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mPokket Complaints & Reviews

mpokket.com

4.9

Updated: May 3, 2026

Complaints 1287

Resolved

1255

Unresolved

32

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mPokket reviews & complaints page 15

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I lost my phone due to that I lost my phone num also, and now for the new update of mpocket i can't able to login the app, and now I have dues and I have pay before the date.
If I go for helpline num nobody pickup the phone and can't recive any reply from email
What can I do now please help me I have a deadline of repay .only help me in loging please anyhow .

Mar 11, 2024

Complaint marked as Resolved

Verified Support

Feb 09, 2024

mPokket Customer Care's response Hi Massarath,

As per the feedback from concerned department, your issue has been already resolved. Therefore, we would request you to mark the complaint as resolved.

Regards,
Team mPokket.

View replies

mPokket Customer Care

from Kolkata, West Bengal

Oct 31, 2023

Verified Support

Hi Krishna,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Regards,
Team mPokket.

Krishna chandra aman's [Complaint's author] reply, Nov 3, 2023

Thank you for helping mee sir my problem is solved now . I got an email for direct pay of my loan and now my dues are clear .
sir i need another help if possible sir i want to change my mpocket id mobile num .

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I'm using samsung A13 mobile...I'm not able to withdraw loan amount...my mailId [protected]@gmail.com and[protected]
Pls give approval for primary asap

Mar 11, 2024

Complaint marked as Resolved

Verified Support

Feb 09, 2024

mPokket Customer Care's response Hi Yashwin,

As per the feedback from concerned department, your issue has been already resolved. Therefore, we would request you to mark the complaint as resolved.

Regards,
Team mPokket.

View replies

mPokket Customer Care

from Kolkata, West Bengal

Oct 31, 2023

Verified Support

Hi Yashwin,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Regards,
Team mPokket.

mPokket Customer Care

from Kolkata, West Bengal

Nov 7, 2023

Verified Support

Hi Yashwin,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Regards,
Team mPokket.

mPokket Customer Care

from Kolkata, West Bengal

Feb 1, 2024

Verified Support

Hi Yashwin,

Our team has spoken to you & we believe your concern has been resolved.

Regards,
Team mPokket.

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I closed my mpokket account but it showing active status in my credit report, all my credit score is down, please solve my issue

Reg.no : [protected]

Mar 11, 2024

Complaint marked as Resolved

Verified Support

Feb 09, 2024

mPokket Customer Care's response Hi Naveen,

Our team has spoken to you & we believe your concern has been resolved.

Regards,
Team mPokket.

View replies

mPokket Customer Care

from Kolkata, West Bengal

Oct 31, 2023

Verified Support

Hi Naveen,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Regards,
Team mPokket.

mPokket Customer Care

from Kolkata, West Bengal

Feb 1, 2024

Verified Support

Hi Naveen,

Our team has spoken to you & we believe your concern has been resolved.

Regards,
Team mPokket.

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Address: PLOT NO 2,ROAD NO 2,PRAGATHI NAGAR COLONY, HAYATHNAGAR

I am requesting you to please close my personal loan of mpokket already i have paid my loan on july 24 2021 please check the amount of loan is 500 paid 525 requesting you to close my mpokket loans

Nov 1, 2023

Complaint marked as Resolved

Thank you for resolving my problem regarding mpokket money loan

View replies

mPokket Customer Care

from Kolkata, West Bengal

Oct 31, 2023

Verified Support

Hi Noureen,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Regards,
Team mPokket.

mPokket Customer Care

from Kolkata, West Bengal

Oct 31, 2023

Verified Support

Hi Noureen,

Our team has spoken to you & we believe your concern has been addressed. Aside, we have shared the required document on your registered mail id.

Regards,
Team mPokket.

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Address: Kolkata

They are harassing me day by day calling my parents and me. I was a good user of mpokket but still they cheated me by not refunding my money. I had to pay two times for a single loan. Now they have shared the contact details with the third party recovery team. And it is illegal for a NBFC registered company

Nov 30, 2023

Complaint marked as Resolved

Thanks for the support

View replies

mPokket Customer Care

from Kolkata, West Bengal

Oct 31, 2023

Verified Support

Hi Abanish,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Regards,
Team mPokket.

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Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar Kolkata Kolkata District West Bengal India 700091

My all Mpokket loan payments have been made before the due date but still all the loans showing pending in my account for last 3 months due to which my CIBIL score is getting downs.

Mar 11, 2024

Complaint marked as Resolved

Verified Support

Feb 09, 2024

mPokket Customer Care's response Hi Kamal,

Please DM us your registered number & we would certainly help you.

Regards,
Team mPokket.

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mPokket Customer Care

from Kolkata, West Bengal

Oct 31, 2023

Verified Support

Hi Kamal,

Please DM us your registered number & we would certainly help you.

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I just logged by refferal and i don't want any loan and logged out but they call me 10to15times per day just stop them

Oct 29, 2023

Complaint marked as Resolved

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mPokket Customer Care

from Kolkata, West Bengal

Oct 29, 2023

Verified Support

Hi Ahamed,

Our team has spoken to you & we believe your concern has been resolved.

Regards,
Team mPokket.

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My mobile number is [protected] and I need noc of all closed loan it's urgent

Mar 11, 2024

Complaint marked as Resolved

Verified Support

Feb 09, 2024

mPokket Customer Care's response Hi Amit,

Our team has spoken to you & we believe your concern has been resolved.

Regards,
Team mPokket

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mPokket Customer Care

from Kolkata, West Bengal

Oct 29, 2023

Verified Support

Hi Amitksaini,

We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.

Regards,
Team mPokket.

mPokket Customer Care

from Kolkata, West Bengal

Nov 1, 2023

Verified Support

Hi Amit,

Our team has spoken to you & we believe your concern has been addressed. Aside, we would request you to share the required document for further resolution.

Regards,
Team mPokket

mPokket Customer Care

from Kolkata, West Bengal

Feb 1, 2024

Verified Support

Hi Amit,

Our team has spoken to you & we believe your concern has been resolved.

Regards,
Team mPokket

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I AINUR ALI MOLLA ([protected]/[protected]@gmail.com)
A coustomer i borrow a loan on 21/10/21-1180 which I arlady paid .but still now that showing on my civil active loan . Pirviously you told that I will be solve with in 7 days but still now it showing...

Nov 1, 2023

Complaint marked as Resolved

THE RESPECTED PERSON FORM MPOKKET TOLD ME THAT IT WILL BE SOLVED WITH IN NOVEMBER 2023 . THANK YOU FOR HELPING ME.

View replies

mPokket Customer Care

from Kolkata, West Bengal

Nov 1, 2023

Verified Support

Hi Ainur,

Our team has spoken to you & we believe your concern has been addressed.

Regards,
Team mPokket.

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I cleared all my loans and I need an NOC as soon as possible. My customer ID is REF8556660. My Cibil Report is showing So many active Loans which i have already cleared. It is dropping my Cibil Score. I need my NOC as soon as Possible and update the Cibil Report as well.

Oct 30, 2023

Complaint marked as Resolved

Got NoC from Jalan Chemicals and mPocket. Thank you for quick solution. As per the communication sent cibil report which showed active status for more than 5 loans. Please close it.

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mPokket Customer Care

from Kolkata, West Bengal

Oct 26, 2023

Verified Support

Hi Massarath,

Our team has spoken to you & we believe your concern has been addressed. Aside, we have shared No Due Certificate on your registered mail.

Regards,
Team mPokket.

stunning_soul19's reply, Nov 3, 2023

Please Provide Noc for all my accounts closed as my Contact no is 7218003450

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I had actually taken a loan from Mpokket on Dec 2020 and during the repayment i had lost my mobile phone due to which i was not able to access my personal mail or mobile number, i had tried contacting Mpokket at that time, explaining the situation and need to login the application to pay for the loan but no response from your end, after that they had started adding High penalty charges i had taken the initiative to pay from last year and...

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Please issue NOC for no dues as I have no outstanding dues and also close my account with account I'd REF5997310.

Oct 24, 2023

Complaint marked as Resolved

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mPokket Customer Care

from Kolkata, West Bengal

Oct 24, 2023

Verified Support

Hi Pradeep,

Our team has spoken to you & we believe your concern has been resolved. Aside, we have shared the No Due Certificate on your registered mail id.

Regards,
Team mPokket.

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Address: 16-7-66/1

Phone number :- [protected]
Email:- [protected]@gmail.com
I have no outstanding dues as of now so please issue my noc for no dues.

Oct 24, 2023

Complaint marked as Resolved

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mPokket Customer Care

from Kolkata, West Bengal

Oct 24, 2023

Verified Support

Hi Pradeep,

Our team has spoken to you & we believe your concern has been resolved. Aside, we have shared the No Due Certificate on your registered mail id.

Regards,
Team mPokket.

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I am trying to repay my mpokket loan since 2yrs.
I have informed 100times to them so far regarding my settlement.
I just took 10K from mpokket, Actual money received in bank is 9K.
Now Outstanding is 30K.
20K, they have levied for penalty charges since not paid on due date.

But when my penalty charges are 2K, I asked them to waive it off to close whole loan amount.
But they have denied and continuously charged penalty.
I asked them so many times and numerous emails I have forwarded to their front desk team and higher officials of mpokket app

No one has given proper resolution and agreed my offer.

Mar 11, 2024

Complaint marked as Resolved

Verified Support

Feb 09, 2024

mPokket Customer Care's response Hi Siva2739,

We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.

Regards,
Team mPokket.

View replies

mPokket Customer Care

from Kolkata, West Bengal

Oct 23, 2023

Verified Support

Hi Siva2739,

We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.

Regards,
Team mPokket.

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Mera 1020 ka 2 loan ka payment ho chuka lakin o av v active dekha rha kirpa krke use closed kre

Oct 31, 2023

Complaint marked as Resolved

Issue resolved

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mPokket Customer Care

from Kolkata, West Bengal

Oct 21, 2023

Verified Support

Hi Nikhil,

We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.

Regards,
Team mPokket.

mPokket Customer Care

from Kolkata, West Bengal

Oct 29, 2023

Verified Support

Hi Nikhil,

Our team has spoken to you & we believe your concern has been addressed. Aside, as per your request we have shared the repayment receipt on your registered mail id.

Regards,
Team mPokket.

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Address: Faridabad

My self Rahul And my loan Account No REF5901326 my register Mobile No is [protected].
I request you please send me my all NOC of My all Close Loans.
If any pending and active loan details you found so please let me know.

Oct 21, 2023

Complaint marked as Resolved

My complain was resolve thanks for the help

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mPokket Customer Care

from Kolkata, West Bengal

Oct 21, 2023

Verified Support

Hi Rahul,

Our team has spoken to you & we believe your concern has been resolved.

Regards,
Team mPokket.

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Website: www.mpokketfinancial.in

I Aron Maxon, I have closed and paid all my loan and dues but its not reflecting in my cibil and I need no due certificate and also there is no response from mpokket.

Oct 21, 2023

Complaint marked as Resolved

Thanks Mppoket its been resolved

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mPokket Customer Care

from Kolkata, West Bengal

Oct 21, 2023

Verified Support

Hi Aron,

Our team has spoken to you & we believe your concern has been resolved.

Regards,
Team mPokket.

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Address: Shastri nagar

Dear sir /madam

The loan is still active in my CIBIL score but it is not updated. Please update the loan in my CIBIL score. Thanks

Oct 19, 2023

Complaint marked as Resolved

Dear sir/madam Please kindly provide noc

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mPokket Customer Care

from Kolkata, West Bengal

Oct 21, 2023

Verified Support

Hi Prashant,

Our team has spoken to you & we believe your concern has been addressed. Aside, we have shared the No Due Certificate on your registered mail id.

Regards,
Team mPokket.

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Am settlement all loans but display on now overdue 1 loan amount I have request that delete this ...

Oct 19, 2023

Complaint marked as Resolved

Have a great response for our company.. quickly resolve my problem

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mPokket Customer Care

from Kolkata, West Bengal

Oct 18, 2023

Verified Support

Hi Soundarya,

Our team has spoken to you & we believe your concern has been addressed. As discussed, we would request you to check the report post the stipulated timing.

Regards,
Team mPokket.

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I have cleared my whole dues and still my cibil is not updated.

Oct 18, 2023

Complaint marked as Resolved

Complaint is resolved

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mPokket Customer Care

from Kolkata, West Bengal

Oct 18, 2023

Verified Support

Hi Navtesh,

As discussed, please may you be updated that we are working on updating your loan repayment status on the records of the credit bureau! This might take up to a maximum of thirty business days from the date of the repayment, for the process to get completed. However, we are trying to resolve it at the earliest. Aside, we have No Due Certificate on your registered mail id.

Regards,
Team mPokket.

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