[Resolved]  LG E615 — LG mobile-handset and service issue

Address:Patiala, Punjab

Dear Sir,

I have purchased a mobile Model LG E615, Set serial number. 209kphg074961 with purchase date 28/12/2012.

I went to LG store on 15/5/2013 in Image service,chotti baradari, patiala, Contact number of agency.[protected] and [protected] for lodging a complaint of my mobile as i faced problems in hearing the caller's voice,battery problem and the phone use to gets hot while charging. The complaints were informed to the executive who attended me and he gave me 10 days time for resolving the problem. Today when i called him after 10 days he informed that he has not send my phone for the service and has kept my phone in his center. He also told me that he used my phone to check it and without sending it to the service center he declared that the phone is working properly.

The crux of all the email is
1) Why had he kept my phone for 10 days in his service center?
2) If he had not send it to service center then he should have called me and returned my mobile!!
3) Without my permission he has used my phone for 10 days and he himself declared that the phone is working correctly.

I request you to register a complaint against the whole matter and provide me resolution for this. I am till facing the above mentioned problems

Can any one from the LG management look into this and get my complaint attended immediately. I am sorry to say, I never expected this kind of attitude from LG, being a reputed company. The way you treat your customer is not at all accepted.

Thanks
Yogesh
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

LG Mobile — about the service

Respected sir,
i have purchase a lg mobile model (ku990 viewty) on 14th feb 2008 and from till that i have given my mobile 3 times for servicing because its given the problem of hanging while working and it switch off automatic for this problem i have given for servicing .when i give to the servicing to the service center they just formate the mobile and give to me but again the problem occur after few days,
So i request u to please pay attention in my request for this i will be realy thank to you
i am from jamshedpur jharkhand
Thanking you,
nitn agarwal
Dear sir i have purchased my LG mobile phone model.RD 3600 in month of October 2008 stil my mobile is in warranty period. from till that i have given my mobile 3 times for servicing because its given the problem of battery not charging and it switch off automatic for this problem i have given for servicing .when i give to the servicing to the service center they just formate the mobile and give to me but again the problem occur after few days, but the last time when i gave them my mobile for servicing because of the same problem occured.they told me that my phone battery was not working and need to replace it. so i replaced my old battery with a new one. and after replacing my old battery with new the same problem has started occuring. this has occured with me from the service centre which you have at kalyan ( Skylark Associates, Ph No: [protected],[protected] Dist Thane State Maharashtra) So i request u to please pay attention in my request for this i will be realy thank to you
my handset is LG dynamite 300.in showing is one fax received but not showing where is it

LG — HANDSET

i am using LG handset 6600 with a reliance connection, my handset is not working since last six months due to such unknown problem, set is not able to start and i havent got any favourable response from LG service centres...[protected]@yahoo.in
i m using LG kp220 dynamite hand sent with the network TATA DOCOMO
as when was trying save the network settings of gprs
the handset is asking to type
PIN DIALOG code wat is this pin dialog code ???

LG KP 220 Mobile hand set — hand set is not working

My LG KP 220 mobile hand set screen is showing imei error and i am not able to any thing with my hand set.I have purchased the mobile 4 years before.

LG — Problem in Mobile Handset

One of my relative was bought a New Mobile of LG. After using she found that the back side cover of the battery is fell down reguraly. The back side cover of the battery is not hold tightly with the mobile set due to the manufacturing defecets.

LG Mobile — complaint against service center

sir,

i want draw your attention towards the Owner of LG service center in our city.
he is misguiding his customers and making his own profits without serving his cutomers.Due to which LG cutomers are not not satisfied with his service andavoiding the use there products.

I hope sir you will take strict action towards him.

L G — mobile service

Dear Sir,
I have purchased a LGT 300 mobile on 14.02.2011.And i faced a problem after 2 months.and I went to Auth. Service centre SA Infosys Pvt. Ltd. Bhubaneswar.They some how returned the set after 2 days, saying that it is OK now. But after few days I faced some more problems and I gave it at same place on 20.07.11. They told me that mother board is defective. and it'll take 10 days to repair. Till now I had visited more than 7 times. they are so careless about the customers that they did not give any response and after my several reminder now also they are harassing me and playing with my emotion. Also again I had made online complain to the Company on 13.09.11.Already 4 months have been passed.I also tried to contact to The Manager ,in Charge. but no response I could get. I specially request to all mobile Consumer to not to purchase LG products to avoid ridiculous service from the company...I could not know what to do now?
From: Sunil Patnaik,bhubaneswar-[protected]

LG — Mobile Handset problem

I purchased a handset with imei no[protected] on 6/10/11 & in a week found mobile not working properly. I got it repaired after i came back to d city and again i m facing the same problem. Not even two months completed of pruchasing this set and so many problem with a new set
Lg set are very bad. I will advice every1 not to purchase this company set. D day i visited lg customer service center dat day only i realized most of them who have purchased lg set are regerting their mistake. My ph no is [protected]. Contact me to know how bad this company & company's product are
Dear Mr. Yogesh,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com

Regards,
LG Customer Support Team

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