Mobikwik Complaints & Reviews

On 26th of Oct, I made three UPI transactions from ICICI to HDFC credit card payment through Mobiwik. Out of three, two were scucessful and one was pending at the Mobiwik, After that i raised the request, they mentioned that it is reversed to the bank. But my banker says that the money is in still mobiwik. Need to know to which bank they transferred the money.

Reply from my banker:
We understand your concern.
With reference to your mail we request you to go through the below details regarding beneficiary.
Beneficiary name : MOBIKWIK.

Beneficiary account number : XXXXXXXXXX7335.

Beneficiary IFSC code : HDFC0000280.
We thank you for giving us an opportunity to be of service to you.

On 10 th Nov I tried to recharge my jio account via mobiwik .Com from my jio app but unfortunately it was not credited till 11 Nov 18 . On 11 Nov 18 at 10 25 am I have called on the mobiwik customer service agent of mobiwik customer service mobile number a agent took the phone and I told him about the matter which happens on 10th Nov . I claimed him for refund on my money as as my recharge was not done but he told me to download the mobiwik app first as the procedure for refund he also asked me to download an anather app anydesk at first I rejected to download the app but managed me claverly by saying that this was the procedure for refund thus I download the app and he asked me to say the ten digit number to present it the app I told and he manned me to enter the card no ccv no to it suddenly and again he asked me to enter the amount suddenly I found a thipple otp was generated and a sum of 15398 was debited from my account suddenly I come to known that he has hacked my phone thus I manned to block my card the three trannscation as follows Mobiwik txn[protected] of rs 399 ABIPl txn[protected] of rs 9999 yes bank txn[protected] of rs 5000 I was unable to complaint​ on my home branch as of devali holiday I tried again and again to the same mobile no but no body picked up on the phone .Yesterday I have made a call from anather mobile to the same mobiwik mobile number they took the phone I have told all the detail to them and the agent given a complaint registration no of[protected] I was told that the enquiry team will call me within 24 hrs and no call came today again I called on the same mobiwik mobile no the agent told me that the complaint is in open stage the will contact through the mail. Thus request you to take necessary step to refund of my debited money .

Hi Team,

I have recharged my Vodafone mobile number on[protected] using My Vodafone app for rs 159 on and made payment through Mobikwik wallet. The amount got deducted but recharge was unsuccessful. When I have raised this with Mobikwik they are not ready to accept it and said recharge was successful at the merchant(Vodafone) side. But when I checked with the Vodafone customer care they clearly written over a mail that recharge was unsuccessful and amount should be credited back to my account. But it has not happened.
I even attached the mail copy to Mobikwik but they are not ready to accept and refund my amount.

Regards,
Shukoor

Good evening. On 14/09/2018 unauthorized transaction for rs.37, 500/- debited in my account through mobiwik. That transactions is not mine and more over some third party made a transaction without my permission. I have already made a complaint to the bank also. On that day nearly 10 transaction done though my debit card. So we request you please kindly refund the transaction from your end at an earliest. But till today they have not refunded.

I have transferred money to a frnd.. And transaction is successful but the amount didn't reached to the destination account so quickly grand my request and refund my money as soon as possible... Transaction id:[protected]... I have transferred money yesterday near about 11 am... It is shown to me that transaction is successful but frnd said and i also checked money is not credited to that account

Hello,

On 31st october, i did an imps transaction of rs 5000 and 1000 as transaction failed and amount got deducted.

Customer support told that issue will be resolved in 7 days and amount will be refunded but still it's been more than 10 days but no update.

Please look into the issue.

Following are the transaction details :

Date : 31st oct 18
Transaction type...

Hai, when i was doing transaction with mobikwik app to mynthra account the transaction was not succeed but amount (1783.00) deducted from my yes bank savings account on 9th november but still not refunded the amount to my account and i also informed many times on mobikwik support they are not giving us exact response like as per bank policies within (7-21) days the deducted amount will refund to your source bank for that i also visited to my bank but no amount is refunded from mobikwik, still how many days, i have to wait for my money, i think this is not write, you people were playing with us my money is dedicated one month's back still it's not refund, how can we trust online payments you people were not giving any response from mobikiwik costumer support, very worst service please refund my money, we have some comments my money is not refund from past one month. My registered email with mobikwik app (Vijaykumar. [protected]@gmail.com) and transaction details as below

"paid from card (#orderid:57a3a5ee63e6e)

Transaction id: 57a3a5ee63e6e"

I already paid my aug and sep bill through mobikwik app and the money was detected.

But when i am going to pay oct bill the both aug and sep bills are added and the bill goes high.

My nov bill is low but the total payable amount is high it is the sum of aug, sep and oct bill.

Ca number[protected]
Bill amount nov - 560
Payable amount - 2170

Name - abdul quadir
Email - [protected]@gmail.com

I made a payment for electricity bil on 14-oct-2018. The transaction was not completed. And the money deducted from my account. Now the failed transaction is not showing in my history. I raise a complaint to refund my money. They said the mone will be credited within 7-21 days. But a month has been over. Money is not refunded yet. And i can't contact the bank because they are not providing the transaction no or order id with bank. I have to keep begging for my own money
P

Plz retrun my money from jio recharge to mobikwik account. I am very glad to my retrun to my account, i mistake 1 digit to recharge from jio number so plz retrun my money back,,,, i am sorry to my misstake so i request you to plz retrun my money. The number recharge of [protected]and the right number was [protected]. Plz help me so i glad plz plz plz

Hi,
Due to multiple otp request i am not able to login then raised ticket regarding that issue and ticket id: 9666297 then the popup message appeared and shows try again after 24hrs. Then i again tried to login after 28hrs faced the same then had a conversation with twitter support they gave me an email id [protected]@mobikwik.com i did mailed on that but did get any satisfying reply. My email id is [protected]@gmail.com.
Now i don't have any hope that my issue will resolve, i believe that i wasted time money on mobikwik pathetic customer service.

Rs. 399 is deducted in my debitcard but the recharge on my jio mobile number [protected] is not credited. And no money refunded by mobiquick to me. So please my money return to me.. On my debitcard number.. I given my debitcard number to my account... So i complain to mobiquick.. Ahmedabad gujrat i m from.. And waiting for the money return from mobiquick

Wap to hindi
Tumara apps baut bakawass hay abe salo muje batao electricity ka bill do bar kon bharta hay be salo bus wallet se pyse katte ho na bill jama karte ho or na salo tamara contact no dete ho logo ko chutiya banate ho ager mere electricity bill payment have nahi na or jo do bar pyase kate o vapas wallet me vapas nahi aaye na too tamara apps jo hay na mobile me kya logo ke dimag se ager dilect nahi kiya na too mere na pritam panekar nahi muje mere pyase vapas wallet me chaiye

Good morning sir,

On november 5th i transfer 10, 000 rs amount to sbi bank account from my mobikwik wallet and the transaction was failed, but it is debited from my wallet and the same amount was not credited till now. Please ensure as soon as possible and refund my 10, 000 rs amount. Already i complaint 3 to 4 times and there is no response from the mobikwik customer care and my complaint ticket id is 9682475

Hello,

This is to inform you that i had recharged to my mobikwik wallet with rs.7000/- to make a payment to merchant. However, your app is giving option only to add money but not option to transfer money to merchant nor back to amount.

I have writing to your support from 5th of november and i have not received proper response. Unfortunately you do not have support number to contact.

It is so irritating for a customer to see your response time as 7 working and response from nodal officer is 21 business working days. Its so shameful for a company to keep a support ike this. This shows your level of company.

This is very cheaper than any lala company. I will never use your application again and i will ensure any of my friends or family should not use your application.

I will raise a complaint in cosumer forum if the issue (Reverse back to account) is not resolved within 5 working days.

My ticket id - 9652395.

Not regards but with regret for choosing your company.

Unhappy customer
Vanaja p

Reference ticket is attached with screenshot

Its like a nightmare.. Unable to contact customer care team they never responds call even i waited 9 hrs.. Unable to recieve any poaitive response... Need money its medical emergency and they are just playing wirh my money but not a problem..

By any which ways i have to wait so better to file a consumer case along cyber fraud case on this scam company

My Name is Antony from Kerala .On Nov 7 I created an account in Mobikwik.
They ask for aadhar no and when i give it, says service is unavailable.At Last i created account using my driving License ID .After Creating i put a sum of 210Rs into Mobikwik Wallet.After that i tend to recharge my Phone using Mobikwik Wallet .After Proceeding it says Service Is Unavailable. Not this also
other Features is not also working.Please Help me.

Hai, when i was doing transaction with mobikwik app to mynthra account the transaction was not succeed but amount (2351.00) deducted from my account on[protected], but still not refunded the amount to my account and i also informed many times on mobikwik support they are not giving us exact response like as per bank policies within (7-21) days the deducted amount will refund to your source bank for that i also visited to my bank but no amount is refunded from mobikwik, still how many days, i have to wait for my money, i think this is not write, you people were playing with us my money is dedicated one month's back still it's not refund, how can we trust online payments you people were not giving any response from mobikivki costumer support, very worst service please refund my money, we have some comments my money is not refund from past one month. My registered email with mobikwik app ([protected]@gmail.com) and mobile number is ([protected]).

As a new user for mobikwik I am not able to complete my kyc process due to which all of my bank transactions are getting failed which has been a major issue for me and secondly im not able to reset my password due to which im not able to use the app.kindly look into the issue and try to reslove it as soon as possible as im facing a lot of problems.

Hai, when i was doing transaction with mobikwik app to mynthra account the transaction was not succeed but amount (2351.00) deducted from my account on[protected], but still not refunded the amount to my account and i also informed many times on mobikwik support they are not giving us exact response like as per bank policies within (7-21) days the deducted amount will refund to your source bank for that i also visited to my bank but no amount is refunded from mobikwik, still how many days, i have to wait for my money, i think this is not write, you people were playing with us my money is dedicated one month's back still it's not refund, how can we trust online payments you people were not giving any response from mobikivki costumer support, very worst service please refund my money, we have some comments my money is not refund from past one month. My registered email with mobikwik app ([protected]@gmail.com) and mobile number is ([protected]).