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mPokket Complaints & Reviews

4.9
Updated: May 3, 2026
Complaints 1287
Resolved
1255
Unresolved
32
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mPokket reviews & complaints page 12

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K
Karansrwt077
from Delhi, Delhi
Jun 27, 2024
Jul 1, 2024
This thread was updated on Jul 1, 2024
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Hello Sir/Mam I am karan Singh Rawat I took a loan from M pocket of 2000 but fir to some financial issues I got late to repay that loan but now I have paid but my credit limit got zero please resolve this issue
Jul 1, 2024
Complaint marked as Resolved 
I get what I want to know I am good
Verified Support
Jun 30, 2024
mPokket Customer Care's response
Hi Karan,

Please DM us your registered number & we would certainly help you.

Regards,
Team mPokket.
My registered no is [protected]
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    B
    Bikashmj
    Jun 26, 2024
    Resolved
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    I have applied in a loan. The loan amount was 2000. Mpokket app show my loan was disbursed. My loan amount was not credit in my account. Please solve this problem as soon as possible. Register mobile number -[protected]
    Register gmail id - [protected]@gmail.com
    Jun 26, 2024
    Complaint marked as Resolved 
    Contact mobile number - 7679741426 Gmail id - [email protected] Please help to resolve my problem please credit my loan amount in my bank account.
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      V
      Vamshi953
      Jun 25, 2024
      Mar 11, 2025
      This thread was updated on Mar 11, 2025
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      Please remove all closed loans from my cibil profile as soon as possible because of that closed loans my cibil score is affecting so remove all closed loans and email NOC CERTIFICATE to
      my registered mail [protected]@gmail.com
      Registered mobile number
      [protected]
      Apr 11, 2025
      Complaint marked as Resolved 
      Verified Support
      Mar 11, 2025
      mPokket Customer Care's response
      We would get in touch with you & resolve this issue. We are here to help our valued users' & would certainly assist our user in this regard.
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        4
        4dityarajput
        from Noida, Uttar Pradesh
        Jun 23, 2024
        Resolved
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        Hey mPokket, i have written tons of emails asking you to close my mpokket account as i have no need of more loans, but your support team is unable to help me, they do not even open my mail and if they open it, they just repeatedly write the same [censored] every time, i am requesting you to delete my account as soon as possible.
        Jul 3, 2024
        Complaint marked as Resolved 
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          Y
          Yugeshwar
          Jun 22, 2024
          Apr 1, 2025
          This thread was updated on Apr 1, 2025
          Resolved
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          Resolved

          I have lost my registered mobile number linked with mpokket .I have upcoming EMI pending need to repay .so I need to change my number or help me login
          Feb 11, 2026
          Complaint marked as Resolved 
          Verified Support
          Mar 11, 2025
          mPokket Customer Care's response
          We would get in touch with you & resolve this issue. We are here to help our valued users' & would certainly assist our user in this regard.
          Verified Support
          Apr 01, 2025
          mPokket Customer Care's response
          Please DM us your registered number explaining your issue in detail & we would certainly help you.
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            1
            12leo
            from kurnool, Andhra Pradesh
            Jun 6, 2024
            Jun 17, 2024
            This thread was updated on Jun 17, 2024
            Resolved
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            Address: Kurnool
            Website: Mpocket app

            Transaction failed and amount debited from bank account and also mpocket loan also not receive amount
            Feb 11, 2026
            Complaint marked as Resolved 
            Verified Support
            Jun 17, 2024
            mPokket Customer Care's response
            Hi Sir,

            Please DM us your registered number & we would certainly help you.

            Thanks & Regards,
            Team Mpokket
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              A
              Ayusman Samasu
              May 16, 2024
              Jun 4, 2024
              This thread was updated on Jun 4, 2024
              Resolved
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              Dear support team,

              I am Ayusman Samasi, I have cleared all my dues by the end of Feb, 2024. You could help in this it will be very helpful. Please update my cibil report, It's still in active and is putting Bad Impact on cibil due to Mpocket Loan! It's just 4K and i also paid with Extra Dues.

              Please kindly update. My login no. Is [protected].
              Apr 26, 2025
              Complaint marked as Resolved 
              Thanks for Support ! My Complaint was Resolved
              Verified Support
              May 24, 2024
              mPokket Customer Care's response
              Hi Ayusman,

              Please DM us your registered number & we would certainly help you.

              Thanks & Regards,
              Team Mpokket
              Verified Support
              Jun 04, 2024
              mPokket Customer Care's response
              Hi Ayusman,

              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

              Thanks & Regards,
              Team Mpokket
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                M
                Mamathabandaru
                May 10, 2024
                Jan 30, 2025
                This thread was updated on Jan 30, 2025
                Resolved
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                Resolved

                It has been 10 days still I didn’t get a link to pay the money not even a call i got from mpokket. If we don’t have money mpokket agent will call repeatedly and uses abused words. When we are trying to reach the agent didn’t get response
                Jun 16, 2024
                Complaint marked as Resolved 
                Verified Support
                May 15, 2024
                mPokket Customer Care's response
                Hi Mamatha,

                We would certainly get in touch with you & resolve your concern.

                Thanks & Regards,
                Team Mpokket
                I want to change my primary device to my new current device. My registered number is [[protected]] and I am getting no response from email. I created my account on OPPO reno 7 pro and now I'm using samsung galaxy m30s. Please help me change my primary device as soon as possible.
                I want to change my primary device to my new current device. My registered number is [[protected]] and I am getting no response from email. I created my account on OPPO reno 7 pro and now I'm using samsung galaxy m30s. Please help me change my primary device as soon as possible.
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                  R
                  Rahul Mandyal
                  May 9, 2024
                  May 19, 2024
                  This thread was updated on May 19, 2024
                  Resolved
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                  Resolved

                  I want to change my primary device to my new current device. My registered number is [protected] and I am getting no response from email. I created my account on Redmi note 8 and now I'm using redmi note 11 pro plus 5G. Please help me change my primary device as soon as possible.
                  Jun 4, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  May 15, 2024
                  mPokket Customer Care's response
                  Hi Rahul,

                  Please DM us your registered number & we would certainly help you.

                  Thanks & Regards,
                  Team Mpokket
                  Verified Support
                  May 19, 2024
                  mPokket Customer Care's response
                  Please DM us your registered number & we would certainly help you.
                  Please DM us your registered number & we would certainly help you.
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                    J
                    Johny Roy
                    from Kolkata, West Bengal
                    May 7, 2024
                    Mar 13, 2025
                    This thread was updated on Mar 13, 2025
                    Resolved
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                    This is Avishek Roy, I have a loan from your company on number [protected], I have taken that loan for one of my friend on my name to help him, however he betrayed me and he is out of contact and he did not paid any money to me to repay the loan, now as the documents are on my name I know I have clear the amount, but I have lost my job and I am jobless for last 2years, today the agency people are calling up and threatening me to repay the loan if not done by today they will share the documents and details with my neighbour's, I have requested them for some time but they are not ready to listen, so I am requesting you to please give me atleast 2-3 months of time so that I can arrange money and repay the entire loan amount, please help me on this and stop the matter from agency.
                    Feb 11, 2026
                    Complaint marked as Resolved 
                    Verified Support
                    May 15, 2024
                    mPokket Customer Care's response
                    Hi Avishek,

                    Please DM us your registered number & we would certainly help you.

                    Thanks & Regards,
                    Team Mpokket,
                    Verified Support
                    Jun 04, 2024
                    mPokket Customer Care's response
                    Hi Avishek,

                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                    Thanks & Regards,
                    Team Mpokket,
                    Verified Support
                    Mar 13, 2025
                    mPokket Customer Care's response
                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                      M
                      mraul
                      May 5, 2024
                      May 30, 2024
                      This thread was updated on May 30, 2024
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                      I took loan of 14000 and now they are asking to pay 17000 as I couldn;t pay on time. need waiver on the loan and I will repay whatever I bought.

                      email id - mariya.[protected]@gmail.com
                      Feb 11, 2026
                      Complaint marked as Resolved 
                      May 08, 2024
                      Updated by mraul
                      I have taken loan of 14000 30 days back and mpokket people are calling 20 times a day to repay. I have financial crisis and unable to pay the full amount. I request you to either provide me EMI options of few months or give settlement amount.

                      I want to resolve the issue asap.

                      mariya.[protected]@gmail.com - registered email id
                      Verified Support
                      May 30, 2024
                      mPokket Customer Care's response
                      Hi Mariya,

                      We would get in touch with you & resolve this issue. We are here to help our valued users' & would certainly assist our user in this regard.

                      Thanks & Regards,
                      Team Mpokket
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                        K
                        Kaushlendra Singh
                        May 5, 2024
                        Resolved
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                        Hii there, i am kaushlendra singh customer of your m pocket app
                        registered number - [protected]
                        email - kaushlendra.[protected]@gmail.com
                        referal no - REF17801323


                        sir i am here to complain that my loan no -MKE2B71652BID[protected] has a repayment schedule of rupees 955 on 4 may 2024 and i have made that payment from my debit card to your app i also got confirmation email of payment but your app is showing that installment unpaid and charges late fees and also reduces my credit score i ask to to resolve that issue otherwise i have to go for the legal action regarding the deduction in my credit score after paying my installment . it is your fault that the payment did not showing i got the confirmation mail
                        kindly resolve my issue as soon as possible
                        thank you
                        kaushlendra singh
                        Jun 19, 2024
                        Complaint marked as Resolved 
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                          M
                          Mamathabandaru
                          Apr 29, 2024
                          Feb 11, 2026
                          This thread was updated on Feb 11, 2026
                          Resolved
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                          Resolved

                          I have been taken 17000, but now it is showing 40k rupees, my situation is very bad, my father got hospitalized, can you please give the waiver. I have recieved calls from mpokket they are using . Can you please reduce the amount I will pay it on the spot please give me waiver amount of 100%
                          Feb 11, 2026
                          Complaint marked as Resolved 
                          Verified Support
                          May 01, 2024
                          mPokket Customer Care's response
                          Hi Sir,

                          Our team has spoken to you & we believe your concern has been addressed.

                          Thanks & regards,
                          Team mPokket
                          Verified Support
                          May 30, 2024
                          mPokket Customer Care's response
                          Hi Mamatha,

                          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                          Thanks & Regards,
                          Team Mpokket
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                            H
                            Hemant 15
                            Apr 24, 2024
                            Apr 26, 2024
                            This thread was updated on Apr 26, 2024
                            Resolved
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                            Resolved

                            Dear support team,
                            I am Hemant singh kanyal I have cleared all my dues by the end of June, 2022 if you could help in this it will be very helpful. Take this action very seriously and provide me NOC as fast as possible and reply or give any response at least after emailing me NOC. My reason for NOC is for the purpose o[censored]pdate my CIBIL. Please provide No due certificate(NOC) and close all my credit lines and update the CIBIL report, this will be helpful if you provide the NOC and close my credit lines.

                            Regards
                            Hemant singh kanyal
                            Apr 26, 2024
                            Complaint marked as Resolved 
                            Mpokket has provided me NDC (No Dues Certificate) and also they have noted down the account no. of the loans that was being shown as active in my Cibil Credit Score. They said they will forward information regarding these four accounts to the Cibil authorities that there are no outstanding dues regarding conserned loan accounts. Also they said they will provide me updates through WhatsApp .
                            Verified Support
                            Apr 26, 2024
                            mPokket Customer Care's response
                            Hi Hemant,

                            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                            Regards,
                            Team mPokket.
                            Apr 26, 2024
                            Updated by Hemant 15
                            4pm I am available . You an call me
                            Verified Support
                            Apr 26, 2024
                            mPokket Customer Care's response
                            Hi Hemant,

                            Our team has spoken to you & we believe your concern has been addressed.

                            Regards,
                            Team mPokket.
                            Apr 26, 2024
                            Updated by Hemant 15
                            Thanks
                            Helpful
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                              T
                              taueed
                              Apr 24, 2024
                              Apr 26, 2025
                              This thread was updated on Apr 26, 2025
                              Resolved
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                              Resolved

                              Address: shahanurwadi aurangabad

                              I have already paid the loan but it is not removed from my Cibil Score
                              Feb 11, 2026
                              Complaint marked as Resolved 
                              Verified Support
                              Mar 13, 2025
                              mPokket Customer Care's response
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                              Verified Support
                              Apr 26, 2025
                              mPokket Customer Care's response
                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                                Y
                                Yashas s
                                from Bengaluru, Karnataka
                                Apr 23, 2024
                                May 16, 2024
                                This thread was updated on May 16, 2024
                                Resolved
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                                Resolved

                                It's been 45 days i have cleared all my dues on mpocket, still credit report shows your loan is active and overdue . Because of mpocket my cibil has got affected severally, after paying all the dues with hefty fine, still we have to bear all these stuffs. Now I can't even get a new loan due to bad cibil.
                                As you said it will be updated within 45 days, so am writing this for you for not updating my report. do issue the NOC or send the updated reports to the respected bureau.
                                Apr 27, 2024
                                Complaint marked as Resolved 
                                They have assured that, it will be resolved within few days.
                                Verified Support
                                Apr 26, 2024
                                mPokket Customer Care's response
                                Hi Yashas,

                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                                Regards,
                                Team mPokket.
                                My too. Literally F company!!! If i knew this would occur, I would have never took
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                                  V
                                  Vikiq
                                  Apr 21, 2024
                                  Apr 26, 2024
                                  This thread was updated on Apr 26, 2024
                                  Resolved
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                                  Resolved

                                  This my 5-6th complaint against mpokket

                                  Why you are not able to slove ... .. When loan is overdue you charge hefty fees ... Now bcoz of you (mpokket )my credit score
                                  Is falling.. You must be responsible for this


                                  (((( I have cleared my all dues on[protected]

                                  (My score went from 630 to 580 )
                                  After 1 month of clearing all dues 🤯🤯

                                  Sooo now are you guys going to give me compensation...!
                                  Apr 26, 2024
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Apr 26, 2024
                                  mPokket Customer Care's response
                                  Hi Vikas

                                  Our team has spoken to you & we believe your concern has been addressed.

                                  Regards,
                                  Team mPokket.
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                                    Txla
                                    Apr 21, 2024
                                    Apr 26, 2024
                                    This thread was updated on Apr 26, 2024
                                    Resolved
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                                    Resolved

                                    I am Vibhanshu Pant and this is regarding loan settlement and closure.
                                    I am a student and I didn't get any of the pocket money from my family. Also my family is facing a financial crisis.
                                    I want to close the Mppoket loans. Hence I humbly request you to please remove the penalty amount and share me the link for making the final payment of the principle amount and provide me NOC for that.
                                    May 27, 2024
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Apr 26, 2024
                                    mPokket Customer Care's response
                                    Hi Vibhanshu,

                                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you. Please may you be updated that we have shared the No Due Certificate on your registered email id.

                                    Regards,
                                    Team mPokket.
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                                      C
                                      Charan Karunakar
                                      from Noida, Uttar Pradesh
                                      Apr 17, 2024
                                      May 1, 2024
                                      This thread was updated on May 1, 2024
                                      Resolved
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                                      Resolved

                                      Hi i have took loan of one year back due to my health issue i was on bed rest and out of work and recently joined in job so i said to the people also multiple times and i have submitted the documents also and even though calling and harrasing me like will visit to the location even am lifting the call and giving the proper answer also and jus now from chennai mpokkt customer care girl spoke very rudely that will visit to the location what u want to do u do i will make home visit so that means she threatening and spoiling my entity in my home location is that fare even i said her i will pay next this month i have not received the salary i said clearly also she is using such bad words the name of the girl in chennai ananya, see a person right the complaint and responding ober the calls means its shows that the person will pay right if the support people behaves wrongly what it means even multiple times also after saying again again she is calling and spoiling my name
                                      Jun 1, 2024
                                      Complaint marked as Resolved 
                                      Verified Support
                                      May 01, 2024
                                      mPokket Customer Care's response
                                      Hi Charan

                                      Our team has spoken to you & we believe your concern has been addressed.

                                      Regards,
                                      Team mPokket.
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                                        S
                                        sumanth0415
                                        from hyderabad, Andhra Pradesh
                                        Apr 16, 2024
                                        May 1, 2024
                                        This thread was updated on May 1, 2024
                                        Resolved
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                                        Resolved

                                        This is sumanth i have taken loan from mpokket in my college days but i not paid at that time due to covid so that i completely forgot about my payment and they increased interest as much as they can i took 10, 000 now they are telling to pay 36000 but i cant pay that much i want waiver from my penalities so that i can clear my pending dues immediately please look into it and bring me out from this problem.
                                        May 3, 2024
                                        Complaint marked as Resolved 
                                        Very impressive service
                                        Apr 16, 2024
                                        Updated by sumanth0415
                                        This is sumanth reddy I have taken loan from mpokket in my college days I unable to pay at that time because of covid 19 and I completely forgot about that I took 10k but they are asking me to pay 36k im unable to pay that much I want waiver in my penalties and fines so that I can clear all my pending dues
                                        Verified Support
                                        Apr 23, 2024
                                        mPokket Customer Care's response
                                        Hi valued mPokket user,

                                        We are here to assist you in every way possible & would like to get in touch with you at the earliest. As we are unable to identify your account on the platform, we earnestly request you to DM us your registered number & we would certainly help you.
                                        Verified Support
                                        May 01, 2024
                                        mPokket Customer Care's response
                                        Hi Sumanth,

                                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                                        Regards,
                                        Team mPokket.
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