McDonald's India Complaints & Reviews

I placed an online order on 14th july through the mcdonalds india website. I used cc avenue as the payment gateway. The money got debited from my account but the order was not placed in the system. When i called the helpline, they said that the money would get reverted back to me within 7 working days but till date i'm waiting for it. I have been calling mcdonalds non-stop but they are able to solve the issue and arrange for the money to get reverted back to me. I have sent the screenshot of my e-statement to myfeedbacks but have not got any response.

The company does not deserve any patronage whatsoever!

Pathetic customer service!

Hi,

Yesterday at the mcdonalds outlet at cannought place, new delhi. The sum was deducted twice and the service guy said the transaction has been declined and the money will be refunded within 24 hours, now the 24 hours are over no money has been refunded yet.

Transaction reference number: 30jul mcdonald s new del ref:[protected] ref no :- 30jul1342

The mobile number which is been displayed on the site is a personal number of an individual. How can u people use this number as delivery number?
Since three days i have been recieving phne calls regarding home delivery for the same.
Thus it should be crossed checked or else have to file a case against mcdonalds. This is really a situation of stress.

I ordered food from mcdonalds hinjewadi (Pune) store on 28/07/16.
My order no was 55880 and the amount of bill was 311 rs.
I palced the order at 07:57 pm and i recevied the order at 08:50 pm (After 1 hour of placing the order).
The store is located at 1.5 km distance from my office still consecutively 2nd time i received the order late (Last time it look more than 1 hour).
In aloo tikki there was no sauce and no tomato and no onion too. Same was the case in the other burgers that i ordered.
I am highlighting this issue because it is not only affecting the customers it is also hamering the brand value of mcdonalds.
I am regular customer of mcdonalds and i want the complete refund amount of rs 311 within 24 hours for the inconvenience caused to me and assurance that i will not happen again and the quality will also be improved.
If not done so i will stop visiting mcdonalds and you will your cutomer if such service is provided.

I ordered a drink and fries for take away. After bringing the food home noticed the quantity of fries that were packed. I ordered medium fries but the quantity was not even close to the quantity of a small fries. Also ordered thums up in drink but what i got was no way near to thums up. It tasted so bad and weird that had to throw away the entire thing after a sip of it. Had the worst experience of my life here

I went to mc donald in coimbatore i ordered for chicken burger and found a thin plastic sheet in chicken burger i spoke to the person incharge the person incharge made a called to the manager and the manager instead of saying sorry to me he started arguing and spoke to me very rudely so i made a complaint to coimbatore food safety officer mr. Vijay and i gave a written complaint to him and i have a copy of that i have the image in which you can see clearly thin plastic sheet so i want you to take some serious action against the issue or i am going to launch a complaint against mc donald in consumer court. If you want the copy of the complaint i can send you the copy through mail. I need to claim against the company. I want a feed back from your side.
My email id:- [protected]@rediffmail.com
Phone no. [protected]

My order no :72073 on[protected].15 a. m to 12.18 a. m
Name :sene sreenu
Mobile : [protected]

This order was cancelled, with out notification to me.

I waited for 1hour 30 min and my son called customer care,[protected]

They said, order was cancelled.

Then he placed new order bearing no : 72087, we got in 15 min to 30 min.

We were starving for nearly 1hour 30 min, who is responsible.

How can one cancel order with out notification. when i called they are saying

Ystem error. why you people are playing with public like this. because we

Cannot contact you people directly. i want explanation for this or else i will

Proceed legaly.

The mc donalds outlet which is located at bellasis road, near city center... Is lacking proper management and proper service... The order is delayed to 15-20 minutes and the stuffing in the burgers is very less comparatively with other mc donalds outlets... There is also lack of cleanliness and when we ask for our order they don't even answer us properly.

Hi, I've mailed you my problem and talked to your representative yet received no help with it. My email is naman.[protected]@gmail.com and phone no. is [protected]. I'm very disappointed with your grievance redressal;.

Dear sir/mam,

I've sent the compalint from the same e-mail id regarding your services that i've got on 11 july 2016 but still not got any response from you. I am very dispappointed with your services. This is not the way to entertain your customer. I've explained all the matter happened but still you are not supposed to contact. If i'll not get contact within 48 hrs then i'll take a legal action against your services.
Regards
Harpreet
Ph no - [protected], [protected]
Inv no - [protected]

Dear sir/madam,


I, shubh agarwal am a student of class x and have been a loyal customer to mcdonald's since the past 1- years. i have always relished the mcaloo tikki burgers since childhood and salute ronald for it. i have been eating at your chain of restaurants since long as already mentioned but i feel that a few points solicit the attention of the managing director of the company and of hardcastle restaurants pvt. ltd. which is why i am writing to you.


Back in 2006, i used to eat dinner at your lokhandwala, mumbai (india) branch twice every weekend and continued to do so till 2011. then i moved to a boarding school. at that time i used to eat 5 mcaloo tikki burgers in one meal and the cutlets / patties were thick and large. also it came with two slices of onions and two slices of tomatoes. the buns were extremely soft and fresh too. however, with the passing of time, i feel that the benchmark set by your team in 2008 has now been lost.


Two months previously, i ate at your lokhandwala, mumbai (india) branch and soon fell ill the next day with serious stomach infections, severe vomiting, loose motion, and 103 degrees celsius fever. i assumed that it was due to something else and not the burgers. however, history repeated itself again. just yesterday i ate at your urse branch on the start of the mumbai - pune expressway, mumbai (india) along with 4 of my friends. 3 of my friends at the mcspicy paneer burger, 1 ate the vegetarian maharaja mac, and i ate the mcaloo tikki. surprisingly, all three who ate the mcspicy paneer burger have fallen ill with the same conditions today. their names are hem d. bang, [censored]in kamalia, and vedant goenka. all three of them are currently suffering from vomiting, loose motion, fever, and stomach ache.


Moreover, the quality of the burgers have also drastically deteriorated. the burgers now come with irregularly cut onions, soggy cutlets / patties, sometimes 1 tomato, or sometimes 2 rotten tomatoes, and even the buns are now harder and seem not fresh. the consistency which was maintained few years ago has now been lost in the past 3-4 years, i guess!


On television last week, i also came across a news stating that mcdonald's may soon stop giving tomatoes in its burgers in certain outlets. it's sad to know that after two slices of onions, my favourite burgers will in the near future lose the company of tomatoes too!


It hurts me to vision the dark future of my favourite eating place if the above continues. sir/madam, i know this e-mail may not mean much to you and you may feel that it is a time waste. however, i would like to reiterate that the quality control checks probably are not as well performed as before and that many more customers like me may be suffering from the same. i am not sure whether the quality is worsening because the company wants to increase its profits or for some other matter. from 8 meals per month now i am allowed only 1 meal at mcdonals. my mother does not allow me to regularly eat at mcd india anymore.


Sir/madam, i would like to know whether it is only in india and more specifically - mumbai that the quality of burgers has lowered or is it the entire globe? i don't think that this may be the case in other countries such as the united states. i say this becuase, firstly it is your home country, and secondly because there anyone can easily sue you for the same.


Sir/madam, i am not trying to be harsh or blame anyone for anything but am just asking you to look into the matter with closest attention and see the magic which follows. i am sure your sales will shoot up like a rocket if you maintain a good quality.


Furthermore, i would like to bring to your notice that at your lokhandwala branch, mumbai (india), i have seen with my own eyes that an employee picked up a fallen cutlet / patty from the ground and placed it into a customer's burger on 14th february 2016. when the customer confronted him that he has placed a dirty cutlet / patty in her burger, he argued that he had thrown it away in the dustbin.


I hope that you may read this e-mail carefully and that it reaches the concerned person without any manipulation.


If this reaches the ceo of mcdonald's i request you sir/madam to please let me know that my feedback has benefited the company in a positive way and that you have successfully raised the standards and the burgers are once more as tasty and fresh as ever before.


You can contact me on the same e-mail address for any more information as required or call me on +[protected].


Hoping to get a reply from your end :)


Yours faithfully,

Shubh agarwal

We went to 1 of your restaurants located in vapi, gujarat (Near big bazaar). As we entered the restaurant we saw so many flies flying around.. When we went inside to sit, there weren't 1 table and chair which didn't have dead flies! There were dead flies everywhere!! On the floor, tables and chairs! (I have a video on my phone if you require proof) this was the worst mcdonald's i have ever visited. When i asked one of the staff why isn't the restaurant clean, he replied 'we sprayed some sort of chemical to kill the flies and we havent got many staff for clean up'
The environment is so disgusting and unhygienic! When i was trying to eat the food, there were drowsy flies which fell once on myself and once in the food! (Nasty) it has definitely put me off your food and your restaurants.. Everytime i think of mcds it reminds me of those dead/about to die flies..

I just order mcdonalds home delivery with order number - aun[protected]
The burger quality was so worse we can't able to eat. this issues are getting repeated number of times. the french fries delivered was like it was kept for hours and then delivered.

Attached is the images for the same.
You can reach out to me on [protected] for further clarifications and complaints.

Inspite of many calls yet not received my refund which was due to certain burger not being available. It is so damn frustrating to follow up with complaint's dept. for your own money. Had I forgotton about it I wouldn't have even known that it's not transferred to my account...and has caused a loss to me. Very upset experiencing this, didn't expect this from McD

Hi my name is saideepgoud iam the custumer of mcdonalds since 2years yestaday i was visted a. S. Rao. Nagar store in hyderbad i asked the flavored cone choco vanila icecream he was taken 10 min to deliver and they gave in a normal cone and they dint given me a bill and they are chit chating each other and from left side door three unknown persons came and they asked from outside your staff delivering food iteams to them i think they are friend i want to share the feedback iam not at all satified worst service and cheating with custumers employees and they friends thank you

Hi
As i have noticed in Orion mall east which is in Bangalore never work the Swiping machine, I am regularly going then also no one is bother to make it proper, When i say to store manager he said please complaint then only Mcd will take action, they dont respond us properly also. this will lose the business and customer support, Please take care of the complaint properly and resolve it

I picked three mc chicken burgers yesterday from you first goaoutlet that has just opened d day before yesterday... was very disgusted and upset as two of those burgers were not cooked... the patty meat was red and all chewy... very sad as my eight year old daughter was eating n noticed it... i know its a mad rush but do not compromise on quality...
I hope i get a resonable reply and compensation

We are the regular customer of Macdonald from Pune.
on dated 11 june 2016 time 17.31.55, I was ordered 4 nos of Allo tikki (invoice no. [protected] order no.469 from Hardcastle restraurants pvt.ltd. macdonalds family restraunt JM road pune 411004,
While eating the alloo Tikii we observed that the ingrident i.e. tomato was absent, onion on two flakes and very small amount of white souse inside the burger, which I was ask the concern person in restraurant saying it was by mistake.
We do no expect such a carelessness from you (Macdonalds)
Expecting some action and feedback.
Thanks,
Regards,
Nilesh

The delivery was served half an hour after i placed the order despite there were hardly 3-4 customers and then they served the horrible burger with no proper stuffing and the then there was no such official complaint book, though i have written complaint there but am not satisfied. Horrible Experience. The staff was not serving good and they didn't even bothered about the complaint

Your Order Number is
KEM[protected]

I got an half filled colddrink(without straw) wiith my meal in which the burgers were cold like it was kept in fridge.
I didnt receive my toy with happy meal.
I did not recive my piri piri.

I used coupon SMSIN125 with which one burger was free and i dont know from where it went away and not even showing in my order.

After that when i called the kempfort mall to send the remaining order a, they said they will not and if i want to escalate the case I can go ahaead and they dont care.

I have never seen such customer service in my entire life.
And that too not aat all expected fro mcdonalds.
I am a regular customer of macd but U lost one.
Burger king is much better than you in service and they know how to apolozise if its there mistake.