Medi Assist India Complaints & Reviews

I am registered with MEDI ASSIST past 2years. Under the Corporate policy, Spouse and 1 Kids and parents as additional dependants are registered along with me.

Claim No :[protected]
Policy:[protected]

Admitted Hospital name : Narayana hrudhyalaya
Patient name : R S Subramanniyan
Claim ID:[protected]
Member ID : [protected]
Insurer I'd: MEMBER32584

Treatment...

Hi i enrolled my parents in medi assist health insurance through company oracle without noticing the charges, once i noticed the charges i tried to delete the names but it was locked.So i sent a mail to the medi assist to cancel the same, but they are telling me that its already enrolled and its not possible to cancel till the next year.And the premium amount will be going to deduct from my 2nd month salary onwards in 3 installments.I requesteded them that its just 2days and i have not availed any benifit so that please cancel the enrollments of my dependent because if the amount is deducted from my account means i will be in trouble & i cant meet my personal committment.So please help in cancelling the dependents enrollment.

appreciate your help

regards
Akansha
[protected].

I had enrolled with insurance of my my parents in 2022-23. even before first month expiry i told them to cancel as i have been charged huge amount as premium. i havent used any benefits just wish to cancel the insurance policy of dependent. the team told they will charge full premium and no cancellation or refund will be available on that.

can u please help...

I have mistakenly applied for Parental Insurance coverage and I was not aware of the premium.
Since my salary got deducted I got to know about it I have mailed medi assist but no use they are not replying to me.
As we all have free will to take the policy there should be a free will to cancel it.
As I am not able to pay the further premiums I am trying as hard as I can to cancel it but to my surprise no one from medi...

Medi assist is not paying immunotherapy treatment expenses above 2 L. So they have limit for this treatment 2L. Though I have top up for 15L, mediassist reject my claim. What is the use of top-up policy then?...

Hi,
I had submitted for my mother mala Krishnamachari who was admitted in hospital on 16 June at night 10.45 and 17June neuro surgeon confirmed that patient can live without ventilation support and her brain burst and filled all the parts of the brain.I[censored] want to keep her in ventilation u can but she cant be alive.So we asked for discharge hospital said need to say before 2hrs to start the process.At night 8.30 informed and last 10.30 PM we started from hospital and hence patient passed away at 11.11 Pm.When i asked for claim submission first they didn't mention anything.2nd time i had submitted no response And 3rd they are saying since 24 hrs hospitalization is not done no reimbursement.My question to Medi assit is patient is not alive for 24hrs why u re denying the claim
For reference attaching the discharge summary.I[censored] need to proceed legally pls let me know the process to proceed further.I had enquired star health insurance and doctor also they said in my case u can ask them.Claim id 28876432.

Claim no[protected]...Robotic TKR was done for my father on 1st July, 2022. And I have submitted all the proof asked for discharge summary, main bills, reports, doctors prescribtion and letter from doctor confirming why we opt for robotic TKR as there we few complications was there in femur. And the Medi assist intentionaaly deny my surgery cost even though all the documents were submitted. When the main surgeon cost is not reimbursed then what is the use of the insurance. I regret I was thinking mediassist as the best insurrer as I invested for 2 years but this time I was cheated by them as they are not ready to reimburse the surgery cost by saying robotic surgery is not covered. Its all fake reason. I want my surgeon cost to be reimbursed as soon as possible. Email - [protected]@gmail.com ph - [protected]

Robotic TKR was done for my father on 1st July, 2022. And I have submitted all the proof asked for discharge summary, main bills, reports, doctors prescribtion and letter from doctor confirming why we opt for robotic TKR as there we few complications was there in femur. And the Medi assist intentionaaly deny my surgery cost even though all the documents were submitted. When the main surgeon cost is not reimbursed then what is the use of the...

I raised a request to get ecard for my new born baby on 22nd but till now no response.

I am registered with MEDI ASSIST past many years. Under the Corporate policy, Spouse and 1 Kids are registered along with me.

Claim No :[protected]
Policy: Gold Plus
Patient Name : Itish Nigam
MAID : [protected]
Hospital : NRS Hospital Wakad Pune
Treatment Date : 04-June-2022 to 05-June-2022
Ailment Summary : B/L KNEE AND HIP ARTHRITIS
Claimed Amount : Rs. 143, 452

We...

Hi Team,

Regarding my claim[protected] I called n no of times to customer care and hospital already submitted policy documents 2019-20, 2020-21.
Why my claim is not moving at all from past two days.. I am really fed up with the medi assist customer service, they kept on telling like "we escalated". My mother surgery is pending bcos of this and covid cases also increasing..

Can you please help me in this regard as I took policy from you.

Regards
Abhi
[protected]

Hi Team,

Regarding my claim I called n no of times to customer care and hospital already submitted policy documents 2019-20, 2020-21.
Why my claim is not moving at all from past two days.. I am really fed up with the customer service, they kept on telling like "we escalated". My mother surgery is pending bcos of this and covid cases also increasing..
Please move the claim to next state asap

Regards
Abhi
[protected]

Hi Team,

One of my insurance claims[protected] submitted in Jan 2022 was approved and ready for settlement on Feb 15th, has been in the same state and has not been settled to date and there is no ETA as well.

Request you to kindly take this into regard and provide a resolution. I have tried contacting the MediAssist team and all they say is a technical problem just for me. I have been following them up regularly but no use.

As you know during the health issues, the settlement might be needed promptly else there is no meaning in obtaining the health insurance.

Thanks,
Krishna

I want to cancel my parental policy starting from year 2022-23. I did not receive any reminder mail or update regarding the open-window period for cancelling the enrollment for parental-policy. The helpline number or mail-id are useless. I want to cancel the parental policy. Policy no:[protected]P[protected]_Parents....

Dear Sir,

My insurance was declined.

Kindly request reconsider my insurance. Please do the needful sir.

Claim No[protected]

Dear Sir,

I was spent the Total amount Rs- 56000 for hospital expenses.

I am every month pay the insurance Amount. But, I am not get the insurance Amount yet.

Please do consider my insurance

Claim No[protected]

Thanks & Regards
Bright Tharma Raj S
[protected]@gmail.com
[protected]

Dear Sir/Madam, we want to tell that it’s a cashless claim . We informed you at the time of admission in the hospital but you denied for cashless as you promised at the time of renewal… we submitted all documents at that time … we requested many time our policy agent Bajaj capital and your employee to confirm our claim but they didn’t not respond us properly. After that as you asked… we went for reimbursement process… we submitted our all original documents at your office… but now we feel harassment from your side … we paid a high value premium for our policy. You made many commitments and offered at the time of renewal of our policy . But now you are harassing us … my mother is suffering from cancer but you don’t want confirm our claim … we are waiting for 2 month for your approval…
Sir/madam, our policy is vary old . We are paying premium from many years…
we are not so technical… we are villagers… we sent in attachment again the copy of first consultation card … if any doubt… pls contact our Doctor Dr Mukesh Patekar of Fortis Hospital.

Sir/Madam, now, pls don’t harass us more …otherwise, we have no option to go for complain against you to the higher authorities…

Thanks
Suramveer
Son of Gyana Devi
Contact no - [protected]

Dear Sir,

My claim No[protected]

My insurance Amount was declined.

I asked to year team. Your team members told, third boby is not eligible this policy.

What is your policy. My insurance Amount per year 250000. It is correct.

My family is used 2.5 lakhs, I am accepted. Otherwise exceeded my Amount value 2.5 lakhs. I am accepted.

Third child is not accept this policy. What is your problem.

India is big country 140 crore population. Last 5 years population is very low.

Now, our government told family 1 baby accepted. One generation 30 years. My generation 2 people death my family. My wife and mine. But, birth 1 baby. Therefore, birth bady percentage reduced, death person percentage was increased.

Same government told next 5 years ago, please increase the population. Same, situation is going in China.

Therefore, your policy is very wrong.

Can you support for my insurance Amount. Please add the insurance Amount. Please help me. I gave all the bills, discharge summary and all documents.

Thanks & Regards
BRIGHT THARMA RAJ S
[protected]@gmail.com
[protected]

I initiated the reimbursement process, provided all the documents, responded to multiple annoyed queries, and still after 1.5 months of back and forth, Medi Assist moved the claim to the "Repudiated - awaiting insurer concurrence" state.

There is no explanation why the claim was moved to this status, or what else they need from me. I have mailed them many times, calling on numbers that apparently are not working anymore.

The documents are clear and valid. I am really disappointed and frustrated at this time as Medi Assist customer care numbers are not reachable and no reply via email.

Regards,
Mani

I have provided all the bills for my father's cataract surgery . The hospital has provided the room rent bill and operation bill on the day of admission. On the day of discharge, hospital has provided the split up bill by mentioning the date and bill receipts details for admission date. But Medi assist team is not processing the claim, further asking for pre-numbered receipt for admission date.
Date of admission:10/3/2022
Date of discharge : 11/3/2022
Claim ref:[protected]
I need reimbursement for the claim