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Medi Assist India
Medi Assist India TPA Pvt. Ltd.
Customer satisfaction rating: 9%
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Medi Assist India Customer Care

Address
“Sri Krishna Arcade”, 47/1, 9th Cross, 1st Main Road, Sarakki Industrial Layout, 3rd Phase, J P Nagar
Bangalore
Bangalore District
Karnataka
India - 560078

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Customer satisfaction rating
9%
Complaints
990
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Resolved
94
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Medi Assist India Complaints & Reviews

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My policy no. is 272900/48/2020/1724
PNB-Oriental Insaurance
I got the policy renewed in April 2020.
Till date I have not received ID cards as per details.

DINESH KUMAR
MANJU

kindly arrange to deliver the same ASAP.

Regards,

Dinesh Kumar
G - 130/6, Ram Colony
Chhatarpur Extn.
New Delhi - 110074

Mob: [protected]
Email : [protected]@gmail.com
Oct 29, 2020

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    I want to submit Complaint Positive Review Neutral Comment
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    Company: Honeywell.

    I am struggling to raise reimbursement claim due to various reasons as under. I have send...
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    Dear Team,

    My father is applied a health insurance claim on July 2019 Ccn[protected]
    Policy no-[protected]-02,...
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    Last week[protected], I went to Mediassist branch - Aminjikarai, Chennai and handed over to all original documents in the...
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    I have submitted the claim documents on 23rd September and i have received a mail saying it will be processed with in 5 to 6 working days. But till now It is not processed. I checked with the team on 14th October and i received a mail saying it will take another 7 days to process. But till now there is no update. PFB my Claim Number

    Claim Number: 22464910

    Ticket Number: [protected]
    Oct 21, 2020

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      I want to submit Complaint Positive Review Neutral Comment
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      I have orient health insurance for which TPA is mediassist. My MAID is [protected]. TPA first didnt accept cashless service...
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      We are sending lot of mail for sharing hospital empanelment procedure unfortunately we did not got any information abut it .we are all ready updates all documents in medibuddy portal in 4 month before we can not get any information from your side . kindly share the empanelment formalities

      from payyanur eye foundation
      [protected]
      [protected]@gmail.com
      Oct 19, 2020

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        I want to submit Complaint Positive Review Neutral Comment
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        My mother was admitted for 16 days in the month of September 2020 in the hospital. I enquired mediassist what documents required...
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        I am working for TCS my employee ID 1222429. As per TCS HIS we can claim for Rs 15000 for home isolation covid treatment....
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        Recently my mother admitted for covid, hospital comes under network hospital list. After admission they gave estimate of 1337500 rs and mediassist approved 75000 ₹. At the time discharge the hospital gave claim of ₹177906 the mediassist approved only 50000₹. If I ask for details, they didn't provided clearly. If the medical insurance provider can't able to give atleast 50% of claim from amount then what is need for medical insurance. Y we have to pay for that. How we are thinking we are safe if we put medical insurance. Instead we can save the money n spend. At last we have to spend our own money. For this of disease whether the approved amount is ok before approving that just keep yourself in that place. don't use the word cashless.
        Oct 14, 2020

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          I want to submit Complaint Positive Review Neutral Comment
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          Dear Sir / Madam,

          Referring to subject claim reference, we are following your team for the claim amount approval since last many days. Claim amount approved for this claim is shorter by Rs. 3100/-. We have also provided all documentary evidence for this.

          Deduction made is as per below:
          25% of OT Charges: Rs. 2500/-
          Hospitalization cash: Rs. 600/- (200 per day x 3 days)
          Total: Rs. 3100/-

          We are not getting satisfactory replies from the MediAssist Team.

          Kindly look into this and do a needful for payment of this shorter amount on an urgent basis.

          Thank you
          Kumarpal R Shah
          Oct 12, 2020

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            Dear Sir,

            I am Chandan Thadani employee of reputed Bank.
            I was hospitalised due to Covid 19 in the...
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            [Resolved]

            I made a claim with medi assist insurance company and I submitted all the relevant documents but the hospital did not provide me with indoor case papers and treatment chart attested copy when I left devishiv hospital lucknow so when I went back to the hospital they said they are not allowed to give indoor case paper and treatment chart attested copy however they agreed to give it to the insurance company if they are contacted with when I conveyed the same to company they refused to contact and are asking same documents again and again despite clarifying situation several times
            Sep 21, 2020
            Complaint marked as Resolved 
            The claim amount was credited to my account thank you
            Sep 14, 2020

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              I want to submit Complaint Positive Review Neutral Comment
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              I am empolyee of axis bank ltd and my emplyee code is 197729. Name is parshotam kukreja.. Had submitted my claim in end of...
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              Hi OneAssist Team,

              I Received SMS from ICIC Bank that RS-1399/- deducted from my credit card to ONE ASSIST PLAN. without my permission..

              Please deactivate and refund my money ASAP.

              Date of incident : 2 Sep 2020
              Sep 03, 2020

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                Dear sir,
                I have admitted my late husband bijay kr satnalika in mission hospital (Icu), durgapur on 4th august 2020 and he was declared dead and discharged on 7th august 2020. We have submitted a reimbursement claim of rs 195000/- along with all required supporting, against which an amount of rs 78132/- has been passed as final payment.

                Please note as per the terms and conditions of the policy (Policy no 313400/48/2020/1186) we were supposed to get reimbursement of 2% towards bed charges on insurance amount and entire investigation and lab charges on actuals. Whereas, bed charges are passed at 1% (Rs 15000/- against a claim of rs 60000/-) plus investigation and lab charges rs 13413/- against a claim of rs 53650/-.

                Request to look into the matter to enable me to get correct reimbursement for your esteemed organisation.

                Thanks and regards,

                Mina satnalika
                Aug 31, 2020

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                  I want to submit Complaint Positive Review Neutral Comment
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                  Finally after one month of continuous reminder and complain my claim has been registered having no 22655313.
                  I have submitted claim for amount of rs 199854 but on portal they processing for only rs 158972.
                  I can not understand when i submitted all the documents why they do not mentioned in portal.
                  I have sent reminder to them but they have not get back to me by email or by call for clarification.
                  I hope with this complaint they will consider my concern otherwise i have to approch irda.

                  Thanks
                  Aug 29, 2020

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                    Hi Team,

                    I have been behind MediassistTeam to check on my claim status. I have sent all the relevant documents...
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                    I'm vandana kushwaha. My claim no. 22336921, ma id - [protected]. it has been a month since i approved my claim. But payment...
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                    Experience shared as a stakeholder

                    Respected sir/madam,
                    Recently i come into interaction with medi...
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