Mobikwik Complaints & Reviews

I have made a payment of Rs.520 at Petrol pump through Mobikwik on 27 June 2018 . The amount had been deducted from my wallet but it's not credited to the merchant. I complained it to Mobikwik lots of times on Twitter as it has no other platform for customer support. Mobikwik kept on delaying my issues and further started harassing me mentally by assigning me tasks like go and collect the merchant handwritten letter that he didn't receive the money, ask him for bank statement for different different months. Several times they change the date of money deposit in merchant account and asked me for statement of that month. Mobikwik broke me fully. I have all the screenshot of the conversation and I have attached to this complaint.

Submit a Complaint

Dear Sir.
This is to inform you that I tried to recharge validity extend for my BSNL mobile No.[protected] through your portal and paid Rs.79.00 through my ICICI debit card on 20th.June, 20019.at probably in morning.Recharge status was failure..
I request you to be kind enough as per above cited circumstances do the needful at the earliest so that I get Rs.79 in my above mentioned account as early as possible.
Thanking you.
Rani B

I want to delete my mobikwik account because I am no longer living in India and my mobile number is deactivated.
I tried many ways but didn’t get any response.
I am not able to login into mobikwik account because it is asking for OTP and my mobile number is not working.
Mibikwik does not has a customer care number to call or email id to sent complain too.
Please help

Dear Sir.
This is to inform you that I tried to recharge validity extend for my mobile No.[protected] through your portal and paid Rs.36.00 through my SBI debit card on 17th.June, 20019.at probably in morning.Recharge status was failure.Then I found subsequently that trarif of BSNL mobile Rs.36 was no longer exist, amount will be Rs.74.00.Accordingly I did my recharge directly from BSNL portal.
My bank details is given below for your ready reference.A/C.No.[protected].
State Bank Of India.EMbypass.Kalikapur branch.Kolkata.700078.IFSC.SBIN0003907.Branch Code. 03907.
I request you to be kind enough as per above cited circumstances do the needful at the earliest so that I get Rs.36 in my above mentioned account as early as possible.
Thanking you.
Ashim Kumar Roy.
Contact No.[protected].

I hv added mny from credit card to account, which in return proceeded to wallet and the mobikwik account is showing "user is disabled" i dont know why is this happening, but i want my amount back to my account ASAP or else give my access to use my mobikwik wallet. Please see the message i got Added Rs 7262.67 to your MobiKwik wallet (ref id: 58b8f19ab69e0). New balance: Rs 7262.67. Not you? Raise concern bit.ly/helptct. please try to open my mobikwik account and let me know the reason why user is disabled

Tried to pay credit card bill from Mobikwik app, money got debited and it was credited to Mobikwik account stating transaction failed.
How come my money was credited to Mobikwik and contacting customer care several since last 21 days and their is like your transaction was failed and asming me to wait, thats all.
Please help me to refund my amount of rs 2000.

Attaching the details in the screenshots

Hi,

I was making a payment from mobiquik wallet to other credit card but mistekenly the payment delivered to the citi bank card i have chased up and they resolved my issue by their end. They refunded my money back to mobikwik account as i used this app to transact. But mobikwik did not refund my money into my bank account i will go to court if not resolved.

I was just going through some insurance policy that was displayed in mobikwik as advertisement. While filling all details i came to payment step and i stopped there and did not proceed. But still there is a debit of Rs.20 on 17.04.2019.And agains they have deducted an amount of Rs.20 has been continuously debited from 27.05.19 to 31.05.2019 illegally without my consent. I have neither authorised them nor submitted debit mandate for these illegal deductions. They are telling some nonsense that some checkbox was unchecked. Whatever nonsense box it may be without my signature how can they debit an amount from my wallet. Now i want to cancel that nonsense policy. But they(mobikwik) are asking me to contact the insurance provider and pay some charges. While it was done (illegally) through MobiKwik, why should i contact some third party. There should be some option in mobikwik itself to cancel any policy. It is not just giving advertisement through app and get some commission for insurance provider and forget, they (mobikwik) should take full responsibility.

2 months ago I had a transaction on my mobile number (vodafone) of Rs 1699, transaction shows successful but the mobile number not recharged. I had complain many times to the mobikwik team regarding the issues but then they disable my account.

Now I am trying from last 2 months to get my money back but they are not responding and if respond then they said that they will not refund the amount back.

Please look into the issue.

I have paid 10286 Rs for Max Life Insurance from Mobikwik site on 6th June 2019 . The transaction has failed but the amount has been deducted from my bank account. I waited for one week and tried to reach out to customer care but the number are wrong or lines are always busy. The order Id number is 58a911c159338. The amount needs to be refunded to my account. What course of action should I take now. Please suggest any Ideas and resolve my problem.

Dear sir/madam
i had pay pspcl bill from mobikwik wallet no.[protected].
but no slip generate or not payment refund in my wallet or bank account.
transaction date-25-5-19.
please solve to issue my problem .hurry
i make pspcl bill online through mobikwik [protected] number.
but payment will deducted from my wallent and pspcl slip not generated.
and abhi tak mere paise mere khate main nhi aaya hai.
aur naa hi pspcl bill receipt online pay hui hai

regards as
pal communication
[protected]/[protected]

Dear Sir/Madam,

I had recharged my airtel mobile (No. [protected]) in date 11/6/2019 by mobikwik (Recharge ID:OTHPG[protected] Mobikwik Gurgaon), my money was deducted from my account, but there was no recharge, please return my money.

Recharge ID :OTHPG[protected]Mobikwik Gurgaon

Previous complaint:
Ticket ID:11280219

Regards,
Lokesh kumar
Mobile No. [protected]

Sir my account is disabled from last 30 days.. Please unblock my mobikwik account. Why my account is temporarily blocked i don't know. Please help me to unblock my mobikwik account
Mobile No- [protected]
Email id- [protected]@gmail.com
That's it.. Hope you will help in getting my mobikwik account unlocked. And let them know what the ### is wrong with their Email service

Today I got a phone call from Shine.com, he asked me to for doing a transaction of 10 rupees for that, he gave a URL and asked to put my card details on it.Then i submit the card number and expiry date after that he asked me FOR my OTP but I did not tell him because the I understood his mind

After some time OTP messages comes again and again, and after that one message come at 3:55 pm for spent transaction of 10 rupees through my credit card and again one message come for transaction of INR 33333 on12.06.2019 15:56:27 at mobikwik.com on my axis bank credit card ending with 0888 after that again one message come for transaction spent amount ids 6415.00 .Please do need full as soon as possible.

I received a transaction details from my bank that Rs.61, 000.00 was spent on your SBI Card ending 7746 at WWW.MOBIKWIK.COM on 12/06/19.please check the transaction details done on today in between 12pm to 1 pm on priorirty.

This transaction is not done by me, some fraud people has done.So I request to cancel this transaction and return my whole amount immediately otherwise i will take this complain to higher authority .

Dear sir,
I have done transaction of RS 1500 bill payment on 25 April 2019 by mobikwik account but my transactions but still have not help by mobikwik support team.
Kindly help me.i am not able to earn money which I leave at mobikwik department.
Please do the needful action of the transaction I am facing financial problem.
Please help me.
Shyam Maru
[protected]

Hi team,

I have added 10k from cc in my wallet. amount credited in wallet however when I am trying to process the transaction to bank it says email id not found in request. please do needful as I have already done.KYC. I am trying to process the transaction since yesterday still no success. email id already updated on account.

Regards
Prashant Burman
[protected]...

Yesterday, I tried book a ticket from IRCTC I used mobiqwik payment gateway, the ticket amount was debited from my bank account but the ticket did not book.Please transfer my money back to my bank account as soon as possible as the ticket was not booked successfully..Below is the bank transaction details..
Amount 946.80 rs
ZP58aac[protected]ZAAKINDIANRAILWAYSCA

I have deposited 1200 money in my dream 11 account from debit card but i didn't receive it my account but from my bank account it's been debited so please help me to refund my money pos/e commerce mobikwik system[protected] [protected] waited for 2 /3 days but i didn't received it in my account so please refund my money in my bank account it will be great full i[censored] deposited in my a/c

I had been book a ticket from indigo site from sxr to cok and cok to sxr on DT 31aug and 23sep DT of booking 09/06/19 I amount of rs 12677 /- has been deducted from my account but still date not refunded to my mobikwik account nor my bank account either to indigo airlines transaction I'd qmbk[protected], mobile number:-[protected]
[protected]@gmail.Com