mPokket Complaints & Reviews

Not a Close My loan cibil and New Phone number not a Update, Salary 3 months not a update .

Long day payment to Kiya usmein ek hi Abhi activate hua ek abhi tak kyon nahin hua

Sir merai phone pe per 30 jun 2024 ko mpocket finance private limited auto pay activate Ho gaya hai isai deactivate karnai ki kirpa ki jai please sir please

I have logged out of the application and i have lost my number i want to repay but i am not able to please help my register number is [protected] and my alternate number is [protected] please call me asap on my alternate number

My limit is 150000 but i drew all the amount but i received 10600 what about remaing money

I will pay the amount on the call itself if the amount will decrease please contact me

Dear Mpocket Support Team,

I am writing to express my frustration regarding an ongoing issue with my account that has yet to be resolved despite numerous follow-ups over the past two years. I have fully cleared all outstanding dues with Mpocket, but my CIBIL report continues to show a pending payment under my account. This is significantly impacting my CIBIL score and causing unnecessary complications in my financial profile.

Despite reaching out to your support team multiple times, I have not received a satisfactory resolution to this issue. I request that you urgently update my payment status with CIBIL to reflect that all dues have been cleared.

Please confirm the steps being taken to resolve this matter at the earliest. Your assistance is essential, and I hope to see prompt action from your side.

Thank you for your attention to this matter.

Hello mpokket, I accidentally blocked my account.Could you please unblock my mpokket account

Hello sir my video KYC is not getting done. I have been calling the customer care people for many days and I have also sent many emails but still my KYC is not getting done.When I am entering my Aadhar number in the video KYC, it is appearing that I have attempted KYC, please check it and get my video KYC done, I am trying from many days, my number is [protected], please let me talk to customer care because my No. it doesn't seem right

Dear mPokket,

I am writing this email to express my dissatisfaction with the credit limit assigned to my account. My account details are as follows:

- Account Number: [protected]
- Account Name: GAURANGKUMAR JIGNESHBHAI SURATI

I was expecting a higher credit limit considering my income and repayment history. The current limit is too low and is not meeting my financial requirements. I have been a responsible borrower and have made all payments on time.

I would appreciate it if you could review my account and increase the credit limit to ₹18, 000. If there is any additional information required from my end, please let me know.

I look forward to a prompt response regarding this matter.

Thank you for your time and assistance.

Sincerely,

Gaurang Surti

Date: 26/08/24
Amount : 500.85/-
Reference:[protected]
Transaction status: SUCCESS
Amount: 1007.01
Reference:[protected]
Status: FAILED
Amount: 1119.79
Reference:[protected]
Status: SUCCESS
Amount: 1570.50
Reference:[protected]
Status: FAILED
Description: HI i have made 4 different transactions to clear the loan on 26th August 2024 however, the application on shows 2 successful transaction and they have no record of 1 auto debit and 1 payment i made through google pay
Now i have been writing them since last 4 days no one has bothered to reply to me back and the collections agents, keep calling me about the payment. the executives don't have any control on the language while im in office they've been continuing the harassment but they are not bothered to resolved my issue neither they have any tracking mechanism to track my payments to and when i informed them that i have emailed my concerned, the executive point blank told me that even if i write 100 emails no one will reply and that is the fact even I wrote to [protected]@mpokket.com the email id mentioned in for registering the grievance, but it seems all are the same. they have been harassing like crazy even after making the entire payment. during my office hours i have harassed every single minute by calls it is so frustrating. i need to file for compensation of 10lakh (rupees ten lakh) for the torture and harassment i have gone through with the uncivilised way of dealing with the clients and there is a customer service but no one bothers to answer no email response and it is a RBI registered NBFC. RBI should strictly revoke their lincense
CC RBI
Kindly resolve the issue. with compensation.

Respected Sir,
I Pallab Ghosh Mpokket ID [protected].
I have already paid all Mpokket Dues on 15th July with Interest but still not updated as my CIBIL SCORE showing due/unpaid of Mpokket Loan.kindly update my account as soon as possible and help me to grow up my CIBIL SCORE.
Your early action in this regard will be highly appreciated.
Thank you.

I've cleared all my dues last month. And I've requested you to issue my no due certificate as soon as possible.. but till now I didn't receive any response from mpokket. Kindly do the needful.
Arjun B
[protected]

So, as you all know mpokket is a loan app and i opened the account at some emergency but now i want to clear my cibil because of my current educational purposes and i want a noc as i have no due remaining in the app. I have been persistently sending mail to [protected]@mpokket.com like more than 10 times and i have not received any support from them regarding the deletion instead they keep on calling me to borrow some money and ask me to take loans! And do you think this is a joke? I want to clear all my cibil so that i can live my life the way i want and i have no due too then why are they doing this? Not poor but worst customer service ever and they say they don't even know provide a option in the app or their customer support call line for account deletion. I sincerely request this complaint to be heard so that i will be able to continue my studies and close this mpokket account permanently.

Last two days i am sending continue email for your support but till time my issue is resolved my loan amount not received in my bank account and my credit limit also minus and application also shows payment is progress, but two days already completed. so I request to check and update. Loan ID :- MKE4A1665AID[protected]

Zubair ahmad khan
Khanpora goihard wandevalgam
Dear mpokket i have cleared ur all dues...and im unable to get my mdc from u ...i have mailed u 2-3 times but with no response... Please look into this matter

I require an overall NOC for Mr. Vikas Chauhan, that is me, that he has no dues left with mPokket till date. I mailed then twice but they are ignoring my mail. It has been 3-4 days since I have mailed them. I need that overall NOC for my joining purposes.
Please look into the matter.

Hello mpokket my name is somesh
Phone number [protected]
My mpokket account is deleted in mistakely i want to reopen my mpokket account please proceed it

Hi sir/madam my new account has been approved but I'm not able to borrow as it shows the bank account already exists.

It may be due to my previous bank account has not been deleted or my bank account isn't removed yet from your side for the previous account.

I request you to please recheck the system and do something so I can borrow fluently.

Thank you.

My new profile just got approved few days back but when I add my bank account it shows existing bank account so I am not being able to borrow please delete my existing bank account as I have only one bank account. I have emailed the company 100 times still issue isn't resolved please delete my existing bank account so I can borrow flawlessly.
My registered number: [protected]