Mobikwik Complaints & Reviews

Inspite of the decision of supreme court on 27-9-18 that proclaiming that no aadhaar card should be submitted by customers for verification of wallets in private companies and virtual aadhaar id provision should be made for authentication purposes in mobile apps since july 1, 2018, mobikwik is the only company which is working against public interests and government laws and promulgations.
I have been repeatedly complaining to the nodal officer of mobikwik but he says that it is company policy to take aadhaar details for kyc verification which i personally feel is unfair and the government and enforecement agencies alongwith uidai should stop mobikwik from such insistence. It is the duty of government to safeguard the interests of the public. I had also followed up a lot with the banking ombudsman, uidai (Phone calls they hardly received) but everybody pays a deaf ear to what we say or write to them. The ranchi uidai had earlier in may told me on phone that they were helpless to enforce virtual id before july 1 but even after that date they have done nothing-the e mails sent to them were never replied to. Due to the inefficiency of such agencies the company is having its own say at the cost of customer interest-it is simply concerned in reaping its own benefits by constantly changing its policies to suit its own ends.
It is my humble and ardent request to the government to intervene and stop such malpractices

On 19.9.18, mr rahul tripathi, with cell no [protected], mail i'd [protected]@ gmail.com, collected the credit card details from me and collected rs 81171/ from my card account. Funds have moved to b2b mumbai, recharge mumbai, amazon pay, mobikwk, oxizen wallet and one97 communication. Total loss on credit card on 19.9.18 comes to 81173.00.
On 20.09.18 he assuring me for total refund collected my debit card details and debited my ac for 19960.0).

Could you help in recovery of my funds.
V, radhakrishnan
Chennai 91
28.9.18

Dear sir,
I made a payment through mobikwik of jodhpur vidyut vitran nigam ltd. The payment was 1308. The amount is deducted from my account and transaction shows error. I called too many times in the customer care but they didn't pick the call.
I also did the transaction before that the same was happend. Very bad service from the mobikwik.
I want to know the status of my refund and how much time it will take to back my refund. Please take immediate action.
Thanks and regards
Vikram verma

For any type of complaints regarding refund, cashback supercash, account closure, account suspension, money got struck, order related issues, recharge related issues or any kind of problem
Mobikwik has given details of contact number: [protected]
Please contact the number to solve your issue, if the number comes busy in any case whatsapp the problem with screenshot and your issue will be resolved as soon as possible
Contact...

I have booked the tickets on mobikwik via justickets.in on 21st August 2018 and there is a cashback of 25% and I did not receive that supercash till now and in offer they did not mention offer starting date and mentioned only offer expiry date and did not receive supercash till now and responding too late.It is right way to give my supercash when you did not mention offer starting date and mentioned only expiry date.

The worst ever digital wallet i ve used till now.
I made a recharge to a phone number. Balance deducted from wallet but the recharge hasn't been done till now. Its almost 6 days since then.
Submitted my complaint couple of times but no response.
Submitted another query for my account deletion but still no response.
I can see the company's future.

On 19.09.18 mr rahul tripathi from mobikwk mumbai unit contacted me for access 2 healthcare policies. With the credit card details given by me he collected rs 81113/. On 20.09.18 the same person again called fory debit card details and collected rs 19960/. My total loss comes above 1/ lac.
The following cos are beneficiaries:
1. Mobikwk
2. One 97 communication
3. Amazon pay
4. Mumbai retail
5. Oxigen wallet
6. B 2 b

Sir, one o[censored]r cusomer has taken a money from our bank account he has done a fraud work please do return the sum of rs 10, 0000 his contract no.+[protected]
From this number he has called us and taken a sum of rupees 10, 000
And got transaction to ur mobiwink application please do resolve it and his current active number is[protected] please resolve and send back amount to our account sir please it's a request

Good afternoon,

1. As per your upi offer 100rs cashback for receive 20time money via upi and 100rs cashback for sending 20time money via upi and i m successfully completed this offer

2. As per your new offer o[censored]pi which is sending money to 10th time and get 50rs 20th to more 50rs at least 250rs cashback for money transfer via upi but i didn't get yet

My pending cashback is rs.350 as soon as...

I've transferred the amount of rs.10, 000 to the wrong account number ending with 6284 instead of 6281. I received a message while transferring in mobikwik stating account closed and the amount of 10, 000 is also debited from the wallet. While inquired in bank they stated the account 6284 doesn't exists and is closed.
It's been more than 4 days and there is no response nor customer support from mobikwik. My ph. No is [protected]br...

My account of mobikwik on my idea mobile no.[protected]
Today on dated 23 sept.2018 at about 3.40 pm i was recharging my idea mobile no. [protected] through mobikwik online recharge app on my laptop, recharge payment for [protected] transaction id: en[protected] which was failed but mobikwik deducted amount 79 rupees from my bank account which not recieved back till now

On 19.9.18, at 10.30 am one mr rahul tripathi, introduced himself as executive of bombay mobikwk unit. Putting good faith on his words i gave my credit card no with details. To my great shock he has been drawing amounts of rs 62380.00 within 2 hours. At the end of the day he promised to reverse. The total amount within 24 hours.
Next day at 10.30 am he again called me and assured to recredit the total amount at one stroke.. But mr tripathi wanted my debit card details. With much anxiety i gave the details. Again he took rs[protected]+9980) from my sb account.
Total loss to me swept to rs 82340.00.
When i requested him continuously to recredit the amounts he is telling me that it will take another. 4 days for reversal.

I am a senior citizen managing to make my both ends meet with my minimum pension.
Shall i request to take immediate steps for reversal of rs 82340/ to my sb account[protected]/ canara bank erode 638003. Ifsc code cnrb0001131
With hopes to get refunds early
V radhakrishnan
Chennai[protected]
[protected]@gmail.com

I have paid my electricity bill via mobiquick, the amount was charged from my bank account but the bill remained unpaid. Now there is no contact iis possible with the company that number given of customer care are wrong, on help desk they dont reply. Three days passed but no reponse at all.

What to do this company if any contact number is available than please provide

I wish to bring to you notice on 17 th sep 2018 using my debit card person called from [protected] and [protected] told that she called from sbi asked fordebitcard number and onetimepassword.my mother attended the call as she has not much knowledge about internet banking process.she was easily duped and gave off the debitcard number.as soon as the call was over she got sms from the bankstating that thetransactions of the amount rs21000 twice was made from mobikwik.com.we blocked the card as well as given complaint to the bank manager.localpolice.filed for.also filed a cybercrime complaint.so that it couldbeaborted an earlier.will you help me in getting back my money

Hello, mobiqwik, i have done 02 transactions through mobiqwik today morning on 21/09/18. My already existing wallet balance on mobiqwik was around 2448. Something. (I also have a mail from mibiqwik & history to prove it).
-then, today morning (21/09/18), i recharged my tatasky with rs. 48/- & so the wallet balance got around 2440. Something. Plus i got supercash of rs.12/- for this recharge. - then, on same day today morning (21/09/18) i shopped on myntra with rs. 2441 through mobiqwik. Its only extra rs.1/- than my wallet balance on mobiqwik which was rs 2440. Sonwthing already. But to my surprise, this mobiqwik made me add extra rs.28.64/- from my hdfc bank. & even after the successful transaction with myntra, to my another surprise, my supercash balance of rs. 12/- was also gone making it zero. So where all these extra money paid by me gone? The amount may be small but i am right in reporting issue if wrong transaction. Check the history in my mobiqwik account. Its my birthday & when other apps are giving me discounts & gifts, this mobiqwik is wrongly calculating & costing me money falsely, outright looting me.
Mobiqwik seriously need to refund me following, rightfully.
1. Rs. 27 in my wallet balance
2. Previous rs 12/- supercash back to my account.
3.& rightfully 10% supercash as running under the current scheme for successful myntra transaction. I wish you look in to this issue & refund me above. Mibiqwik has never solved any of my past queries with my satisfaction but only same, repetitive, clichéd official reply. It also spoiled my birthday enthusiasm having to spend time to report this issue.
- you pl. Either call me ([protected]) or give me legible, working number of mobiqwik where i can talk to customer care of mobiqwik. I rightfully need this issue solved to my satisfaction this time atleast.
Thanks,
- dr. K. J. Gohil
([protected]@yahoo.com)

Hi
I have paid airtel post paid payment through 4 transactions of rs450, 450, 440 and 500 = total rs1840 on 14th sep. To my surprise only the first transaction rs450 been credited to airtel but the remaining 3 not paid to them despite charged from my wallet in mobikwik. I raised ticket on 15th and the system says with in 3 days this will get resolved but nothing happened even after 5 days.

Best regards
Seshagiri meka
[protected]

Dear sir,

On september 15, 2018, i had paid a water bill of rs. 857/- (Rs. 814.15 deducted my oriental bank of commerce atm and rs. 42.85/- deducted my mobikwik super cash wallet, rs. 42.85/- added my supercash walltet) but rs. 814.15 but added my account or mobikwik wallet.

Kindly added my rs. 814.15 added my account or my mobikwik wallet.

The transaction details as under are attached with this email.

1. Mobikwik transaction screenshot.
2. Bank account statement screenshot.

Request to do the needful.

I've booked a rail ticket bearing pnr no.[protected] for 04 persons in mobikwik wallet vide txn id: [protected] dated 24.08.2018. Payment is successfully done. On the date of journey (I. E. 15.09.2018) i've got an sms from indian railways informing the rac status of my travel tickets. As i'm not interested to travel with rac tickets and as there is no option in mobikwik wallet for cancellation of rail tickets, i've raised a request in mobikwik help desk vide ticket no.9180766 for cancellation of tickets, few hours before departure of the train. But there is no response or action from mobikwik. I've also tried many a times to contact mobikwik through their contact no.[protected] and[protected] but there is no response.

Hi,

I transfer 2000 Rupees for My wallet to My Bank account at 10th September 2018 .It show the Wallet history Transaction Id :575810caa3109 credited. I click the invoice option, but No data found alert show . i don't receive the money in my account .Really i suffered this issue please solved the issue as soon as possible.

Regards
R.vijayakumar

My father received a call from [protected] yesterday i.e 12th Sept at 7:18 pm from SBI identifying himself as SBI Branch manager and saying that his debit card has been blocked and need to upgrade to new debit card, Coincidently he received a new debit card from SBI for security resons 2 days back so my father thought this might be regarding that only, and he shared the Debit card details and after 3 minutes he received a SMS from SBI for a transaction of Rs 25, 000 at MOBIKWIK POS with transaction details. I am attaching the screenshot for the same. Kindly help in tracing the transaction and provide the refund for the same.
I have already made an complaint at the nearest police station.