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mPokket Complaints & Reviews

mpokket.com

4.9

Updated: Sep 25, 2026

Complaints 1290

Resolved

1258

Unresolved

32

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mPokket reviews & complaints page 12

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As I have one loan pending I am looking forward to pay back the money but the intrest where they have put on my loan is pretty high so I kindly request the team to cutt of the intrest and i would need a NOC as well.

I hope the mpokket team contacts me sooner the possible and sort the things out.

Feb 13, 2026

Complaint marked as Resolved

Verified Support

Mar 13, 2025

mPokket Customer Care's response We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Verified Support

Mar 13, 2025

mPokket Customer Care's response We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Verified Support

Apr 01, 2025

mPokket Customer Care's response Please DM us your registered number explaining your issue in detail & we would certainly help you.

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Mera loan kaffi time sey due hai lekin mene hmesa time p bhara hai
Ess baar mere pass dikkat hogyi mere right leg m ligament problem hai or mey bhut preshan hu sb btane k bddd bhi customer care n mere ghr p call ki hai or mujhe harras kiya gya hai or mujhe time chahiye
Jbki mey genuine customer hu ess company ka too mere sth itna glt kyu

Apr 13, 2025

Complaint marked as Resolved

Verified Support

Mar 13, 2025

mPokket Customer Care's response We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

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I am not able to open my mpokket app as i am not receiving otp at my registered number they are calling me and no one is solving the issue what should i do

Jul 8, 2024

Complaint marked as Resolved

Verified Support

Jul 08, 2024

mPokket Customer Care's response Hi Shivangi,

Our team has spoken to you & we believe your concern has been resolved.

Regards,
Team mPokket.

Jul 08, 2024

Updated by Shivangi0023 Solved

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Hello Sir/Mam I am karan Singh Rawat I took a loan from M pocket of 2000 but fir to some financial issues I got late to repay that loan but now I have paid but my credit limit got zero please resolve this issue

Jul 1, 2024

Complaint marked as Resolved

I get what I want to know I am good

Verified Support

Jun 30, 2024

mPokket Customer Care's response Hi Karan,

Please DM us your registered number & we would certainly help you.

Regards,
Team mPokket.

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K

Karansrwt077

from Delhi, Delhi

Jul 1, 2024

My registered no is [protected]

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I have applied in a loan. The loan amount was 2000. Mpokket app show my loan was disbursed. My loan amount was not credit in my account. Please solve this problem as soon as possible. Register mobile number -[protected]
Register gmail id - [protected]@gmail.com

Jun 26, 2024

Complaint marked as Resolved

Contact mobile number - 7679741426 Gmail id - [email protected] Please help to resolve my problem please credit my loan amount in my bank account.

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Please remove all closed loans from my cibil profile as soon as possible because of that closed loans my cibil score is affecting so remove all closed loans and email NOC CERTIFICATE to
my registered mail [protected]@gmail.com
Registered mobile number
[protected]

Apr 11, 2025

Complaint marked as Resolved

Verified Support

Mar 11, 2025

mPokket Customer Care's response We would get in touch with you & resolve this issue. We are here to help our valued users' & would certainly assist our user in this regard.

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Hey mPokket, i have written tons of emails asking you to close my mpokket account as i have no need of more loans, but your support team is unable to help me, they do not even open my mail and if they open it, they just repeatedly write the same [censored] every time, i am requesting you to delete my account as soon as possible.

Jul 3, 2024

Complaint marked as Resolved

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I have lost my registered mobile number linked with mpokket .I have upcoming EMI pending need to repay .so I need to change my number or help me login

Feb 11, 2026

Complaint marked as Resolved

Verified Support

Mar 11, 2025

mPokket Customer Care's response We would get in touch with you & resolve this issue. We are here to help our valued users' & would certainly assist our user in this regard.

Verified Support

Apr 01, 2025

mPokket Customer Care's response Please DM us your registered number explaining your issue in detail & we would certainly help you.

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Address: Kurnool

Website: Mpocket app

Transaction failed and amount debited from bank account and also mpocket loan also not receive amount

Feb 11, 2026

Complaint marked as Resolved

Verified Support

Jun 17, 2024

mPokket Customer Care's response Hi Sir,

Please DM us your registered number & we would certainly help you.

Thanks & Regards,
Team Mpokket

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Dear support team,

I am Ayusman Samasi, I have cleared all my dues by the end of Feb, 2024. You could help in this it will be very helpful. Please update my cibil report, It's still in active and is putting Bad Impact on cibil due to Mpocket Loan! It's just 4K and i also paid with Extra Dues.

Please kindly update. My login no. Is [protected].

Apr 26, 2025

Complaint marked as Resolved

Thanks for Support ! My Complaint was Resolved

Verified Support

May 24, 2024

mPokket Customer Care's response Hi Ayusman,

Please DM us your registered number & we would certainly help you.

Thanks & Regards,
Team Mpokket

Verified Support

Jun 04, 2024

mPokket Customer Care's response Hi Ayusman,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Thanks & Regards,
Team Mpokket

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It has been 10 days still I didn’t get a link to pay the money not even a call i got from mpokket. If we don’t have money mpokket agent will call repeatedly and uses abused words. When we are trying to reach the agent didn’t get response

Jun 16, 2024

Complaint marked as Resolved

Verified Support

May 15, 2024

mPokket Customer Care's response Hi Mamatha,

We would certainly get in touch with you & resolve your concern.

Thanks & Regards,
Team Mpokket

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Z

[email protected]

Jan 26, 2025

I want to change my primary device to my new current device. My registered number is [[protected]] and I am getting no response from email. I created my account on OPPO reno 7 pro and now I'm using samsung galaxy m30s. Please help me change my primary device as soon as possible.

Z

[email protected]

Jan 30, 2025

I want to change my primary device to my new current device. My registered number is [[protected]] and I am getting no response from email. I created my account on OPPO reno 7 pro and now I'm using samsung galaxy m30s. Please help me change my primary device as soon as possible.

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I want to change my primary device to my new current device. My registered number is [protected] and I am getting no response from email. I created my account on Redmi note 8 and now I'm using redmi note 11 pro plus 5G. Please help me change my primary device as soon as possible.

Jun 4, 2024

Complaint marked as Resolved

Verified Support

May 15, 2024

mPokket Customer Care's response Hi Rahul,

Please DM us your registered number & we would certainly help you.

Thanks & Regards,
Team Mpokket

Verified Support

May 19, 2024

mPokket Customer Care's response Please DM us your registered number & we would certainly help you.

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S

Sumanta mPokket

from Kolkata, West Bengal

May 19, 2024

Please DM us your registered number & we would certainly help you.

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This is Avishek Roy, I have a loan from your company on number [protected], I have taken that loan for one of my friend on my name to help him, however he betrayed me and he is out of contact and he did not paid any money to me to repay the loan, now as the documents are on my name I know I have clear the amount, but I have lost my job and I am jobless for last 2years, today the agency people are calling up and threatening me to repay the loan if not done by today they will share the documents and details with my neighbour's, I have requested them for some time but they are not ready to listen, so I am requesting you to please give me atleast 2-3 months of time so that I can arrange money and repay the entire loan amount, please help me on this and stop the matter from agency.

Feb 11, 2026

Complaint marked as Resolved

Verified Support

May 15, 2024

mPokket Customer Care's response Hi Avishek,

Please DM us your registered number & we would certainly help you.

Thanks & Regards,
Team Mpokket,

Verified Support

Jun 04, 2024

mPokket Customer Care's response Hi Avishek,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Thanks & Regards,
Team Mpokket,

Verified Support

Mar 13, 2025

mPokket Customer Care's response We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

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I took loan of 14000 and now they are asking to pay 17000 as I couldn;t pay on time. need waiver on the loan and I will repay whatever I bought.

email id - mariya.[protected]@gmail.com

Feb 11, 2026

Complaint marked as Resolved

May 08, 2024

Updated by mraul I have taken loan of 14000 30 days back and mpokket people are calling 20 times a day to repay. I have financial crisis and unable to pay the full amount. I request you to either provide me EMI options of few months or give settlement amount.

I want to resolve the issue asap.

mariya.[protected]@gmail.com - registered email id

Verified Support

May 30, 2024

mPokket Customer Care's response Hi Mariya,

We would get in touch with you & resolve this issue. We are here to help our valued users' & would certainly assist our user in this regard.

Thanks & Regards,
Team Mpokket

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Hii there, i am kaushlendra singh customer of your m pocket app
registered number - [protected]
email - kaushlendra.[protected]@gmail.com
referal no - REF17801323

sir i am here to complain that my loan no -MKE2B71652BID[protected] has a repayment schedule of rupees 955 on 4 may 2024 and i have made that payment from my debit card to your app i also got confirmation email of payment but your app is showing that installment unpaid and charges late fees and also reduces my credit score i ask to to resolve that issue otherwise i have to go for the legal action regarding the deduction in my credit score after paying my installment . it is your fault that the payment did not showing i got the confirmation mail
kindly resolve my issue as soon as possible
thank you
kaushlendra singh

Jun 19, 2024

Complaint marked as Resolved

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I have been taken 17000, but now it is showing 40k rupees, my situation is very bad, my father got hospitalized, can you please give the waiver. I have recieved calls from mpokket they are using . Can you please reduce the amount I will pay it on the spot please give me waiver amount of 100%

Feb 11, 2026

Complaint marked as Resolved

Verified Support

May 01, 2024

mPokket Customer Care's response Hi Sir,

Our team has spoken to you & we believe your concern has been addressed.

Thanks & regards,
Team mPokket

Verified Support

May 30, 2024

mPokket Customer Care's response Hi Mamatha,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Thanks & Regards,
Team Mpokket

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Dear support team,
I am Hemant singh kanyal I have cleared all my dues by the end of June, 2022 if you could help in this it will be very helpful. Take this action very seriously and provide me NOC as fast as possible and reply or give any response at least after emailing me NOC. My reason for NOC is for the purpose o[censored]pdate my CIBIL. Please provide No due certificate(NOC) and close all my credit lines and update the CIBIL report, this will be helpful if you provide the NOC and close my credit lines.

Regards
Hemant singh kanyal

Apr 26, 2024

Complaint marked as Resolved

Mpokket has provided me NDC (No Dues Certificate) and also they have noted down the account no. of the loans that was being shown as active in my Cibil Credit Score. They said they will forward information regarding these four accounts to the Cibil authorities that there are no outstanding dues regarding conserned loan accounts. Also they said they will provide me updates through WhatsApp .

Verified Support

Apr 26, 2024

mPokket Customer Care's response Hi Hemant,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Regards,
Team mPokket.

Apr 26, 2024

Updated by Hemant 15 4pm I am available . You an call me

Verified Support

Apr 26, 2024

mPokket Customer Care's response Hi Hemant,

Our team has spoken to you & we believe your concern has been addressed.

Regards,
Team mPokket.

Apr 26, 2024

Updated by Hemant 15 Thanks

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Address: shahanurwadi aurangabad

I have already paid the loan but it is not removed from my Cibil Score

Feb 11, 2026

Complaint marked as Resolved

Verified Support

Mar 13, 2025

mPokket Customer Care's response We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Verified Support

Apr 26, 2025

mPokket Customer Care's response We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

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It's been 45 days i have cleared all my dues on mpocket, still credit report shows your loan is active and overdue . Because of mpocket my cibil has got affected severally, after paying all the dues with hefty fine, still we have to bear all these stuffs. Now I can't even get a new loan due to bad cibil.
As you said it will be updated within 45 days, so am writing this for you for not updating my report. do issue the NOC or send the updated reports to the respected bureau.

Apr 27, 2024

Complaint marked as Resolved

They have assured that, it will be resolved within few days.

Verified Support

Apr 26, 2024

mPokket Customer Care's response Hi Yashas,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Regards,
Team mPokket.

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A

Ayusman Samasu

May 16, 2024

My too. Literally F company!!! If i knew this would occur, I would have never took

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This my 5-6th complaint against mpokket

Why you are not able to slove ... .. When loan is overdue you charge hefty fees ... Now bcoz of you (mpokket )my credit score
Is falling.. You must be responsible for this

(((( I have cleared my all dues on[protected]

(My score went from 630 to 580 )
After 1 month of clearing all dues 🤯🤯

Sooo now are you guys going to give me compensation...!

Apr 26, 2024

Complaint marked as Resolved

Verified Support

Apr 26, 2024

mPokket Customer Care's response Hi Vikas

Our team has spoken to you & we believe your concern has been addressed.

Regards,
Team mPokket.

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