonald's
                        Reply
                        It’s a pathetic experience in bhayander Mc Donald’s without AC and sitting with unknowing guest (masquitos) and drinking my blood
                        I guess you are spoiling MC Donald’s standard.
                        Reply
                        Dear Lukas Dsouza,

                        We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id and contact number along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

                        Regards,
                        Team McDonald's
                        Reply
                        Helpful
                        Found this helpful?
                        3 Comments
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sunjeet Shirodkar
                          from Alot, Madhya Pradesh
                          Nov 21, 2017
                          Report
                          Copy

                          Address: 403516
                          Website: Mc Donald’s

                          Sir/ madam

                          I mr. Sunjeet shirodkar residence of calangute had to face a very experience with the dirtyness on table.. When i told two of the staff to kindly clean the table and waited for 20 minutes, but they just neglected and we had to eat there on same dirty table by cleaning the things such as tissue papers and leaking of souces and so on by our self in order to eat there.
                          We did not even here a word of sorry from the manager mr. Maan for his service.. But got his carelessness and arrogant behaviour.
                          If yourll keep such stuff here than we should recommend everyone not to visit this calangute mc donald’s inorder to keep some self respect of customers.
                          Please keep some polite and helpful stuff so that the customers does not need to do self service of cleaning over there.

                          I hope you will take some necessary action against this case..

                          Thanking you

                          Yours faithfully

                          Sunjeet shirodkar.
                          McDonald's India customer support has been notified about the posted complaint.
                          View replies
                          Dear Sunjeet Shirodkar,

                          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your contact number and email id along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                          Regards,
                          Team Mcdonald's
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            F
                            foster
                            from Mumbai, Maharashtra
                            Nov 17, 2017
                            Report
                            Copy

                            Address: Mumbai City, Maharashtra, 400029

                            On 14th of nov. At 10.45 hours i had been to the newly opened mcdonald's outlet at cst road vidyanagari kalina mumbai 400098 to pick up 10 aloo tiki burgers. It was a parcel order which was packed in 2 brown paper packets. I did not check the quantity taking the standards of mcdonald's overseas into consideration. But on reaching home found only 9. 1 burger was short. Is this the standard of honesty with mcdonald's. Being a non resident indian i will bring this up with your headquarters to make them aware of the cheating that takes place in india
                            Your comments are awaited
                            McDonald's India customer support has been notified about the posted complaint.
                            View replies
                            The GST benefits are not being passed on to the customers. When GST was 18% (9+9) the final price of 1 Reg Latte was Rs.142. Now with GST at 5% (2.50+2.50) the final price is still 142. Base price increased. Why? Govt will catch you.
                            Reply
                            Dear foster,

                            We are sorry to hear about your experience. Your delight is very important to us. Kindly share your contact number and email id along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                            Regards,
                            Team Mcdonald's
                            Reply
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              ArunBoss Raj
                              from Bengaluru, Karnataka
                              Nov 16, 2017
                              Report
                              Copy

                              Address: 560011
                              Website: www.mcdonaldsindia.com

                              I had ordered for 38 burgers, but during the billing time they have billed it for 88 burgers and i have paid for that, and again they billed for 38 burger and asked me to pay, i payed for it also, when i had a word with the store they said it will be reimbersed within 2-3 business days, and the store was closed for a month, after that they asked me to come after 2 days, after a week and so on.. But its been almost two and a half months now still i have not received the amount.

                              So please look into this and help me further to get the amount which was deducted of rs. 3432/- to be refunded.

                              I have placed the order from jayanagar 9th block central mall branch store and they have taken back the invoice so please check and help me further.

                              Now the store team is informing that they have missed the invoice. So please check and help me further.

                              Dropped and email for them but there was no proper response.

                              Email id: priyanka. [protected]@gmail.com, [protected]@gmail.com
                              McDonald's India customer support has been notified about the posted complaint.
                              View replies
                              Dear ArunBoss Raj,

                              We are sorry to hear about your experience. Your delight is very important to us. Kindly share your email Id, contact number and store location along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                              Regards,
                              Team Mcdonald's
                              Reply
                              Dear ArunBoss Raj,

                              We are sorry to hear about your experience. Your delight is very important to us. Kindly share your contact number along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                              Regards,
                              Team Mcdonald's
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                naru1199
                                from Bengaluru, Karnataka
                                Nov 8, 2017
                                Report
                                Copy

                                Address: 395009

                                Dear

                                Myself naresh patel i had visited your outlet at

                                Address: shop no.3, ground floor, millionaire business park, kalpana chawla marg, l. P. Savani road, opp. Tgb restaurant, adajan, surat, gujarat 395009
                                Hours: open today · 9am–11:45pm phone:[protected]

                                I had order parcel for happy meal with american cheese pure veg and paneer wrap you can find in attached bill copy which i have attached herewith but your staff given me american chicken burger my son *8 years old) was eaten a bite and he told me i don't like the test then i had checked and it's found chicken burger immediately i rush to your outlet and meet mr. Nilesh gamit and told him to give me in written that your staff had made a mistake so, he said i have no authority to write then he had asked to his superior mr. Prabhu but he also not given proper response then i called him and i requested to him to meet at his convenient time and place so, he denied and said tomorrow i am on leave so i said no problem when ever you find day after tomorrow i waited for his call 3 days gone but nobody contacted me and on phone he said you can complaint on email i have no problem, is this your company's brand name doing business?

                                Just can you imagine if it happened to any jain family what was the scene happened at your outlet? Or if some people make a scene at your outlet at that time what happened?

                                Check your website how goody things you people writing but actual scene is different
                                McDonald's India customer support has been notified about the posted complaint.
                                View replies
                                Dear Naresh(naru1199),

                                We are sorry to hear about your experience. Your delight is very important to us. Kindly share your contact number, email id along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                                Regards,
                                Team Mcdonald's
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Nilamjyoti Goswami
                                  from Bengaluru, Karnataka
                                  Nov 3, 2017
                                  Report
                                  Copy

                                  Address: 560048

                                  Hi. I visited mcdonalds at vr mall bangalore today 3rd nov 2017 at 7:10 and order completed at 7:15 pm of 682 rs as take away. Although there were very few customers, the guy who was serving was not at all interesting in getting my order done. I waited for 20 mins and when i checked he told me that order was ready n he is waiting for carry bag. Even when carry bag was there they ate not preparing my wrap even after 30 mins n delivering others order. When i asked for refund he was laughing at me and just casually said sorry
                                  I called the manager n took the refund and left. The delivery staff was still laughing. Really sad to see that mcdonalds employees indulge in racial behaviour as i am from northeast india.
                                  McDonald's India customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Nilamjyoti Goswami,

                                  We are sorry to hear about your experience. Your delight is very important to us. Kindly share your email Id, contact number and store location along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                                  Regards,
                                  Team Mcdonald's
                                  Reply
                                  Nilamjyoti Goswami's [Complaint's author] reply, Nov 13, 2017
                                  McDonalds at VR Mall are consistent with their racist behavior. After McDonalds commented above, I thought the issue was resolved so I visited again(13th November 2017). And they again did the same with me. They took 25 mins to deliver my order which was incomplete. I completed my order at 19:49 pm (order no 234) and waited patiently in front of their counter (You can check your CC TV). As there was no rush, so they were successful in completing order 245 but only my order was not prepared. After 25 mins, they delivered my order at 8:15 pm with piri piri spice and two large fires missing. When I asked for the Manager Ravi, they said he denied to come out. So I asked them to write the delivery time and sign there . They delivered my complete order by 8:22pm (nearly 32 mins after order was generated).

                                  I have lived in Bangalore for past 7 years but never faced such issue in any other McDonalds store. Being an International brand, I request McDonalds to take action again Manager Ravi, and Joseph for such behavior both the time.

                                  I have attached the screenshot of my order today (13th November 2017)

                                  If the store owner or McDonalds want to continue such racist behavior, please can let our customer know.
                                  On oct 31 2017 i used my debit card in mcdonalds rajivgandhi airport hyderabad bill no 137 but card is declined and they used two times it shows declined and i paid by cash but amount debited from mya ccount two times . please refund my money . my mail id [protected]@gmail.com
                                  Reply
                                  McDonald's India Customer Care's response, Nov 7, 2017
                                  Verified Support
                                  Dear Ashok Punugubati,

                                  We are sorry to hear about your experience. Your delight is very important to us. Kindly share your contact number along with detailed concern at [email protected] and our team will take this ahead.

                                  Regards,
                                  Team Mcdonald's
                                  McDonalds at VR Mall are consistent with their racist behavior. After McDonalds commented above, I thought the issue was resolved so I visited again(13th November 2017). And they again did the same with me. They took 25 mins to deliver my order which was incomplete. I completed my order at 19:49 pm (order no 234) and waited patiently in front of their counter (You can check your CC TV). As there was no rush, so they were successful in completing order 245 but only my order was not prepared. After 25 mins, they delivered my order at 8:15 pm with piri piri spice and two large fires missing. When I asked for the Manager Ravi, they said he denied to come out. So I asked them to write the delivery time and sign there . They delivered my complete order by 8:22pm (nearly 32 mins after order was generated).

                                  I have lived in Bangalore for past 7 years but never faced such issue in any other McDonalds store. Being an International brand, I request McDonalds to take action again Manager Ravi, and Joseph for such behavior both the time.

                                  I have attached the screenshot of my order today (13th November 2017)

                                  If the store owner or McDonalds want to continue such racist behavior, please can let our customer know.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  3 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Delphinus
                                    from Chennai, Tamil Nadu
                                    Nov 1, 2017
                                    Report
                                    Copy

                                    Address: Chennai, Tamil Nadu, 600119
                                    Website: McDelivery

                                    I ordered in mc donalds as i was hungry around 11:40 am. The app showed that my order has been dispatched at 12:10pm. The store called me and updated that order has been dispatched. Again at 12.40 pm, i got a call saying one of the product is not ready and hence order would get delayed by 20 minutes more.
                                    Again i raised a customer care and asked to cancel my order. But i didnot get any response. I have been waiting for the past 70 minutes but still i donot have any update on my order.
                                    This made me really upset and i wish my issue would be resolved as such kind is not expected from mc donalds
                                    McDonald's India customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer(Delphinus),

                                    We are sorry to hear about your experience. Your delight is very important to us. Kindly share your email Id, contact number and store location along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                                    Regards,
                                    Team Mcdonald's
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      dkhatiwala
                                      from Surat, Gujarat
                                      Oct 30, 2017
                                      Report
                                      Copy

                                      Address: Surat, Gujarat

                                      Yesterday dtd 29/10/2017 evening 10.30 p. M. I visit ur lp savani road branch surat and order italian mocha with aloo tikki burger and french fries. My bill no. Was 335. I have seen ur mocha maker chefs was not using hand gloves to pick any thing and use direct his hand to pick every thing and made everything openly without any hygiene or proper care so why we need to pay higher amount when we received this category food from international brand. Pl. Suggest what to do. U can check ur camera.
                                      McDonald's India customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer (dkhatiwala)

                                      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your email Id and contact number along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                                      Regards,
                                      Team Mcdonald's
                                      Reply
                                      Very poor service of mcdonalds sector 35c Chandigarh...I ordered 6 mcspicy paneer it was tasteless nd was seriously bad smelling...I literally threw those all...even it was nt packed in propoer mcdonalds packing...m very much disappointed nd request to act accordingly...it was too bad
                                      Reply
                                      McDonald's India Customer Care's response, Nov 15, 2017
                                      Verified Support
                                      Dear Ishan dhindsa,

                                      We are sorry to hear about your experience. Your delight is very important to us. Kindly share your email Id and contact number along with detailed concern at [email protected] and our team will take this ahead.

                                      Regards,
                                      Team Mcdonald's
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        akansha shah
                                        from Mumbai, Maharashtra
                                        Oct 29, 2017
                                        Report
                                        Copy

                                        Address: Ahmedabad, Gujarat, 382424

                                        I'm writing from motera, ahmedabad, gujarat!
                                        I placed an order for mcpuff, mcaloo tikki and peri-peri french fries!
                                        Mcpuff wasn't consumed by me so i can't comment on that
                                        But being a regular customer at mcdonald's the mcaloo tikki was super dry i didn't appreciate it and moved for my french fries, i'm a fan of them but they turned out to be horrible
                                        It seemed so processed that didn't give a feel of a good food quality
                                        Felt like i was acting something filled with mere air and no potato! So empty and so he'll chewy my gums started aching
                                        Sorry but i am fan for mcdonald's french fries but this was really disappointing
                                        Last time as well i ordered for the same peri peri fries, they provided me with everything except for the peri peri shaking bag itself

                                        Hope you take it in consideration and upgrade the food standard as well the service of the motera store

                                        Also having so many outlets in ahmedabad you have no option of ahmedabad in your checklist to select the city?

                                        Please take care of it
                                        McDonald's India customer support has been notified about the posted complaint.
                                        View replies
                                        Dear akansha shah,

                                        We are sorry to hear about your experience. Your delight is very important to us. Kindly share your email Id and contact number along with detailed concern at [protected]@mcdonaldsindia.com and our team will take this ahead.

                                        Regards,
                                        Team Mcdonald's.
                                        Reply
                                        I ordered some items from McDonald's app but while delivered some items were missed
                                        I highly demand them to return my money
                                        Reply
                                        McDonald's India Customer Care's response, Nov 7, 2017
                                        Verified Support
                                        Dear Niyanth Reddy,

                                        We are sorry to hear about your experience. Your delight is very important to us. Kindly share your email Id, contact number and store location along with detailed concern at [email protected] and our team will take this ahead.

                                        Regards,
                                        Team Mcdonald's
                                        Helpful
                                        Found this helpful?
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Gokul Milk
                                          1
                                          (153)
                                          Sri Krishna Sweets
                                          1.7
                                          (37)
                                          Mast Kalandar
                                          1.1
                                          (43)