Claimed

mPokket Complaints & Reviews

4.9
Updated: Nov 24, 2025
Complaints 1271
Resolved
1235
Unresolved
36
Contacts

File a complaint to mPokket

Having problems with mPokket?

File a complaint and get it resolved by mPokket customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

mPokket reviews & complaints page 14

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
Hitesh L
Nov 3, 2023
Nov 3, 2023
This thread was updated on Nov 3, 2023
Resolved
Report
Copy
Resolved

Dear support team,
I am Hitesh L I have cleared all my dues and I want to delete my mpockett account if you could help in this and delete my account it will be very helpful my registered email is [protected]@gmail.com and Mobile Number: [protected]. Take this action very seriously and delete my account forever as fast as possible and reply or give any response at least after deleting.My reason for deleting my account is now I have no need to use loan apps and credit cards. I have cleared all my dues so please delete my account as fast as possible and update my CIBIL. Please provide No due certificate(NOC) and close all my credit lines and update the CIBIL report, this will be helpful if you provide the NOC and close my credit lines.

Regards
Hitesh L
Nov 4, 2023
Complaint marked as Resolved 
I have been provided with the node certificate from mpokket. I'm making this complaint as resolved. Thank you for your service.
Hi Hitesh,

We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

Regards,
Team mPokket.
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    stunning_soul19
    from Pune, Maharashtra
    Nov 1, 2023
    Nov 3, 2023
    This thread was updated on Nov 3, 2023
    Resolved
    Report
    Copy
    Resolved

    Address: Pune

    Please Provide Noc For all my loans closed as i had mailed at [protected]@mpokket.com
    Nov 3, 2023
    Complaint marked as Resolved 
    Thank You Mpokket Gor My Noc
    Hi Sumit,

    Our team has spoken to you & we believe your concern has been resolved.

    Regards,
    Team mPokket.
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Y
      Yogi Ghaywat
      Nov 1, 2023
      Feb 9, 2024
      This thread was updated on Feb 9, 2024
      Resolved
      Report
      Copy
      Resolved

      Unblock credit limit

      Address: Aurad

      Pay my due amount please unblock my credit limit...
      +1 photos
      Helpful
      1 other people found this review helpful
      1 found this helpful
      2 Comments
      Report
      Copy
      M
      Massarath
      from Hyderabad, Andhra Pradesh
      Oct 31, 2023
      Feb 9, 2024
      This thread was updated on Feb 9, 2024
      Resolved
      Report
      Copy
      Resolved

      As per communication, NOC has been issued but loans are still shown active on CIBIL reports.

      Already sent an email regarding this with appropriate pdf. Close it as soon as possible
      +2 photos
      Mar 11, 2024
      Complaint marked as Resolved 
      Verified Support
      Feb 09, 2024
      mPokket Customer Care's response
      Hi Massarath,

      As per the feedback from concerned department, your issue has been already resolved. Therefore, we would request you to mark the complaint as resolved.

      Regards,
      Team mPokket.
      Hi Massarath,

      Our team has spoken to you & we believe your concern has been addressed.

      Regards,
      Team mPokket.
      Hi Massarath,

      As per the feedback from concerned department, your issue has been already resolved. Therefore, we would request you to mark the complaint as resolved.

      Regards,
      Team mPokket.
      Hi Massarath,

      As per the feedback from concerned department, your issue has been already resolved. Therefore, we would request you to mark the complaint as resolved.

      Regards,
      Team mPokket.
      Helpful
      Found this helpful?
      3 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Krishna chandra aman
        from Boudh, Odisha
        Oct 31, 2023
        Feb 9, 2024
        This thread was updated on Feb 9, 2024
        Resolved
        Report
        Copy
        Resolved

        I lost my phone due to that I lost my phone num also, and now for the new update of mpocket i can't able to login the app, and now I have dues and I have pay before the date.
        If I go for helpline num nobody pickup the phone and can't recive any reply from email
        What can I do now please help me I have a deadline of repay .only help me in loging please anyhow .
        Mar 11, 2024
        Complaint marked as Resolved 
        Verified Support
        Feb 09, 2024
        mPokket Customer Care's response
        Hi Massarath,

        As per the feedback from concerned department, your issue has been already resolved. Therefore, we would request you to mark the complaint as resolved.

        Regards,
        Team mPokket.
        Hi Krishna,

        We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

        Regards,
        Team mPokket.
        Krishna chandra aman's [Complaint's author] reply, Nov 3, 2023
        Thank you for helping mee sir my problem is solved now . I got an email for direct pay of my loan and now my dues are clear .
        sir i need another help if possible sir i want to change my mpocket id mobile num .
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Y
          Yashwin@4
          from Bengaluru, Karnataka
          Oct 30, 2023
          Feb 9, 2024
          This thread was updated on Feb 9, 2024
          Resolved
          Report
          Copy
          Resolved

          I'm using samsung A13 mobile...I'm not able to withdraw loan amount...my mailId [protected]@gmail.com and[protected]
          Pls give approval for primary asap
          Mar 11, 2024
          Complaint marked as Resolved 
          Verified Support
          Feb 09, 2024
          mPokket Customer Care's response
          Hi Yashwin,

          As per the feedback from concerned department, your issue has been already resolved. Therefore, we would request you to mark the complaint as resolved.

          Regards,
          Team mPokket.
          Hi Yashwin,

          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

          Regards,
          Team mPokket.
          Hi Yashwin,

          We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

          Regards,
          Team mPokket.
          Hi Yashwin,

          Our team has spoken to you & we believe your concern has been resolved.

          Regards,
          Team mPokket.
          Helpful
          Found this helpful?
          3 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Naveen Kumar Dasamandam
            Oct 29, 2023
            Feb 9, 2024
            This thread was updated on Feb 9, 2024
            Resolved
            Report
            Copy
            Resolved

            I closed my mpokket account but it showing active status in my credit report, all my credit score is down, please solve my issue

            Reg.no : [protected]
            +1 photos
            Mar 11, 2024
            Complaint marked as Resolved 
            Verified Support
            Feb 09, 2024
            mPokket Customer Care's response
            Hi Naveen,

            Our team has spoken to you & we believe your concern has been resolved.

            Regards,
            Team mPokket.
            Hi Naveen,

            We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

            Regards,
            Team mPokket.
            Hi Naveen,

            Our team has spoken to you & we believe your concern has been resolved.

            Regards,
            Team mPokket.
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              NOUREENufi
              from Hyderabad, Andhra Pradesh
              Oct 29, 2023
              Oct 31, 2023
              This thread was updated on Oct 31, 2023
              Resolved
              Report
              Copy
              Resolved

              Address: PLOT NO 2,ROAD NO 2,PRAGATHI NAGAR COLONY, HAYATHNAGAR

              I am requesting you to please close my personal loan of mpokket already i have paid my loan on july 24 2021 please check the amount of loan is 500 paid 525 requesting you to close my mpokket loans
              Nov 1, 2023
              Complaint marked as Resolved 
              Thank you for resolving my problem regarding mpokket money loan
              Hi Noureen,

              We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

              Regards,
              Team mPokket.
              Hi Noureen,

              Our team has spoken to you & we believe your concern has been addressed. Aside, we have shared the required document on your registered mail id.

              Regards,
              Team mPokket.
              Helpful
              Found this helpful?
              2 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                ABANISH MISHRA
                from New Delhi, Delhi
                Oct 29, 2023
                Oct 31, 2023
                This thread was updated on Oct 31, 2023
                Resolved
                Report
                Copy
                Resolved

                Address: Kolkata

                They are harassing me day by day calling my parents and me. I was a good user of mpokket but still they cheated me by not refunding my money. I had to pay two times for a single loan. Now they have shared the contact details with the third party recovery team. And it is illegal for a NBFC registered company
                Nov 30, 2023
                Complaint marked as Resolved 
                Thanks for the support
                Hi Abanish,

                We have tried communicating with you however as we could not get in touch, please do let us know of a proper time when we can call & speak to you.

                Regards,
                Team mPokket.
                Helpful
                1 other people found this review helpful
                1 found this helpful
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  kamal_kumar6446
                  from Delhi, Delhi
                  Oct 28, 2023
                  Feb 9, 2024
                  This thread was updated on Feb 9, 2024
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: PS Srijan Corporate Park, Tower 1, 12th Floor, Unit No. - 1204, 2, EP & GP, Sector V, Bidhannagar Kolkata Kolkata District West Bengal India 700091

                  My all Mpokket loan payments have been made before the due date but still all the loans showing pending in my account for last 3 months due to which my CIBIL score is getting downs.
                  Mar 11, 2024
                  Complaint marked as Resolved 
                  Verified Support
                  Feb 09, 2024
                  mPokket Customer Care's response
                  Hi Kamal,

                  Please DM us your registered number & we would certainly help you.

                  Regards,
                  Team mPokket.
                  Hi Kamal,

                  Please DM us your registered number & we would certainly help you.
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Oct 28, 2023
                    Oct 29, 2023
                    This thread was updated on Oct 29, 2023
                    Resolved
                    Report
                    Copy
                    Resolved

                    I just logged by refferal and i don't want any loan and logged out but they call me 10to15times per day just stop them
                    Oct 29, 2023
                    Complaint marked as Resolved 
                    Hi Ahamed,

                    Our team has spoken to you & we believe your concern has been resolved.

                    Regards,
                    Team mPokket.
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Amitksaini
                      Oct 27, 2023
                      Feb 9, 2024
                      This thread was updated on Feb 9, 2024
                      Resolved
                      Report
                      Copy
                      Resolved

                      My mobile number is [protected] and I need noc of all closed loan it's urgent
                      Mar 11, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 09, 2024
                      mPokket Customer Care's response
                      Hi Amit,

                      Our team has spoken to you & we believe your concern has been resolved.

                      Regards,
                      Team mPokket
                      Hi Amitksaini,

                      We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.

                      Regards,
                      Team mPokket.
                      Hi Amit,

                      Our team has spoken to you & we believe your concern has been addressed. Aside, we would request you to share the required document for further resolution.

                      Regards,
                      Team mPokket
                      Hi Amit,

                      Our team has spoken to you & we believe your concern has been resolved.

                      Regards,
                      Team mPokket
                      Helpful
                      Found this helpful?
                      3 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        AINUR ALI molla
                        Oct 26, 2023
                        Nov 1, 2023
                        This thread was updated on Nov 1, 2023
                        Resolved
                        Report
                        Copy
                        Resolved

                        I AINUR ALI MOLLA ([protected]/[protected]@gmail.com)
                        A coustomer i borrow a loan on 21/10/21-1180 which I arlady paid .but still now that showing on my civil active loan . Pirviously you told that I will be solve with in 7 days but still now it showing...
                        Nov 1, 2023
                        Complaint marked as Resolved 
                        THE RESPECTED PERSON FORM MPOKKET TOLD ME THAT IT WILL BE SOLVED WITH IN NOVEMBER 2023 . THANK YOU FOR HELPING ME.
                        Hi Ainur,

                        Our team has spoken to you & we believe your concern has been addressed.

                        Regards,
                        Team mPokket.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Massarath
                          from Hyderabad, Andhra Pradesh
                          Oct 25, 2023
                          Oct 26, 2023
                          This thread was updated on Oct 26, 2023
                          Resolved
                          Report
                          Copy
                          Resolved

                          I cleared all my loans and I need an NOC as soon as possible. My customer ID is REF8556660. My Cibil Report is showing So many active Loans which i have already cleared. It is dropping my Cibil Score. I need my NOC as soon as Possible and update the Cibil Report as well.
                          Oct 30, 2023
                          Complaint marked as Resolved 
                          Got NoC from Jalan Chemicals and mPocket. Thank you for quick solution. As per the communication sent cibil report which showed active status for more than 5 loans. Please close it.
                          Hi Massarath,

                          Our team has spoken to you & we believe your concern has been addressed. Aside, we have shared No Due Certificate on your registered mail.

                          Regards,
                          Team mPokket.
                          stunning_soul19's reply, Nov 3, 2023
                          Please Provide Noc for all my accounts closed as my Contact no is 7218003450
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            AbuzarKhan1998
                            from Bengaluru, Karnataka
                            Oct 24, 2023
                            Oct 26, 2023
                            This thread was updated on Oct 26, 2023
                            Resolved
                            Report
                            Copy
                            Resolved

                            Very high penalty charges, request to provide me waiver

                            I had actually taken a loan from Mpokket on Dec 2020 and during the repayment i had lost my mobile phone due to which i was not able to access my personal mail or mobile number, i had tried contacting Mpokket at that time, explaining the situation and need to login the application to pay for the loan but no response from your end, after that they had started adding High penalty charges i had taken the initiative to pay from last year and...
                            +2 photos
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy
                            M
                            Mannepalli pradeep
                            Oct 23, 2023
                            Oct 24, 2023
                            This thread was updated on Oct 24, 2023
                            Resolved
                            Report
                            Copy
                            Resolved

                            Please issue NOC for no dues as I have no outstanding dues and also close my account with account I'd REF5997310.
                            Oct 24, 2023
                            Complaint marked as Resolved 
                            Hi Pradeep,

                            Our team has spoken to you & we believe your concern has been resolved. Aside, we have shared the No Due Certificate on your registered mail id.

                            Regards,
                            Team mPokket.
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Mannepalli pradeep
                              Oct 23, 2023
                              Oct 24, 2023
                              This thread was updated on Oct 24, 2023
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: 16-7-66/1

                              Phone number :- [protected]
                              Email:- [protected]@gmail.com
                              I have no outstanding dues as of now so please issue my noc for no dues.
                              Oct 24, 2023
                              Complaint marked as Resolved 
                              Hi Pradeep,

                              Our team has spoken to you & we believe your concern has been resolved. Aside, we have shared the No Due Certificate on your registered mail id.

                              Regards,
                              Team mPokket.
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Siva2739
                                from Bengaluru, Karnataka
                                Oct 22, 2023
                                Feb 9, 2024
                                This thread was updated on Feb 9, 2024
                                Resolved
                                Report
                                Copy
                                Resolved

                                I am trying to repay my mpokket loan since 2yrs.
                                I have informed 100times to them so far regarding my settlement.
                                I just took 10K from mpokket, Actual money received in bank is 9K.
                                Now Outstanding is 30K.
                                20K, they have levied for penalty charges since not paid on due date.

                                But when my penalty charges are 2K, I asked them to waive it off to close whole loan amount.
                                But they have denied and continuously charged penalty.
                                I asked them so many times and numerous emails I have forwarded to their front desk team and higher officials of mpokket app

                                No one has given proper resolution and agreed my offer.
                                Mar 11, 2024
                                Complaint marked as Resolved 
                                Verified Support
                                Feb 09, 2024
                                mPokket Customer Care's response
                                Hi Siva2739,

                                We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.

                                Regards,
                                Team mPokket.
                                Hi Siva2739,

                                We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.

                                Regards,
                                Team mPokket.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Nikhil 99057
                                  from SIWAN, Bihar
                                  Oct 20, 2023
                                  Oct 29, 2023
                                  This thread was updated on Oct 29, 2023
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Mera 1020 ka 2 loan ka payment ho chuka lakin o av v active dekha rha kirpa krke use closed kre
                                  +1 photos
                                  Oct 31, 2023
                                  Complaint marked as Resolved 
                                  Issue resolved
                                  Hi Nikhil,

                                  We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.

                                  Regards,
                                  Team mPokket.
                                  Hi Nikhil,

                                  Our team has spoken to you & we believe your concern has been addressed. Aside, as per your request we have shared the repayment receipt on your registered mail id.

                                  Regards,
                                  Team mPokket.
                                  Helpful
                                  Found this helpful?
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Moryafbddabua
                                    from Faridabad, Haryana
                                    Oct 20, 2023
                                    Oct 21, 2023
                                    This thread was updated on Oct 21, 2023
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Faridabad

                                    My self Rahul And my loan Account No REF5901326 my register Mobile No is [protected].
                                    I request you please send me my all NOC of My all Close Loans.
                                    If any pending and active loan details you found so please let me know.
                                    Oct 21, 2023
                                    Complaint marked as Resolved 
                                    My complain was resolve thanks for the help
                                    Hi Rahul,

                                    Our team has spoken to you & we believe your concern has been resolved.

                                    Regards,
                                    Team mPokket.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit