[Resolved] Medplus India — wrong billing and refusal to acknowledge the same

 
5 Reviews
Bangalore North, Karnataka, India
 Srivatsa M Hegde on Oct 14, 2018
Hello team,

Store details :
Store name : medplus amruthahalli
Address : no.136/6, amruthahalli main road, sahakaranagar post, opp sbi, bengaluru-560092

This is regarding the careless and rude behavior of the representative at the counter of the aforementioned medplus store. Please reach out to me for the retail invoice (Please corroborate the details i am mentioning below.)

My mother purchased some medicines, there were 3 issues from the shop attendant:-
1.in the invoice ending 25043 - the item with serial number 4 (Oxalgin nano 50gm gel) is erraneously billed.

2.in the invoice ending 24930 - the items serial numbers 3, 5 and 7 (Glycome t sr 500mg tab, primolut n tab and glycome t sr 500mg tab) were erraneously billed.

3. They have not mentioned the doctor's name in bill ending 25043 and neither customer's nor doctor's name in the bill ending 24930.

When asked regarding the same, the person at the counter was in denial and refused to give a new bill with the corrections and the return the amount in excess (Amounting to a total of rupees 278.79).

My mother is a salaried employee with an obligation to present her bills to claim the medical benefits in time. I request you to expedite the process of helping me in this regard. Since we are regular customers of medplus, if the amount is redeemable, even that is fine. I would also like to see you give a stern warning to the shop attendant/keeper since this is a black dot on the image of your medical company.
Complaint marked as Resolved Nov 18, 2018

Complaint Status


[Oct 15, 2018] MedPlus India customer support has been notified about the posted complaint.
Verified Support
MedPlus India Customer Care's response, Oct 15, 2018
Daer Customer,

Thank you for contacting us. we are sorry for the inconvenience faced by you and we have already escalated it to the department concerned. We request you to provide the customer ID or registered mobile no so that we can resolve your issue on priority. Call back or E mail us on[protected]. [protected]@medplusindia.com.

MedPlus Customer Care Team.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Its regarding medplus jp nagr 5th phase nxt to baskin robin .i went to collect my medicines i had ordered through online.while i showed the preacription bill from my mobile.i gave the mobile to the store person and he dint return me my phone.i will be lodging police complaint also.
If not taken action and there s no cctv camera also.
కాకినాడ, గాంధీనగర్, rail way station road షాప్ నందు మీ స్టాఫ్ సరిగా స్పందించుట లేదు..మందులు అడిగితే సరైన response లేకపోవడము.అలాగే పెద్దవారు తో మర్యాద లేకపోవడం, 2 or 3 items కె సుమారు 30 నిమిషాలు time తీసుకుంటున్నారు...
Date 18.10.2018
Dr. Ramakrishna
[protected].
In these two show guys who are working around 10 pm are very very waste guys. Theses guys do not know the value of customer. They are making customer to wait and they are doing their job and coming to customer.
dear sir,

Myself Shrikant Agashe, cust id: 8557449 and old customer would like to bring to your notice :
Please refer my cash memo no.[protected] dated 23.11.2018 of your Nigdi shop.
In memo they charged for xmet trio 55mg rs.93.60 but while giving the medicines they given me the strip which indicates price of Rs.75/- hence charged rs.18/- excess per strip. Normally I don't check being a reputed co. but the items were less I just cheked with cash memo it was not tallied and shown to staff. Then he told me this is old stock etc. But insisted for the strips of rs.75/- then he is told this medicines are not in stack etc. I was unhappy but he argued with me even the madam who was working with him.

I request to enquire in to the matter and arrange to refund the amount at the earliest.

I will be away for 10 days and expected to come back on 6th. Till then I expect to conduct the through enquiry and corrective steps. Please note that I am a Sr. Citizen with old customer. Management will give justice to me.

Thanks / Shrikant Agashe - Mo> [protected] > nigdi Pune - 411 044.

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    Medplus India - wrong billing and refusal to acknowledge the same