McDonald's India Complaints & Reviews

Hi! We bought paneer wrap n mc egg from satyam nehru place branch on 6th september
Paneer wrap had hardly with any paneer n roti was very dry without any sauce
Mc egg had very hard piece of something which was not chewable.. Pls find enclosed the pics of paneer wrap
Would appreciate if macdonld can maintain their quality for which it is famous for...
Very disappointed

Order was placed successfully and the amount of INR was also deducted from my account. However, after a few moments I received another message that the order got failed due to some unknown reason. As a proof I have the screenshot of the McDe website page where it shows that my Order was successfully placed. Also, I have the recording of the conversation that I had with the customer care executive who informed that I would receive the refund within 4 to 5 days. The Order Id is PNX-DL[protected].
I hope the issue is resolved without any further ado.

Thank you.

Hello respected to whomever it may concern
I ordered from mcdelivery app today! Being an regular customer i expected a 20min delivery but i was disappointed wen it took 1h for the delivery moreover the restraurant official was rude n the food was cold! And adding to it they did nt even gave me a bill for what i ordered! Damn disappointed and angry!
Please i need some solution on this part!

Today i was at mc donals take away booth around 11:10 a. M. With my wife to take some food (Burgers) but there is no staff to attend us and to take order we were waiting outside 8-10minutes.
I also blow my car's horn staff saw us from inside the window but they gave no response at last we left.
Therefore i request you please train your staff properly. Is this is the culture of mc donals and its service?
You can also checkout our cctv footage. Below i mention the address of mc donals.

Mc donals
Crystal palm 22 godam
Jaipur
Rajasthan (India)

My car number is
Rj 14 cr 2884
Mob:- [protected]

Outlet : viviana mall
City : thane west
State : maharashtra
Manager name: sanjay kheni
Time: 10:15pm

The whole food court was empty only macdonald's counter had a long queue waiting time 10-20min. The reason only one billing counter working... And the person on the billing counter was also slow. When asked the manager boss you don't you start the other counter for faster service. The manager gave very blunt reply the we don't have much staff. Even while talking his tone was not very pleasing.
Fast and good service was missing.

Ordered food - details - order no. Mee-dl[protected], of value rs. 367 & the store name meenakshi mall, bannerghatta main road.

Soon, i got calls from [protected] & the person said the order is cancelled & we should contact mcdonalds helpline number for refund. I couldn't find the helpline number, i called back & he said that money will get refunded in 24 hrs automatically.

Then i got a message from the same number that"hi, this is order out of greed, so u r order cancel"

Again he called up and i asked him what rubbish is this & he laughed & misbehaved.

Is this what mcdonalds standards are all about. Very sad.

My name is hormuz mistry. I had visited your mcdonald centre at jogeshwari, near jogeshwari west station with my friend, mr rayomand pavri on 19 august 2017. We placed our order. We then went to the top floor to have our food. Surprise to see, some customers started making noise and playing games with your glasses. Your hopeless staffs gave them 10 to 12 cups along with straws. As # customers were playing games, they were creating huge chaos and all your staffs were supporting them in their games playing loudly creating nuisance. The glasses along with straws fell on the floor. Then those customers left. Surprise to see, one of your staff sohail, picked up the fallen glasses from the floor and put them on the table for reuse.. What the #? Absolutely unhygienic. I throwed all the glasses along with the straws in the dustbin. Please check your cameras on 19 august 2017 of jogeshwari branch, near jogeshwari west station. The timings were from 8:30 pm to 9:30 pm. Please check these cameras of this time. Please deal this case otherwise we will complaint to consumer forum. Please contact me at my emailid: [protected]@yahoo.in

This is to complaint about mc donald's situated in ahmedabad one mall 3rd floor
I order around 25 mc aloo tikki meal on 12th aug 2017 it was daughter's bday who turned 5 years. Invited kids were also of the same age. I specially made this point during ordering that cold drink to be made without ice. But it was served full of ice because of which many kids fell ill had bad throat.
I am highly disappointed with the people serving at mc donald's it is the favourite place of kids they should not play with kids health in our if making moore money.

I had made an order from the dahisar branch namely dlr-dl[protected] today evening. But i have one complaint. The delivery boy came to deliver yet again without change despite knowing the order required change. This has happened unpeeth amount of times and now i think your delivery boys are taking customers for granted. Its not about the money but the business ethics and its definitely a cheap stunt to make a benifit of a few rupees. Now i do not want you guys to take a grave action against them. But please to inform them that its definitely not right. I would hate if it affects their job therefore i thought twice before complaining. But i think its definitely uncalled for.

I came across one incident on 1 aug where mc donald delivery boy from mc donald lodha paradise thane mh was driving two wheeler very rashly and slipped due to over speed on the service road of lodha paradise majiwada thane it is very close to mc donald outlet hardly 50 steps away, one couple was passing with their car, this fellow get up and start shouting on couple and said due to you i fell down give me money, couple asked him that your bike did not touch our car but this boy start shouting and miss behaving with couple. This couple said pl go to police station and we will resolve matter but this boy was not ready to listen anything after that this boy called other mc donald staff, three, four other fellow (I don’t know mc donald supporting staff or others) rushed over there and abusing couple and demanding money and harassing them, this couple requested so many time that it was not our mistake pl leave us but mc donald staff started gunda gardi one person out of them picked this couple mob phone and said come to mc donald outlet ther we will see you, this couple went there and mc staff again abusing them and demanded money. I don’t know what happened after that but it is very clear from this incident that
Be careful while dealing with mc donald staff because they misbehave with others, don’t know how to talk to other or with ladies
I will not call any home delivery due to safety reason in future
They drive very rashly on the road so be careful, without your mistake they start abusing you
Pl be careful with mc donald delivery boy’s gundagardi i would advise don’t call any home delivery in future
After seeing this incident i doubt about mc donald delivery boy hiring process and credibility

My name is minu mariya pauly. I had ordered a big spicy chicken meal from mcdonald's near thane railway station. I paid the bill amount of ₹298 using my visa card but the payment didn't go through because of some referral issue. I then paid the bill in cash. Almost an hour later i got a message saying that the bill amount was deducted from my account. So now i've paid the bill twice. This is the first time something like this has happened to me in all the years i've been eating at your restaurant. What should i do now? I stand to get my ₹298 back.

We have ordered two mac chicken meal and medium fries on 26th july...

First he took so much time to delived our order and the delivery guy lost the bill also...

When i asked to provide me the bill he said he would give me on whatsapp but did not get it... I have been calling him since 26th july but he is not replying positively...

My contact no is [protected]...

Pls solve the problem as soon as possible...

I need to claim the bill in my company...

Hi,

I ordered a junior maharaja mac and 2 large fries through zomato from vile parle west branch of mcdonalds. My phone no is [protected] and order no is vpe-dl[protected].
The quantity of the fries was too less.
We frequent the vile parle branch often, as well as other outlets. The quantity is pretty standard. So when i receive quantity of a regular fries instead large, i do know that i have been cheated.
I have retained the paper packet in which it was sent in case you require evidence of the size sent.

Hiii
I am at mcdonald branch amritsar. At 8:58 am on 30/7/2017. Me and my friends visit there as with hope of safty...
But there is a absence of stock it is realy feeling bad... My friends said to me lots of things on this...
I am not satisfy with all that..
At chandigarh branch we r taking softy on daily basis... But in amritsar branch here they directly said no even they dont treat us in a better way. It is a brand name this kind of service bulls hit...

Ragards
Gurnam singh

Today at morning i went to mcdonald's (Andheri, mumbai), there i ordered an hash brown and pan cakes. When i was having hash brown i found a dead insect inside it. Mcdonald's staff was not at all cooperative, at first they threw it when i started to argue they took it seriously. It looks so disturbing to find a global chain like mcdonald's don't take people's health and hygiene seriously

I was charged twice for one order. I was told by the employees that i will get the refund in my account soon but till now there hasn't been any credit in my account. So look into this issue asap and refund me the extra amount deducted.
Bill is dated 3rd july 2017 at time 16:37:22
Inv. Number is 065171
Batch num is 001184
Tid: 40958129

Respected madam/sir,
This is in regards to the bill amount charged at the lokhandwala andheri west branch.
It's very clearly displayed on the screen that the prices are inclusive of gst taxes... Then also when you receive the bill 18 % gst is charged extra on the total amount... Kindly explain... As the management of the restaurant didn't have any answer.

Regards

Today i had visited mcdonald's goregaon east near the station.. V ordered for one milkshake and hot fudge ice cream (V eat it just for the fudge) we asked them to put less ice in the shake insipte of that i got a shake with tons of ice in it and hot fudge with just 2 drops of fudge. Employees here are really rude and misbehaving.. The burgers made here are too dry and chicken used is stale..

At McDonalds near ansal royal Sushant city ajmer road on NH-8 we ordered burger meal suddenly a staff member started misbehaving with us when we asked about the broken window and later on he started abusing us then we captured the snap of that window with that staff member plz take a legal action otherwise we are filing a case at consumer court I am attached the snap which I taken of that staff member so hopefully u take the action otherwise I am taking a legal action about it

I didn't see the option for Mumbai in City Selection. So my complaint is for your Jogeshwari West, Mumbai 400102 branch.

Order Details
Invoice No. [protected]
Crew ID.[protected] Sunil Yadav
Date. 09-July-2017 evening

Today i visited newly opened branch in jogeshwari west, mumbai. And i ordered for Medium Mexican McAloo Tikki Meal on your Take Away counter. after a while we receive our order. As we reached home and saw the bag. It didn't had the Mexican McAloo Tikki. Other item were in place. but i was shocked to see my burger missing. As my home is nearly a kilometer away it was of no sense to go there and complaint.
Kindly take immediate action as soon as possible.

Please add Mumbai City in Selection option and a way to upload a copy of my bill.