McDonald's India Complaints & Reviews

I had ordered for mcspicy chicken meal at linking road khar west
In those fries I found one fly which was died
Which is ridiculous the staff doesn't know to apologized also they gave again fries which were fried in that same oil
Instead of saying sorry they were serving fries which were fried in same oil which was unhygienic she just replaced fries instead of changing whole meal because I was not feeling like eating that because of fry

Hi,

Requesting for refund...

Had ordered 2 coffees but due to swipe machine problem transaction failed but money deducted from my account. Debit Card ending 5367 for Rs.269.07 in MUMBAI at HARDCASTLE RESTAURANTS on[protected]:15:33:01 I have Citibank receipt of transaction failed and sales reversed. INV. NUM: 024161, Debited money not received

Thanks,
Sandip

Following I found inappropriate:
1) If the queue is big for giving up order at restaurant, then I would suggest that the person who is taking up order don't such statement " Jaldi kijiye line lambii hai",
2) If customer don't know how to swipe the ATM card in the swipe machine, while giving payment of order then McDonald staff should assist him anyhow it's not our job to swipe the card for payment. They should not use the statement again and again: "Jaldi kijiye line lambi h". It's not customer mistake if queue is long please make functional your others counter.
3) Behaviour of McD staff should be of generous and humble.

Restaurant address:

MGF Metropolitan Mall, Ground Floor, MGF Metropolitan Mall M.G. Road. Gurgaon- 122002, gurgaon, Haryana 122002

I need action on this.

In your restaurant in Ascends Park Square Mall Whitefield Bangalore on the 29th of January 2017 at 2.00 pm you were not serving could drinks but when requested for water you provided water with particles floating in it to drink when questioned was informed that there is an issue with the water here but they continue to run the restaurant. Absolutely ridiculous sense of hygiene. How can McDonald's do this . Had this been in the US consumer could have sued McDonald's

How can you run a restaurant without serving water to clients ..

We were 2 people sitting in McDonald's at Rcity mall, ghatkopar east, Mumbai 40075. We were doing some work on our laptop while eating. A person from the administration came in and asked us to leave the place stating that "you will have to leave as you are sitting here for more than half an hour". We sat there for around 45 minutes. We had ordered a meal of around Rs.250. This type of behavior is very insulting and unbearable. I won't be visiting McDonald's henceforth...!!!

Respected sir,
Today 23.01.2016 i have placed a order from mcdonalds mobile app for home delivery and i have paid for the bill and teceived the order no gha[protected] amounting to rs. 206 & store name is ghatkopar, ghatkopar (E).
But after making the payment i have recieved call from the company that they dont delivery at our locality.
If they dont deliver at our locality then they should have mention the same at their site rather than taking money and later saying that they dont deliver.
Now when asked about refund they are telling me that it will take 7 days to get refund. It is clear case of malpractise and cheating.
Request you to change or make some modification in your web-site mentioning places at which they deliver, failing which i shall utilise all my effort to file case against your false practise in court. Its my word and i will do whay i say.

Today I have visited mcDonald's outlet in Phinix Mall, Viman Nagar Pune
and have ordered for 2 Veg Spicy, 1 Fries and Fanta, however they
served me the non veg burger and when I ate it I realize its not a Veg
item, I just want made complaint against the outlet to hurt my
religious sentiments as I am pure Vegetarian individual and never had
even Egg is my life ...Could you please take some serious action
against outlet and let me know about it.

Name Hardcastle Restaurants Pvt Ltd
Mcdonal's Family Restaurant
Viman Nagar, Pune
Order number 122
Reg#1 Crew ID [protected] /01/2017/21:24

Date of incident 22/1/17 at Hardcastle Restaurants Pvt. Ltd its an Mcdonalds franchisee at the R K Cineplex, Hyderabad. I have ordered for an Take away and I was given an Bill with Service tax. I asked the manager Mr. Nishant to explain why I am been charged an service tax when I am not using the restaurant services and its a self service system in any Mcdonalds. He was very rude and unapologetic and I can see on his face that Mcdonalds has been robbing customers on service Tax and he was throwing a challenge saying I can raise the complaint anywhere I want and do what ever I can. That shows how well they have been all customers with this Service tax.

On Sunday, 15th January 2017… I ordered frenchfries from Thane High street mall branch. I expected large Crispy French fries but all I received was fried potatoes which where too bitter and weren't even crispy enough. The quality of french fries was horrible. I am too disappointed from McDonalds. Please use high quality of potatoes. Also, take care of the amount of water you guys put in the cold coffee. Please look upon this matter.

Hi,
FYI
I have resigned the company 4 months ago i have submitted the PF form on 1st novebar 2016 i have not yet received any status kindly help

Name : shailesh Raghunath Lakade
Emp Id : [protected]
Pf No : MH/41618/0024873
Store address : Mumbai phoenix mall lower parel.

Regards,

Shailesh Lakade.
[protected]

Respected sir/mam,
I am Nitin Bisanrao Chawre, i already submit (apply) my PF form for our Haercastle Restaurants Pvt Ltd head office parel mumbai, but didn't receive any information from our side . Please kindly sanction my PF and help us me.

Employee Name :- Nitin Bisanrao Chawre
Employe code :- [protected]
PF number :- MH/41618/0018336
Contact Number :- [protected]

No coke available in your orion mall stored. And not give a offers in pocket cards. He was do misbehavior to the costumers. He was not give respect to the costumers. He also not give good services. In orian mall store not available some product in early morning. He was open store so let in a morning. it's service is also very very slow n bad. His service give that the costumer not satisfied to it...

On 9th of January at 8.00 pm I did (2) Two transaction of Rs.254 each at Hyderabad.
First time money got deducted but due to some error bill was not generated.
Again I made transaction and again money got deducted but due to some error bill was not generated.
But till now the money has not been credited to my account.
Transaction details-
SBI Net Banking for a purchase worth Rs. 254 each on pos mc donalds, at mc donalds,
(1) Ref No. [protected]IGAAOXTCE3 (2) Ref No. [protected]IGAAOXOVY8 .
Account details :
Name of acc. Holder -
Vummenthala Upendranath
Acc. No [protected]
IFSC : SBIN0011660

Hi Team,

Mcdonalds resturant ID: BA139, Kalyan nagar, Bangalore
Manager name: Rashmi
Service guy: Ibrahim

there was a wrong billing done at the initial go, and later on while taking delivery on the next table, Ibrahim was not at all at his location. we had to wait as he was busy inside and there was no one to give our order which was ready and I could see that right infront of me, after some time Ibrahim came to serve and he packed the fries as he was not at all interested to serve us, he just 10-15 french fries in our meal and french fries was not at all fried properly. when I asked him to fill the french fries as it is supposed to, he did some annoying face and filled. that moment i felt like, Y should I eat this food, when he is not ready serve the food.

I had faced similar kind of experience in the same store few days back.

I dont feel that manager is fit to be in the store. she is a small girl and dont think she can manage. please do check her abilities again.

Hi, My name is Kanaiya K Gurdasani registered with Macdonald in the same name with mobile number [protected].

On 7th Jan.17 morning i ordered some food from my cell phone & i was surprised to see my name on the bill was wrong.

This is an insult to me & my name. The name printed on the bill was weird & this was done purposely. This language is generally an abusive language which was written "Jhatu Gabbar".

This was purposely done by the call center executive Ms.Jayshree. I have also spoken to Mr.Deepak & Mayur several times, but in vain no clarification was given.

I feel this is an insult to an individual & a company like MacD should take a severe action.

Pls update me on the complaint resolvance

I had ordered 6 pizzas including 3 chicken pizza vide bill-[protected] for rs.389 on 26.12.2016 at rajouri garden delhi outlet. But, we were given veg pizza, which were returned and the whole bill was cancelled by void sale inv. Num.010556 on 26.12.2016 itself. And again apayment of rs.414 was made for bill no. [protected].

The counter man assured that the same shall be credited to the account from where the payment was made, since they were made from my debit card.

But till date no reversal payment for cancelled bill has been made.

My no. Is [protected] sanjay jhingan

Hi team,

Yesterday had a flight from hyderabad to delhi. As i reached bit early to the airport planned to sit with my kid at mcdonals to let my kid enjoy the happy meal. The service at mcdonalds hyderabad airport was pathectic, they neither had good option for kids toy n happy meal menu and not even fries for kids in happy meal. Also the way happy meal was served to the kid was not good and not in proper way. When asked for the fries atleast they said its not build for happy meal whereas in delhi when we have happy meal for kids it have wonderful toys n fries for kids. The way of talking even was not good..

I hope you understand the concern and hope no other person and kids face this harassment.

Hello,
I am a resident of Kalyan khadakpada . I go to Ur outlet at this particular branch of Kalyan khadakpada atleast 3-4 days in a week, always the air conditioning is off !! For reasons best known to them!! Moreover there are so many mosquitoes that a person can hardly sit there for few minutes . Today am fed up and complaining .
V as customers don't expect this kind of service especially from a brand like yours .
Hope u do the needful!!
Thanks !

This is to in form to you im chenged network airtel to Reliance porting upc code.AA[protected]

Dear Customer, PORT IN request for No.[protected] accepted.Existing Services will be disabled from 11:09PM to 1:09AM on 20/12/2016.To resume Reliance services, do Televerification after 1:09AM from new SIM by dialing 59059 (Postpaid) & any other number For Prepaid.CDMA users pls dial *228 before Televerification.Reliance

Presently not activation so many times im asking your reliance store no response
Call 59059 im calling showing error
Not registered your network whats the problem your side i dont now

Please help an this matter argently

Today I ordered meal over the phone and I had 3 concern while doing so.
First I asked guy to ask delivery boy to get 2000 change which was not taken care.
Second I was not able to apply promo code which he helped me to do and me happy that he helped me for that.
Third thing I asked to convert regular coke into ice tea.
When order came first he got no change so I had to struggle a lot for it.
Then when I openEd to eat my meal I found to hey hv not sent ice tea. I called mc delivery number complained abt it they said they will replace it but at that time I made very clear that I dnt have microwave and I can't have cold burger or fries so they asoured me that they will replace entire order and also told me that I will get call frm store. I waited like 20 mins as per instructions and called again gave my complain no cpn232046 he said he will replace ice tea then I explain that while taking complain customer care excutuve assured me for new order replacemention and now ur saying just a ice tea.. after a 3 3 4 min hold he assured that ok everything will get replaced and assured a call frm store within 5 mins. Again I waited 10 mins and I myself called store... one guy pick up my call I gave my complain number and explain entire thing again he asked me to wait and the hand over to other person then that person said ya v r replacing ur coke to ice tea I said it was supposed to get entire order replaced he then handover to third person who's name was siddhrath and he started giving me excuse that he got wrong instructions frm mc delivery guy and wen I raised my voice he said he will replace it. Then guy come only with ice tea I again called store again asked for siddhrath who took time to come on call not even apologied once and asked me to wait so after 1 hour of struggle I go my order. I was suppose to eat my medicine after my meal which got delayed frm ur end.
Pathetic service me not happy at all.