Mcdonald's India — wrong order delivered

Address:560066

I ordered 5 items today 18th april, 2018- paner wrap, 2 allo wrap, 2 veg pufs, 2 alu wages and 2 alu tikki - [protected]. But swigy guy missed on 3 products - 1 alu wages, 2 alu tikki, and 2 veg puffs. But, added one chicken burger which i didn't order.
Kunal, from mc de ordered an replacement nd was very helpful - [protected] wit 2 alu tikki and 1 alu wages. Wen i saw alu pufs was again missing.
So, chated wit arivind who was not even ready to listen wats the issue or gave empathy or at least gave option of refund. Just said sorry since order was been replaced cant help. Very poor customer service from arivind.
After the food got delivered allu wages was supposed to be large - but i hardly got 6 to 8 pieces. Is tat really a large? Very bad experience.
Is this the way to react for customers loss. Money food is not an issue, wen all relatives are together nd some ting happens like this - it's so embarrassing. Hope people who chat, think from customers point of view.

Let me know if you guys need photos for the same, since below attachment is not taking more than 2mb. I can send through email, if required.
Was this information helpful?
No (0)
Yes (0)
McDonald's India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sudhe Rao,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your contact number, Email id, and store location along with your detailed concern at [protected]@mcdonaldsindia.com, and our team will take this ahead.

Regards,
Team McDonald's
I visited McDonalds jabli, Teh- kasauli, distt. Solan HP on 16-5-18 arnd 2:01 pm and ordered 2 mcspicy chicken wraps. When I had a bite I saw a big hair in the wrap. Very disappointing to see McDonald compromising with its food quality. Bill and wrap pics attached.

McDonald's India Customer Care's response, May 22, 2018
Verified Support
Dear Manjot,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your Email Id, contact number with your detailed concern at [email protected], and our team will take this ahead.

Regards,
Team McDonald's

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    McDonald's India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    1406
    Pending
    294
    Resolved
    402
    McDonald's India Phone
    +91 11 2460 4047
    McDonald's India Address
    Head Office, 13A, Jor Bagh Market, New Delhi, Delhi, India - 110003
    View all McDonald's India contact information