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mPokket Complaints & Reviews

4.9
Updated: Aug 12, 2026
Complaints 1289
Resolved
1255
Unresolved
34
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mPokket reviews & complaints page 12

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A
Abhishek4418
from Lucknow, Uttar Pradesh
Jul 8, 2024
Mar 13, 2025
This thread was updated on Mar 13, 2025
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Mera loan kaffi time sey due hai lekin mene hmesa time p bhara hai
Ess baar mere pass dikkat hogyi mere right leg m ligament problem hai or mey bhut preshan hu sb btane k bddd bhi customer care n mere ghr p call ki hai or mujhe harras kiya gya hai or mujhe time chahiye
Jbki mey genuine customer hu ess company ka too mere sth itna glt kyu
Apr 13, 2025
Complaint marked as Resolved 
Verified Support
Mar 13, 2025
mPokket Customer Care's response
We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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    S
    Shivangi0023
    from Lucknow, Uttar Pradesh
    Jul 6, 2024
    Jul 8, 2024
    This thread was updated on Jul 8, 2024
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    I am not able to open my mpokket app as i am not receiving otp at my registered number they are calling me and no one is solving the issue what should i do
    Jul 8, 2024
    Complaint marked as Resolved 
    Verified Support
    Jul 08, 2024
    mPokket Customer Care's response
    Hi Shivangi,

    Our team has spoken to you & we believe your concern has been resolved.

    Regards,
    Team mPokket.
    Jul 08, 2024
    Updated by Shivangi0023
    Solved
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      K
      Karansrwt077
      from Delhi, Delhi
      Jun 27, 2024
      Jul 1, 2024
      This thread was updated on Jul 1, 2024
      Resolved
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      Hello Sir/Mam I am karan Singh Rawat I took a loan from M pocket of 2000 but fir to some financial issues I got late to repay that loan but now I have paid but my credit limit got zero please resolve this issue
      Jul 1, 2024
      Complaint marked as Resolved 
      I get what I want to know I am good
      Verified Support
      Jun 30, 2024
      mPokket Customer Care's response
      Hi Karan,

      Please DM us your registered number & we would certainly help you.

      Regards,
      Team mPokket.
      My registered no is [protected]
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        B
        Bikashmj
        Jun 26, 2024
        Resolved
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        I have applied in a loan. The loan amount was 2000. Mpokket app show my loan was disbursed. My loan amount was not credit in my account. Please solve this problem as soon as possible. Register mobile number -[protected]
        Register gmail id - [protected]@gmail.com
        Jun 26, 2024
        Complaint marked as Resolved 
        Contact mobile number - 7679741426 Gmail id - [email protected] Please help to resolve my problem please credit my loan amount in my bank account.
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          V
          Vamshi953
          Jun 25, 2024
          Mar 11, 2025
          This thread was updated on Mar 11, 2025
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          Please remove all closed loans from my cibil profile as soon as possible because of that closed loans my cibil score is affecting so remove all closed loans and email NOC CERTIFICATE to
          my registered mail [protected]@gmail.com
          Registered mobile number
          [protected]
          Apr 11, 2025
          Complaint marked as Resolved 
          Verified Support
          Mar 11, 2025
          mPokket Customer Care's response
          We would get in touch with you & resolve this issue. We are here to help our valued users' & would certainly assist our user in this regard.
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            4
            4dityarajput
            from Noida, Uttar Pradesh
            Jun 23, 2024
            Resolved
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            Hey mPokket, i have written tons of emails asking you to close my mpokket account as i have no need of more loans, but your support team is unable to help me, they do not even open my mail and if they open it, they just repeatedly write the same [censored] every time, i am requesting you to delete my account as soon as possible.
            Jul 3, 2024
            Complaint marked as Resolved 
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              Y
              Yugeshwar
              Jun 22, 2024
              Apr 1, 2025
              This thread was updated on Apr 1, 2025
              Resolved
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              Resolved

              I have lost my registered mobile number linked with mpokket .I have upcoming EMI pending need to repay .so I need to change my number or help me login
              Feb 11, 2026
              Complaint marked as Resolved 
              Verified Support
              Mar 11, 2025
              mPokket Customer Care's response
              We would get in touch with you & resolve this issue. We are here to help our valued users' & would certainly assist our user in this regard.
              Verified Support
              Apr 01, 2025
              mPokket Customer Care's response
              Please DM us your registered number explaining your issue in detail & we would certainly help you.
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                1
                12leo
                from kurnool, Andhra Pradesh
                Jun 6, 2024
                Jun 17, 2024
                This thread was updated on Jun 17, 2024
                Resolved
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                Address: Kurnool
                Website: Mpocket app

                Transaction failed and amount debited from bank account and also mpocket loan also not receive amount
                Feb 11, 2026
                Complaint marked as Resolved 
                Verified Support
                Jun 17, 2024
                mPokket Customer Care's response
                Hi Sir,

                Please DM us your registered number & we would certainly help you.

                Thanks & Regards,
                Team Mpokket
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                  A
                  Ayusman Samasu
                  May 16, 2024
                  Jun 4, 2024
                  This thread was updated on Jun 4, 2024
                  Resolved
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                  Dear support team,

                  I am Ayusman Samasi, I have cleared all my dues by the end of Feb, 2024. You could help in this it will be very helpful. Please update my cibil report, It's still in active and is putting Bad Impact on cibil due to Mpocket Loan! It's just 4K and i also paid with Extra Dues.

                  Please kindly update. My login no. Is [protected].
                  Apr 26, 2025
                  Complaint marked as Resolved 
                  Thanks for Support ! My Complaint was Resolved
                  Verified Support
                  May 24, 2024
                  mPokket Customer Care's response
                  Hi Ayusman,

                  Please DM us your registered number & we would certainly help you.

                  Thanks & Regards,
                  Team Mpokket
                  Verified Support
                  Jun 04, 2024
                  mPokket Customer Care's response
                  Hi Ayusman,

                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                  Thanks & Regards,
                  Team Mpokket
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                    M
                    Mamathabandaru
                    May 10, 2024
                    Jan 30, 2025
                    This thread was updated on Jan 30, 2025
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                    It has been 10 days still I didn’t get a link to pay the money not even a call i got from mpokket. If we don’t have money mpokket agent will call repeatedly and uses abused words. When we are trying to reach the agent didn’t get response
                    Jun 16, 2024
                    Complaint marked as Resolved 
                    Verified Support
                    May 15, 2024
                    mPokket Customer Care's response
                    Hi Mamatha,

                    We would certainly get in touch with you & resolve your concern.

                    Thanks & Regards,
                    Team Mpokket
                    I want to change my primary device to my new current device. My registered number is [[protected]] and I am getting no response from email. I created my account on OPPO reno 7 pro and now I'm using samsung galaxy m30s. Please help me change my primary device as soon as possible.
                    I want to change my primary device to my new current device. My registered number is [[protected]] and I am getting no response from email. I created my account on OPPO reno 7 pro and now I'm using samsung galaxy m30s. Please help me change my primary device as soon as possible.
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                      R
                      Rahul Mandyal
                      May 9, 2024
                      May 19, 2024
                      This thread was updated on May 19, 2024
                      Resolved
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                      I want to change my primary device to my new current device. My registered number is [protected] and I am getting no response from email. I created my account on Redmi note 8 and now I'm using redmi note 11 pro plus 5G. Please help me change my primary device as soon as possible.
                      Jun 4, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      May 15, 2024
                      mPokket Customer Care's response
                      Hi Rahul,

                      Please DM us your registered number & we would certainly help you.

                      Thanks & Regards,
                      Team Mpokket
                      Verified Support
                      May 19, 2024
                      mPokket Customer Care's response
                      Please DM us your registered number & we would certainly help you.
                      Please DM us your registered number & we would certainly help you.
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                        J
                        Johny Roy
                        from Kolkata, West Bengal
                        May 7, 2024
                        Mar 13, 2025
                        This thread was updated on Mar 13, 2025
                        Resolved
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                        This is Avishek Roy, I have a loan from your company on number [protected], I have taken that loan for one of my friend on my name to help him, however he betrayed me and he is out of contact and he did not paid any money to me to repay the loan, now as the documents are on my name I know I have clear the amount, but I have lost my job and I am jobless for last 2years, today the agency people are calling up and threatening me to repay the loan if not done by today they will share the documents and details with my neighbour's, I have requested them for some time but they are not ready to listen, so I am requesting you to please give me atleast 2-3 months of time so that I can arrange money and repay the entire loan amount, please help me on this and stop the matter from agency.
                        Feb 11, 2026
                        Complaint marked as Resolved 
                        Verified Support
                        May 15, 2024
                        mPokket Customer Care's response
                        Hi Avishek,

                        Please DM us your registered number & we would certainly help you.

                        Thanks & Regards,
                        Team Mpokket,
                        Verified Support
                        Jun 04, 2024
                        mPokket Customer Care's response
                        Hi Avishek,

                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                        Thanks & Regards,
                        Team Mpokket,
                        Verified Support
                        Mar 13, 2025
                        mPokket Customer Care's response
                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                          M
                          mraul
                          May 5, 2024
                          May 30, 2024
                          This thread was updated on May 30, 2024
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                          Resolved

                          I took loan of 14000 and now they are asking to pay 17000 as I couldn;t pay on time. need waiver on the loan and I will repay whatever I bought.

                          email id - mariya.[protected]@gmail.com
                          Feb 11, 2026
                          Complaint marked as Resolved 
                          May 08, 2024
                          Updated by mraul
                          I have taken loan of 14000 30 days back and mpokket people are calling 20 times a day to repay. I have financial crisis and unable to pay the full amount. I request you to either provide me EMI options of few months or give settlement amount.

                          I want to resolve the issue asap.

                          mariya.[protected]@gmail.com - registered email id
                          Verified Support
                          May 30, 2024
                          mPokket Customer Care's response
                          Hi Mariya,

                          We would get in touch with you & resolve this issue. We are here to help our valued users' & would certainly assist our user in this regard.

                          Thanks & Regards,
                          Team Mpokket
                          Helpful
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                            K
                            Kaushlendra Singh
                            May 5, 2024
                            Resolved
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                            Resolved

                            Hii there, i am kaushlendra singh customer of your m pocket app
                            registered number - [protected]
                            email - kaushlendra.[protected]@gmail.com
                            referal no - REF17801323


                            sir i am here to complain that my loan no -MKE2B71652BID[protected] has a repayment schedule of rupees 955 on 4 may 2024 and i have made that payment from my debit card to your app i also got confirmation email of payment but your app is showing that installment unpaid and charges late fees and also reduces my credit score i ask to to resolve that issue otherwise i have to go for the legal action regarding the deduction in my credit score after paying my installment . it is your fault that the payment did not showing i got the confirmation mail
                            kindly resolve my issue as soon as possible
                            thank you
                            kaushlendra singh
                            Jun 19, 2024
                            Complaint marked as Resolved 
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                              M
                              Mamathabandaru
                              Apr 29, 2024
                              Feb 11, 2026
                              This thread was updated on Feb 11, 2026
                              Resolved
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                              Resolved

                              I have been taken 17000, but now it is showing 40k rupees, my situation is very bad, my father got hospitalized, can you please give the waiver. I have recieved calls from mpokket they are using . Can you please reduce the amount I will pay it on the spot please give me waiver amount of 100%
                              Feb 11, 2026
                              Complaint marked as Resolved 
                              Verified Support
                              May 01, 2024
                              mPokket Customer Care's response
                              Hi Sir,

                              Our team has spoken to you & we believe your concern has been addressed.

                              Thanks & regards,
                              Team mPokket
                              Verified Support
                              May 30, 2024
                              mPokket Customer Care's response
                              Hi Mamatha,

                              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                              Thanks & Regards,
                              Team Mpokket
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                                H
                                Hemant 15
                                Apr 24, 2024
                                Apr 26, 2024
                                This thread was updated on Apr 26, 2024
                                Resolved
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                                Resolved

                                Dear support team,
                                I am Hemant singh kanyal I have cleared all my dues by the end of June, 2022 if you could help in this it will be very helpful. Take this action very seriously and provide me NOC as fast as possible and reply or give any response at least after emailing me NOC. My reason for NOC is for the purpose o[censored]pdate my CIBIL. Please provide No due certificate(NOC) and close all my credit lines and update the CIBIL report, this will be helpful if you provide the NOC and close my credit lines.

                                Regards
                                Hemant singh kanyal
                                Apr 26, 2024
                                Complaint marked as Resolved 
                                Mpokket has provided me NDC (No Dues Certificate) and also they have noted down the account no. of the loans that was being shown as active in my Cibil Credit Score. They said they will forward information regarding these four accounts to the Cibil authorities that there are no outstanding dues regarding conserned loan accounts. Also they said they will provide me updates through WhatsApp .
                                Verified Support
                                Apr 26, 2024
                                mPokket Customer Care's response
                                Hi Hemant,

                                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                                Regards,
                                Team mPokket.
                                Apr 26, 2024
                                Updated by Hemant 15
                                4pm I am available . You an call me
                                Verified Support
                                Apr 26, 2024
                                mPokket Customer Care's response
                                Hi Hemant,

                                Our team has spoken to you & we believe your concern has been addressed.

                                Regards,
                                Team mPokket.
                                Apr 26, 2024
                                Updated by Hemant 15
                                Thanks
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                                  T
                                  taueed
                                  Apr 24, 2024
                                  Apr 26, 2025
                                  This thread was updated on Apr 26, 2025
                                  Resolved
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                                  Resolved

                                  Address: shahanurwadi aurangabad

                                  I have already paid the loan but it is not removed from my Cibil Score
                                  Feb 11, 2026
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Mar 13, 2025
                                  mPokket Customer Care's response
                                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
                                  Verified Support
                                  Apr 26, 2025
                                  mPokket Customer Care's response
                                  We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.
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                                    Y
                                    Yashas s
                                    from Bengaluru, Karnataka
                                    Apr 23, 2024
                                    May 16, 2024
                                    This thread was updated on May 16, 2024
                                    Resolved
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                                    Resolved

                                    It's been 45 days i have cleared all my dues on mpocket, still credit report shows your loan is active and overdue . Because of mpocket my cibil has got affected severally, after paying all the dues with hefty fine, still we have to bear all these stuffs. Now I can't even get a new loan due to bad cibil.
                                    As you said it will be updated within 45 days, so am writing this for you for not updating my report. do issue the NOC or send the updated reports to the respected bureau.
                                    Apr 27, 2024
                                    Complaint marked as Resolved 
                                    They have assured that, it will be resolved within few days.
                                    Verified Support
                                    Apr 26, 2024
                                    mPokket Customer Care's response
                                    Hi Yashas,

                                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                                    Regards,
                                    Team mPokket.
                                    My too. Literally F company!!! If i knew this would occur, I would have never took
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                                      V
                                      Vikiq
                                      Apr 21, 2024
                                      Apr 26, 2024
                                      This thread was updated on Apr 26, 2024
                                      Resolved
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                                      Resolved

                                      This my 5-6th complaint against mpokket

                                      Why you are not able to slove ... .. When loan is overdue you charge hefty fees ... Now bcoz of you (mpokket )my credit score
                                      Is falling.. You must be responsible for this


                                      (((( I have cleared my all dues on[protected]

                                      (My score went from 630 to 580 )
                                      After 1 month of clearing all dues 🤯🤯

                                      Sooo now are you guys going to give me compensation...!
                                      Apr 26, 2024
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Apr 26, 2024
                                      mPokket Customer Care's response
                                      Hi Vikas

                                      Our team has spoken to you & we believe your concern has been addressed.

                                      Regards,
                                      Team mPokket.
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                                        Txla
                                        Apr 21, 2024
                                        Apr 26, 2024
                                        This thread was updated on Apr 26, 2024
                                        Resolved
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                                        Resolved

                                        I am Vibhanshu Pant and this is regarding loan settlement and closure.
                                        I am a student and I didn't get any of the pocket money from my family. Also my family is facing a financial crisis.
                                        I want to close the Mppoket loans. Hence I humbly request you to please remove the penalty amount and share me the link for making the final payment of the principle amount and provide me NOC for that.
                                        May 27, 2024
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Apr 26, 2024
                                        mPokket Customer Care's response
                                        Hi Vibhanshu,

                                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you. Please may you be updated that we have shared the No Due Certificate on your registered email id.

                                        Regards,
                                        Team mPokket.
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