Mobikwik Complaints & Reviews

Address: 05, Khatima, Udham Singh Nagar, Uttarakhand, 262405

Sir, request is that 21000 rupees have been withdrawn from my account. My account is in the back of Baroda.
Account[protected]
Data 10/10/2019
Withdrawn time 13.51pm
Bank name bank of baroda.

Conusme name chandra mohan
Mobile number [protected]
Email id [protected]@gmail.com
Address khatima road sitarganj u.s nagar uttarakhand pin code 262405

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T

Tarjanisoni

from Mumbai, Maharashtra

Jun 11, 2019

Sir mera name tarjani kewal soni he mera mo.no.[protected] he.muje aj boost creadit 25000 mili he me withdrall money pe click karti hu to email id not found ata he.plz.help me.

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Address: A,203, Aashray appartment, Kalali,Vadodara, Gujarat, 390012, Vadodara, Gujarat, 390012

I have used this link for electricity bill payment but the it got failed on 08th June'2019 (at 10:44 am in the morning) due to technical issue and I got the same message from Mobikwik also, still amount was deducted from my account. Kindly revert my amount else asap. I have called on your customer care no. They have told me that your amount was wrongly deducted and revert you in 3 to 15 days.

Jun 10, 2019
Details :
Amount : 4500 rs
Electricity bill : Madhya Gujarat Vij Company ltd. ( MGVCL )
Date: 08th June'2019
Time : 10:44 a.m.
Status : Transaction failed
Bank : ICICI Bank Account

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Address: Address Good Earth Business Bay - #601, 6th Floor, Sector 58, Gurugram, Haryana - 122101, 122101

Dear Sir/Mam,
I was paying my overdue EMI using mobikwik it asked for payment of 2500 I paid the amount but payment is not done and deposited to my wallet from where I cant pay my EMI again it was asking to pay using DEBIT or CREDIT Card.
It is a monopoly because the wallet money in not transferable in account they are asking to pay charge for it and not allowing to pay my EMI using the wallet balance.
What should I do??

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Address: A/203, Aashray appartment, Kalali, vadodara, Gujarat - 390012, Vadodara, Gujarat, 390012

I have used this link for electricity bill payment but the it got failed on 08th June'2019 at 10:44 am in the morning. But due to technical issue and I got the same message from Mobikwik also, still amount was deducted from my account. Kindly revert my amount else asap. I have called on your customer care no. They have told me that your amount was wrongly deducted and revert you in 3 to 15 days.

Jun 10, 2019

Complaint marked as Resolved

Details : Amount : 4500 rs Electricity bill : Madhya Gujarat Vij Company ltd. ( MGVCL ) Date: 08th June'2019 Time : 10:44 a.m. Status : Transaction failed Bank : ICICI Bank Account

Mobikwik customer support has been notified about the posted complaint.

Jun 10, 2019

Updated by [email protected] Details :
Amount : 4500 rs
Electricity bill : Madhya Gujarat Vij Company ltd. ( MGVCL )
Date: 08th June'2019
Time : 10:44 a.m.
Status : Transaction failed
Bank : ICICI Bank Account

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R

ruchit bagmar

from Chandigarh, Chandigarh

Jul 8, 2019

Amount : 3861
Electricity bill : jodhpur vidhut limited (JVVNL)
DATE : 01st JULY 2019
status : transaction failed
bank : oriented bank of commerce

8 days gone but amount was not recived in my account .

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I have done recharge of Rs 220.00 through mobikwik but the recharge has not successful. But Rs.220.00 (Transaction ID - PRCR/[protected]/[protected]/ZAAK EPAYMENT SERVICE) has been deducted from my UBI bank account. In the transaction history it is seen that amount is refund to bank but actually no such amount is refund to the UBI account.

Please take necessary action for return to my account.

Thanks

RUCHIRA MANDAL

+1 photos

Mobikwik customer support has been notified about the posted complaint.

Jun 10, 2019

Updated by Ruchira Mandal Till now mobikwik has refund Rs220/ in my account. Pls do it as soon as possible.

Jun 11, 2019

Updated by Ruchira Mandal Mobikwik — amount not refund to ubi bank account

I have done recharge of Rs 220.00 through mobikwik but the recharge has not successful. But Rs.220.00 (Transaction ID - PRCR/[protected]/[protected]/ZAAK EPAYMENT SERVICE) has been deducted from my UBI bank account. In the transaction history it is seen that amount is refund to bank but actually no such amount is refund to the UBI account.

Today morning 3 people bearing phone numbers 80564835, [protected], [protected] called me and told that they are from mobikwik customer service and among them the person of phone number 80564835 gave me assurance to refund money and seek my last 6 digit of my debit card number. Being assured by his talk I told him and Rs 1500 is deducted from my account.. afterthat they again called me and said due to wrong transaction they did this fault and again asked for card details. And threatened to deduct all my balance from my account.

So people be aware of this fraud website mobikwik.
#fraud_mobikwik #shame_on_mobimwik

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Address: Mobikwik, Kolkata, West Bengal, 700092

I have transfer an amount of Rs 1833 on 6.5.19 at evening by using my standard chartered bank credit card.. my mob number is [protected] in which my mobikwik account is activated and I have transfer the amount to do purchase at grofers.. the transaction is being declined by mobikwik payment portal at that time but that said amount was deducted from my credit card account. I thought that the amount must be credited to my card account within 2 or 3 days as normal course of refund can take place for mis transactions. But very surprisingly I found that amount of Rs 1833 neither get refunded nor my mobikwik wallet shows any credit of that same amount.. I have send mail to the bank from which I get a reply that Marchant ( ie mobikwik ) is charged that same amount from the bank and for bank, it is a valid transfer of money to mobikwik.. now I want to know that where is my money and why mobikwik has stolen my money by doing this kind of fraudulent business???

P.S.Chakraborty
Mob : [protected]

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Address: At:Po Baneikela,, Joda, 758034

I have done recharge of Rs 100.00 twice but the recharge has not successful. But Rs.100.00 (Transaction ID - PG/ZP8ddfe4953eea/ZAAKPAY/DC-0475/) and Rs 100.00 (transaction id - PG/ZP58abef98eef81/ZAAKPAY/DC-0475/) has been deducted from my indus ind bank account.

Please take necessary action for return to my account.

Thanks
pradeept Mohapatra

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Hi,

I have done multiple transactions from mobikwik from past few months. Now on 6th june'19, i have transfered ₹10000/- to my mobikwik wallet for transferring to my bank account. When i'm trying to transfer money from "wallet to bank" i got the error "email id not found in the request". even i'm not changing my email id from mobikwik account, using same mail id, but still facing the error while transfer to bank.

I have already informed same think in the HELP option i don't know when there are going to resolve, previously it was direct online chat help desk was there presently i can see only the offline support which is very worst.

Kindly look into this & resolved this on a priority basis.

+1 photos

Mobikwik customer support has been notified about the posted complaint.

Jun 10, 2019

Updated by dinesh1113 Hi team,

Please help me still am facing the same issue please resolve it as soon as possible its emergency to transfer the amount to my Bank pleaseseeeeeeee.

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S

Sharuk Abinai

from Bengaluru, Karnataka

Oct 29, 2019

+1

I[censored] are getting an error "email id not found".Go to installed apps on ur phone, select mobikwik, clear all data, open the app, login again with ur phn number/email address.. now try transferring, You'll be good to go!! Cheers

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V

vyshnavi p

from Hyderabad, Telangana

Nov 15, 2019

Sharuk Abinai,

Thanks a lot, even I faced this issue for almost 15-20 days, the customer support was not at all picking up the call, I have followed your mentioned method, felt very happy that now am able to transfer the money to my account.

Thank you

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Address: GALLI NO -1,DEOLI, 110062

Dear Team,
Kindly help for resolve the issue.I am Rajesh kumar on 03/04/2019 My friend Shyam Chand add money in his mobikwik wallet through my Yes Bank Credit Card no 531849******5241, Rs.10376 on 03/04/2019 timing 16:09:43, transaction referance no MT190940067000010001321 .Amount deducted in same time from credit card but not refect in th mobikwik wallet, Shyam Chand, mobile no [protected] mail id [protected]@gmail.com.But next day morning 04/04/2019 amount reflect in wallet and auto refund to me order id 585aafbc258a9 at 07.48am Rs.10375.24.Amount deducted from wallet but not get in credit card yet.Both parties are saying Mobikwik and Yes bank we have not ur money .Then where is my money . Because money not in my credit card, money not in mobikwik wallet .one complaint ticket in mobikiwk ticket id 11015708, 07/05/2019 because mobikiwk have no customer care number where we talk essally.Please help me on this problem.

+4 photos

Jun 8, 2019

Complaint marked as Resolved

Dear Team, Kindly help for resolve the issue.I am Rajesh kumar on 03/04/2019 My friend Shyam Chand add money in his mobikwik wallet through my Yes Bank Credit Card no 531849******5241, Rs.10376 on 03/04/2019 timing 16:09:43, transaction referance no MT190940067000010001321 .Amount deducted in same time from credit card but not refect in th mobikwik wallet, Shyam Chand, mobile no 9873023425 mail id [email protected] next day morning 04/04/2019 amount reflect in wallet and auto refund to me order id 585aafbc258a9 at 07.48am Rs.10375.24.Amount deducted from wallet but not get in credit card yet.Both parties are saying Mobikwik and Yes bank we have not ur money .Then where is my money . Because money not in my credit card, money not in mobikwik wallet .one complaint ticket in mobikiwk ticket id 11015708, 07/05/2019 because mobikiwk have no customer care number where we talk. Kindly help. My mobile number 7827684989

Mobikwik customer support has been notified about the posted complaint.

Jun 10, 2019

Updated by Rajesh# Please resolve that problem as soon as

Jun 13, 2019

Updated by Rajesh# Kindly help for resolving this issue asap.

Jun 13, 2019

Updated by Rajesh# Still no one reply on this ..

Jul 30, 2019

Updated by Rajesh# Still not update yet.

Jul 30, 2019

Updated by Rajesh# I had complained on 7th June 2019.But there is no any update.This portal only for complaints not for complaint actioning..If it really works..i need ur support.

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R

Rajesh#

from Gurgaon, Haryana

Jul 30, 2019

Still not update the status yet..after may ..no one response from ur side

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Sir, I have done 1300/- rs transaction on 23 May 19 to transfer money to phonepe wallet using visa exclusive card provided by mobikwik wallet but transaction at phonepe end decline due to technical error. After that I many times try to reach customer care they suggest me to wait we will back to you within 12 days but till date my issue is not resolve and they never call me back.
Kindly intervene in my issue to reconcile as soon as possible.

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Jun 7, 2019

Complaint marked as Resolved

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Address: Airtel office , bibi wala road opp icici bank bathinda, Bathinda, Punjab, 151001

Dear mobikwik,

Please help to resolve the issue, m mobikwik ragular customer, Last 2 days ago I had a transaction which was to be done at the number of Idea set by mistake in Airtel, also same number working in idea oprater not airtel so why transaction successfully, same number not working in airtel, and also idea's number not done and atleast m again doing same payment, pleade help to refund my payment in my wallet

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Address: Lucknow, Uttar Pradesh

Website: Mobikwik

Please get my points back! This is fraud! I would have used the points somewhere while shopping..mobikwik did not add my max get more points to my account..I even got messages that the points are deducted..this is complete fraud coz I hav lost almost 250 rupees ..please refund or credit it in my account as soon as possible..cannot afford to waste my hard earned money

+2 photos

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Address: Galchour , p/o- saraiya ,p/s- Krishna garh, Bhojpur, Bihar, 802313

On 11nov 2018, mobikiwik has deducted 6000rs and when I asked about it to company, they disabled my account without my permission and refused to give back my money, many a time when I contacted through emails they are not replying. They are volieting the customer service Rule strictly made by the government so ! I am looking forward to take severe against this company, by the government to this fraud company.
Mob no.-[protected]
Userid-[protected]
Transaction id- 57aeb5d608a01
Transaction date-11nov2018
Time-12:59:46
It's been 6 months till now but they are not accepting my concerns and refusing to pay back

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Address: st no. indira nagri, Fazilka, Punjab, 152116

Dated 13-may -2019 two payment 1152 and 916 rs debit from bank account for add in wallet for paid two connect broadband bill payments by mobiwik wallet . but trajection failed amount debit from bank account. so many complaints login in mobiwik wallet but always shows only ticket id & but no solution still provide by wallet . so plz arrange to refund in bank account or add in wallet for bill paid. i have also confirm from bank for refund but they replied that in that no fault of bank server & fully responsible mobiwik wallet . so pls do the needful action to refund debited amount for company good will for present & future.

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I have done recharge of 499 to my docomo mobile number instead of my Airtel number mistaken.
I have completed this recharge through mobikwik today in the morning please help me to get solution of it. As this is very big amount of recharge need to recharge urgently my Airtel number.
Can you help me to get my money back in my wallet ?
Revert back will be waiting for your reply

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Address: Almora, Uttarakhand, 263601

Dear sir, i have done a mobile recharge of amount 399 today in the morning but the recharge is done in wrong number by my mistake.
On contacting that person the number is switched off since morning and i'm not able to contact that person.
So please it's a kindly request to you to refund my amount into my mobiwik account no. [protected]
I have also registered complaint to mobiwik help centre and they provide me a operator...

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Address: 5/96, Mondipalayam, Pongalur Post, Avinashi Taluk, 638459

I transferred 500 inr from my icici bank to indian overseas bank account [protected] using mobikwik app but the money not deposited to the beneficiary account. It was debited from my account instantly. I complaint to the mobikwik many times but no satisfactory response provided to me. Mobikwik close the complaint. My complaint ticket no.11117100

I complaint to the mobikwik customer care but taking long time for resolve the issue. Nobody is giving satisfactory response and asking for wait. But how much not clear..

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J

Jatin Nargotra

from Delhi, Delhi

Jun 4, 2019

I am do bank money refund but money are not gain in bank

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M

Md Nasrulla H

from Kolkata, West Bengal

Jun 5, 2019

Sicuirty pin block ho giya use kholna h sai mera block pin khol dijiye nahi mai kuchh bhi nahi kar pa rahe h

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Md Nasrulla H's reply, May 31, 2019

Sicuirty block pin cod khol dijiye please sar mai aaj baht dino she paresan hu

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Address: H.NO 403,GALI NO 5,PRITAM NAGAR LUDHIANA-141101, Ludhiana, Punjab

Reminder complain no 11164754

Dear sir,

We regret to inform that we have paid punjab state power ltd (Pspcl) electricity bill a/c [protected] vide order no mk[protected] dated 24/05/2019

Rs.2080/- through and said amount debit our credit card but not credit punjab state power corporation ltd a/c and electricity bill still pending

And bill unpaid so we want to know where my payment 2080/- has gone so are requested to do the need full early as sonn possible otherwise

Legal action to be taken.

Regards,
Romel singh

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J

Jatin Ran

from Mumbai, Maharashtra

Jun 1, 2019

Same happed with me.. its been 4 days but neither electricity bill is paid nor i received money back.. this app sucks.. theybdont even reply to issues.. they just send computer generated messenger

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Address: 951 samarth nager kodoli midc satara, Satara, Maharashtra, 415004

You just attempted to pay my e-store using mobikwik payment gateway.

Your payment was successful.
Payment details
Website: http://www.myestore.co.in
Order number: 7823304
Order date wed, 22 may 2019, 01:13 pm
Payment for this is test product description
Amount: inr 142.00
Payment method: card
Your name: umesh jadhav
Your email: [protected]@gmail.com
Your phone no.: [protected]
Your billing address: mh

Mobikwik customer support has been notified about the posted complaint.

May 31, 2019

Updated by umeshjadhav You just attempted to pay My E-Store using Mobikwik Payment Gateway.

Your payment was successful.
Payment Details
Website: http://www.myestore.co.in
Order Number: 7823304
Order Date Wed, 22 May 2019, 01:13 PM
Payment for this is test product description
Amount: INR 142.00
Payment Method: Card
Your Name: umesh jadhav
Your Email: [protected]@gmail.com
Your Phone No.: [protected]
Your Billing Address: MH

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R

rkokohli

from Jodhpur, Rajasthan

Jun 3, 2019

My account has been disabled since last 1 year
Whenever i try to login from my registered mobile no. It says 'user is disabled' .. mailed movikwik many times bt they dont reply ... i want mobikwik to unblock the account as its also affecting my bajaj emi card transactions ...

I have not received my order kindly check below mail - Comment #3449677 - Image #0

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N

Naresh Rawal

from Mumbai, Maharashtra

Jun 4, 2019

Please resolve my complete I have send money wrong contact no [protected]
Amount 5000/- and customer mobile no
Kindly resolve
My mobikwik reg no is [protected]

I have not received my order kindly check below mail - Comment #3450120 - Image #0

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L

LAXMAN VITKAR

from Pune, Maharashtra

Jun 4, 2019

I have done one transaction of 20th april 2019 by upi there transaction is failed but amount deducted in my bank account not received return & not received recipient account . I will continue follow up to mobikwik but no any answer me 50 days complete but no resolved my query so please help me.

I have not received my order kindly check below mail - Comment #3450197 - Image #0

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U

Ummi

from Delhi, Delhi

Jun 4, 2019

By mistake I do wrong
I don't want wallet credit Amount 10000
Pls get it back
I did not pay EMI
Mobile Number [protected]

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Address: D276 hudacolony near chandanagar railway station, Hyderabad, Telangana, 500050

My transaction got failed but amount has deducted from my mobikwik wallet but still I have not received refund already 15 days completed and 14 the date 1000 rupees and 18 the date 5000 rupees and already raised the complaint to Phonepay but they told pls raise complaint to mobikwik.what I will do my money has pending no solved any one.please dolved

May 30, 2019

Complaint marked as Resolved

8185950326

Mobikwik customer support has been notified about the posted complaint.

May 29, 2019

Updated by Jadubisoi Screen shot attached both transaction

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S

Saraswathi KANAGARAJ

from Mumbai, Maharashtra

May 30, 2019

Wallet debit 2376 not shown in history.
Kindly credit without delay

Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 151

money out

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online bill payment got failed in mobikwik and still amount got deducted from my account

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I was making a payment but deposited in wallet

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electricity bill payment failed and balance was deducted from account

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amount not refund to ubi bank account

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unauthorized charging money from credit card account

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unsuccessful recharge with deduction from my account

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email id not found message

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mobikwik wallet refund not get yet order id 585aafbc258a9 date/04/04/2019,rs.10375.24 at 07:48am

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my transaction on mobikwik failed but amount not return

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bill payment wrong account transfer

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max get more points deducted but not added to my mobikwik account

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regarding deduction of 6000/ rs and disabled my user id

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amount debit from bank account two time

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recharge to wrong number

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transaction done to wrong number

amount transaction

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bill payment transaction id mk01487454711

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I have not received my order kindly check below mail

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transaction got failed but money has deducted

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