McDonald's India Complaints & Reviews

Im name is tejas. I had ordered food of ₹ 235 at kalamboli mcd on 25/9, where firstly i had tried to pay my bill by my card, it taken some time n then she returned it to me, we tried it again, again same!! Then i give her cash for my order!! After some time sms comes saying that ₹235 has been debited to my account to the mcd!
I paid thrice for the same bill!!
Please refurn my money as soon as possible!
Reply me on my email.
Tejas. [protected]@gmail.com

I have visited ur stall at phoenix mall, pune, viman nagar, maharashtra on[protected].

I ordered 2 mc egg and some shake. Gave my card for payment however the bill generation took time and hence order dint place. So i left at that point. Ur shopkeeper also dint say anything.

Surprisingly after half an hour, i got a message that my card has got debited for rs.248.02

My card number ends with *7315

Please refund my money asap.

Its the ever worst experience with mcdonald's

Dissatisfied customer
Monalisha

Hi
My name is taufik
Contact no. Is [protected]
I was a fan of mac from last 8 years
Here i m complaining about my recent experience
I m talking about ur store at hfm limbadi gujarat
1st of all ur product level of mac spicy chicken is not up to expectaion now. It become worst and i hav given a order of peri peri but it was missing in my parcle.
Plz maintain ur food quality and prepare ur staff properly.
Thank u

Ice berg lettuce was served deteriorated in both the orders in mcspciy chicken as well as chicken maharaja.

When asked for a feedback / complaint book, outlet manger rahul white stated that they don't have one.

Overall they are left with no knowledge of food preservation and catering science.

I beleive they must be given haccp training atleast so they won't play with anyone 's life.

Ashwin kajale
[protected]

I had ordered from my nearest mcdonald's through the online order from mcdonald's but they dint respond back and i dint receive my order. I waited for almost an hour. This seems disappointing and i dint even get an option to cancel my order. Its worse ever customer service. The store where i ordered from mcdonald's kundanahalli brookfield bangalore did not receive my call when i called them for query. Hoping to text back my amount and better service.

This is regarding mc donald's outlet park square mall bangalore. I went to have breakfast at mc d @9am as my office is near by. The outlet opens at 9 am according to what's written outside the outlet. But the gates were closed and there was a staff inside the restaurant who refused to open it. The guards said it opens at 10 am. They should remove the notice outside the outlet or they should do exactly what is written. This has never happened in any outlet so far. I am a regular customer and this was really dissapointing. As it was a break from office which got completely wasted.

I had placed an order of rs. 400 to mcdonalds on 14th september online at oberoi mall, goregaon store. While making the payment though paytm gateway my order amount got deducted but the order was not placed.
I call mcdonalds to understand about the same but they mentioned that they did not receive any order nor any money and told to contact paytm regarding the same.
I communicated with paytm as well but they mentioned that the order was successful and to co-ordinate with mcdonalds regarding the same. Also if mcdonalds has not received the order and the money then they require the same on mail from their end through which further action would be taken.
Please help me in this regard.

Order for Rs 1231 was cancelled on 16th Aug 2018. Confirmation msg regarding cancellation rec'd on same with a msg that amount will be refunded within 08 working days. Till the typing of this message the refund has not yet bewn received in spite of providing details to their representative Ms Gauri Karnik on 12th Sep 2018. I think McDonald's is not bothered about it's customers as per the data itself reflects the same i.e out of 571 complaints only 10 resolved. So what else can be expected from such a franchise. So now I have been left with no option but to take help of a media help line no and then highlight the matter so that atleast they take a note of customer complaints and do not ignore. The question is not about Rs 1231 but it is the attitude of Mcdonalds. Worst experience will not order from McDonald's henceforth.

I have placed an order few days back on your application. My order was accepted initially, later on i got a msg that my order has been rejected stating out of service area.

Firstly, if my pin code (421306) was accepted then why it was rejected later on. Question arises here then if my area is not serviceable then it should have been rejected in the app itself, why it was rejected later on with incorrect reaaon.

Secondly, if you have rejected then why i have to chase for a refund. It is something should be automatically get credited. I want my refund to be credited asap. I want a compensation for the disappointment as well. Registered no. Through which order was placed is [protected].

I filed complain for twice charged from my card for order i placed on 4th aug. The counter guy told it will be refunded in 24hr but didn't refund till date. For last 15 days i mailed 5 time on
[protected]@mcdonaldsindia.com
Gauri. [protected]@mcdonaldsindia.com
But no reply. I have even messaged on tweeter 10 days back. Just got some automated msg that it will rise the issue but again no response.

I had cancelled an order on 29th August. I was informed that cancellation is successful and refund amount will be credited to the paytm wallet. But I haven't received the refund yet. I raised a compliant with paytm. They would need a confirmation from McD that the order was cancelled and the refund was initiated. But till now, i have not received any update on the issue from McD team. I have been trying to contact them everyday but without any success.
Below are the details:
registered contact no: [protected]
date of transaction :[protected] @ 6:06 PM
last 4 digits of your card, payment gateway, payment mode : Payment was through PAYTM wallet
order id : BNA-DL[protected]
payment amount: 526 Rs

My order was cancelled on aug 24, as the nearby store couldnt provide delivery service at that point of time. I was said money will be refunded within 7-10 working days. I also dropped an email to [protected]@mcdonaldsindia.com but still neither there is a reply or money refund process initiation.

Can't even imagine the service would be so horrible of my all time favourite mcdonalds. Really sad.

I cancelled a order on the 27th aug. Im still awaiting cash to return in my paytm wallet. Getting in touch with your team is so annoying.. Cust service no. Has a hold time of more than a hour. Some how i found your head office no. The lady that i spoke to was pathetic. She as me write feedback later the will get back. Still waiting for that reply as it has been more than a week after i summited the feeback. It has been such a bad experience.

I ordered a large mc aloo tikki meal from the mc donald's located in navrangpura area in ahmedabad in gujarat.
The quantity of fries i got was hilarious.
The amount i f fries was less than half the size of the pack in which you people give fries.
Really pissed off with the fact and would think a 100 times again before ordering something.

Hope you reply me back with this and come up with a solution.

I had placed an order from mcd on 26 aug 18, 3:54:28 pm order number: air-dl[protected], which was cancelled by since i chose different delivery address. Later when i enquired with their call center for refund they said, you may received within 7 to 8 working days. I had called to check my refund status, the response was not satisfying "you have to wait till 7 to 8 working days. We wont consider saturday and sunday" executive was lacking politeness and customer experience. Today[protected], when i called the customer care on [protected] person named suraj, floor supervisor asking me to write an email to their email support for refund. This was not informed to me at the time of raising my request for refund. Also, people work on stores never respect their customer's need. I placed an order which i received after 2 hours. Manager of the store is not willing to understand that customer order food for their hunger.

I have ordered a meal which had french fries, coke, and a chicken burger. They took rs 33 packaging charges but they didn't provide straw with the coke. Even the coke was tapped tightly. So the time when i opened it, it fell over the floor. What kind of nonsense logic is this. Your are not even providing the basic stuff with the meal. And the most funny thing is whenever i got delivery from mc di. I have to always assemble burger before eating. Improve your packaging quality and teach your staff what need to be provided with the meal as a part of basic stuff

I was order 1 large nonveg meal. When I received order I told order taker to give some extra ketchup. But she rejected my request and tell me to pay more money for ketchup. I paid for ketchup but she was not giving me any bill of ketchup and we are regular customer of mcd. We're visitig lots of branches of mcd and anywhere we visit nothing need any time pay more for ketchup. That was disappointing. I was facing problem at Kumar Pacific mall store of mcd when I complained about that to manager Asif but he was also not able to take any action about that. Staff was not good but burger was delicious ice tea also good, but fries was not crispy and it was not hot. Bad experience. Disappointin. Order no 252 mail- [protected]@gmail.com contact no - [protected]

Today evening I went to the McDonald's Drive Thru. First of all it took almost 10 minutes to order because there was no available on the order counter. After my order was taken, I moved forward and collected my order. While reaching home when I unpacked the order and started to eat the there were no lettuce in the burger as it was a Mcveggie burger, after 2-3 bites there was a long hair in the burger.

If an MNC like McDonald does not work upon there quality, than whats the fun of availability of such organization.

Branch : Sion, opposite OLGC school..

Order number 153
Date: Aug 28th 2018
Time: Around 9:15 pm

Ordered below things:
4 McVeggie
2 Coke
1 Big fries
1 peri peri
1 small potato wedges

Below thing was missing
1 small potato wedges

Not sure what action will be taken.. considering it genuine hope to get my wedges..

Name: Nikhil
Phone: [protected]

I would like to lodge a complain for my order # sis-do[protected] placed on 25th evening. All the order was wrong, lettuce was extremely rotten - brown n soggy. Inspire of paying extra money for cheese n jalapeño, the same was added. Also 2 burger n one drink was missing from the order.
I would suggest strong action or shut the operations.
Sincerely,
Gazala