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mPokket Complaints & Reviews

4.9
Updated: Sep 25, 2026
Complaints 1290
Resolved
1258
Unresolved
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mPokket reviews & complaints page 15

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D
Dipanshu malviya
Feb 23, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
Resolved
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Address: SIDDIKGANJ,

Resolved my complete
Feb 25, 2024
Complaint marked as Resolved 
Good example your team thankyou
Feb 23, 2024
Updated by Dipanshu malviya
Thankyou
Verified Support
Feb 23, 2024
mPokket Customer Care's response
Hi Dipanshu,

Our team has spoken to you & we believe your concern has been resolved.

Regards,
Team mPokket.
A loan is active in my cibil but I have paid all dues.
A loan is showing active in my cibil account but I have cleared all of my dues so please look into this concern so that my cibil can grow up.
Please provide noc my loan paid
response should be requested one
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    Dipanshu malviya
    Feb 22, 2024
    Feb 22, 2024
    This thread was updated on Feb 22, 2024
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    Address: SIDDIKGANJ,

    Loan close but show in my cibil report please provide my all loan noc

    Thanks
    Feb 25, 2024
    Complaint marked as Resolved 
    Good explain your team thankyou 🤗
    Feb 22, 2024
    Updated by Dipanshu malviya
    Please provide my all loan noc mpoket
    Verified Support
    Feb 22, 2024
    mPokket Customer Care's response
    Hi Dipanshu,

    Our team has spoken to you & we believe your concern has been resolved.

    Regards,
    Team mPokket.
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      N
      Nikita .shalu
      from Bengaluru, Karnataka
      Feb 22, 2024
      Feb 22, 2024
      This thread was updated on Feb 22, 2024
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      I have informed them that my last number which is registered with them was stolen ..I have not taken any sort of loan bt it keep showing in my credit score ...i contacted them that I m ready to pay 2k bt they are unresponsive
      Mar 24, 2024
      Complaint marked as Resolved 
      Verified Support
      Feb 22, 2024
      mPokket Customer Care's response
      Hi Nikita,

      We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

      Regards,
      MPokket
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        M
        mature
        Feb 21, 2024
        Feb 24, 2024
        This thread was updated on Feb 24, 2024
        Resolved
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        After payment
        and as a goodwill
        i withdraw rbi complain
        but again they show their nature by puting wrong information in credit score.
        i am going to complain in rbi again
        Mar 24, 2024
        Complaint marked as Resolved 
        Verified Support
        Feb 22, 2024
        mPokket Customer Care's response
        Hi Sanjay,

        Our team has spoken to you & we believe your concern has been resolved.

        Regards,
        Team mPokket.
        you practice unethical bussiness.
        going to complain in rbi also in local ps for misbehaving with me and call me after work hour at night
        force me to withdraw complain
        and how you can disbursed money to paytm wallet which is completely illegal
        not resolved
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          R
          Rasheed15
          Feb 21, 2024
          Feb 23, 2024
          This thread was updated on Feb 23, 2024
          Resolved
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          Resolved

          My mpokket account of Name SAYED RASHEED BASHA with mobile number [protected] Has been blocked. Could you please unblock it to take loan.
          Feb 22, 2024
          Complaint marked as Resolved 
          Verified Support
          Feb 22, 2024
          mPokket Customer Care's response
          Hi Rasheed,

          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

          Thanks & regards,
          Team mPokket
          Feb 22, 2024
          Updated by Rasheed15
          Complaint resolved
          6pm
          Please resolved my complete thankyou
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            A
            Allam kalyan
            from Hyderabad, Telangana
            Feb 19, 2024
            Feb 22, 2024
            This thread was updated on Feb 22, 2024
            Resolved
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            Resolved

            Lost my sim card how to login
            Mar 24, 2024
            Complaint marked as Resolved 
            Feb 19, 2024
            Updated by Allam kalyan
            Please help me urgently
            Verified Support
            Feb 22, 2024
            mPokket Customer Care's response
            Hi Vaghela,

            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

            Thanks & regards,
            Team mPokket
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              C
              Chandu25
              Feb 18, 2024
              Feb 22, 2024
              This thread was updated on Feb 22, 2024
              Resolved
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              Resolved

              Dear madam, i have taken a loan of 5500 rupees in an emergency situation and due to some financial problems i was unable to pay at that time.. Now I have enough amount to my total principal amount but with the late fines the loan amount is approx 11000 now.. Please i am requesting to remove the late fines and i can able to pay the due amount. Kindly understand my situation
              Feb 23, 2024
              Complaint marked as Resolved 
              Verified Support
              Feb 22, 2024
              mPokket Customer Care's response
              Hi Chandu,

              Our team has spoken to you & we believe your concern has been resolved.

              Regards,
              Team mPokket
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                K
                Khanash786
                Feb 16, 2024
                Feb 17, 2024
                This thread was updated on Feb 17, 2024
                Resolved
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                Resolved

                I requested loans from mpokket 4 days ago, i haven't received any amount from them, in their app it shows the amount is disbursed and it's active and it says check your bank account, however i have checked multiple times no amount was received from them.
                Mar 19, 2024
                Complaint marked as Resolved 
                Verified Support
                Feb 17, 2024
                mPokket Customer Care's response
                Hi Arsh,

                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                Regards,
                Team mPokket.
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                  O
                  Ohhhooo
                  Feb 14, 2024
                  Feb 14, 2024
                  This thread was updated on Feb 14, 2024
                  Resolved
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                  Resolved

                  Please discount my loan I'll pay in 5 months installment make in 5000 I'll repay it in 5 installment
                  Mar 16, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Feb 14, 2024
                  mPokket Customer Care's response
                  Please DM us your registered number & we would certainly help you.
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                    itanjilhussain
                    Feb 12, 2024
                    Feb 12, 2024
                    This thread was updated on Feb 12, 2024
                    Resolved
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                    Resolved

                    A loan is showing active in my cibil account but I have cleared all of my dues so please look into this concern so that my cibil can grow up.
                    Feb 12, 2024
                    Complaint marked as Resolved 
                    Thanks for the quick resolution, NAMAN TIWARI. I really appreciate mpokket's excellent service! Hi Naman, thank you for your quick response. I checked my account and my problem has been resolved.
                    Verified Support
                    Feb 12, 2024
                    mPokket Customer Care's response
                    Hi Tanjil,

                    Our team has spoken to you & we believe your concern has been addressed. Aside, we have shared the No Due Certificate on your registered email id.

                    Regards,
                    Team mPokket.
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                      itanjilhussain
                      Feb 12, 2024
                      Feb 13, 2024
                      This thread was updated on Feb 13, 2024
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                      Resolved

                      A loan of amount 500 is showing active in my cibil account but I have completed all of my dues so please look into this concern so that my cibil can grow up.
                      I have attached the supported doc.
                      Feb 12, 2024
                      Complaint marked as Resolved 
                      Resolved
                      Verified Support
                      Feb 12, 2024
                      mPokket Customer Care's response
                      Hi Tanjil,

                      Our team has spoken to you & we believe your concern has been addressed. Aside, we have shared the No Due Certificate on your registered email id.

                      Regards,
                      Team mPokket.
                      I paid amount but it's showing Active status.its effect on my cibil please give me noc statement.
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                        S
                        Saikiran2335
                        Feb 12, 2024
                        Feb 12, 2024
                        This thread was updated on Feb 12, 2024
                        Resolved
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                        Resolved

                        I have recently changed my mpokket mobile from [protected] to [protected].
                        But I lost my new number.now I can’t login into my account with old number i have.please update my number to previous one that is [protected]
                        Mar 15, 2024
                        Complaint marked as Resolved 
                        Verified Support
                        Feb 12, 2024
                        mPokket Customer Care's response
                        Hi Kiran,

                        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                        Regards,
                        Team mPokket.
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                          H
                          Hemanta Handique
                          Feb 12, 2024
                          Feb 12, 2024
                          This thread was updated on Feb 12, 2024
                          Resolved
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                          Resolved

                          My registration number is [protected], Email: [protected]@gmail.com
                          Plz sir delete my account permanently. I have already mailed.but not responding.plz sir help me as soon as possible.
                          Feb 12, 2024
                          Complaint marked as Resolved 
                          Thank you for responding. But still shown the mobile number alredy registe with us. Plz check resolve
                          Verified Support
                          Feb 12, 2024
                          mPokket Customer Care's response
                          Hi Nitu,

                          Our team has spoken to you & we believe your concern has been resolved.

                          Regards,
                          Team mPokket.
                          Feb 12, 2024
                          Updated by Hemanta Handique
                          Mark as resolve
                          Helpful
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                            S
                            Srinivascena40
                            from Bengaluru, Karnataka
                            Feb 7, 2024
                            Feb 7, 2024
                            This thread was updated on Feb 7, 2024
                            Resolved
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                            Resolved

                            I have paid all my outstanding loan with penalty on February 2022 but still its showing loan is active, 6 months ago i raised a complaint here they said please mention as resolved we will work in backend to close it. Now i tried to take a loan for bank they are saying i am having outstanding loans from mpokket.
                            Please help me to resolve it.
                            Mar 10, 2024
                            Complaint marked as Resolved 
                            Verified Support
                            Feb 07, 2024
                            mPokket Customer Care's response
                            Hi Srinivas,

                            Our team has spoken to you & we believe your concern has been addressed.

                            Regards,
                            Team mPokket.
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                              K
                              kumaditya
                              from Delhi, Delhi
                              Feb 5, 2024
                              Feb 12, 2024
                              This thread was updated on Feb 12, 2024
                              Resolved
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                              Resolved

                              Address: na

                              Hii Mpokket team,
                              I have taken a loan of 10500 from mpokket and not able to pay my dues due to non employment from last 453 days, i want to pay my dues now but you have imposed heavy fines and penalty, for 10.5K you are demanding 20.8k. I'm Not able to pay this amount. Please help me regarding this and also i'm not able to pay this amount at one time, i can pay in emi's.
                              My phone number is [protected] and mail id is [protected]@gmail.com.
                              I'm working in night shift, if i'm not able to answer your calls please drop me a msg on whatsapp
                              Feb 7, 2024
                              Complaint marked as Resolved 
                              Verified Support
                              Feb 07, 2024
                              mPokket Customer Care's response
                              Hi Aditya,

                              We did try to get in touch with you however the phone went on ringing. We will once again try & get in touch with you shortly to help resolve your concern.

                              Regards,
                              Team mPokket.
                              Verified Support
                              Feb 07, 2024
                              mPokket Customer Care's response
                              Hi Aditya,

                              Our team has spoken to you & we believe your concern has been resolved.

                              Regards,
                              Team mPokket.
                              Even I have the same problem I am ready to pay the principal amount if you provide me waiver on late fee my contact number: [protected]
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                                L
                                Limer
                                from Dimapur-Chumukedima, Nagaland
                                Feb 3, 2024
                                Feb 7, 2024
                                This thread was updated on Feb 7, 2024
                                Resolved
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                                Resolved

                                Website: Mpokket

                                I took emi loam from Mpokket and i have to pay them back the first payment of rupees 961 which is due today but i cannot pay them back the system is telling me to complete my profile but i have already completed that from the beginning so please look into the matter and help me because i need to pay them back by Tonight
                                Mar 9, 2024
                                Complaint marked as Resolved 
                                Verified Support
                                Feb 07, 2024
                                mPokket Customer Care's response
                                Hi Limer,

                                Please DM us your registered number & we would certainly help you.

                                Regards,
                                Team mPokket.
                                Hi Limer,

                                Please DM us your registered number & we would certainly help you.

                                Regards,
                                Team mPokket.
                                Hi Limer,

                                Please DM us your registered number & we would certainly help you.

                                Regards,
                                Team mPokket.
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                                  G
                                  gorvalesk
                                  Feb 2, 2024
                                  Feb 7, 2024
                                  This thread was updated on Feb 7, 2024
                                  Resolved
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                                  Resolved

                                  I have taken loan of rupee 2500 3 months back, due to some personal financial problem i couldn't repay loan amount on time now they have added late fine of total rupee 4160 its almost double the money i have taken, they have deducted interest before crediting amount to my bank .they call me daily abuse me they are very rude, i request them to remove my late fee but they are not ready, im mentally depressed, im student doing part time job, every penny is important to me, how can i pay double money, i am ready to pay what i took but i cant pay double money and i request to reduce my late fee .
                                  Feb 5, 2024
                                  Complaint marked as Resolved 
                                  resolved
                                  Verified Support
                                  Feb 07, 2024
                                  mPokket Customer Care's response
                                  Hi Sathvik,

                                  Our team has spoken to you & we believe your concern has been addressed. Aside, we have shared No Due Certificate on your registered mail id.

                                  Regards,
                                  Team mPokket.
                                  Hi Gorvalesk,

                                  Please DM us your registered number & we would certainly help you.

                                  Regards,
                                  Team mPokket.
                                  Hi Sathvik,

                                  Our team has spoken to you & we believe your concern has been addressed. Aside, we have shared No Due Certificate on your registered mail id.

                                  Regards,
                                  Team mPokket.
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                                    S
                                    Sana Chauhan
                                    from Wardha, Maharashtra
                                    Jan 19, 2024
                                    Feb 7, 2024
                                    This thread was updated on Feb 7, 2024
                                    Resolved
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                                    Resolved

                                    Address: kolkata
                                    Website: www.mpokket.in

                                    I have took the loan of 5k from mpokket as i repaid all the due before when i took the loan and now i cannot repay the loan as i need sometime to repay it and they have doubled the amount of the loan i took and they are harassing me over the calls, calling my relatives and my parents and i am the only girl at my house they are creating the bad reputation of myself and it is so frustrating because of the harassment i don't know what to do and it is so depressing. please let me allow to pay the actual loan amount i have taken i can't repay the double amount as i am a student and don't let people thing to do something more because of your harassment
                                    Jan 20, 2024
                                    Complaint marked as Resolved 
                                    I got a call from nirav sir and they asked me about my reasons and even given me off on wavier penalty and he was really humble towards the customer problems how one should be while dealing with challenges and even asked me when i can pay the amount. Thank you for the help mpokket
                                    Verified Support
                                    Feb 07, 2024
                                    mPokket Customer Care's response
                                    Our team has spoken to you & we believe your concern has been resolved.
                                    Hi Sana,

                                    Please DM us your registered number & we would certainly help you.

                                    Regards,
                                    Team mPokket.
                                    Sana Chauhan's [Complaint's author] reply, Jan 20, 2024
                                    Number : 9766259710
                                    Mail : [email protected]
                                    mPokket Customer Care's response, Jan 20, 2024
                                    Verified Support
                                    Hi Sana,

                                    We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                                    Regards,
                                    Team mPokket.
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                                      vaibhav1409
                                      Jan 19, 2024
                                      Feb 7, 2024
                                      This thread was updated on Feb 7, 2024
                                      Resolved
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                                      Resolved

                                      Address: SURAT

                                      My mobile number is-[protected] plzz update my profir and recheak my history and limit provied statement upload old but current not option statement uploading option so i req verify my income and than limit provied
                                      Jan 23, 2024
                                      Complaint marked as Resolved 
                                      Thank you for resolve my problem
                                      Verified Support
                                      Feb 07, 2024
                                      mPokket Customer Care's response
                                      Hi Vaibhav,

                                      Our team has spoken to you & we believe your concern has been resolved.

                                      Regards,
                                      Team mPokket.
                                      Hi Vaibhav,

                                      Please DM us your registered number & we would certainly help you.

                                      Regards,
                                      Team mPokket.
                                      Hi Vaibhav,

                                      Our team has spoken to you & we believe your concern has been resolved.

                                      Regards,
                                      Team mPokket.
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                                        S
                                        Sana Chauhan
                                        from Wardha, Maharashtra
                                        Jan 19, 2024
                                        Feb 7, 2024
                                        This thread was updated on Feb 7, 2024
                                        Resolved
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                                        Resolved

                                        I have took the loan before 9 months from mpokket and i couldn't repay the loan as they have increased the repayment amount double of i have taken and now they started calling my relatives, parents and friends and threatening that they will file a compliant and will send police to home address i don't know how should i react on this as i am a only girl of my family and they have been harassing me over calls and asking me to pay the double amount as soon as i can please me out of this
                                        Jan 20, 2024
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Feb 07, 2024
                                        mPokket Customer Care's response
                                        Our team has spoken to you & we believe your concern has been resolved.
                                        Hi Sana,

                                        Please DM us your registered number & we would certainly help you.

                                        Regards,
                                        Team mPokket.
                                        Krish112's reply, Feb 13, 2024
                                        7013104802
                                        Krish112's reply, Feb 13, 2024
                                        7013104801
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