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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Jan 11, 2026
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Mondelez India Foods / Cadbury India reviews & complaints page 67

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N
nasimmk
from Chennai, Tamil Nadu
Jan 22, 2016
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Address: 636308

Sir,
Im an engineering student .i buyed 5 rupees gems packet in[protected] at salem district Tamil nadu.when i opened the packet its fully infected and the colurs are changed and it shows dotted marks .it shows that best before one year but before itself it damge...like this means how we wil trust this product ...im requesting u to take a necessary action agaist this because this product mainly using childrens only .it wil more effect to them ... So pls sir pls take a necessary action against this...
+1 photos
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Feb 03, 2016
Mondelez India Foods / Cadbury India Customer Care's response
Dear Nasim, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. Thank you, Consumer Service Cell , Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    PayalYadav
    from Gurgaon, Haryana
    Jan 21, 2016
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    Address: 110092

    I bought a Cadbury silk caramello on 20th jan 2016.
    Its manufacturing date is 04/2015. and it would be used till 9 month.
    but its taste is very bad.

    it is not eatable
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Verified Support
    Jan 22, 2016
    Mondelez India Foods / Cadbury India Customer Care's response
    Dear Payal,

    Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

    Thank you,
    Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      B
      bhago@0112
      Jan 13, 2016
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      Address: Ahmedabad, Gujarat, 388001

      Dear sir/ma'm I have order product of cadbury which is not proper delevery by distriburors because & he is not proper talking with his custmor.. Thanks Bhargav Thakkar..
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Verified Support
      Jan 14, 2016
      Mondelez India Foods / Cadbury India Customer Care's response
      Dear Bhargav,

      Thank you for writing to us. Please let us have your complete postal address and contact numbers to enable us to inform the concerned branch.

      Thank you,
      Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
      No satisfied with distibuter & salesmen
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        0786mothermarry
        from Kotputli, Rajasthan
        Jan 5, 2016
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        Address: 110018

        We bought three chocolates from a shop in our society from aggarwal departmental store yesterday all the three chocolates with batch number H50616 /06/15 B2 contains fungus we asked the shop keeper to replace and complain as he did not took this matter seriously and advised me to make a complaint on my own please send anyone to have a look on this as we have kept the same above said carefully refrigerated for you kind inspection our address is 696 Vikas Kunj, Vikaspuri New Delhi 110018
        +2 photos
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Jan 06, 2016
        Mondelez India Foods / Cadbury India Customer Care's response
        Dear 0786mothermarry,

        Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. After receiving your details, our consumer cell will be contacting you in this connection.

        Thank you,
        Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)”
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          ID Pritesh Modi
          from Mumbai, Maharashtra
          Jan 4, 2016
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          Address: Mumbai City, Maharashtra, 400084

          January 4, 2016. I bought a Cadbury dairy milk fruit and nut chocolate. it was not expired by date expiry month was 7/2016, but it was having fungus. I just want you to take a strict action against this company. its really very harmful for every one.
          +2 photos
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Jan 05, 2016
          Mondelez India Foods / Cadbury India Customer Care's response
          Dear Pritesh,

          Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

          Thank you,
          Consumer Service Cell, Mondelez India Foods Private Limited (Formerly Cadbury India Ltd)”
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            S
            Shatanand
            from Ahmedabad, Gujarat
            Jan 1, 2016
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            Address: 380054

            I have purchased Cadbury chocolate pack manufactured in may 2015 all chocolate having fungus small part of chocolate my grandson has eaten so Pl take urgent action if anything occurs to him your company will be held responsible Shatanand Vyas 11Aatithya bunglas opportunity Milan park Vastrapur Ahmeda bad 380054 Mob no [protected]
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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              A
              ashokmodi500
              from Gorakhpur, Uttar Pradesh
              Dec 30, 2015
              May 24, 2023
              This thread was updated on May 24, 2023
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              Address: Jhunjhunu, Rajasthan, 333001

              Ret..MODI SUPPLIERS CODE .C-1498.. sir not receiving point amount from 2013 and not proper responsefROM DISTRIBUTOR(SHRI RUPANA DHAM AGENCIES) PLS CHECK
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              pls check
              Haseja Distribution Network Vikroli, institutional distributor of Cadbury is spoiling the market by selling his 65% stocks of his monthly allocation to the general market. He bribes the Cadbury sales officer Mr. Karan Manchanda and Area Sales Manager so that he can get his forged claims nd damages approved by the company.
              Tarun Kukreja owner also sells Cadbury Fridge nd visicoolers to the Market which are actually provided by the Cadbury company for his retail customers.
              Tarun sells Cadbury stocks to Masjid Bunder, Pune, Nashik nd many local retail areas of Mumbai.
              Dis area are not under his contract.
              He is cheating with the company.
              He also buys expired Cadbury stocks at cheaper ratesfrom the Market and then he claims the same stocks to the Cadbury company at the end of the month.
              There are many things which he does wrong with Cadbury Company.
              I request you to please take severe actions against him and remove him from your Cadbury Distributors.
              Dear sir I'm working Cadbury Tsi on April
              I cannot received my salary Expences vouchers
              So Balamurali stoped my cash . He is wrongly handle them.My UID 21735 emp code : 16134
              He is talk your spar kroguous talk to me
              . He is cannot working any market. Any problem cannot solved . Only work our home. But he is heavy Tarchare for me . So I relived April 2023
              But my money was pending please help them
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                S
                S. Naveen Kumar
                from Nellore, Andhra Pradesh
                Dec 28, 2015
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                Address: 500080
                Website: in.mondelezinternational.com/home#

                Dear Sir/Madam, I am S.Naveen Kumar, from Choice bakery in Kavadiguda, I am facing NO stock response from your Dealer from last 3 months. My outlet No: P-7 Program:[PS FS] UID: 1679693 I am ready to take up target quantity, but how can i reach the TARGET without Supply, My Business is getting down because of improper supply of dealer.
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                  P
                  Prerit Nagori
                  from Mumbai, Maharashtra
                  Dec 25, 2015
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                  Address: Mumbai City, Maharashtra, 400608
                  Website: in.mondelezinternational.com

                  I purchased rs 50 daily milk & to my shock the quality was pathetic. Cadbury is a brand, whom i always trusted & i have grown up with this choclate. Please maintain the standards !!
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                    I
                    Ishit Raval
                    from Bengaluru, Karnataka
                    Dec 18, 2015
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                    Address: Surat, Gujarat, 394510
                    Website: Cadbury india

                    I bought dairy milk caramel from Surat city, Gujarat and found it to be infected with worms and fungi. Pics are attached. I want strict action against it also I will refer the case to consumer court India.
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                      H
                      harsh swami
                      from Surat, Gujarat
                      Dec 11, 2015
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                      Address: Surat, Gujarat, 395009
                      Website: www.mondelezindiafoods.com

                      Dear Sir, You can see below about of what sort of dissatisfaction I experienced with your product(DAIRY MILK SILK). Same problem I have recently faced with your product(DAIRY MILK SILK BUBBLY), details of which is as below, Product name-Cadbury Dairy Milk Silk Bubbly Net wt- 50gm Batch code-I51002 A1 Pkd- 10/15 M.R.P.- 70.00 Shop Name- Mahadev Provision store(Tadwadi, Rander road, Surat) My contact details-Harsh K Swami 53, Gopaleshwar Society, Behind Satyam and Shivam Apt, Tadwadi, Rander road, Surat-395009 MOB- [protected]/[protected] Problem with your product is same as I earlier faced, It has been repeated for the second time. I have been attached with your brand since my child hood. but within the 1 year of time I am experiencing it for the second time, Explain me about of why should I be attached to your brand since I am facing these kind of problem? There are so many competitors in the Indian Market along with the new one Schmitten chocolates Should I switch to Schmitten chocolates forever from Cadburry or suggest my friend-circle to not to have cadburry? You being an International brand of the chocolates is not so serious about the quality of your product, then who would be responsible? I am not interested in spoiling your brand image by going to consumer care for claim without intimating your organisation. There are so many peoples in the India who might be facing such problems and might not be registering the complain. I have tapped your product and stored it in the freezed condition for your knowledge. Your are most welcome to contact me anytime. But stop playing with the health of an Indians.
                      Oct 18, 2016
                      Complaint marked as Resolved 
                      Company just have bundles of chocolates to provide customer for their grievance. Where I complained for 20 Rs Chocolate, I got 150 Rs Chocolate to shut my mouth. This is the fact that companies used to do
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Very very bad test n old chocolate in new pack. M not satisfied of Cadbury silk bubbly. I want my money back. My num is : [protected]

                      Unpleasant smell and very bad taste of dairy milk silk bubbly - Comment #2285038 - Image #0
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                        B
                        Balam Tainya
                        from Mumbai, Maharashtra
                        Dec 9, 2015
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                        Address: Thane, Maharashtra, 401209

                        I bought Cadbury chocolate from a local shop and it was defective when I opened the pack it was fully a diifrent colour and taste the manufacturing date was 9/2015 and I bought on 12/2015 it was 3 months old pls give a solution for it Bec its is not a matter of five rs it's a matter of my child health
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                          K_awal
                          from Mumbai, Maharashtra
                          Dec 3, 2015
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                          Address: Mumbai City, Maharashtra, 400703

                          Hello who so ever reading this email. I wanted to compliant about your product i purchased from a general store it had red ants in it. We were going to consume it but a red ant came out of it i have took pictures n video of red ants inside the product. So we would sent you the pictures n videos and even write a compliant in police station about the happenings.
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                            C
                            Chintanpatel
                            from Mumbai, Maharashtra
                            Nov 29, 2015
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                            White grainy spots over dairy milk chocolate

                            Address: 400086

                            In the cadbury celebration pack all 3 dairy milk chocolates had multiple white grainy spots all over the chocolates. These chocolates were neither expired nor were they refrigerated. The pack was kept at room temperature. Being a doctor myself it was shocking to find this in a product of repute. I hope cadbury looks gravely at the concerns of its consumers and provides redressal....
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                            aleo7k
                            from Pune, Maharashtra
                            Nov 24, 2015
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                            Address: 411037

                            I bought a Cadbury Bournville cranberry chocolate today (24th Nov, 2015) & found spider web like thing inside it with many small eggs. Its showing packaging details & dates as 07/15. Need answer from the co. Bought 5 packets just to throw in a dustbin it seems.
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                              Mohammed Danish Ovaisi
                              from Mumbai, Maharashtra
                              Nov 24, 2015
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                              Sir, I bought 500gm jar of Cadbury Bournvita and that jar have freezed itself. I don't know, why? So, please look in to this matter and kindly change both jar as soon as possible. Hope for soon and positve reply. Danish Agra [protected]
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                                P
                                Parul Varma
                                Nov 17, 2015
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                                Address: Mumbai City, Maharashtra, 400083
                                Website: Www.cadburyindia.com

                                Cadbury-Dairy Milk Crackle looked like ugly over heated, chemicalised some powdered jotted together. Manufacturing date is Aug 2015 but it seemed either it was an expired chocolate or there is some production process fault. Such a careless behavior of the top chocolate player of India delivering a super disgusting product. I will publish the same on social media. Very annoying!
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                                  Ashish Bali87
                                  from Mumbai, Maharashtra
                                  Nov 16, 2015
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                                  Address: Mumbai City, Maharashtra, 401107

                                  Hi, Would like to bring to your notice the presence of glass pieces in the chocolate. My fiancé was luckily saved as we noticed it in time. she was about to consume the diwali gift but fortunately after chewing it she noticed something wrong and after spitting it we found glass partical in it. I have taken images at the same time for reference. I would like to know a few things, same as listed below 1. What is your QC doing? 2. What if, my fiancé had consumed it? Would Cadbury be taking responsibility for such carelessness? I would love to take this matter to the consumer forum.
                                  Thanks Ashish Bali
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                                    neha012329
                                    from Bengaluru, Karnataka
                                    Nov 15, 2015
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                                    Fungus on cadbury dairy milk chocolate

                                    Address: Ghaziabad, Uttar Pradesh, 201009
                                    Website: cadburydairymilk.in

                                    November, 2015, I bought Cadbury Silk, to my notice there was alot of white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the expiry date is May 2016. I called on your toll free number [protected] 4-5 times but it is out of coverage area... Again, today same thing repeated.. I bought cadbury dairy milk and it contain lot of small white patches like fungus over it. Its really...
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                                    Anju Thakran
                                    from Delhi, Delhi
                                    Nov 14, 2015
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                                    Address: Kurukshetra, Haryana, 136119

                                    One of my friend buy me a cadbury silk from kurukshetra. the time i opened the chocolate it has many white rounded small tapeworm egg like structure on it .i have never seen such kind of things on chocolate before. i m not getting what is that . plz look into the matter. it has packaging date 7/2015.
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