Amazing! 🤩 It’s great to see how mPokket is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. mPokket’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.
Our team has spoken to you & we believe your concern has been resolved.
Regards,
Team mPokket.
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E
Er Um
Feb 23, 2024
A loan is active in my cibil but I have paid all dues.
A loan is showing active in my cibil account but I have cleared all of my dues so please look into this concern so that my cibil can grow up.
I have informed them that my last number which is registered with them was stolen ..I have not taken any sort of loan bt it keep showing in my credit score ...i contacted them that I m ready to pay 2k bt they are unresponsive
Mar 24, 2024
Complaint marked as Resolved
Verified Support
Feb 22, 2024
mPokket Customer Care's response Hi Nikita,
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
After payment
and as a goodwill
i withdraw rbi complain
but again they show their nature by puting wrong information in credit score.
i am going to complain in rbi again
Mar 24, 2024
Complaint marked as Resolved
Verified Support
Feb 22, 2024
mPokket Customer Care's response Hi Sanjay,
Our team has spoken to you & we believe your concern has been resolved.
Regards,
Team mPokket.
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M
mature
Feb 24, 2024
you practice unethical bussiness.
going to complain in rbi also in local ps for misbehaving with me and call me after work hour at night
force me to withdraw complain
and how you can disbursed money to paytm wallet which is completely illegal
Dear madam, i have taken a loan of 5500 rupees in an emergency situation and due to some financial problems i was unable to pay at that time.. Now I have enough amount to my total principal amount but with the late fines the loan amount is approx 11000 now.. Please i am requesting to remove the late fines and i can able to pay the due amount. Kindly understand my situation
Feb 23, 2024
Complaint marked as Resolved
Verified Support
Feb 22, 2024
mPokket Customer Care's response Hi Chandu,
Our team has spoken to you & we believe your concern has been resolved.
I requested loans from mpokket 4 days ago, i haven't received any amount from them, in their app it shows the amount is disbursed and it's active and it says check your bank account, however i have checked multiple times no amount was received from them.
Mar 19, 2024
Complaint marked as Resolved
Verified Support
Feb 17, 2024
mPokket Customer Care's response Hi Arsh,
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
A loan is active in my cibil but I have paid all dues.
A loan is showing active in my cibil account but I have cleared all of my dues so please look into this concern so that my cibil can grow up.
Feb 12, 2024
Complaint marked as Resolved
Thanks for the quick resolution, NAMAN TIWARI. I really appreciate mpokket's excellent service! Hi Naman, thank you for your quick response. I checked my account and my problem has been resolved.
Verified Support
Feb 12, 2024
mPokket Customer Care's response Hi Tanjil,
Our team has spoken to you & we believe your concern has been addressed. Aside, we have shared the No Due Certificate on your registered email id.
A loan of amount 500 is showing active in my cibil account but I have completed all of my dues so please look into this concern so that my cibil can grow up.
I have attached the supported doc.
Feb 12, 2024
Complaint marked as Resolved
Resolved
Verified Support
Feb 12, 2024
mPokket Customer Care's response Hi Tanjil,
Our team has spoken to you & we believe your concern has been addressed. Aside, we have shared the No Due Certificate on your registered email id.
Regards,
Team mPokket.
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K
Krish112
from Nizamabad, Andhra Pradesh
Feb 13, 2024
I paid amount but it's showing Active status.its effect on my cibil please give me noc statement.
Hii Mpokket team,
I have taken a loan of 10500 from mpokket and not able to pay my dues due to non employment from last 453 days, i want to pay my dues now but you have imposed heavy fines and penalty, for 10.5K you are demanding 20.8k. In the month of aug 2023 I have paid 5k and I have still 15.9k. Today I want to pay the principal amount if you provide full waiver on my late fees .
My phone number is [protected], mail id :...
I have recently changed my mpokket mobile from [protected] to [protected].
But I lost my new number.now I can’t login into my account with old number i have.please update my number to previous one that is [protected]
Mar 15, 2024
Complaint marked as Resolved
Verified Support
Feb 12, 2024
mPokket Customer Care's response Hi Kiran,
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
My registration number is [protected], Email: [protected]@gmail.com
Plz sir delete my account permanently. I have already mailed.but not responding.plz sir help me as soon as possible.
Feb 12, 2024
Complaint marked as Resolved
Thank you for responding. But still shown the mobile number alredy registe with us. Plz check resolve
Verified Support
Feb 12, 2024
mPokket Customer Care's response Hi Nitu,
Our team has spoken to you & we believe your concern has been resolved.
My limit is 10, 000 and I took loan from mpokket of 10k and due to my personal health issue I was not able to access my phone for months and now I have started receiving calls from mPokket stating my loan is due and I am ready to pay it but they have made the amount 21096 with late fee charges, I requested them multiple times to waive it but I am not getting a positive response from their side....
I trust this communication finds you in good health and spirits. My name is Manoj Kumar, and I am reaching out to address a pressing matter regarding the loan I have secured through your esteemed institution. Specifically, I am requesting a one-time settlement arrangement in light of extenuating circumstances that have significantly impacted my ability to meet the terms of our agreement.
I have paid all my outstanding loan with penalty on February 2022 but still its showing loan status is active.
I have paid all my outstanding loan with penalty on February 2022 but still its showing loan is active, 6 months ago i raised a complaint here they said please mention as resolved we will work in backend to close it. Now i tried to take a loan for bank they are saying i am having outstanding loans from mpokket.
Please help me to resolve it.
Mar 10, 2024
Complaint marked as Resolved
Verified Support
Feb 07, 2024
mPokket Customer Care's response Hi Srinivas,
Our team has spoken to you & we believe your concern has been addressed.
Hii Mpokket team,
I have taken a loan of 10500 from mpokket and not able to pay my dues due to non employment from last 453 days, i want to pay my dues now but you have imposed heavy fines and penalty, for 10.5K you are demanding 20.8k. I'm Not able to pay this amount. Please help me regarding this and also i'm not able to pay this amount at one time, i can pay in emi's.
My phone number is [protected] and mail id is [protected]@gmail.com.
I'm working in night shift, if i'm not able to answer your calls please drop me a msg on whatsapp
Feb 7, 2024
Complaint marked as Resolved
Verified Support
Feb 07, 2024
mPokket Customer Care's response Hi Aditya,
We did try to get in touch with you however the phone went on ringing. We will once again try & get in touch with you shortly to help resolve your concern.
Regards,
Team mPokket.
Verified Support
Feb 07, 2024
mPokket Customer Care's response Hi Aditya,
Our team has spoken to you & we believe your concern has been resolved.
Regards,
Team mPokket.
View replies
6
6:46
Feb 12, 2024
Even I have the same problem I am ready to pay the principal amount if you provide me waiver on late fee my contact number: [protected]
I took emi loam from Mpokket and i have to pay them back the first payment of rupees 961 which is due today but i cannot pay them back the system is telling me to complete my profile but i have already completed that from the beginning so please look into the matter and help me because i need to pay them back by Tonight
Mar 9, 2024
Complaint marked as Resolved
Verified Support
Feb 07, 2024
mPokket Customer Care's response Hi Limer,
Please DM us your registered number & we would certainly help you.
Regards,
Team mPokket.
View replies
mPokket Customer Care
from Kolkata, West Bengal
Feb 5, 2024
Verified Support
Hi Limer,
Please DM us your registered number & we would certainly help you.
A loan is showing active in my cibil account but I have cleared all of my dues so please look into this concern so that my cibil can grow up.